服务型领导如何影响基层官员的工作投入？激励性语言和感知到的组织支持的中介作用

IF 1.9 4区管理学 Q2 COMMUNICATION

Management Communication Quarterly Pub Date : 2023-12-05 DOI:10.1177/08933189231219708

Bulent Uluturk

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引用次数: 0

摘要

本研究试图通过考察服务型领导与基层官僚工作投入之间的联系，通过领导者激励语言和感知组织支持的中介作用来扩展我们对公共部门领导的理解。基于社会交换理论、社会学习理论、激励性语言理论和工作需求资源理论，本研究提出仆人型领导可以通过激励性语言和组织支持感知来提高员工的工作投入度。通过对土耳其553名警察和一线主管的调查，结构方程模型的结果显示，通过激励语言和感知组织支持，警察对主管服务型领导的感知与工作投入有直接和间接的关系。本研究首次探讨了公共部门组织中领导者激励语言在服务型领导与工作投入之间的中介作用。

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How Servant Leadership Influences Street-Level Bureaucrats’ Work Engagement: The Mediating Roles of Motivating Language and Perceived Organizational Support

The present study seeks to expand our understanding of leadership in the public sector by examining the link between servant leadership and work engagement of street-level bureaucrats through the mediating roles of leader motivating language and perceived organizational support. Drawing on theories of social exchange, social learning, motivating language, and job demands-resources, the research proposed that servant leaders can enhance employee work engagement by utilizing motivating language and boosting perceptions of organizational support. Using a survey of 553 police officers and first-line supervisors in Turkey, the results of structural equation modeling reveal that officers’ perceptions of their supervisors’ servant leadership are related to work engagement both directly and indirectly through motivating language and perceived organizational support. This study is the first to investigate the role of leader motivating language as a mediator between servant leadership and work engagement in public sector organizations.

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来源期刊

Management Communication Quarterly Multiple-

CiteScore

4.30

自引率

16.00%

发文量

期刊介绍： Management Communication Quarterly presents conceptually rigorous, empirically-driven, and practice-relevant research from across the organizational and management communication fields and has strong appeal across all disciplines concerned with organizational studies and the management sciences. Authors are encouraged to submit original theoretical and empirical manuscripts from a wide variety of methodological perspectives covering such areas as management, communication, organizational studies, organizational behavior and HRM, organizational theory and strategy, critical management studies, leadership, information systems, knowledge and innovation, globalization and international management, corporate communication, and cultural and intercultural studies.