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How Servant Leadership Influences Street-Level Bureaucrats’ Work Engagement: The Mediating Roles of Motivating Language and Perceived Organizational Support 服务型领导如何影响基层官员的工作投入？激励性语言和感知到的组织支持的中介作用
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-12-05 DOI: 10.1177/08933189231219708
Bulent Uluturk
{"title":"How Servant Leadership Influences Street-Level Bureaucrats’ Work Engagement: The Mediating Roles of Motivating Language and Perceived Organizational Support","authors":"Bulent Uluturk","doi":"10.1177/08933189231219708","DOIUrl":"https://doi.org/10.1177/08933189231219708","url":null,"abstract":"The present study seeks to expand our understanding of leadership in the public sector by examining the link between servant leadership and work engagement of street-level bureaucrats through the mediating roles of leader motivating language and perceived organizational support. Drawing on theories of social exchange, social learning, motivating language, and job demands-resources, the research proposed that servant leaders can enhance employee work engagement by utilizing motivating language and boosting perceptions of organizational support. Using a survey of 553 police officers and first-line supervisors in Turkey, the results of structural equation modeling reveal that officers’ perceptions of their supervisors’ servant leadership are related to work engagement both directly and indirectly through motivating language and perceived organizational support. This study is the first to investigate the role of leader motivating language as a mediator between servant leadership and work engagement in public sector organizations.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"5 2","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138598023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Performance and Professional Identity Construal in Inter-industry Networking Using Four Identity Categories 利用四种身份类别构建跨行业网络中的绩效和职业身份构架
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-11-30 DOI: 10.1177/08933189231213062
Jacqueline Militello
{"title":"Performance and Professional Identity Construal in Inter-industry Networking Using Four Identity Categories","authors":"Jacqueline Militello","doi":"10.1177/08933189231213062","DOIUrl":"https://doi.org/10.1177/08933189231213062","url":null,"abstract":"‘What do you do?’ is a stereotypical networking question. How professionals answer acquaintancing questions like this when first meeting sheds light on how identity is construed. Using data from a naturally occurring networking event for elite professional services in Hong Kong, this paper uses a close study of interaction and follow-up interviews to identify and examine proximal networking mechanisms and processes. Consistently, participants used some amalgam of emblems, things that convey a social persona, from four different categories: industry (e.g., finance), professional role (e.g., FX trader), organizational affiliation (e.g., Morgan Stanley), and hierarchical position (e.g., associate). These generate evaluations of projected/absent instrumental gain, holistic eliteness, ‘interestingness’, and social proficiency (based on how they are deployed), resulting in symbolic capital transforming into (un)realized and projectible material outcomes. Theoretically, these findings contribute to our understanding of networking mechanisms. Practically, they can improve self-presentation, inform organizations of exclusionary effects, and enhance networking strategies.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"1 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139200048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Book Review: Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures 书评:《航空通讯:确保成功和防止失败的策略和信息》
4区 管理学
Management Communication Quarterly Pub Date : 2023-11-03 DOI: 10.1177/08933189231213063
William B. L. Ingelson
{"title":"Book Review: Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures","authors":"William B. L. Ingelson","doi":"10.1177/08933189231213063","DOIUrl":"https://doi.org/10.1177/08933189231213063","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"14 77","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135821682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of State Ownership on Corporate Social Responsibility Reporting: A Comparison Between State-Owned and Non-State-Owned Enterprises in China 国有制对企业社会责任报告的影响:中国国有企业与非国有企业的比较
4区 管理学
Management Communication Quarterly Pub Date : 2023-10-23 DOI: 10.1177/08933189231209727
Jiarong Li, Masato Sasaki
{"title":"The Impact of State Ownership on Corporate Social Responsibility Reporting: A Comparison Between State-Owned and Non-State-Owned Enterprises in China","authors":"Jiarong Li, Masato Sasaki","doi":"10.1177/08933189231209727","DOIUrl":"https://doi.org/10.1177/08933189231209727","url":null,"abstract":"Corporate social responsibility (CSR) reporting is a communication channel between companies and stakeholders. As the literature has largely been confined to exploring privately-owned enterprises, state-owned enterprises (SOEs)—a typical example of public sector organizations—warrant further investigation. This study examines SOEs’ accountability structures and reporting features, which are dominated by state owners and mainly driven by non-financial objectives. Through a content analysis of the CSR reports of 49 SOEs and 111 non-SOEs in China, we analyze the stakeholders and CSR domains involved in the reporting. The findings demonstrate that SOEs disseminate the full coverage of stakeholders and a wider scope of CSR domains in disclosure. We extend the debate on CSR-reporting research by demonstrating how state ownership influences hybrid organizations’ self-expression and accountability frame through our finding of a distinctive specialized sub-organization with strong ties to the state that drives CSR internally.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135367161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Collective Compassion: Responding to Structural Barriers to Compassion With Agentic Action in Healthcare Organizations 集体同情:应对结构性障碍，同情与代理行动在医疗机构
4区 管理学
Management Communication Quarterly Pub Date : 2023-10-21 DOI: 10.1177/08933189231209724
Rebecca B. Leach, Alaina C. Zanin, Sarah J. Tracy, Elissa A. Adame
{"title":"Collective Compassion: Responding to Structural Barriers to Compassion With Agentic Action in Healthcare Organizations","authors":"Rebecca B. Leach, Alaina C. Zanin, Sarah J. Tracy, Elissa A. Adame","doi":"10.1177/08933189231209724","DOIUrl":"https://doi.org/10.1177/08933189231209724","url":null,"abstract":"This study investigates compassion among coworkers in healthcare organizations through a lens of structuration theory. The purpose of this study is to examine how healthcare workers exercise agency to (re)produce or transform structures related to the communication of compassion in the workplace, particularly in the context of COVID-19. This study utilizes a phronetic iterative approach and data collected through in-depth, semi-structured interviews with healthcare workers ( N = 27). Qualitative data revealed how healthcare workers responded to structural constraints in managed care through agentic action such as earnest script-breaking, creating spiral time, and coordinating compassion as a collective. Extending compassion scholarship, this study highlights compassion as a communicative, collective, and co-constructed process. Theoretical and practical implications are discussed, followed by directions for future research.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135513087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Strategic Aestheticization of Work: How Workers Read Normative Organizational Values in Workplace Imagery 工作的战略审美化:工人如何在工作场所意象中阅读规范的组织价值观
4区 管理学
Management Communication Quarterly Pub Date : 2023-09-15 DOI: 10.1177/08933189231203232
Peter A. Bacevice, Elizabeth Wilhoit Larson
{"title":"The Strategic Aestheticization of Work: How Workers Read Normative Organizational Values in Workplace Imagery","authors":"Peter A. Bacevice, Elizabeth Wilhoit Larson","doi":"10.1177/08933189231203232","DOIUrl":"https://doi.org/10.1177/08933189231203232","url":null,"abstract":"Organizations strategically invest in the aesthetics of their spaces to communicate about their values, mission, and position within an industry or community. Given the growth of mass visual culture and the circulation of images online, exposure to aestheticized workspaces is pervasive. In light of this heightened awareness of workplace design, we sought to understand how workers make sense of and interpret such images. We conducted a visual study in which office workers responded to images of strategically-designed offices. We found that most participants used sensemaking strategies of interpreting affordances and other salient cues to arrive at generally favorable conclusions about the organizations portrayed; these conclusions largely reflected organizationally-preferred interpretations. However, participants’ sensemaking also revealed how they wrestled with ambiguities of meaning to arrive at their conclusions. We illustrate the power of workplace imagery for communicating normative values about work, workers, and organizations.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135395163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sport Officiating as Aggression Work: A Positioning Analysis of Gendered Emotion Management 作为攻击性工作的体育裁判:性别情绪管理的定位分析
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-09-02 DOI: 10.1177/08933189231200240
Alaina C. Zanin, Chandler Marr, B. L. Avalos
{"title":"Sport Officiating as Aggression Work: A Positioning Analysis of Gendered Emotion Management","authors":"Alaina C. Zanin, Chandler Marr, B. L. Avalos","doi":"10.1177/08933189231200240","DOIUrl":"https://doi.org/10.1177/08933189231200240","url":null,"abstract":"This study documents how sports officials negotiate aggression from cisgender male athletes as a key feature of their occupational role. Through an ethnographic case study of a collegiate intramural athletic organization, sports officials ( N = 24) were observed while officiating and interviewed about their experiences with athlete aggression. Utilizing a phronetic iterative approach and positioning theory as an analytic framework, three organizational storylines were identified that contribute to the implicit, often gendered, rules related to the experience and expression of aggression in this context. Findings also indicated that male and female officials differed in their positioning strategies in response to athlete aggression, through (a) confidence positioning, (b) stoic positioning, (c) expert positioning, and (d) coercive positioning. Implications for how aggression work and positioning theory might build on past emotion management literature are discussed.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47139974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Communicative Tensions in Remote Work During the COVID-19 Pandemic COVID-19大流行期间远程工作中的沟通紧张
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-08-28 DOI: 10.1177/08933189231199052
Camilla Suortti, A. Sivunen
{"title":"Communicative Tensions in Remote Work During the COVID-19 Pandemic","authors":"Camilla Suortti, A. Sivunen","doi":"10.1177/08933189231199052","DOIUrl":"https://doi.org/10.1177/08933189231199052","url":null,"abstract":"Environmental changes can render latent organizational tensions salient, and tensions can be viewed as a lens through which to study the social interactions of organizational actors. This study aims to uncover what kinds of tensions and their entanglements arise in knowledge workers’ collaboration and technology-mediated communication practices during a transition to remote work. The qualitative dataset was collected through an open-ended online survey at the start of the COVID-19 pandemic in 2020 from 569 remote workers, and the data were analyzed iteratively according to thematic content analysis methods and applying elements of contrapuntal analysis. The findings indicate emerging tensions and their entanglements in knowledge workers’ remote work and technology-mediated communication practices, here manifesting in process-, task-, and relationship-oriented interactions. The findings provide theoretical and practical implications for how entangled tensions in remote work could be managed to support effective communication, collaboration, and employee well-being during and beyond the pandemic situation.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48359877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic. 在新冠肺炎大流行期间，家庭支持型领导沟通如何提高家庭员工的创造力
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-08-01 Epub Date: 2022-12-07 DOI: 10.1177/08933189221144997
Yeunjae Lee, Jarim Kim
{"title":"How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic.","authors":"Yeunjae Lee, Jarim Kim","doi":"10.1177/08933189221144997","DOIUrl":"10.1177/08933189221144997","url":null,"abstract":"<p><p>Adapting to the remote working environment has been one of the most visible challenges for many organizations during the COVID-19 pandemic. As employee creativity helps organizations' survival and resilience during times of crisis, this study aims to examine the role of leadership communication, family-supportive leadership communication in particular, in fostering creativity among work-from-home employees. The current study specifically focuses on the mediating processes in this relationship and the moderating role of employees' work-life segmentation preferences, using a survey of 449 employees who have worked from home during the COVID-19 outbreak. The results showed that employee-organization relationship (EOR) quality, positive affect, and work-life enrichment mediate the relationship between family-supportive leadership communication and employee creativity. The effects of family-supportive leadership communication on employees' positive affect and work-life enrichment were more prominent for those who prefer to segment their work and lives. This paper concludes with a discussion of the theoretical and practical implications of these findings for leadership in organizational communication.</p>","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"37 1","pages":"599-628"},"PeriodicalIF":2.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9742737/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49454891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance 边界工作与团队中的交互记忆系统:可见性提供的调节作用
IF 2.5 4区 管理学
Management Communication Quarterly Pub Date : 2023-07-27 DOI: 10.1177/08933189231192078
Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu
{"title":"Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance","authors":"Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu","doi":"10.1177/08933189231192078","DOIUrl":"https://doi.org/10.1177/08933189231192078","url":null,"abstract":"Individuals in work teams frequently cross boundaries across teams, often by using information and communication technologies (ICTs). The current study investigates the effects of members’ boundary work and the visibility affordance of teams’ ICTs on Transactive Memory Systems (TMS) in teams. Survey data from 212 full-time employees whose work hours were divided between multiple teams reveals that boundary spanning enhances the focal team’s TMS specialization and credibility and negatively influences TMS coordination. Additionally, boundary reinforcement positively affects TMS credibility and coordination. The visibility affordance has a direct positive effect on all three dimensions of TMS and a moderating effect for boundary reinforcement such that higher visibility overrides the positive direct effect of boundary reinforcement on TMS. These findings suggest that different types of boundary work contribute to different dimensions of TMS and that teams might consider prioritizing the use of ICTs with high visibility to enhance their TMS.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48492096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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