Tourism Review最新文献

{"title":"Mediterranean cruise tourism: shore excursions and corporate social responsibility","authors":"Taja Maček,Tadeja Jere Jakulin,Petr Stumpf","doi":"10.1108/tr-01-2026-0150","DOIUrl":"https://doi.org/10.1108/tr-01-2026-0150","url":null,"abstract":"Purpose This study aims to examine how corporate social responsibility (CSR) can be represented as a cybernetic control mechanism within shore excursion systems in Mediterranean cruise tourism. It aims to explore how feedback structures may influence tour operator reputation, environmental sustainability and guest satisfaction in complex destination systems. Design/methodology/approach The study integrates cybernetic theory with system dynamics modelling. A causal loop diagram and stock-and-flow simulation model were developed through Group Model Building and expert-based calibration. Scenario simulations were conducted for three Adriatic cruise destinations – Trieste, Koper and Dubrovnik – to explore system behaviour under different CSR implementation conditions. Findings The simulations illustrate how different configurations of CSR implementation and organisational capabilities may influence system behaviour over time. Within the model, stronger CSR implementation and stakeholder capabilities are associated with reinforcing dynamics linked to reputation, environmental sustainability and guest satisfaction. Research limitations/implications The results should be interpreted as model-generated scenarios rather than empirical predictions. As the model relies on expert-based calibration and destination-specific assumptions, future research should incorporate broader empirical data sets and test the framework in different cruise tourism contexts. Practical implications The model provides a scenario-testing and decision-support tool that can help destination managers, tour operators and policymakers evaluate alternative CSR strategies, identify potential trade-offs and anticipate long-term system responses. Originality/value This study contributes primarily at the methodological level by integrating cybernetic theory, system dynamics modelling, group model building and expert-based calibration into a coherent framework for analysing CSR dynamics in cruise tourism and shore excursion management.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"28 1","pages":"1-25"},"PeriodicalIF":7.8,"publicationDate":"2026-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149092902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Transformative hospitality through community-led artistic interventions","authors":"Marcella De Martino,Valentina Apicerni,Adriana Fumi Chim-Miki,Fevzi Okumus","doi":"10.1108/tr-01-2026-0039","DOIUrl":"https://doi.org/10.1108/tr-01-2026-0039","url":null,"abstract":"Purpose This study aims to examine how community-led artistic interventions activate early-stage processes of transformative hospitality. It is based on the case of Altofest, an international contemporary art festival in Naples. Design/methodology/approach This qualitative interpretive case study adopts an arts-based research (ABR) approach. Three complementary creative data generation methods were used: pre- and post-performance drawings, sentence completions and social choreography to explore the relational, symbolic, affective and embodied dimensions of transformative hospitality. Findings Community-led artistic interventions can foster transformative hospitality. They facilitate the four interconnected early-stage transformative processes: re-signification of private space as relational encounter; re-imagining of urban hosting via critical reflections on touristification; re-definition of hospitality as community through participation and co-presence; and transformation itself realized through public discussion involving hosts, artists and audiences. Research limitations/implications This study shifts the focus of transformative tourism research from the individual to the host community. It positions host communities as active subjects of transformative potential in urban tourism and proposes a conceptual framework for transformative hospitality. Social implications Transformative hospitality can contribute to rethinking tourism practices. The proposed methodology may also be adopted by policymakers and practitioners to encourage critical reflection and support social innovation through the arts in tourism. Originality/value This research advances transformative hospitality as a relational and place-based process that extends beyond the tourist and the service encounters, positioning the host communities as active subjects of transformation. It also demonstrates the potential of ABR and creative data generation methods for investigating collective and place-based transformation in tourism and hospitality research.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"27 1","pages":"1-24"},"PeriodicalIF":7.8,"publicationDate":"2026-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Can customer gratitude expression backfire? The roles of customer status and employee psychological entitlement","authors":"Hansen Zhou,Limei Cao,Chen Chen,Xin Qin,Kaidi Bi,Yujing Lei","doi":"10.1108/tr-12-2025-1389","DOIUrl":"https://doi.org/10.1108/tr-12-2025-1389","url":null,"abstract":"Purpose This study aims to examine whether customer status shapes employees’ responses to customer gratitude expression, thereby addressing overlooked within-role differences among expressers and revealing a less-examined dark side of gratitude expression. Design/methodology/approach The authors used a multimethod design comprising a vignette-based experiment (Study 1, n = 153), a critical-incident-based experiment (Study 2, n = 221) and a multiwave survey (Study 3, n = 221) to test the proposed model. Findings Challenging the implicit assumption in prior research that recipients interpret gratitude expression similarly across expressers within the same role, the authors found that employees responded to customer gratitude expression differently depending on customer status. Specifically, gratitude expression from higher-status customers was associated with greater psychological entitlement among employees and, indirectly, with greater workplace deviance, whereas this positive indirect effect did not emerge for lower-status customers. These findings qualify the predominantly positive view of gratitude expression by revealing hidden costs. Originality/value This research contributes to gratitude expression research by reframing customer gratitude expression as a status-contingent social signal rather than a uniformly positive interpersonal cue. It extends this research by identifying psychological entitlement as a pathway through which positive social exchanges can create unintended managerial risks. Practically, it cautions tourism and hospitality organizations against overvaluing gratitude expression from higher-status customers and highlights the need to manage employees’ entitlement-inducing interpretations.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"29 1","pages":"1-16"},"PeriodicalIF":7.8,"publicationDate":"2026-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Industrial tourism: how visitor heterogeneity shapes behavioural intention through sustainability perceptions","authors":"Juan Francisco Velasco Muñoz,José M. Grisolía,Luis Ignacio Rizzi,María del Carmen Valls Martínez","doi":"10.1108/tr-02-2026-0305","DOIUrl":"https://doi.org/10.1108/tr-02-2026-0305","url":null,"abstract":"Purpose This study aims to examine the role of sustainability perceptions in explaining social acceptance and future willingness to engage in industrial tourism in territories characterised by strong productive identities. Design/methodology/approach Drawing on survey data from 405 Spanish residents, the study applies latent class analysis to identify preference-based visitor profiles across different industrial tourism modalities. Sustainability perceptions and prior experience are used to externally validate the resulting configurations, while binary logistic regression assesses their association with future willingness to engage in industrial tourism in the province of Almería (Spain). Findings Three distinct visitor profiles are identified, reflecting differentiated orientations towards productive, cultural and knowledge-based modalities. Sustainability perceptions vary significantly across profiles and are positively associated with future willingness to engage. Preference configurations and sustainability evaluations show greater explanatory capacity for participation intention than socio-demographic characteristics within the analysed context. Originality/value The study shows that sustainability perceptions are positively associated with behavioural intention and vary across preference-based visitor profiles in emerging tourism forms, contributing to a better understanding of how industrial tourism may gain social acceptance within diversification processes.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"125 1","pages":"1-26"},"PeriodicalIF":7.8,"publicationDate":"2026-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Future transhumanist technologies impacts on tourism experiences","authors":"Joao Guerreiro,Sandra Maria Correia Loureiro,Vitor Moura Lima,Hisashi Masuda","doi":"10.1108/tr-03-2026-0449","DOIUrl":"https://doi.org/10.1108/tr-03-2026-0449","url":null,"abstract":"Purpose This paper aims to offer an exploratory qualitative perspective on how transhumanist technologies may shape future tourism experiences. It investigates how tourism experts and travelers imagine tourism in a transhumanist reality and the implications for experience design, authenticity, access and data governance. Design/methodology/approach This research draws on sociotechnical imaginaries theory and uses 4 focus groups with 22 tourism experts and travelers. Participants discussed how transhumanist technologies could influence future tourism, generating temporally oriented visions of technological integration. Findings The analysis reveals three temporal visions of future tourism: near-term augmentation (2026–2029); medium-term embodied integration (2030–2039); and long-term postbiological speculation (2040 and beyond). In the near-term vision, participants associate cognitive, sensory and bodily enhancement with more personalized, accessible and demanding tourist experiences. In the medium-term vision, they imagined brain–computer interfaces, memory-sharing systems, affective data and bioengineered mobility as reshaping how tourists anticipate, record, share and physically access experiences. In the long-term vision, participants speculated about memory manipulation, digitally mediated embodiment, posthuman forms of experience, labor displacement and unequal access to enhancement. Across these visions, the findings show how transhumanist tourism may involve not simply intensifying experiences but also new tensions around authenticity, embodiment, social interaction, data governance and accessibility. Originality/value This paper qualitatively explores future-oriented visions of transhumanist tourism and advances tourism futures research through a temporal capability-augmentation framework. The framework examines how actors imagine near-, medium- and long-term futures linked to cognitive, emotional, sensorial and conative capabilities. It also reconceptualizes sociotechnical imaginaries as emerging future-oriented visions rather than established collective imaginaries.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"82 1","pages":"1-21"},"PeriodicalIF":7.8,"publicationDate":"2026-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Psychological ownership of nature and environmental responsibility among local recreational hunters","authors":"Malek Jamaliah,Yahya A. Alzghoul,Mohammad M. Alazaizeh,Nidal Alzboun,Mohamed Khater","doi":"10.1108/tr-12-2025-1456","DOIUrl":"https://doi.org/10.1108/tr-12-2025-1456","url":null,"abstract":"Purpose This study aims to explore psychological ownership of nature among local recreational hunters in villages surrounding Dana Biosphere Reserve in Jordan and how this feeling of ownership is reflected in their environmental responsibility. Design/methodology/approach Using a snowball sampling technique, this study recruited a sample of local recreational hunters and conducted semistructured interviews to obtain in-depth insights into their experiences and perspectives. Findings The findings reveal that hunters exhibit a strong sense of PO of nature, expressed through key dimensions of self-identity, possession and belongingness. This sense of ownership is associated with more responsible behavior. Participants demonstrated various environmentally responsible behaviors, including sustainable hunting practices, adherence to regulations and encouraging sustainable behavior among fellow hunters. Originality/value This study makes a novel contribution by investigating recreational hunters’ PO and demonstrating its role in fostering pro-environmental behavior. The findings indicate that hunters demonstrate a strong sense of PO, which in turn encourages environmental responsibility. Overall, this study is among the few scholarly efforts to apply PO theory in the context of outdoor recreation in general and recreational hunting in particular.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"32 1","pages":"1-21"},"PeriodicalIF":7.8,"publicationDate":"2026-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148934206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Brand pilgrimage in fashion and beauty tourism","authors":"Elvira Bolat,Shiva Ilkhani Zadeh,Mariana Consoni Rubio","doi":"10.1108/tr-01-2026-0105","DOIUrl":"https://doi.org/10.1108/tr-01-2026-0105","url":null,"abstract":"Purpose This paper aims to examine how branded retail environments become embedded within tourism as symbolic travel anchors. It introduces the concept of brand pilgrimage to explain how digitally mediated retail spaces become ritualised tourism destinations through youth influence, omnichannel engagement and family travel planning. Design/methodology/approach An inductive qualitative design was adopted using three semi-structured focus groups with 12 tweens (aged 9–12) and follow-up interviews with six parents. Data were analysed using reflexive thematic analysis to explore how branded retail experiences become integrated into family tourism practices. Findings Brand pilgrimage operates through an interconnected process linking algorithmic visibility, anticipatory ritualisation, household negotiation, in-store performance and memory circulation. Omnichannel ecosystems generate desire before travel, while tweens influence destination evaluation and itinerary planning through digitally mediated engagement. Retail visits become performative and socially meaningful experiences that extend into post-visit sharing, reinforcing future travel aspirations. The findings also reveal variation in participation, highlighting differences between active and passive engagement and gendered patterns of anticipation and performance. Originality/value This paper introduces brand pilgrimage as an analytical framework for understanding how youth-led, platform-mediated practices may position branded retail environments as components of contemporary tourism systems. Rather than proposing a universally applicable model, this study identifies the conditions under which branded retail environments may become travel anchors within family tourism.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"28 1","pages":"1-18"},"PeriodicalIF":7.8,"publicationDate":"2026-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148934207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Fashion tailoring experience and destination brand equity: value co-creation through social media communications","authors":"Hue Kim Thi Nguyen,Nhi Thao Ho-Mai,Quan Minh Lam,Vien Ky Nguyen,Phuong Kim Thi Tran,Vinh Trung Tran","doi":"10.1108/tr-01-2026-0067","DOIUrl":"https://doi.org/10.1108/tr-01-2026-0067","url":null,"abstract":"Purpose Despite the growing transformation of artisanal fashion practices into interactive tourism experiences, their role in destination branding remains underexplored. This study aims to examine how tourists’ fashion tailoring experiences and value co-creation (VCC) influences their evaluation of fashion tailoring social media communication. The examination is conceptualized as a higher-order construct with evaluations of tailor shop-generated and user-generated content (UGC). The study also investigates how social media communication contributes to destination brand equity (DBE) and whether this relationship varies between online- and offline contexts. Design/methodology/approach A survey was conducted with 659 tourists in Hoi An, Vietnam. It focused on those who had used express fashion tailoring services and engaged with related social media content. Data were analyzed using partial least squares structural equation modeling in SmartPLS 4.0 to assess the measurement and structural models. Findings Fashion tailoring experiences can positively influence VCC and fashion tailoring social media communication evaluation (FTSMCE). VCC can further enhance FTSMCE. FTSMCE can also drive DBE and mediate the effects of fashion tailoring experience and VCC. A sequential mediation effect is also confirmed between the fashion tailoring experience and DBE through VCC and FTSMCE. Finally, the FTSMCE–DBE effect is stronger in online rather than offline contexts. Originality/value This study extends tourism social media brand communication research by linking tourists’ offline fashion tailoring experiences and VCC to their evaluation of online brand communication and DBE. It conceptualizes FTSMCE as a higher-order construct integrating the evaluation of tailor shop-generated and UGC in experiential tourism. In practice, it offers guidance to strengthen DBE through experience design, VCC, content alignment and digital amplification.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"51 1","pages":"1-20"},"PeriodicalIF":7.8,"publicationDate":"2026-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How service robots shape tourists’ social avoidance intentions: the dual pathways of sense of control and perceived face threat","authors":"Yaobin Wang,Rong Wang,Yuhang Zhu,Haoyang Miao,Meiling Xiong","doi":"10.1108/tr-10-2025-1186","DOIUrl":"https://doi.org/10.1108/tr-10-2025-1186","url":null,"abstract":"Purpose In unfamiliar and highly socialized tourism service contexts, embarrassment often heightens tourists’ sensitivity to social observation and evaluation. With increasing application of service robots with high social presence, the response outcomes they produce in awkward situations deserve further exploration. Drawing on the computers are social actors (CASA) paradigm, this study aims to reveal the psychological mechanism and boundary condition through which the social presence of service robots influences tourists’ social avoidance intentions in embarrassing situations. Design/methodology/approach This study conducted three scenario-based experiments (N = 762) to examine the main effect of service robot social presence on social avoidance intention, the mediating effect of sense of control and perceived face threat and the moderating effect of sense of power. Furthermore, the robustness of the findings was assessed through a single-paper meta-analysis. Findings The results indicate that robots with high social presence significantly enhance tourists’ social avoidance intentions, and this effect is mediated through two parallel paths: reducing the sense of control and increasing perceived face threat. However, tourists’ sense of power plays a significant negative moderating effect, that is, under conditions of high sense of power, the above effects are significantly weakened. Originality/value This study identifies the boundary conditions under which the CASA paradigm applies to research examining the negative effects of service robot social presence. Social presence may shift from a service-enhancing resource to a cue that consumers are being socially observed and evaluated, offering a novel understanding of service robot effect. By integrating compensatory control theory with face theory across fields, this study develops a more comprehensive psychological pathway framework. By revealing the moderating role of sense of power, this study reconciles conflicting findings in prior research, providing valuable theoretical contributions and practical implications for the deployment and management of service robots.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"14 1","pages":"1-29"},"PeriodicalIF":7.8,"publicationDate":"2026-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of work-family policies on employee performance in the tourism industry","authors":"José María Biedma-Ferrer,José Aurelio Medina-Garrido,Helena Almeida,Maria Bogren","doi":"10.1108/tr-01-2026-0005","DOIUrl":"https://doi.org/10.1108/tr-01-2026-0005","url":null,"abstract":"Purpose This study aims to explore the influence of work-family policies (WFP) existence and accessibility on employee performance within the tourism industry, emphasizing the mediating roles of specific WFP measures and the moderating impact of demanding work. Design/methodology/approach The research is based on data collected through questionnaires administered to 224 employees in the tourism industry and analysed using a structural equation modelling approach. Findings The findings confirm that WFP existence positively affects performance and is negatively related to accessibility, though the mediating effects of specific WFP measures vary significantly. Flexibility in working time and location emerge as pivotal mediators, while long leaves and support services do not show significant effects. In addition, demanding work moderates key relationships, weakening the positive effects of WFP in high-demand environments. Practical implications Tourism organizations should enhance both WFP existence and accessibility, especially through flexible work arrangements related to working time and location. Addressing high work demands through improved workload management and organizational practices that facilitate the actual use of available policies can improve employee performance and organizational outcomes. Originality/value The added value of this research lies in demonstrating that the impact of WFP depends on how employees perceive their accessibility and on the specific measures available, rather than on their mere existence. Crucially, it identifies that flexibility in working time and location is the primary driver of this improvement, whereas other measures, such as long-term leaves, do not show a significant impact in this specific high-pressure environment.","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"163 1","pages":"1-27"},"PeriodicalIF":7.8,"publicationDate":"2026-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}