Changes of information needs and emotions during COVID-19: A longitudinal view

IF 2.4 3区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Library & Information Science Research Pub Date : 2025-07-01 DOI:10.1016/j.lisr.2025.101367

Jiaying Lizzy Liu , Sierrah Bessler , Yan Zhang , Midori McKay Komi , Annie T. Chen

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引用次数: 0

Abstract

This study examines how information-seeking behaviors evolved during the first year of COVID-19, addressing gaps in understanding longitudinal information and emotional needs during extended health crises. Eight hundred seventy-two U.S. adults were surveyed during Dec 2020-May 2021 using open-ended questions about information sought at pandemic onset versus survey time. Responses were analyzed using thematic analysis and the Social-Ecological Framework. Three key transitions in information needs emerged: from pandemic-specific to everyday life information, from individual to societal concerns, and from immediate to long-term considerations. Different patterns of emotional changes paralleled these informational shifts were identified. Contributing factors of these changes occurred at multiple ecological levels, individual, interpersonal, and societal, highlighting the complex, multilayered nature of influences on information-seeking behavior during crisis. These findings can inform how libraries and health communicators can better structure information services during extended health emergencies. Future research should explore affective influences on health information-seeking behaviors.

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COVID-19期间信息需求和情绪的变化：纵向视角

本研究考察了COVID-19第一年信息寻求行为的演变，解决了在长期健康危机期间理解纵向信息和情感需求方面的差距。在2020年12月至2021年5月期间，对872名美国成年人进行了调查，使用了关于大流行发病时与调查时间的开放式问题。利用专题分析和社会生态框架对回应进行了分析。信息需求出现了三个关键转变：从大流行病特有的信息到日常生活信息，从个人关切到社会关切，以及从眼前考虑到长期考虑。不同的情绪变化模式与这些信息的转变是一致的。这些变化的促成因素发生在多个生态层面，个人、人际和社会，突出了危机期间信息寻求行为影响的复杂性和多层性。这些发现可为图书馆和卫生传播者如何在长期突发卫生事件期间更好地组织信息服务提供信息。未来的研究应探讨情感对健康信息寻求行为的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Library & Information Science Research INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

4.60

自引率

6.90%

发文量

期刊介绍： Library & Information Science Research, a cross-disciplinary and refereed journal, focuses on the research process in library and information science as well as research findings and, where applicable, their practical applications and significance. All papers are subject to a double-blind reviewing process.