How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI:10.1177/19389655231214752

Wen-Long Zhuang, Shih-Shuo Yeh, Giun-Ting Yeh, T. Huan

引用次数: 0

Abstract

This study investigated the impact of paternalistic leadership on workplace deviant behavior among employees in five-star international tourist hotels in six municipalities under the Central Government of Taiwan. In addition, it examined whether employees’ regulatory foci mediate this relationship. The data were collected through purposive sampling, targeting individuals knowledgeable about deviant behaviors. A total of 600 questionnaires (one supervisor per 10 employees) were distributed, resulting in 374 valid matched responses (374 employees and 52 supervisors), with a valid response rate of 62.33%. The findings indicate that paternalistic leadership significantly reduces workplace deviant behavior in employees. Furthermore, regulatory foci were found to partially mediate the relationship between paternalistic leadership and workplace deviant behavior. The article concludes with management implications and research recommendations.

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如何减少酒店员工的职场偏差行为？家长式领导和监管重点的作用

本研究旨在探讨家长式领导对台湾六直辖市五星级国际旅游饭店员工职场越轨行为的影响。此外，该研究还考察了员工的监管焦点是否介导了这种关系。数据是通过有目的的抽样收集的，目标是了解异常行为的个体。共发放问卷600份(每10名员工1名主管)，得到有效匹配回复374份(员工374份，主管52份)，有效回复率为62.33%。研究结果表明，家长式领导能显著降低员工的职场越轨行为。此外，监管焦点对家长式领导与职场越轨行为之间的关系起部分中介作用。文章最后提出了管理启示和研究建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.