Tourism Review最新文献

{"title":"Management of geoheritage conservation and vulnerability in tourism destinations","authors":"Sajad Ferdowsi","doi":"10.1108/tr-03-2024-0189","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0189","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Due to the nonrenewable nature of most geoheritage sites, restoration and reconstruction can be extremely difficult or even impossible. The purpose of this study is to create a model for the management of geoheritage conservation and vulnerability.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To develop the initial research model, two steps were taken. First, a systematic review of previous literature was conducted. Second, experts were asked to provide their input through semistructured and structured questionnaires. The statistical population of the research included experts and researchers in geoheritage. To analyze the data, the methods of meta-synthesis, thematic analysis and contextual analysis panels were used.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Based on research findings, a model for the management of geoheritage conservation and vulnerability has been developed. This model focuses on two key variables vulnerability and intervention, and it is based on three approaches: value-led conservation, preventive conservation and value-led management. The vulnerability variable has two dimensions: antecedents and drivers, while the intervention variable includes a management process with six dimensions: transparency, inclusion, institutionalization, communication, implementation and efficiency.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The management model for geoheritage conservation and vulnerability suggests that if the level of vulnerability of geological values can be controlled or reduced through management interventions, it is possible to achieve geoheritage conservation in three levels: physical, functional and visual.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>由于大多数地质遗迹具有不可再生性, 修复和重建可能极其困难甚至不可能。当前的研究旨在创建地质遗迹保护和脆弱性的管理模型。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/方法</h3>\u0000<p>为了开发初始研究模型, 采取了两个步骤。首先, 对以前的文献进行了系统回顾。其次, 要求专家通过半结构化和结构化问卷提供意见。研究的统计人群包括地质遗迹专家和研究人员。为了分析数据, 使用了综合综合、主题分析和背景分析小组的方法。</p><!--/ Abstract__block -->\u0000<h3>结果</h3>\u0000<p>根据研究结果, 开发了地质遗迹保护和脆弱性的管理模型。该模型侧重于两个关键变量：脆弱性和干预, 并基于三种方法：价值主导的保护、预防性保护和价值主导的管理。脆弱性变量有两个维度：前因和驱动因素, 而干预变量包括一个管理过程, 该过程有六个维度：透明度、包容性、制度化、沟通、实施和效率。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>地质遗产保护和脆弱性的管理模型表明, 如果可以通过管理干预来控制或降低地质价值的脆弱性水平, 那么就有可能在物理、功能和视觉三个层面实现地质遗产保护。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Debido a la naturaleza no renovable de la mayoría de los sitios del geopatrimonio, la restauración y reconstrucción pueden ser extremadamente difíciles o incluso imposibles. La presente investigación se llevó a cabo para crear un modelo de gestión de la conservación y la vulnerabilidad del geopatrimonio.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>Para desarrollar el modelo de investigación inicial, se siguieron dos pasos. En primer lugar, se realizó una revisión sistemática de la bibliografía anterior. En segundo lugar, se solicitó la opinión de expertos mediante cuestionarios semiestructurados y estructu","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142021867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Virtual reality tourism: intention to use mediated by perceived usefulness, attitude and desire","authors":"Yi-Man Teng, Kun-Shan Wu, Fang-Ju Kuo","doi":"10.1108/tr-02-2024-0133","DOIUrl":"https://doi.org/10.1108/tr-02-2024-0133","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>COVID-19 halted global tourism, prompting stakeholders to use virtual reality (VR) tourism to maintain interest. Due to technological advancements and wider internet access globally, VR tourism has become increasingly popular. Guided by the attention-interest-desire-action (AIDA) model and the technology acceptance model (TAM) frameworks, and with the inclusion of personal innovativeness, this study aims to clarify consumer intentions toward engaging with VR tourism by investigating factors such as personal innovativeness, interest, perceived usefulness (PU), perceived ease of use (PEOU), attitude and desire.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Data was gathered from 252 participants using a cross-sectional approach, with partial least squares structural equation modeling used to assess the research model.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings indicate consumers' personal innovativeness strongly influences VR tourism intention, mediated by PU, attitude and desire. VR tourism intention is also significantly impacted by interest in VR tourism and is mediated by PU and PEOU, attitude and desire. PEOU and PU are significantly linked to interest and determine attitude. Attitude, both directly and indirectly, significantly influences VR tourism intention through users' desire, which mediates the relationship. Through multiple group analysis, the path from desire to intention is found to be moderated by age, education and marital status.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Theoretically, this study pioneers a framework that merges AIDA, TAM and personal innovativeness to advance the understanding of VR tourism adoption dynamics and enrich tourism research. Managerially, it provides valuable guidance on targeting communications and technology toward increasing VR tourism engagement and presents a roadmap for industry practitioners.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research addresses the identified gaps in extant literature by combining TAM and AIDA with personal innovativeness to investigate the process of consumers' VR tourism intention, triggered by consumers' personal innovativeness and interest in VR tourism. The study highlights significant managerial insights for both tourism industry practitioners and academic researchers, which can assist with decision-making to promote VR tourism development.</p><!--/ Abstract__block -->\u0000<h3>研究目的</h3>\u0000<p>COVID-19 使全球旅游业停滞不前, 促使利益相关者使用虚拟现实 (VR) 旅游来保持兴趣。由于技术进步和全球互联网接入的增长, VR 旅游变得越来越受欢迎。基于注意-兴趣-渴望-行动模型 (AIDA) 和技术接受模型 (TAM) 框架, 并纳入个人创新性, 本研究旨在通过调查个人创新性、兴趣、感知有用性、感知易用性、态度和渴望等因素, 澄清消费者对参与 VR 旅游的意图。</p><!--/ Abstract__block -->\u0000<h3>研究设计/方法论</h3>\u0000<p>使用横截面方法收集了252名参与者的数据, 并使用偏最小二乘结构方程建模来评估研究模型。</p><!--/ Abstract__block -->\u0000<h3>研究发现</h3>\u0000<p>研究结果表明, 消费者的个人创新性通过感知有用性、态度和渴望显著影响 VR 旅游意图。VR 旅游意图也受到对 VR 旅游兴趣的显著影响, 并通过感知有用性、感知易用性、态度和渴望进行调节。感知易用性和感知有用性显著与兴趣相关, 并决定态度。态度通过用户的渴望直接和间接地显著影响 VR 旅游意图, 这","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141986286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Wellness spa hotel experience: evidence from spa hotel guests in Serbia","authors":"Darko Dimitrovski, Veljko Marinković, Aleksandar Djordjevic, Erose Sthapit","doi":"10.1108/tr-11-2023-0770","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0770","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to develop and test a model of the wellness spa hotel experience. The model proposes that experiencescape dimensions (sensory, functional, social, natural and hospitality culture) are important antecedents of guest satisfaction with a wellness spa hotel experience. The study also tests the relationship between satisfaction, wellness-induced well-being, experience co-creation and word-of-mouth (WOM).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Data was collected in the post-pandemic period, during September–November 2022 from 567 domestic guests who had stayed in a wellness spa hotel in Serbia.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Besides the social experience scape dimension, all other dimensions of experiencescape (sensory, functional, natural and hospitality culture) were found to be positive drivers of guest satisfaction with a wellness spa hotel experience. The relationship between satisfaction, wellness-induced well-being, experience co-creation and WOM was also supported.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study emphasises the role of experiencescape in concurrence with the antecedents in cultivating guest satisfaction with a wellness spa hotel experience, which further influences wellness-induced well-being, experience co-creation and WOM.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141910446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Hotel room pricing and economic benefit for local economies: evidence from Canada","authors":"Jean Dubé, Anthony Lapointe, Vincent Martel, Mackens Brejnev Placide, Isabel Victoria Torres Ospino","doi":"10.1108/tr-03-2024-0229","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0229","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to estimate the price premium for a sea view on room rent in a Nordic context, i.e. where proximity to the sea is not valued for the presence of swimmable beaches and suntanning activities. The analysis also explores regional and seasonal variations in price premiums.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To do so, the study uses information from a Web search of room rents during winter and summer peak seasons. The investigation is based on hotels located along the St. Lawrence River in the Province of Quebec (Canada), where about 40 to 60 km separate both shores. A matching procedure and hedonic pricing models are used to identify the causal impact of a sea view on individual room rents.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results suggest that the view price premium varies between 0% and 20%. It is relatively stable on the North Shore, but varies highly on the South Shore, where touristic activities are mainly operating in summertime. The estimation suggests a median local economic benefit of about $30.1M/year.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The analysis reveals that a hedonic pricing model might fail to identify causal effects, especially if it does not account for hotel characteristics. A multiple linear regression model does not ensure a causal interpretation if it neglects unobserved characteristics correlated with the view.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The paper proposes a matching identification procedure accounting for spatial confounding to retrieve the causal impact of the view of the sea on hotel room rents. A heterogeneity analysis suggests that view price premium on room rent can vary within seasons but mainly across regions, even for the same amenities.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141909089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Short breaks and micro vacations: scale development and validation of micro vacation motivation","authors":"Huawen Shen, Yi Hu","doi":"10.1108/tr-02-2024-0131","DOIUrl":"https://doi.org/10.1108/tr-02-2024-0131","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In view of the rapid growth of micro vacation trend in post-pandemic era, this study aims to identify the underlying motivational factors for micro vacation by developing and validating a measurement scale, while explore the influence of micro vacation motivation on travel intention.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This research adopts mixed methods. Nine dimensions with 38 items are initially yielded through extensive literature review and in-depth interview (<em>n</em> = 22). Expert panel review filters the scale into eight dimensions with 35 items. Principal component analysis (<em>n</em> = 376) purifies the measures into a 35-item and seven-dimension scale, further confirmed by confirmatory factor analysis (<em>n</em> = 616). Nomological validity test (<em>n</em> = 694) proved the positive effect of micro vacation motivation on travel intention.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results present a measurement scale of micro vacation motivation and reveals its seven dimensions: self-presentation, spiritual satisfaction, bonding, convenience, sense of rituals, place attachment and perceived risk. All the motivational factors positively influence travel intention for a micro vacation.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Through profound comprehension of micro vacationers’ travel motivation, destination marketers and tourism providers can better design their products based on vacationers’ needs while stimulate potential market’s visiting intention by diverse marketing activities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study enriches the literature of micro vacation tourism and deepens the knowledge of travel motivation, filling the research gap of tourists’ motivation in micro vacation market.</p><!--/ Abstract__block -->\u0000<h3>研究目的</h3>\u0000<p>鉴于疫情后时代微度假趋势的快速增长, 本研究旨在通过开发和验证测量量表来探索微度假的潜在动机因素, 同时探讨微度假动机对旅游意向的影响。</p><!--/ Abstract__block -->\u0000<h3>研究方法</h3>\u0000<p>本研究采用混合方法。通过广泛的文献回顾和深度访谈（<em>n</em> = 22）, 初步得出九个维度 38 个题项。专家小组评审将量表筛选为八个维度, 共 35 个题项。主成分分析（<em>n</em> = 376）将其提纯为 35 个题项、七个维度的量表, 并通过确认性因子分析（<em>n</em> = 616）进一步确认。法则效度测试（<em>n</em> = 694）证明了微观度假动机对旅游意向的积极影响。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>研究结果提出了微度假动机的测量量表, 并揭示了其七个维度：自我展示、精神满足、联系、便利、仪式感、地方依恋和感知风险。所有动机因素都会对微型度假的旅行意向产生积极影响。</p><!--/ Abstract__block -->\u0000<h3>独创性</h3>\u0000<p>本研究丰富了微度假旅游的文献, 加深了对旅游动机的认识, 填补了微度假市场中游客旅游动机的研究空白。</p><!--/ Abstract__block -->\u0000<h3>实践意义</h3>\u0000<p>通过对微型度假者旅游动机的深刻理解, 旅游目的地营销者和旅游服务提供者可以更好地根据度假者的需求设计产品, 同时通过多样化的营销活动激发潜在市场的旅游意向。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Frente al rápido crecimiento de la tendencia a las microvacaciones en la era post pandemia, esta investigación pretende identificar los factores motivacionales subyacentes de las microvacaciones mediante el desarrollo y la validación de una escala de medición, así como analizar la influencia de la motivación de las microvacaciones en la intención de viajar.</p><!--/ Abstra","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141899867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital nomads: a systematic literature review and future research agenda","authors":"Shashank Gupta, Rachana Jaiswal, Shiv Kumar Gupta","doi":"10.1108/tr-12-2023-0869","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0869","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to address the need for robust conceptual foundations in the digital nomadism discourse through a systematic literature review (SLR). It delves into digital nomadism within sustainable tourism, providing valuable insights to foster community development.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study uses a rigorous eight-step process that combines an SLR and a system dynamics approach. In the SLR phase, the authors use the theory, context, characteristics and methodology framework to identify key variables for a dynamic model of sustainable tourism through digital nomadism, following detailed search and selection criteria based on PRISMA guidelines. The second phase uses causal loop diagrams (CLDs) from the literature review to visualize relationships and inform future research directions. The CLD model is validated through literature-based and stakeholder interaction processes, focusing on the social, economic and environmental dimensions, resulting in the development of a robust conceptual model.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study identified 28 theories, including agency–structure theory, travel career ladder theory, stakeholder theory and grounded theory, among others. Semi-structured interviews were the primary research method. Major themes explored encompass community interactions, work lifestyles, cultural aspects, financial considerations, infrastructure and policy. The proposed conceptual model aims to scrutinize relationships across economic, environmental and social dimensions, providing a foundation for investigating and promoting sustainable tourism.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Policy implications involve refining taxation policies to maintain tax bases, promoting collaborative economic models and enforcing environmental regulations. Additionally, integrating community planning infrastructure and implementing demographic strategies to manage potential population shifts are crucial. Policies supporting education, skill transfer, health and well-being initiatives contribute significantly to fostering sustainable tourism practices and enhancing community vitality.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>To the best of authors’ knowledge, this study is the first in the digital nomadism space to propose a conceptual model for sustainable tourism adoption.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究通过系统的文献综述解决了数字游牧话语中对坚实概念基础的需求。它深入研究了可持续旅游业中的数字游牧主义, 为促进社区发展提供了宝贵的见解。</p><!--/ Abstract__block -->\u0000<h3>设计/方法论/方法</h3>\u0000<p>本研究采用严格的八步流程, 结合了系统文献综述（SLR）和系统动力学方法。在 SLR 阶段, 我们利用 TCCM 框架, 遵循基于 PRISMA 指南的详细搜索和选择标准, 通过数字游牧主义确定可持续旅游业动态模型的关键变量。第二阶段利用文献综述中的因果循环图（CLD）来可视化关系并为未来的研究方向提供信息。 CLD 模型通过基于文献和利益相关者互动过程进行验证, 重点关注社会、经济和环境维度, 从而开发出稳健的概念模型。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>本研究确定了 28 种理论, 包括代理结构理论、旅游职业阶梯理论、利益相关者理论和扎根理论等。半结构化访谈是主要的研究方法。探讨的主要主题包括社区互动、工作生活方式、文化方面、财务考虑、基础设施和政策。提出的概念模型","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141880210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"National stereotypes in the cross-cultural service encounter: empirical evidence from Vietnam","authors":"Quynh Nguyen, Aaron Yankholmes, Adele Ladkin, Hanaa Osman","doi":"10.1108/tr-09-2023-0612","DOIUrl":"https://doi.org/10.1108/tr-09-2023-0612","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to investigate Vietnamese hotel workers’ use of national stereotypes in cross-cultural service encounters. The study extends the existing knowledge on service failures and recovery attempts by illustrating how national stereotypes could inform these decisions through the lens of the script theory.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>In this qualitative study, 34 service providers were interviewed about their experience in dealing with guests from different countries in Vietnamese hotels.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Service providers categorised guests based on their countries of origin to predict their behaviour prior to guest arrivals. When the guest’s behaviour matches the expectations, the service encounters went smoothly by following existing scripts. If there is a discrepancy between the guest behaviours and expectations, it could lead to service failure and the need for new scripts. Appropriate interventions in this process could turn anecdotes into accumulated understanding of guest behaviour for better service and guest experience as a new application of national stereotypes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study advances cross-cultural service encounter research by integrating national stereotypes and script theory. It sheds new light on how national stereotypes could inform service delivery and recovery attempts in service organisations.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究旨在调查越南酒店员工在跨文化服务遭遇中使用民族刻板印象的情况。研究通过脚本理论的视角阐释了国家的刻板印象如何为这些决定提供信息, 扩展了现有的服务失败和恢复尝试的知识。</p><!--/ Abstract__block -->\u0000<h3>设计/方法</h3>\u0000<p>在这项定性研究中, 采访了34家服务提供商, 了解他们在越南酒店与来自不同国家的客人打交道的经历。</p><!--/ Abstract__block -->\u0000<h3>调查结果</h3>\u0000<p>服务提供商根据客人的原籍国对他们进行分类, 以预测他们在客人抵达前的行为。当客人的行为符合预期时, 通过遵循现有脚本, 服务接触会顺利进行。如果客人的行为和期望之间存在差异, 可能会导致服务失败, 并需要新的脚本。作为国家刻板印象的新应用, 在这一过程中进行适当的干预可以将轶事转化为对客人行为的累积理解, 以提供更好的服务和客人体验。</p><!--/ Abstract__block -->\u0000<h3>独创性/价值</h3>\u0000<p>本研究通过整合民族刻板印象和脚本理论, 推进跨文化服务遭遇研究。它揭示了在服务组织中, 国家的刻板印象如何影响服务提供和恢复尝试。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Este estudio tiene como objetivo investigar el uso de los estereotipos nacionales por parte de los trabajadores hoteleros vietnamitas en el encuentro intercultural de servicios. El estudio amplía el conocimiento existente sobre los fallos en el servicio y los intentos de recuperación al ilustrar cómo los estereotipos nacionales podrían influir en estas decisiones a través de la teoría del guion.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>En este estudio cualitativo, se entrevistó a 34 proveedores de servicios sobre su experiencia en el trato con huéspedes de diferentes países en hoteles vietnamitas.</p><!--/ Abstract__block -->\u0000<h3>Resultados</h3>\u0000<p>Los proveedores de servicios clasificaron a los huéspedes en función de sus países de origen para predecir su comportamiento antes de su llegada. Cuando el comportamiento de los huéspedes coincide con las expectativ","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141862348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Livestreamed tourism shopping: consumers’ attitudes and behaviors","authors":"Chun Liu, Qi Zhao, Dogan Gursoy, Hong Zheng","doi":"10.1108/tr-01-2024-0040","DOIUrl":"https://doi.org/10.1108/tr-01-2024-0040","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to investigate how source attractiveness (including platform credibility, product appeal and streamer attractiveness) and information quality impact viewers’ cognition and flow state. Additionally, it examines how these factors influence the development of consumer attitudes and behaviors toward livestreamed tourism shopping, as well as the moderating roles of perceived risk and personal characteristics.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A sequential mixed-methods research design was used. In addition to a literature review, 15 interviews were conducted to identify measurement items for the subsequent questionnaire survey. Sample 1 (<em>n</em> = 209) was used to refine these measurement items, whereas Sample 2 (<em>n</em> = 227) was used to evaluate the measurement model and test the proposed hypotheses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Findings reveal that source attractiveness (streamer attractiveness, tourism product attractiveness and platform credibility) and information quality significantly influence customers’ behavior formation, with cognition and flow state acting as mediators. Findings further confirm the moderating effect of perceived risk in a livestreamed shopping environment.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings provide new insights into how consumers select livestreamed shopping platforms. As viewers assess the credibility and trustworthiness of each component to form their perception of the overall platform’s credibility, companies should market their products through credible platforms, studios and stores with extensive reach. It is also critical to collaborate with streamers who are sincere, trustworthy, knowledgeable and professional. Since perceived risk lowers consumer behavioral intentions, live streamers, platforms and merchants should offer convincing and credible arguments to alleviate viewers’ perceived risks.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study advances the literature on livestreamed shopping by broadening the conceptualization of source attractiveness to include three dimensions: streamer attractiveness, product attractiveness and platform attractiveness. Furthermore, it differentiates itself from existing studies by integrating and adopting multidimensional measurements of cognition (perceived usefulness and ease of use) and flow state (control, enjoyment, curiosity and concentration).</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究旨在探讨信息源吸引力(平台可信度、产品吸引力和主播吸引力)和信息质量如何影响旅游购物直播观众的认知和心流体验。本研究进一步探讨了这些因素如何影响旅游直播购物消费者的态度与行为。本研究还检验了感知风险和个人特征的调节作用。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>采用顺序混合研究方法。基于文献和15次深度访谈确定了问卷调查中使用的测量项目。样本1 (<em>n</em>= 209)用于净化测量项目。样本2 (<em>n</em>= 227)用于评估测量模型并验证假设。</p><!--/ Abstract__block -->\u0000<h3>研究发现</h3>\u0000<p>信息源吸引力(主播吸引力、旅游产品吸引力和平台可信度)和信息质量显著影响消费者行为, 其中认知和心流起中介作用。研究结果进一步证实了感知风险的调节作用。</p><!--/ Abstract__block -->\u0000<h3>实践价值</h3>\u0000<p","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141857777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Psychological empowerment and employee resilience in travel agencies and hotels","authors":"Ahmed Abdulaziz Alshiha, Sultan Mohammed Alkhozaim, Emad Mohammed Alnasser, Hazem Ahmed Khairy, Bassam Samir Al-Romeedy","doi":"10.1108/tr-03-2024-0208","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0208","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141791146","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inclusion of people with disability (PWD) in the tourism workforce: a critical discourse analysis of policies and plans","authors":"Siqi Emily Lu, Brent Moyle, Elaine Chiao Ling Yang, Sacha Reid","doi":"10.1108/tr-12-2023-0887","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0887","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to critically examine the discourse on the disability workforce in Australian tourism policy and planning documents.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This research draws on a database of 490 Australian tourism policy and planning documents, across national, state, regional and local levels of governments, destination management organisations and peak industry bodies, to systematically examine the issues pertaining to disability workforce over the ten-year policy cycle (2013–2023), through critical discourse analysis.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Analysis revealed 20 of the existing 490 documents had mentions of the inclusion of people with disability (PWD) in the tourism workforce. Through critical discourse analysis, the nuances of political attitudes are evident. Tourism policies tend to exert a cautious approach towards the inclusion of PWD employment. PWD do not have a strong voice when it comes to the formation of tourism policy, especially not as members of the tourism workforce.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This research underscores an emerging call for the government’s commitment to considering the underrepresented social group of PWD in the tourism workforce. By shedding light on critical discourse analysis of the disability workforce, tourism scholars and practitioners understand the current challenges and explore opportunities to implement tangible actions for an inclusive work environment for all.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The research is novel and innovative as it critically examines the discourse of the disability workforce in the tourism sector through an institutional theory perspective. The limited emphasis of government policies on the disability workforce may result in missed opportunities to encourage meaningful employment engagement of PWD in tourism organisations. Consequently, this research contributes a tripartite model of policy recommendations that explicitly articulates the mechanisms for change that are tailored to tourism workforce and advocates for the active voices of PWD community in the policy formation process.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究旨在对澳大利亚旅游政策和规划文件中有关残疾人劳动力的讨论进行批判性话语分析。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>本研究采用了490份澳大利亚旅游政策和规划文件, 涵盖了国家、州、地区和地方政府、目的地管理组织和行业峰会机构的文件, 系统地分析了 2013 年至 2023 年的10年政策周期内有关残疾人劳动力的讨论。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>分析显示, 在现有的 490 份文件中, 有20份提到了在旅游业中的残疾和工作包容性。通过批判性话语分析, 可以看出政治态度的细微差别。旅游政策在雇佣残疾人时往往采取谨慎的态度。在关于旅游业工作政策的制定过程中, 残疾人的声音略显薄弱。</p><!--/ Abstract__block -->\u0000<h3>实践意义</h3>\u0000<p>本研究强调了政府应致力于考虑残疾人这一少数社会群体在旅游劳动力中的参与度。通过揭示残疾人工作的批判性话语分析, 旅游学者和从业者能够了解当前面临的挑战, 并采取切实可行的措施来创造更具包容性的工作环境。</p><!--/ Abstract__block -->\u0000<h3>独创性/价值</h3>\u0000<p>本研究具有新颖性和创新性。它从制度理论的角度批判性地审视了旅游业中残疾人工作的讨论。政府政策对残疾人工作的重视不足可能导致错失在旅游相关公司促进残疾人有意义的就业参与机会。因此, 本研究提出了一个三方政策建议模型, 明确阐述了针对旅游业工作的变革机制, 并倡导在政策制定过程中积极听取残疾人社区的建议。</p><!-","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141791144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}