Tourism Review最新文献

{"title":"The psychophysiological effects of travel: a horizon 2050 paper","authors":"James F. Petrick, Xiaoxu Wang","doi":"10.1108/tr-12-2023-0879","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0879","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this study is to examine the state of the literature related to the psychophysiological effects of travel, to identify gaps in the literature and to propose a vision to guide research between now and 2050.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study was guided by a systematic literature review which started with more than 2,100 papers. The extant review and its findings are written in a conceptual nature with the concluding propositions, for the year 2050, guided by the systematic review and the authors’ personal knowledge.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>It was found that research related to the psychophysiological effects of travel has greatly progressed over the past two decades. Findings include evidence that travel reduces both perceived and actual stresses and that taking more vacations has the ability to make people healthier. The study also revealed that travel can have negative effects on physiological health. The overall results led to a call for research on the psychophysiological benefits of travel between now and 2050.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The systematic review of literature was limited to studies conducted in English and to studies that included the words “travel” or “tourism” and “benefits”, stress, “health” and “wellness”. Results provide a discussion of theories that should guide the research agenda.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The review and proposed vision for research provide a detailed guide for researchers to follow. Should the proposed research come to fruition, tourism practitioners globally will have results to aid in engineering tourism experiences that could provide health benefits to visitors.</p><!--/ Abstract__block -->\u0000<h3>Social implications</h3>\u0000<p>The proposed vision could have profound social implications, as the understanding of the positive and negative effects of travel should make travel experiences healthier for all. The study also proposes a call for research to determine ways to make the benefits of travel available to both the “haves” and “have nots” so that the benefits of travel can be more inclusive.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The main contribution of this manuscript is that it proposes 11 propositions for research between now and 2050 based on a thorough review of gaps related to the psychophysiological benefits of travel. The resultant propositions provide a clear and unique call for research in this area of inquiry.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究的主要目标是检查与旅行的心理生理益处相关的文献状况, 找出文献中的空白, 并提出从现在到2050年指导研究的愿景。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>这项研究以一项系统的文献综述为指导, 该综述从2100多篇论文开始。现有的综述及其研究结果是在系统综述和作者个人知识的指导下, 以概念性的形式撰写的, 并附有2050年的结论性命题。</p><!--/ Abstract__block -->\u0000<h3>结果</h3>\u0000<p>研究发现, 在过去的二十年里, 与旅行的心理生理益处相关的研究取得了长足的进步。研究结果包括有证据表明, 旅行可以减轻感知和实际的压力, 多度假可以使人们更健康。该研究还表明, 旅行会","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142313805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tourism in the polycrisis: a Horizon 2050 paper","authors":"Stefan Gössling, Daniel Scott","doi":"10.1108/tr-06-2024-0519","DOIUrl":"https://doi.org/10.1108/tr-06-2024-0519","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Tourism faces a range of interconnected and potentially transformative global risks – collectively considered an evolving polycrisis – that have not been adequately defined and understood. As a result, the industry struggles to proactively anticipate and mitigate potential future challenges, while governments lack insight for strategic longer-term decision-making on tourism development. The purpose of this paper is to advance tourism sector consideration of global change threats and their complex interactions and more effectively incorporate these risks into tourism futures planning.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This conceptual gap is addressed through a discussion of the World Economic Forum’s Global Risk Reports, and their definition of environmental, economic, geopolitical, societal and technological risk categories. In applying results to tourism, a preliminary expert assessment of global risks serves as a foundational framework to incorporate potential global change threats more effectively into tourism futures planning and decision-making.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Additional research should be prioritized to examine global risks most influential of tourism, how and where they may interact, how to convert risk categories into measurable indicators and to evaluate whether risk assessments can contribute to mitigating the evolving polycrisis.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper discusses the systematic and strategic engagement with global risks for tourism, critically reviews the World Economic Forum’s Global Risk Reports from tourism perspective, presents key risk dimensions driving future tourism development, provides a foundational framework to further assess global risk for tourism and compels tourism academy to prioritize global change research agenda.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>旅游业面临一系列相互关联并且具有潜在变革性的全球风险——这些风险被统称为不断演变的多重危机——尚未得到充分定义和理解。因此, 行业难以主动积极预测和应对未来的挑战, 而政府在旅游发展中的长期战略决策上也缺乏洞见。</p><!--/ Abstract__block -->\u0000<h3>设计/方法论/途径</h3>\u0000<p>本文通过讨论世界经济论坛的《全球风险报告》及其对环境、经济、地缘政治、社会和技术风险类别的定义, 弥补了这一概念上的空白。在将这些结果应用于旅游业时, 初步的专家评估为更有效地将潜在的全球变化威胁纳入旅游业未来规划和决策提供了基础框架。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>应优先开展进一步研究, 以探讨对旅游业影响最大的全球风险、这些风险可能如何以及在何处相互作用、如何将风险类别转化为可衡量的指标, 以及风险评估是否有助于缓解不断演变的多重危机。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>讨论了旅游业与全球风险的系统性和战略性应对; 从旅游业的角度批判性地审视了世界经济论坛的《全球风险报告》; · 提出了驱动未来旅游业发展的关键风险维度; · 提供了进一步评估旅游业全球风险的基础框架; · 呼吁旅游学界优先关注全球变化研究议程。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>El turismo se enfrenta a una serie de riesgos mundiales interconectados y potencialmente transformadores-considerados globalmente como policrisis en evolución-que no se han definido ni comprendido adecuadamente. En consecuencia, el sector se esfuerza por anticipar y mitigar de forma proactiva los posibles retos futuros, mientras que los gobiernos carecen de información para tomar decisiones estratégicas a larg","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142245486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Gastronomy tourism destinations: developing a scale to measure tourists’ perceived attributes","authors":"Ganghua Chen, Jingmei Xu, Songshan (Sam) Huang","doi":"10.1108/tr-04-2024-0271","DOIUrl":"https://doi.org/10.1108/tr-04-2024-0271","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study emphasizes the growing significance of destination attributes in shaping the experiences and behaviours of gastronomy and culinary tourists. Understanding both core and complementary attributes of a gastronomy tourism destination is crucial for its sustainable development. However, there is a lack of a reliable measurement for tourists’ perceived attributes of gastronomy tourism destinations (PAGTD). Therefore, the purpose of this study is to develop a scale to measure tourists’ PAGTD.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study systematically followed the scale development and validation process, using three samples (Sample 1, <em>n</em> = 200; Sample 2, <em>n</em> = 204; and Sample 3, <em>n</em> = 204) to establish the psychometric properties of the proposed PAGTD scale.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The validated scale comprises five dimensions, namely, food culture, food sensations, food cooking, service environment, and food price & quality, encompassing a total of 22 measurement items.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research significantly contributes to the gastronomy tourism literature by elucidating the dimensionality of PAGTD and validating the PAGTD scale.</p><!--/ Abstract__block -->\u0000<h3>目标</h3>\u0000<p>目的地属性对美食游客的体验和行为的影响日渐凸显。理解美食旅游目的地的核心属性和补充属性对目的地可持续发展至关重要。然而, 目前还缺乏一份测量游客感知的美食旅游目的地属性（PAGTD）的量表。因此, 本文旨在开发并验证游客感知的美食旅游目的地属性量表（PAGTD量表）。</p><!--/ Abstract__block -->\u0000<h3>设计/方法</h3>\u0000<p>本文严格遵循量表开发与验证的程序, 利用三份样本（样本1, n=200; 样本2, n=204; 样本3, n=204）建立了PAGTD量表的信度和效度。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>经过验证, PAGTD量表包括5个维度：美食文化、美食感官因素、美食烹饪、服务环境、美食价格与质量, 共计22个测项。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>本文不仅阐明了游客感知的美食旅游目的地属性的多维结构, 还开发并验证了一份具有良好信效度的PAGTD量表。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Este estudio hace hincapié en la creciente importancia de los atributos de los destinos a la hora de configurar las experiencias y los comportamientos de los turistas gastronómicos y culinarios. Comprender tanto los atributos principales como los complementarios de un destino turístico gastronómico es crucial para su desarrollo sostenible. Sin embargo, se carece de una medición fiable de los atributos percibidos por los turistas de los destinos de turismo gastronómico (PAGTD). Por lo tanto, el objetivo de este estudio es desarrollar una escala para medir los PAGTD de los turistas.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>El estudio siguió sistemáticamente el proceso de desarrollo y validación de la escala, utilizando tres muestras (Muestra 1, n=200; Muestra 2, n=204; y Muestra 3, n=204) para establecer las propiedades psicométricas de la escala PAGTD propuesta.</p><!--/ Abstract__block -->\u0000<h3>Resultados</h3>\u0000<p>La escala validada comprende cinco dimensiones: saber, cultura alimentaria, sensaciones alimentarias, cocina de los alimentos, entorno del servicio y precio y calidad de los ali","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142174936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Therapeutic architecture and tourism: exploring potential cross-disciplinary synergies: a Horizon 2050 paper","authors":"Evangelia Chrysikou","doi":"10.1108/tr-01-2024-0002","DOIUrl":"https://doi.org/10.1108/tr-01-2024-0002","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to strengthen the connection between therapeutic built environments and tourism research and practice. While there is evidence in the importance of the Built Environment (BE) of cities, workspaces and health-care facilities to health, the BE of facilities for tourism in relation to health remains relatively unexplored.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The paper conducts an exploratory search on architecture and tourism BE and narrowed it down to a scoping review on wellness tourism and architectural health impacts from 2010 to 2024. This would highlight lessons learned from the field of medical architecture, i.e. a cross-disciplinary field combining BE research, public health and health-care services research, to explore potential synergies of cross-pollination with the field of hospitality and medical architecture.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Principles and theories of medical architecture can be incorporated into the BE of wellness hospitality, tourism for ageing and pandemic preparedness.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The paper sets the basis of a novel cross-disciplinary collaboration between therapeutic architecture and hospitality for increasing the societal impact of the latter. This is particularly important in a post-Covid and an ageing society.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本文旨在加强治疗性建筑环境与旅游研究和实践之间的联系。虽然有证据表明城市、工作场所和医疗设施的建筑环境(BE)对健康很重要, 但与健康相关的旅游设施的建筑环境仍相对未被探索。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/方法</h3>\u0000<p>作者对建筑和旅游建筑环境进行了探索性搜索, 并将其缩小到2010年至2024年期间的健康旅游和建筑健康影响的范围审查。这将突出医疗建筑领域的经验教训, 即结合建筑环境研究、公共卫生和医疗服务研究的跨学科领域, 以探索与酒店业和医疗建筑领域交叉授粉的潜在协同效应。</p><!--/ Abstract__block -->\u0000<h3>发现</h3>\u0000<p>医疗建筑的原则和理论可以纳入健康酒店业、老龄化旅游和大流行病准备的建筑环境中。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>我们为治疗性建筑和酒店业之间的新型跨学科合作奠定了基础, 以增加后者的社会影响。这在后疫情时代和老龄化社会中尤为重要。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Este documento pretende reforzar la conexión entre los entornos construidos terapéuticos y la investigación y la práctica del turismo. Aunque existen pruebas de la importancia del entorno construido (EC) de las ciudades, los espacios de trabajo y las instalaciones sanitarias para la salud, el EC de las instalaciones para el turismo en relación con la salud sigue estando relativamente inexplorado.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>Realizamos una búsqueda exploratoria sobre arquitectura y el EC turístico y la acotamos a una revisión de alcance sobre el turismo de bienestar y los impactos arquitectónicos en la salud desde 2010 hasta 2024. Esto pondría de relieve las lecciones aprendidas en el campo de la arquitectura médica, es decir, un campo interdisciplinar que combina la investigación de la EC, la salud pública y la investigación de los servicios sanitarios, para explorar posibles sinergias de polinización cruzada con el campo de la hostelería y la arquitectura médica.</p><!--/ Abstract__block --","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142171275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Will the decrease in food availability affect food tourism? A historical and contemporary perspective: horizon 2050 article","authors":"Bendegul Okumus","doi":"10.1108/tr-03-2024-0174","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0174","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to discuss the possible consequences of food crises caused by unsustainable food production and distribution, as well as how the rapid depletion of food resources may affect human life, destinations and the food tourism industry.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To address the lack of research examining the impact of sustainability issues and food crises on food tourism, this study conducted a critical review of the literature and reports related to agriculture, food production and sustainability.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Global conflicts, climate change and supply disruptions result in the reduction of food availability and quality. The high price of food and energy in such circumstances will further exacerbate poverty and delay destination development, which will negatively impact food tourism's economic sustainability. Furthermore, local businesses will be limited in their ability to offer a variety of culinary experiences, which will negatively impact the overall experience of food tourism. In this context, there is a pressing need to investigate the experiential aspects of food tourism as well as today's challenges relating to food crises at multiple levels, sustainable approaches, food quality and food services.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The United Nations, FAO, WHO, UNICEF and other regional and international organizations refer to unsustainable practices and food crises on a variety of levels. Several sectors, including the food tourism industry, are predicted to be negatively affected by the current situation. However, governments have not adopted an emergency code to address this issue, except in some regions experiencing extreme inflation and food shortages. Besides promoting sustainable practices, responding to global crises and enhancing culinary and cultural tourism experiences, food crisis management and sustainability efforts can have a significant impact on future research, practical applications and societal outcomes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>As one of the first studies conducted in this field, this study examines the effects of declines in food production and issues in the supply chain on the food tourism industry.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本文讨论了不可持续的粮食生产和分配造成的粮食危机的可能后果, 以及粮食资源的快速枯竭如何影响人类生活、目的地和食品旅游业。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>为了解决缺乏研究可持续性问题和粮食危机对食品旅游的影响问题, 本研究对与农业、粮食生产和可持续性相关的文献和报告进行了批判性回顾。</p><!--/ Abstract__block -->\u0000<h3>调查结果</h3>\u0000<p>全球冲突、气候变化和供应中断导致粮食供应和质量下降。在这种情况下, 粮食和能源的高昂价格将进一步加剧贫困, 阻碍目的地的发展, 这将对食品旅游的经济可持续性产生负面影响。此外, 当地企业提供各种烹饪体验的能力将受到限制, 这将对美食旅游的整体体验产生负面影响。在此背景下, 迫切需要了解食品旅游的体验, 以及当今在多个层面上与粮食危机、可持续方法、食品质量和食品服务相关的挑战。</p><!--/ Abstract__block -->\u0000<h3>研究限制/影响</h3>\u0000<p>联合国、粮农组织、世界卫生组织、儿童基金会和其他区域和国际组织在各种层面上提到了不可持续的做法和粮食危机。包括食品旅游业在内的几个部门预计将受到当前形势的负面影响。然而, 除了一些经历极端通货膨胀和粮食短缺的地区外, 各国政府还没有通过紧急代码来解决这个问题。除了推广可持续实践、应","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142158945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Artificial intelligence in tourism: insights and future research agenda","authors":"Yanzheng Tuo, Jiankai Wu, Jingke Zhao, Xuyang Si","doi":"10.1108/tr-03-2024-0180","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0180","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to systematically review the application of artificial intelligence (AI) in the tourism industry. By integrating human–computer interaction, machine learning, big data and other relevant technologies, the study establishes a comprehensive research framework that explores the systematic connections between AI and various facets of tourism.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This paper conducts a keyword co-occurrence analysis of 4,048 articles related to AI in tourism. The analysis identifies and classifies dominant topics, which are further refined through thematic literature review and manual coding for detailed discussion.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The analysis reveals five main topics: AI’s impact on tourist experience, AI in tourism marketing and prediction, AI in destination management, AI’s role in tourism enterprises and AI integration in strategic and regulatory framework. Each topic is reviewed to construct an integrated discussion that maps the current landscape and suggests directions for future research.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper transcends the fragmented discourse commonly found in the literature by establishing a unified framework that not only enhances understanding of the existing methodologies, theories and applications of AI in tourism but also identifies critical areas for breakthroughs, aiming to inspire a more humane and sustainable integration of AI in the tourism industry.</p><!--/ Abstract__block -->\u0000<h3>研究目的</h3>\u0000<p>本文旨在系统回顾人工智能（AI）在旅游业中的应用。通过整合人机交互、机器学习、大数据和其他相关技术, 本研究建立了一个全面的研究框架, 探索人工智能与旅游业各方面之间的系统联系。</p><!--/ Abstract__block -->\u0000<h3>研究设计</h3>\u0000<p>本文对4048篇与旅游业人工智能相关的文章进行了关键词共现分析。分析确定了主要议题并对其进行了分类, 然后通过主题文献梳理和手动编码对其进行了进一步完善, 以便进行详细讨论。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>分析揭示了五个主要主题：人工智能与旅游体验、人工智能与旅游营销和预测、人工智能与目的地管理、人工智能与旅游企业, 以及人工智能在战略和监管框架中的整合。每个主题都进行了回顾, 以构建一个综合讨论, 勾勒出当前的研究格局, 并提出了未来的研究方向。</p><!--/ Abstract__block -->\u0000<h3>研究原创性</h3>\u0000<p>研究力图突破目前关于旅游与人工智能的碎片化讨论, 建立了一个统一的框架, 旨在加强对旅游业中人工智能现有方法、理论和应用的理解, 还点明了需要突破的关键领域, 以助力旅游业与人工智能共同创造更加人性化和可持续发展的前景。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>Este artículo pretende revisar sistemáticamente la aplicación de la inteligencia artificial (IA) en el sector turístico. Mediante la integración de la interacción humano-ordenador, el aprendizaje automático, big data y otras tecnologías relevantes, el estudio establece un marco de investigación exhaustivo que explora las conexiones sistemáticas entre la IA y diversas facetas del turismo.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>Este trabajo realiza un análisis de co-ocurrencia de palabras clave de 4.048 artículos relacionados con la IA en el turismo. El análisis identifica y clasifica los temas dominantes, sobre los que se profundiza mediante una revisión temática de la literatura y una codificación manual para su discusión detallada.</p><!--/ Abstract__bloc","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142142571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Hotel ratings: the impact of trip type (business vs leisure)","authors":"Djonata Schiessl, Franciele Cristina Manosso, Felipe Alves, Paulo Henrique Muller Henrique Prado","doi":"10.1108/tr-11-2023-0807","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0807","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to present a research framework examining how hotel ratings can be affected by travel purposes (business vs leisure). It explores theoretical foundations, introduces hypotheses and outlines the methodology used in six studies to investigate connections between trip types, work-related factors, hotel ratings and other variables. The goal is to enhance understanding of factors influencing consumer hotel evaluations, with implications for hospitality industry service design and marketing strategies.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study uses a multi-method approach to investigate the impact of trip type (business vs leisure) on hotel ratings. The theoretical framework is rooted in perceptual frameworks that shape the evaluation of travel experiences. The research proposes and tests several hypotheses through six studies, using diverse data sources and methods for enhanced reliability.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study shows that business travelers consistently give lower hotel ratings than leisure travelers, with work-related concerns playing a crucial role. Consumers’ perceived lack of hospitality during a business trip diminishes work-related concerns and hotel ratings. Similarly, low empathy from hotel workers leads to reduced work concerns and lower ratings. The research provides actionable insights for hotel management to enhance services for business and leisure travelers, emphasizing the importance of addressing work-related considerations to improve overall satisfaction.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study uniquely explores the contrasting influences of business and leisure travel on hotel evaluations, focusing on how work-related concerns mediate these relationships. By employing a comprehensive approach that includes secondary data, experiments, and sentiment analysis, it uncovers how business travelers' stressors lead to lower hotel ratings compared to leisure travelers who prioritize relaxation. The research introduces novel insights into how factors like extended stays and staff empathy can mitigate these negative effects, offering actionable recommendations for hotel management. This work enriches the hospitality literature by providing a deeper understanding of how trip types impact guest satisfaction and proposes targeted strategies to enhance service quality for different traveler segments.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本文提出了一个研究框架, 探讨酒店评分如何受旅行目的（商务与休闲）的影响。研究探讨了理论基础, 提出了假设, 并概述了六项研究中使用的方法, 以调查旅行类型、与工作相关的因素、酒店评分及其他变量之间的联系。本研究目标是加深对影响消费者酒店评价因素的理解, 对酒店行业的服务设计和营销策略具有重要意义。</p><!--/ Abstract__block -->\u0000<h3>设计/方法学/方法</h3>\u0000<p>研究采用多方法的路径, 探讨旅行类型（商务与休闲）对酒店评分的影响。理论框架基于感知框架, 以塑造了对旅行体验的评价。研究通过六项研究提出并测试了多个假设, 利用多种数据来源和方法以增强可靠性。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>本研究表明, 商务旅客给出的酒店评分一贯低于休闲旅客, 工作相关的忧虑起着关键作用。消费者在商务旅行期间感受到的缺乏热情的款待会加重工作相关的忧虑, 降低酒店评分。同样, 酒店员工的低同理心会加剧工作忧虑, 导致评分降低。研究为酒店管理提供了可操作的见","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142152425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Reputation and eWOM in accommodation decision-making: insights from Generation Z users","authors":"Javier Perez-Aranda, Denis Tolkach, Jenny H. Panchal","doi":"10.1108/tr-03-2024-0185","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0185","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to explore the relationship between Generation Z (or Gen Z) consumers’ decision-making styles and electronic word-of-mouth (eWOM) use in the tourism sector. Drawing on the consumer style inventory (CSI) model and the theory of reasoned action (TRA), the research examines how specific decision-making styles influence Gen Z’s propensity to use eWOM recommendations for accommodation choices.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study uses structural equation modelling to analyse data collected from 296 Gen Z users of Booking.com. The CSI model is adapted to the analysed context and attributes – impulsive, recreational, sustainable, fashion-conscious and perfectionist attitudes – are examined to determine their impact on eWOM use intention and actual eWOM use.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Three of the hypothesised relationships in the model were validated. Specifically, the results suggest that the attitudes of sustainable and perfectionist consumers influence the intention to use eWOM. Furthermore, use intention is positively associated with the actual use of eWOM.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>For marketers and tourism businesses, understanding the decision-making styles of Gen Z can inform the development of targeted marketing strategies that emphasise quality and sustainability. Highlighting these aspects in online reviews and eWOM platforms can enhance engagement with Gen Z consumers.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research advances the understanding of eWOM behaviour by integrating CSI and TRA theories in the context of Gen Z’s tourism decision-making. It provides empirical evidence on the significant role of perfectionist and sustainable attitudes in shaping eWOM intentions, contributing to the literature on consumer behaviour and digital marketing in tourism.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142089961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sonic branding in hospitality marketing","authors":"Elyria Kemp, Xingyi Zhang, Millicent Njeri, Kim Williams","doi":"10.1108/tr-04-2024-0317","DOIUrl":"https://doi.org/10.1108/tr-04-2024-0317","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Music and sound have been used pervasively to enhance the tourism and hospitality experience. Incorporating music into a brand’s identity has the potential to influence consumer perceptions and decision-making. This study aims to identify how sonic branding influences consumer attitudes and engagement patterns with hotel brands by using feelings as information theory and applying the effects of music on neurochemical phenomena in the brain. It also explores how sonic branding differentially influences the decision-making of consumer segments.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Experimental studies are used to examine how sonic brands influence consumer perceptions and engagement tendencies. Study 1 (<em>n</em> = 92) adopts a single-factor experimental design to investigate the main effects of sonic branding (presence vs absence) on customers’ responses. Study 2 (<em>n</em> = 204) uses a 2 (sonic branding: present vs. absent) × 2 (purpose of travel: leisure vs business) design to examine the interaction effects. Participants were recruited through Prolific.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results indicate that the use of sonic branding increases engagement tendencies for a hotel brand. In addition, sonic branding interacted with the purpose of travel such that business travelers exhibited more favorable attitudes and higher engagement tendencies toward a hotel brand than leisure travelers when a sonic brand was used.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Given the proliferation of audio-centric environments, this research provides insight into how tourism and hospitality brands can engage and connect with customers by developing sonic brands that can be used throughout the customer journey.</p><!--/ Abstract__block -->\u0000<h3>研究目的</h3>\u0000<p>音乐和声音被广泛用于提升旅游和酒店体验。将音乐融入品牌的身份有可能影响消费者的感知和决策。本研究旨在通过使用感觉作为信息理论和应用音乐对大脑神经化学现象的影响, 识别声音品牌如何影响消费者对酒店品牌的态度和参与模式。它还探讨了声音品牌如何对不同消费者群体的决策产生差异化影响。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>采用实验研究来检验声音品牌如何影响消费者的感知和参与倾向。研究1（<em>n</em> = 92）采用单因素实验设计, 调查声音品牌（有 vs. 无）对客户反应的主要影响。研究2（<em>n</em> = 204）采用2（声音品牌：有 vs. 无）× 2（旅行目的：休闲 vs. 商务）设计, 检验交互效应。参与者通过Prolific平台招募。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>结果表明, 使用声音品牌会增加消费者对酒店品牌的参与倾向。此外, 声音品牌与旅行目的的交互作用表明, 当使用声音品牌时, 商务旅行者比休闲旅行者对酒店品牌表现出更有利的态度和更高的参与倾向。</p><!--/ Abstract__block -->\u0000<h3>原创性</h3>\u0000<p>鉴于音频中心环境的普及, 本研究提供了旅游和酒店品牌如何通过开发声音品牌在整个客户旅程中与客户互动和联系的见解。</p><!--/ Abstract__block -->\u0000<h3>Objetivo</h3>\u0000<p>La música y el sonido se han utilizado de forma generalizada para mejorar la experiencia del turismo y la hostelería. La incorporación de la música a la identidad de una marca tiene el potencial de influir en las percepciones y la toma de decisiones de los consumidores. Este estudio pretende identificar cómo influye la marca sonora (o audio branding) en las actitudes de los consumidores y en sus patrones de compromiso con las marcas hoteleras utilizando los sentimientos como teoría","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142045602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying online user discourses triggered by destination stakeholder reactions","authors":"Birgit Pikkemaat, Christoph Pachucki, Ursula Scholl-Grissemanne","doi":"10.1108/tr-05-2024-0445","DOIUrl":"https://doi.org/10.1108/tr-05-2024-0445","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Previous research acknowledges the importance of stakeholders for destination branding. However, there is a lack of studies examining which specific online user discourses are triggered by stakeholder responses to destination brand communication. To address this gap, the purpose of this study is to analyze online user discourses initiated by stakeholder’s reactions to a destination image video and thus enhance knowledge on brand communication and management.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The authors investigated 2,187 online comments to 19 medial stakeholder reactions to a destination management organization (DMO) image video both by running a manual as well as a software-based content analysis. The explorative empirical study identifies seven major categories reflecting online user discourses triggered by stakeholder reactions to destination brand communication.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The explorative study indicates that stakeholder reactions to destination brand communication trigger online comments evolving within both the inner and outer tourism system. The discourse subjects, in turn, reflect both user-generated content of brand cocreation and brand codestruction. The findings expand literature in that previous studies on brand cocreation mainly refer to service encounters.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>By identifying which online user discourses are triggered by stakeholder reactions to DMO brand communication, the authors provide managerial implications. Specifically, the authors suggest guidelines for all stages of destination communication campaigns to support online user discourses reflecting brand value cocreation and preventing brand value codestruction.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study responds to a lack of research on online user discourses initiated by stakeholder reactions to DMO brand communication. Contrary to previous studies, the authors identify specific online user discourses relating not only to the inner but also to the outer tourism interest system. Revealed discourses, in turn, reflect brand cocreation and brand codestruction.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>先前的研究确认了利益相关者对于目的地品牌塑造的重要性。然而, 目前缺乏研究探讨利益相关者对目的地品牌传播的反应, 会引发哪些特定的线上使用者论述。针对这个缺口, 本研究分析由利益相关者对目的地形象影片的反应所引发的线上使用者论述, 进而增进品牌传播与管理的知识。</p><!--/ Abstract__block -->\u0000<h3>设计/方法/途径</h3>\u0000<p>作者通过手动和软件内容分析, 调查了 2,187 条在线评论, 涉及 19 个媒体利益相关者对目的地管理组织形象视频的反应。这项探索性实证研究确定了七个主要类别, 反映了利益相关者对目的地品牌传播的反应所引发的在线用户讨论。</p><!--/ Abstract__block -->\u0000<h3>研究结果</h3>\u0000<p>本探索性研究表明, 利益相关者对目的地品牌传播的反应, 引发了在旅游系统内部和外部演变的在线评论。话语主体反过来反映了用户生成的品牌共创和品牌共建内容。 以往关于品牌共创的研究主要涉及服务接触, 而我们的研究结果拓展了这一研究领域。</p><!--/ Abstract__block -->\u0000<h3>实际意义</h3>\u0000<p>通过确定利益相关者对目的地管理组织品牌传播的反应引发的在线用户话语, 我们提供了管理方面的启示。具体来说, 我们为目的地传播活动的各个阶段提出了指导方针, 以支持反映品牌价值共创和防止品牌价值共毁的在线用户话语。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>我们的研究回应了由利益相关者对目的地管理组织品牌传播的反应所引发的线上使用者论述研究的缺乏。与先前的研究","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142045528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}