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Learning from digital disorientations: Navigating virtual and physical spaces in library and information science research during lockdowns and beyond
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2025-01-01 DOI: 10.1016/j.lisr.2025.101340
Travis L. Wagner , Kaitlin Montague , Vanessa L. Kitzie , Marie Radford , Bradley Wade Bishop
{"title":"Learning from digital disorientations: Navigating virtual and physical spaces in library and information science research during lockdowns and beyond","authors":"Travis L. Wagner ,&nbsp;Kaitlin Montague ,&nbsp;Vanessa L. Kitzie ,&nbsp;Marie Radford ,&nbsp;Bradley Wade Bishop","doi":"10.1016/j.lisr.2025.101340","DOIUrl":"10.1016/j.lisr.2025.101340","url":null,"abstract":"<div><div>The forced shift to virtual-first data collection resulting from the COVID-19 pandemic consequentially impacted Library and Information Science (LIS)-based qualitative and mixed methods researchers. Further, the ongoing presence of the COVID-19 pandemic forever altered the perceived norms and values of conducting research within virtual, as opposed to, physical environments. To understand the unique impacts of COVID-19 on virtually mediated LIS research this paper conducted four comparative case studies regarding the challenges and success of forced virtual research. Findings reveal that although a sudden shift from physical to virtual methods may not occur again, pandemic period research resulted in innovations related to accessibility and inclusivity using existing technologies. The pandemic also reinforced the unique role that LIS scholarship and praxis played in ensuring ethical and sustained research protocols from the planning stages through distributing and curating data for writing and publishing findings.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"47 1","pages":"Article 101340"},"PeriodicalIF":2.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143487332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using a serial multiple-mediator SEM model to demonstrate the effect of program preparation, professional development opportunities, and comfort with technology on retention of BIPOC librarians
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2025-01-01 DOI: 10.1016/j.lisr.2025.101342
Kawanna Bright , Sunha Kim , Mónica Colón-Aguirre , Amy VanScoy , Ayiana Crabtree
{"title":"Using a serial multiple-mediator SEM model to demonstrate the effect of program preparation, professional development opportunities, and comfort with technology on retention of BIPOC librarians","authors":"Kawanna Bright ,&nbsp;Sunha Kim ,&nbsp;Mónica Colón-Aguirre ,&nbsp;Amy VanScoy ,&nbsp;Ayiana Crabtree","doi":"10.1016/j.lisr.2025.101342","DOIUrl":"10.1016/j.lisr.2025.101342","url":null,"abstract":"<div><div>To explain the mechanisms that influence Black, Indigenous, and People of Color (BIPOC) librarians' intent to leave the profession, a serial multiple-mediator structural equation model (SEM) analysis was applied to an existing dataset (Workforce Issues in Library and Information Science 2). According to the results, both professional development opportunities and comfort with technology demonstrated significant negative direct and indirect associations with their intent to leave via an indirect path of job satisfaction. Also, combined with the perceived benefits of the graduate program via indirect paths, both professional development opportunities and comfort with technology contributed to the significant negative total effects on the intent to leave. This study provides empirical support to promote professional development opportunities and encourage comfort with technology as ways to improve the retention of BIPOC librarians.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"47 1","pages":"Article 101342"},"PeriodicalIF":2.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143549741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A longitudinal study of user continuance intention to use public digital cultural services 关于用户继续使用公共数字文化服务意愿的纵向研究
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2025-01-01 DOI: 10.1016/j.lisr.2025.101343
Jiajing Liu , Honglei Lia Sun , Li Kuang , Jianming Zheng
{"title":"A longitudinal study of user continuance intention to use public digital cultural services","authors":"Jiajing Liu ,&nbsp;Honglei Lia Sun ,&nbsp;Li Kuang ,&nbsp;Jianming Zheng","doi":"10.1016/j.lisr.2025.101343","DOIUrl":"10.1016/j.lisr.2025.101343","url":null,"abstract":"<div><div>Public digital cultural services (PDCS) have significant potential to address the public's fundamental digital cultural needs. The factors affecting PDCS user continuance intention and the longitudinal effects of these factors were explored. A conceptual model was developed and validated using structural equation modeling to analyze two waves of panel data collected from 277 PDCS users. The results suggest that the antecedent factors affecting PDCS user continuance intention include information quality and service quality, while mediating factors include satisfaction, perceived usefulness, flow experience, and expectation confirmation. In the early stage, the direct positive effect of service quality on perceived usefulness was stronger than that of information quality. In the later stage, the direct positive effects of flow experience on continuance intention, expectation confirmation on satisfaction, and information quality on expectation confirmation became statistically significant. This longitudinal study proposed a theoretical model that enhances the understanding of PDCS user continuance intention and provides practical implications for PDCS practitioners.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"47 1","pages":"Article 101343"},"PeriodicalIF":2.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143487333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Decoding virtual chats: NLP insights into academic library services.
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2025-01-01 DOI: 10.1016/j.lisr.2025.101344
Jiebei Luo, Alyssa Brissett
{"title":"Decoding virtual chats: NLP insights into academic library services.","authors":"Jiebei Luo,&nbsp;Alyssa Brissett","doi":"10.1016/j.lisr.2025.101344","DOIUrl":"10.1016/j.lisr.2025.101344","url":null,"abstract":"<div><div>Assessing unstructured data from virtual reference chats is complex. Full-text reveals nuances but is time-consuming, while transcript metadata gives an overview but may miss important details in the conversation. This research applies a machine learning (ML) tool to the complete set of transcripts from a research university's chat reference service (2017–2022) to examine evolving trends and patron needs in the library reference service. The study has two key objectives: 1) demonstrating ML's effectiveness in the academic library setting, and 2) assessing the impact of COVID-19 on chat reference needs. A text classification model, trained on 1.5 % of the sample, achieves a 75 % accuracy match with human annotations. Findings indicate a marked rise in circulation-related inquiries as libraries transitioned to fully online services during the pandemic. Notably, user behaviors remain consistent even after the pandemic. This study highlights ML's potential to analyze large-scale unstructured data effectively in the academic library setting.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"47 1","pages":"Article 101344"},"PeriodicalIF":2.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143534746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assessing social efficiency of libraries from a dynamic perspective: The Peruvian municipal library system
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2025-01-01 DOI: 10.1016/j.lisr.2025.101341
María José del Barrio-Tellado, Angela Milagros Reyes-Gutierrez
{"title":"Assessing social efficiency of libraries from a dynamic perspective: The Peruvian municipal library system","authors":"María José del Barrio-Tellado,&nbsp;Angela Milagros Reyes-Gutierrez","doi":"10.1016/j.lisr.2025.101341","DOIUrl":"10.1016/j.lisr.2025.101341","url":null,"abstract":"<div><div>Municipal libraries are one of the most important cultural institutions, especially in developing countries, where they help build social capital, improve quality of life, and reduce inequalities. As publicly funded entities, their contribution to welfare should be evaluated for them to gain accreditation, especially when technological changes have altered user interest and access to certain traditional functions. A dynamic Data Envelopment Analysis (DEA) model is used to evaluate performance and to estimate the productivity of a group of libraries in Peru, taking the mission of social impact as a benchmark. Starting from low efficiency values, results show substantial progress, with differences, depending on geographical areas, and a trade-off is seen between efficiency and poverty indicators. Human capital, other cultural facilities and accessibility emerge as external drivers of efficiency. Cultural policy implications are provided, and the study may serve to approach social impact evaluation for cultural institutions, especially in emerging economies.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"47 1","pages":"Article 101341"},"PeriodicalIF":2.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143510124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The user experience of university library: A text mining analysis of a Q&A platform in China 大学图书馆的用户体验:中国问答平台的文本挖掘分析
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101326
Yan Li , E. Erjiang , Xin Tian
{"title":"The user experience of university library: A text mining analysis of a Q&A platform in China","authors":"Yan Li ,&nbsp;E. Erjiang ,&nbsp;Xin Tian","doi":"10.1016/j.lisr.2024.101326","DOIUrl":"10.1016/j.lisr.2024.101326","url":null,"abstract":"<div><div>To gain a deeper understanding of the user experience in university libraries, an alternative channel for collecting user feedback was explored utilizing a prominent Chinese Question and Answer (Q&amp;A) platform, Zhihu. A dataset consisting of 11 questions and 12,647 valid answers related to the user experience of university libraries on the Zhihu platform was collected. To analyze the collected user comments (answers) quantitatively, various techniques including word frequency analysis, semantic network analysis, Latent Dirichlet Allocation (LDA) topic modeling, and sentiment analysis were used. Findings revealed that factors influencing user experience can be categorized into six main groups: university life and future planning, choice and efficiency of study spaces, library resource management and staff behavior, seat usage behavior, noise issues, and the behavior of other users. Sentiment analysis revealed a mix of emotions in user experience. Positive experiences stemmed from quality learning environments and personal development support, while negative experiences were primarily caused by noise, seat scarcity, management issues, and other users' behavior. These varied emotional responses and suggested targeted improvements were explored. Findings could contribute to a deeper understanding of the user experience in university libraries and offer practical insights for improving library services.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"46 4","pages":"Article 101326"},"PeriodicalIF":2.4,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142703801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A systematic review of library services platforms research and research agenda 图书馆服务平台研究和研究议程系统回顾
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101325
Ze Liu , Bo Shao
{"title":"A systematic review of library services platforms research and research agenda","authors":"Ze Liu ,&nbsp;Bo Shao","doi":"10.1016/j.lisr.2024.101325","DOIUrl":"10.1016/j.lisr.2024.101325","url":null,"abstract":"<div><div>With changes in technology and user behavior, library services platforms (LSPs) have emerged and evolved rapidly, as has research on LSPs. The systematic review involved the analysis of 22 studies drawn from 4726 records, with the objective of providing empirical insights into the functions and roles of LSPs. System types, vendors, research methods, participants, roles, and challenges in LSPs research were identified. The results show that the existing studies mainly involve three system types: Alma, Sierra, and WMS, and their vendors are Ex Libris, OCLC, and Innovative. LSPs involve mainly two main types of roles: management-related roles and services-related roles. Meanwhile, libraries face several challenges in the implementation of the LSPs, caused by a huge amount of data, insufficient training, a lack of human resources, and a limited budget. The findings highlight opportunities for future research, including enriching research methodologies and expanding the types of users and systems investigated.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"46 4","pages":"Article 101325"},"PeriodicalIF":2.4,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142703804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How to bridge the gap? Information asymmetry in Tibetan-Chinese bilingual search behavior
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101329
Shutian Zhang , Dan Wu
{"title":"How to bridge the gap? Information asymmetry in Tibetan-Chinese bilingual search behavior","authors":"Shutian Zhang ,&nbsp;Dan Wu","doi":"10.1016/j.lisr.2024.101329","DOIUrl":"10.1016/j.lisr.2024.101329","url":null,"abstract":"<div><div>Significant information asymmetries exist between majority and minority languages on the web. The information asymmetry makes it difficult for ethnic minorities to access online information in their native languages, exacerbating their information vulnerability. It is necessary to investigate whether the information asymmetry between these two languages affects the language selection and interaction behavior of bilinguals in online searches. A user search experiment (<em>N</em> = 30) was conducted in Tibetan-Chinese bilinguals, combined with retrospective think-aloud interviews. Tibetan-Chinese bilinguals showed a preference for Chinese search, seen as a native language (L1) loss tendency in search. The bilinguals present an information asymmetry stereotype, which influenced their search language selection and negatively affected their search behavior. Four search phases for Tibetan-Chinese bilinguals were identified: direct search, vigilant avoidance, blind attempts, and serendipitous search.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"46 4","pages":"Article 101329"},"PeriodicalIF":2.4,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143163469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ChatGPT for chatting and searching: Repurposing search behavior
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101331
Marcelo Tibau , Sean Wolfgand Matsui Siqueira , Bernardo Pereira Nunes
{"title":"ChatGPT for chatting and searching: Repurposing search behavior","authors":"Marcelo Tibau ,&nbsp;Sean Wolfgand Matsui Siqueira ,&nbsp;Bernardo Pereira Nunes","doi":"10.1016/j.lisr.2024.101331","DOIUrl":"10.1016/j.lisr.2024.101331","url":null,"abstract":"<div><div>Generative AI tools, exemplified by ChatGPT, are transforming the way users interact with information by enabling dialogue-based querying instead of traditional keyword searches. While this conversational approach can simplify user interactions, it also presents challenges in structuring effective searches, refining prompts, and verifying AI-generated content. This study addresses these complexities by repurposing traditional search tactics for use in conversational AI environments, specifically to support the Searching as Learning (SaL) paradigm. Forty-five adapted tactics are introduced to aid users in defining information needs, refining queries, and evaluating ChatGPT's responses for relevance, utility, and reliability. Using the Efficient Search Tactic Identification (ESTI) method and constant comparison analysis, these tactics were mapped into a stratified model with seven categories. The framework provides a structured approach for users to leverage conversational agents more effectively, promoting critical thinking and iterative learning. This research underscores the importance of developing robust search strategies tailored to conversational AI environments, facilitating deeper learning and reflective information engagement. Additionally, it highlights the need for ongoing research into the design and evaluation of future chat-and-search systems.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"46 4","pages":"Article 101331"},"PeriodicalIF":2.4,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143163470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Data literacy in flux: Perspectives of community college librarians on evolving educational demands and library capacities 变化中的数据素养:社区大学图书馆员对不断变化的教育需求和图书馆能力的看法
IF 2.4 3区 管理学
Library & Information Science Research Pub Date : 2024-10-01 DOI: 10.1016/j.lisr.2024.101327
Jeonghyun Kim, Sarah Evans, Lingzi Hong, Erin Rice-Oyler, Lydia Ogbadu-Oladapo
{"title":"Data literacy in flux: Perspectives of community college librarians on evolving educational demands and library capacities","authors":"Jeonghyun Kim,&nbsp;Sarah Evans,&nbsp;Lingzi Hong,&nbsp;Erin Rice-Oyler,&nbsp;Lydia Ogbadu-Oladapo","doi":"10.1016/j.lisr.2024.101327","DOIUrl":"10.1016/j.lisr.2024.101327","url":null,"abstract":"<div><div>The current competitive job market emphasizes the need for broad data literacy skills, expecting students in higher education to be data literate. Community colleges are called upon to support students' data literacy, and community college libraries are expected to incorporate data literacy instruction across the curriculum. Semi-structured interviews were conducted with 21 community college librarians to explore their perspectives regarding data literacy. Community college librarians recognize the significance of data literacy for their students' academic success and professional development. Some have integrated data literacy training into their current roles, while many still seek ways to enhance their readiness to offer support in this area. The study findings highlight the importance of identifying the roles and contributions of community college librarians in empowering and enhancing students' data literacy needs.</div></div>","PeriodicalId":47618,"journal":{"name":"Library & Information Science Research","volume":"46 4","pages":"Article 101327"},"PeriodicalIF":2.4,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142703802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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