Tourism Review最新文献

{"title":"Mental health research in tourism and hospitality: a horizon 2050 paper","authors":"Fangli Hu, Jun Wen, Metin Kozak","doi":"10.1108/tr-11-2023-0788","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0788","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to cover mental health research related to tourism and hospitality, starting in 1984, and track its development until 2020. Relevant research published between 2020 and 2023 during the COVID-19 pandemic is also reviewed to determine how this research stream is evolving.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A detailed search of Scopus and Google Scholar yielded 4,790 mental health studies in tourism and hospitality; 102 were ultimately retained for systematic review. VOSviewer was used to visualize cluster analysis results.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Research on mental health in the context of tourism and hospitality is limited and can be classified into four themes. The most prominent involves mental health in relation to COVID-19. Thematic differences between studies published before and after the onset of the pandemic are also specified. The findings inform a critical reflection on the conceptual framework linking tourism and mental health, as well as potential research avenues, covering research populations, topics, methods, data sources and outcome measures.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This in-depth analysis of the extant literature provides a foundation for stakeholders to better understand, address and promote mental health in tourism and hospitality. Such insights can steer future research and enlighten industry practitioners, thus contributing to sustainable industry development.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper represents a pioneering effort to systematically review mental health studies in tourism and hospitality. It offers a holistic perspective and unique insights, bridging substantial knowledge gaps. This paper is also meant to prompt academics and practitioners to contemplate mental health-related research and practice.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本文系统性地回顾了自1984年以来与旅游和酒店业相关的心理健康研究, 以追踪该领域在2020年之前的研究进展。本研究还审视了在2020年至2023年COVID-19大流行期间发表的相关文章, 以洞察这一研究流派的演变趋势。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>通过对Scopus和Google Scholar数据库进行详尽的搜索, 我们发现了4,790篇有关旅游和酒店业的心理健康研究。经过严格筛选, 我们最终保留了102篇文章进行系统性综述。为了更清晰地呈现聚类分析的结果, 我们采用了VOSviewer对相关研究主题进行可视化。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>目前有关旅游与酒店业心理健康的研究十分有限, 主要分为四个主题。其中, 与COVID-19相关的心理健康研究是最突出的主题。此外, 本文还详细比较了大流行病爆发前后发表的相关研究之间存在的主题差异。我们创造性地提出了连接旅游和心理健康的概念模型, 并对未来研究方向进行了批判性反思, 涉及研究人群、主题、方法、数据来源和测量指标等方面。</p><!--/ Abstract__block -->\u0000<h3>实践意义</h3>\u0000<p>本文对现有文献的深入分析为关键利益相关者更好地理解、应对和促进旅游和酒店业中的心理健康提供了基础。这些见解可以指导未来的学术研究, 并启示业界从业者, 从而促进行业的可持续发展。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>本文是旅游和酒店业心理健康研究的一项开创性工作。它通过系统的文献回顾提供了全面的视角和独特的见解, 填补了这一领域的重要知识空白。本文还旨在促使学术界和从业者思考与心理健康相关的研究和实践。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Esta revisión sistemática abarca la investigación en salud mental relacionada con el turismo y la hostelería, a partir de 1984, para seguir su evolución hasta 2020. También se revisan ","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141764384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Regenerative stakeholder framework in tourism","authors":"Barbaros Husamoglu, O. Akova, Ibrahim Cifci","doi":"10.1108/tr-12-2023-0889","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0889","url":null,"abstract":"Purpose\u0000This research endeavours to achieve two primary objectives within the context of regenerative tourism (RT). Firstly, the study aims to explore the trends and conceptual structure of RT, mapping its scope through a bibliometric analysis. Building upon the knowledge garnered from the initial exploration, the second aim is to establish a regenerative stakeholder framework for tourism, grounded in biodiversity.\u0000\u0000Design/methodology/approach\u0000Data from the Web of Science (WoS) and Scopus were collected for a bibliometric analysis in this research. The merged database found a total of 42 publications.\u0000\u0000Findings\u0000Based on bibliometric analysis in Biblioshiny, six indicators were identified (e.g. the annual publications, the most cited studies, productive countries, journals and thematic map). Furthermore, the authors' keyword analysis was conducted using the VOSviewer software package, revealing four clusters, namely, stakeholders, ecotourism, circular economy and climate change.\u0000\u0000Research limitations/implications\u0000This research's scope is restricted to Scopus and WoS through 21 February 2024. Future research could broaden RT perspectives through different databases.\u0000\u0000Practical implications\u0000The research offers the RT stakeholder framework developed based on the RT and stakeholder theory.\u0000\u0000Originality/value\u0000This research advances awareness of the Earth's current needs and the literature on tourism stakeholders by establishing a biodiversity-based regenerative stakeholders' framework in which both human and non-human stakeholders can coexist.\u0000","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.3,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141802594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bragging or humblebragging? The impact of travel bragging on viewer behavior","authors":"Huili Yan, Yuzhi Wei, Chenxin Shen, Hao Xiong","doi":"10.1108/tr-12-2023-0835","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0835","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Travel bragging, driven by impression management, is common on social media. However, straightforward bragging can create negative perceptions. To mitigate this, tourists often turn to humblebragging, but its effectiveness is unclear. This study aims to examine whether humblebragging elicits more positive responses from viewers than straightforward bragging.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Drawing on social comparison theory and compensation theory, this paper developed a moderated mediation model to explore the impact of bragging type (bragging vs humblebragging) on viewer behavior. The model was validated through two scenario-based experiments.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results reveal the double-sword effect of humblebragging: Humblebragging elicits stronger benign and malicious envy than bragging. Benign envy mediates the relationship between bragging type and consumption intention, while malicious envy mediates between bragging type and avoidance/gossip. Perceived deservingness moderates the effect of bragging type on envy and the mediation processes. When viewers perceive the poster’s advantage as deserving, humblebragging elicits more benign envy than bragging. When perceived as undeserving, humblebragging leads to more malicious envy.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study is innovative in validating the double-edged sword effect of humblebragging and identifying perceived deservingness as a boundary condition.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141726164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Accessible tourism: using technology to increase social equality for people with disabilities","authors":"Trinidad Domínguez Vila, Lucía Rubio-Escuderos, Elisa Alén González","doi":"10.1108/tr-11-2023-0812","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0812","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Information and communication technologies are being increasingly used across various sectors including the tourism industry. However, equitable access to online information remains a significant challenge, especially for people with disabilities (PwD). There is a pressing need for research into the accessibility of the internet to promote social equality. This study aims to identify patterns in both the technical accessibility and the content information related to accessibility and disability that is available on the official websites of leading global tourist destinations.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A cluster analysis assessed the technical accessibility of the websites, while a principal component analysis evaluated the content information concerning accessibility and disability.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>There has been a substantial improvement in the technical accessibility of tourism websites over that described in earlier studies. There have been no advances in content information on accessibility and disability, which continues to be very heterogeneous and dispersed.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This evaluation of the technical accessibility and content related to accessibility and disability on tourism websites provides a basis for developing strategies to eliminate barriers that PwD encounter in accessing tourism information. To augment the efficacy of big data inputs, it is imperative to homogenise variables associated with technical access and content information on accessibility. Such standardisation will improve the functionality of algorithms critical to the Internet of Things and artificial intelligence technologies. These enhancements are likely to spur innovations that bridge the inequality gap and promote environments where technology serves as a cornerstone of social inclusion and equality.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>信息和通信技术在包括旅游业在内的很多行业的应用越来越广泛。 互联网是游客不可或缺的工具, 但并非每个人（在本研究中为残疾人、PwD）都能以相同的方式获取可用信息。有必要对无障碍使用互联网进行研究, 以促进社会平等。本研究旨在识别全球主要旅游目的地官方网站的技术可及性以及网站内容上有关可及性和残疾信息的规律。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>聚类分析评估了网站的技术可及性, 主成成分分析评估了网站的可及性和残疾的相关内容信息。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>与早期研究中描述的相比, 旅游网站的技术可访问性有了实质性的改善。关于无障碍和残疾的内容信息没有任何改善, 仍然非常异质性和分散性。</p><!--/ Abstract__block -->\u0000<h3>原创性</h3>\u0000<p>本研究对旅游网站的技术可及性以及有关可及性和残障人士的内容信息的评估为制定以消除残疾人旅游所面临的障碍的未来战略奠定了基础。为了提高大数据输入的有效性, 技术可及性和可及性内容信息相关的变量必须标准化和同质化。这将提高关键算法的效率,以增加物联网和人工智能技术的功能。这些改进可以促进创新, 缩小不平等差距, 并营造让技术成为社会包容和平等基石的环境因素。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Las tecnologías de la información y la comunicación (TIC) se utilizan cada vez más en diversos sectores, incluido el turístico. Sin embargo, el acceso equitativo a la información online sigue siendo un reto importante, especialmente para las personas con discapacidad. Existe una necesidad acuciante de investigar la accesibilidad de Internet para promover la i","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141584137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Ethics of tourism: a Horizon 2050 paper","authors":"D. Tolkach","doi":"10.1108/tr-11-2023-0786","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0786","url":null,"abstract":"Purpose\u0000This paper is part of Horizon 2050 series of papers. This paper aims to highlight the importance of stronger engagement with ethical philosophy in tourism. A number of potential research streams are identified.\u0000\u0000Design/methodology/approach\u0000The paper first introduces several theories of ethics. It then reviews the history of tourism’s engagement with ethics, especially within academia. Subsequently, several themes for the future of research on tourism ethics are discussed according to four scales: the tourist, tourism business, tourism destination and the tourism system.\u0000\u0000Findings\u0000At the individual tourist level, future research should focus on better understanding tourist (un)ethical behaviour by considering the hedonic and cross-cultural nature of tourism. At business level, motivations to be ethical, ethical corporate models should be studied. Endurance of tourist products that are deemed unethical needs further analysis. At destination level, further understanding of stakeholder relations, stakeholder values and dissemination of those values is required. Fair and just options to sustainably manage visitation merit further discussion. At tourism system level, a stronger engagement with political philosophies and more creative alternatives for the current global tourism system require exploration.\u0000\u0000Originality/value\u0000While several reviews of ethics of tourism research exist, this paper is oriented towards opportunities for future research. The paper does not intend to cover all current ethical debates; however, it provides a number of topics within the tourism ethics field that merit further exploration in hope to inspire new research.\u0000","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.3,"publicationDate":"2024-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141661966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Residents’ preferences for tourism development in a protected area: a choice experiment","authors":"Cynthia Richter Ojijo, Robert Steiger","doi":"10.1108/tr-10-2023-0713","DOIUrl":"https://doi.org/10.1108/tr-10-2023-0713","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to reveal residents’ individual perceptions of nature-based destination development and preferences for infrastructure and tourism superstructure development among communities that rely heavily on wildlife tourism.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A discrete choice experiment (DCE) was used among the Maasai community based in the villages and towns near the Maasai Mara National Reserve in Kenya. The attributes included type of tourism accommodation, location of tourism accommodations, types of access roads (tarmac or marram), tourist numbers and desired land-use options (between tourism development, livestock grazing and agriculture). A DCE analysis with hierarchical Bayes estimation was performed.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>It revealed that the introduction to land-use restrictions and the location of tourism accommodations were the most important attributes for the respondents, with average importance values of 30.36% and 24.02%, respectively. A significant less important attribute was the types of access roads with an average importance of just 8.38%. Cluster analysis revealed widespread heterogeneity in preferences.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The survey-based DCE was conducted in the Maasai Mara National Reserve, Kenya, and therefore may not be relevant in other contexts. The focus was also only on the residents’ preferences. The findings broaden the knowledge on tourism developments and residents’ support for development and management of protected areas.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>For policymakers, conservation practitioners and tourism businesses, this study provides a source of reference for understanding the development preferences of the Maasai community. In general, the study contributes to a better understanding of local communities in relations to tourism development and residents’ support for developments and management of protected areas (PAs).</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study fills the gap in the literature on tourism development and residents’ support for developments in PAs by presenting some limits of acceptable and desirable use of PAs among a community that has a complex coexistence with a wildlife tourism destination. It provides an alternative perspective for future research by examining residents’ choice towards destination development and preferences for infrastructure and tourism superstructure development using an experimental approach.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141521706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Regenerative adventure tourism. Going beyond sustainability – a horizon 2050 paper","authors":"Nadine Schmidt Rojas, Manuel S. Sand, Sven Gross","doi":"10.1108/tr-12-2023-0874","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0874","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to provide an overview of the regenerative concept and how this can be implemented in adventure travel. It looks into the history of sustainable adventure tourism and showcases best practice examples. This study is encouraging operators within the adventure tourism industry to adopt a regenerative approach.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A comprehensive literature review on the paradigm of regenerative tourism has been conducted and applied to the adventure tourism industry. Three case studies of selected adventure tourism operators have been selected to enforce this concept.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>With nature being an essential element of adventure travel, the industry has a long history in terms of sustainability. While tour operators, destination management organisations and other stakeholders are working towards sustainable products, consumers are still convenient and not willing to restrict themselves. The attitude behaviour gap is also noticeable in this segment and a rethinking is necessary. Through the pandemic and the climate crisis, among other aspects, a shift within the tourism industry is inevitable. Adventure tourism can be a role model in this process and good examples from the industry give hope for change. A concept that focuses on the solutions to address the polycrises is regenerative development, which is based on an ecological worldview and a living systems thinking and aims to restore locally visited communities and environments. Numerous operators have already taken measures to help local communities, such as starting projects for nature conservation or encouraging social justice.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This is a conceptual review without an empirical foundation. The best-case examples are based on an Anglo-Western perspective.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>To the best of the authors’ knowledge, this study is the first to provide an overview of the current state of research into sustainable adventure tourism and categorise it within the concept of regenerative tourism.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141309038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tourism and passenger air transport: a Horizon 2050 paper","authors":"Gui Lohmann, Renan Peres de Oliveira","doi":"10.1108/tr-01-2024-0017","DOIUrl":"https://doi.org/10.1108/tr-01-2024-0017","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Tourism is integral to the United Nations’ Sustainable Development Goals (UN SDGs) and is closely linked to air transport. This paper aims to explore their relationship, emphasising impacts on accessibility, connectivity and collaborative efforts between airlines, destination management organisations and stakeholders. Improved air transport contributes to tourism-led growth, economic development, job creation and cultural exchange. However, environmental challenges prompt innovation with cleaner technologies and sustainable aviation fuels.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Opinion piece.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Linking aviation and tourism to the UN SDGs, the paper showcases contributions done to date to environmental, social and economic aspects. The paper suggests a focused strategy for aviation to align more closely with the UN SDGs. Actions such as exploring alternative fuels, prioritising energy-efficient aircraft, addressing local impacts and fostering global collaboration are crucial in addressing gender disparities for a more inclusive future.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This piece examines air transport developments from 1946 to 2020, revealing transformative periods marked by regulatory agreements, technological advancements and sustainability initiatives. The paper also addresses COVID-19 impacts, highlighting vulnerabilities, resilience and lessons for adaptability and sustainability.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>旅游业是联合国可持续发展目标的组成部分, 与航空运输密切相关。本文探讨了它们之间的关系, 强调了对航空公司、目的地管理组织 (DMO) 和利益相关者之间的可达性、连通性和协作的影响。改善航空运输有助于旅游业主导的增长、经济发展、创造就业机会和文化交流。然而, 环境挑战促使清洁技术和可持续航空燃料的创新。</p><!--/ Abstract__block -->\u0000<h3>设计/方法论/途径</h3>\u0000<p>观点文章。</p><!--/ Abstract__block -->\u0000<h3>结果</h3>\u0000<p>该文章将航空和旅游业与联合国可持续发展目标联系起来, 展示了迄今为止在环境、社会和经济方面所做的贡献。该文章提出了一项有针对性的航空战略, 从而更紧密地配合联合国可持续发展目标。探索替代燃料、优先考虑节能飞机、解决当地影响和促进全球合作等行动对于解决性别差异、创造更具包容性的未来至关重要。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>本文探讨了 1946 年至 2020 年航空运输的发展, 揭示了以监管协议、技术进步和可持续发展举措为标志的变革时期。该文章还讨论了 COVID-19 的影响, 强调了脆弱性、复原力以及适应性和可持续性的经验教训。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>El turismo forma parte integral de los ODS de la ONU y está estrechamente vinculado al transporte aéreo. Este documento explora su relación, haciendo hincapié en las repercusiones sobre la accesibilidad, la conectividad y los esfuerzos de colaboración entre las aerolíneas, las organizaciones de gestión de destinos (DMOs) y las partes interesadas. La mejora del transporte aéreo contribuye al crecimiento impulsado por el turismo, al desarrollo económico, a la creación de empleo y al intercambio cultural. Sin embargo, los retos medioambientales impulsan la innovación con tecnologías más limpias y combustibles de aviación sostenibles.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>Artículo de opinión.</p><!--/ Abstract__block -->\u0000<h3>Resultados</h3>\u0000<p>Al vincular la aviación y el turismo c","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141287078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of dynamic pricing on restaurant customers’ perceptions and price sentiment","authors":"Ismael Gómez-Talal, Pilar Talón-Ballestero, Veronica Leoni, Lydia González-Serrano","doi":"10.1108/tr-10-2023-0739","DOIUrl":"https://doi.org/10.1108/tr-10-2023-0739","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to examine how dynamic pricing impacts customer perceptions of restaurants and sentiment toward prices via online reputation metrics. In addition, to deepen the debate on dynamic pricing, a novel definition is drawn by exploring the specific forms of discrimination that can manifest in different industries.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Leveraging a comprehensive data set of restaurant reviews sourced from TripAdvisor, the study focuses on restaurants affiliated with one of the largest groups of restaurants in Spain. We used a quasi-experimental method (difference-in-differences), to study how dynamic pricing strategies influence customers’ perceptions of value based on numerical ratings. Meanwhile, we used a Bidirectional Encoder Representations from Transformers model on the textual component of reviews to dissect the emotional nuances of dynamic pricing.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results did not reveal a causal impact of dynamic pricing strategies on customers’ perceptions. Moreover, the sentiment analysis shows no heightened negative view after introducing dynamic pricing in restaurants compared to the control group. Contrary to what previous literature suggests, our findings indicate that implementing dynamic pricing does not adversely affect customers’ perceptions or sentiments regarding prices in restaurants.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The quasi-experimental setting of the study presents inherent challenges in establishing causality that require further investigation using controlled experimental settings. Nevertheless, our study reveals that restaurant customers do not perceive dynamic pricing as unfair. This finding is critical for restaurant managers when considering the implementation of dynamic pricing and revenue management strategies. In addition, our study highlights the importance of considering not only numerical ratings but customer sentiment analysis as well. This more holistic approach to assessing the impact of pricing strategies can give restaurant managers a deeper understanding of customer reactions. In addition, a more rigorous definition of dynamic pricing is provided, clarifying its nature and its distinction in using different price discrimination.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study contributes to the evolving understanding of dynamic pricing strategies’ impact on customers’ perceptions and sentiments in the restaurant industry. It aims to fill the gap in understanding customer reactions to algorithmically determined prices (via revenue management systems such as DynamEat) in this industry. The combination of causal inference and sentiment analysis offers a novel perspective, shedding light on the nuanced connections between dynamic pricing implementation and customers’ emotions.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究考察动态定价如何通过在线声誉","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141236038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Metaverse? It is virtual hell! Understanding the dark side of the metaverse (darkverse) for hospitality and tourism customers","authors":"Ranjit Singh, Juman Iqbal, Priyam Kukreja, Manshi Yadav, Haywantee Ramkissoon","doi":"10.1108/tr-12-2023-0861","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0861","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This research paper aims to conceptually explain the dark side of the metaverse from customers’ perspective in the hospitality and tourism industry.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A comprehensive analysis of the existing academic and practice-based literature on the metaverse, including its related concepts such as social media and e-commerce, was undertaken to conceptualise the metaverse dark side.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This research posits a theoretical framework highlighting five pivotal dark sides of the metaverse that is physiological, psychological, legal, security and privacy and societal issues. Each identified concern is examined to unveil various potential consequences, providing a comprehensive understanding of the challenges posed by the metaverse for customers in tourism and hospitality.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>To the best of the authors’ knowledge, this study stands out as the first of its kind to illuminate the adverse aspects of the metaverse from the viewpoint of tourism and hospitality customers. The arguments offered herein not only serve to raise awareness but also facilitate understanding of the darkverse among policymakers, government and metaverse business organisations. This awareness is crucial for the efficient and effective implementation of this novel innovative technology to enhance the customer experience in tourism and hospitality.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141156609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}