Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu
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Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance
Individuals in work teams frequently cross boundaries across teams, often by using information and communication technologies (ICTs). The current study investigates the effects of members’ boundary work and the visibility affordance of teams’ ICTs on Transactive Memory Systems (TMS) in teams. Survey data from 212 full-time employees whose work hours were divided between multiple teams reveals that boundary spanning enhances the focal team’s TMS specialization and credibility and negatively influences TMS coordination. Additionally, boundary reinforcement positively affects TMS credibility and coordination. The visibility affordance has a direct positive effect on all three dimensions of TMS and a moderating effect for boundary reinforcement such that higher visibility overrides the positive direct effect of boundary reinforcement on TMS. These findings suggest that different types of boundary work contribute to different dimensions of TMS and that teams might consider prioritizing the use of ICTs with high visibility to enhance their TMS.
期刊介绍:
Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance.
Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.