Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance

IF 1.9 4区管理学 Q2 COMMUNICATION

Management Communication Quarterly Pub Date : 2023-07-27 DOI:10.1177/08933189231192078

Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu

引用次数: 0

Abstract

Individuals in work teams frequently cross boundaries across teams, often by using information and communication technologies (ICTs). The current study investigates the effects of members’ boundary work and the visibility affordance of teams’ ICTs on Transactive Memory Systems (TMS) in teams. Survey data from 212 full-time employees whose work hours were divided between multiple teams reveals that boundary spanning enhances the focal team’s TMS specialization and credibility and negatively influences TMS coordination. Additionally, boundary reinforcement positively affects TMS credibility and coordination. The visibility affordance has a direct positive effect on all three dimensions of TMS and a moderating effect for boundary reinforcement such that higher visibility overrides the positive direct effect of boundary reinforcement on TMS. These findings suggest that different types of boundary work contribute to different dimensions of TMS and that teams might consider prioritizing the use of ICTs with high visibility to enhance their TMS.

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边界工作与团队中的交互记忆系统:可见性提供的调节作用

工作团队中的个人经常跨越团队的界限，通常是通过使用信息和通信技术。本研究调查了成员的边界工作和团队信息通信技术的可见性可供性对团队跨活动记忆系统（TMS）的影响。来自212名全职员工的调查数据显示，跨越边界提高了重点团队的TMS专业化和可信度，并对TMS协调产生负面影响。此外，边界强化对TMS的可信度和协调性有积极影响。可见性可供性对TMS的所有三个维度都具有直接的积极影响，并且对边界强化具有缓和作用，使得更高的可见性覆盖边界强化对TMS产生的积极直接影响。这些发现表明，不同类型的边界工作有助于TMS的不同维度，团队可能会考虑优先使用具有高可见性的ICT，以增强其TMS。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Management Communication Quarterly Multiple-

CiteScore

4.30

自引率

16.00%

发文量

期刊介绍： Management Communication Quarterly presents conceptually rigorous, empirically-driven, and practice-relevant research from across the organizational and management communication fields and has strong appeal across all disciplines concerned with organizational studies and the management sciences. Authors are encouraged to submit original theoretical and empirical manuscripts from a wide variety of methodological perspectives covering such areas as management, communication, organizational studies, organizational behavior and HRM, organizational theory and strategy, critical management studies, leadership, information systems, knowledge and innovation, globalization and international management, corporate communication, and cultural and intercultural studies.