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Examining firefighter and police officers’ trust and service quality: What resources matter? 研究消防员和警官的信任与服务质量：哪些资源很重要？
IF 3.3 4区 管理学
Journal of Management & Organization Pub Date : 2024-01-16 DOI: 10.1017/jmo.2023.69
Carol Flinchbaugh, Jennifer Miles, Bahareh Javadizadeh, Yanni Liang, William L. Smith
{"title":"Examining firefighter and police officers’ trust and service quality: What resources matter?","authors":"Carol Flinchbaugh, Jennifer Miles, Bahareh Javadizadeh, Yanni Liang, William L. Smith","doi":"10.1017/jmo.2023.69","DOIUrl":"https://doi.org/10.1017/jmo.2023.69","url":null,"abstract":"<p>We present and test a model examining the role of organizational and psychological resources that enable employees’ high-quality service provision in public safety jobs. Through a two-study design conceptualized in the principle of reciprocity of social exchange theory, we recruited 120 firefighters and 119 police officers and found that service quality was positively associated with their trust in the administration, training, and staffing sufficiency. We also found that police officers’ prosocial motivation, as a psychological resource, amplifies the relationship between trust in administration and service quality. The beneficial role of prosocial motivation in police officers’ service quality appears to counter recent research suggesting that prosocial motivation has a dark side in demanding contexts. Our findings contribute to and highlight essential connections between distinct resources that positively impact the service quality of firefighters and police officers in dangerous and emotionally demanding job roles.</p>","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"1 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139474598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding the interplay between sustainability strategy and the approach to sustainability reporting in SMEs 了解中小企业可持续发展战略与可持续发展报告方法之间的相互作用
IF 3.3 4区 管理学
Journal of Management & Organization Pub Date : 2024-01-11 DOI: 10.1017/jmo.2023.65
Michele Guidi, Sonia Vitali, Marco Giuliani, Maria Serena Chiucchi
{"title":"Understanding the interplay between sustainability strategy and the approach to sustainability reporting in SMEs","authors":"Michele Guidi, Sonia Vitali, Marco Giuliani, Maria Serena Chiucchi","doi":"10.1017/jmo.2023.65","DOIUrl":"https://doi.org/10.1017/jmo.2023.65","url":null,"abstract":"<p>The study aims to understand the interplay between sustainability strategy and the approach to sustainability reporting in small- and medium-sized enterprises (SMEs). To achieve this purpose, a case study is developed, examining four companies that exemplify different sustainability strategy types delineated by Baumgartner: introverted, extroverted, conservative, and visionary. According to the findings of the research, while it is possible to identify sustainability strategies based on the key defining elements of the adopted conceptual map, and to interpret the company’s perception and approach to sustainability reporting considering the sustainability strategy, integrating owner-manager values, stakeholder proximity, and supply chain dynamics the conceptual map becomes a more adaptable and practical tool for SMEs seeking to thrive in an increasingly sustainability-focused business landscape. The incorporation of these insights extends Baumgartner’s work, enhancing the comprehension of sustainability strategies within SMEs and providing implications for regulatory bodies, consultants, and managers.</p>","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"29 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139422223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of shared leadership on taking charge behavior: Dual perspective of cognition–affection 共同领导对负责行为的影响：认知与情感的双重视角
IF 3.3 4区 管理学
Journal of Management & Organization Pub Date : 2024-01-04 DOI: 10.1017/jmo.2023.70
Dixuan Zhang, Xiaohong Wang, Shaopeng Zhang
{"title":"The influence of shared leadership on taking charge behavior: Dual perspective of cognition–affection","authors":"Dixuan Zhang, Xiaohong Wang, Shaopeng Zhang","doi":"10.1017/jmo.2023.70","DOIUrl":"https://doi.org/10.1017/jmo.2023.70","url":null,"abstract":"The purpose of this paper is to explore the influencing mechanism of shared leadership (SL) on taking charge behavior (TCB) based on cognitive–affective system theory. Specifically, the current study intends to build a model of perceived insider status and emotional intelligence that mediate the relationship between SL and TCB from a dual cognitive–affective perspective. Further, given the nature of SL that develops through social interactions, we propose and examine the moderating role of social media use in the relationship between SL and TCB. We used multilevel and multi-sourced data to test the theoretical model and used a social network approach to measure SL in teams. Our findings provide a significant contribution to the literature in that this paper shows perceived insider status and emotional intelligence as a crucial dual mediating mechanism through which SL influences TCB and affords fresh thoughts for IT-related contextual conditions.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"138 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139376129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Investigating digital technologies’ implementation in circular businesses: Evidence from the going circular path 调查数字技术在循环企业中的应用:来自循环路径的证据
IF 3.3 4区 管理学
Journal of Management & Organization Pub Date : 2023-11-29 DOI: 10.1017/jmo.2023.60
Francesco Antonio Perotti, Amandeep Dhir, Alberto Ferraris, Tomas Kliestik
{"title":"Investigating digital technologies’ implementation in circular businesses: Evidence from the going circular path","authors":"Francesco Antonio Perotti, Amandeep Dhir, Alberto Ferraris, Tomas Kliestik","doi":"10.1017/jmo.2023.60","DOIUrl":"https://doi.org/10.1017/jmo.2023.60","url":null,"abstract":"This research aims to unpack how digital technologies can facilitate the flourishing of circular business practices in small- and medium-sized enterprises by structuring a detailed <jats:italic>going circular path</jats:italic> that explains businesses’ evolution toward circularity. In doing so, it outlines how the observed organizations have adopted – or are adopting – circular economy principles thanks to business digitalization. Following an inductive approach based on a multiple case study methodology, we investigated 16 small- and medium-sized enterprises operating in industries that put considerable pressure on the environment (e.g., manufacturing, chemical, construction, fashion, food, and beverage). Our findings confirm how digital technologies, as well as Industry 4.0 structures, play a fundamental role in <jats:italic>shaping, enabling, enhancing</jats:italic>, and <jats:italic>refining</jats:italic> circular products and processes development. Accordingly, we outline a generalizable step-by-step process to pursue circular economy by employing digital technologies. The present study represents a practical handout for guiding companies through their going circular path.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"7 2","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138503260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Today, tomorrow, and then forever: Exploring how workflow experience is sustained from a work–home perspective 今天，明天，然后永远:从工作家庭的角度探索如何维持工作流体验
IF 3.3 4区 管理学
Journal of Management & Organization Pub Date : 2023-11-21 DOI: 10.1017/jmo.2023.61
Xingyu Feng, Ping Han
{"title":"Today, tomorrow, and then forever: Exploring how workflow experience is sustained from a work–home perspective","authors":"Xingyu Feng, Ping Han","doi":"10.1017/jmo.2023.61","DOIUrl":"https://doi.org/10.1017/jmo.2023.61","url":null,"abstract":"This study explores how employees’ flow experience at work emerges, is sustained, and continuously grows over time. Based on the job demand-resource model, we propose the intraday upward spiral of flow: Challenging demands and job resources activate employees’ flow experience, further encouraging them to seek more challenges and resources. Furthermore, drawing on the perseverative cognition theory and spill-crossover model, we propose the inter-day upward spiral of flow: The antecedents (or consequences) of flow can overflow from work to the family domain and result in employees’ positive rumination, thus promoting the next-day flow experience. Our diary study generated 1,208 data points from 142 employees over 10 working days. We found that in the morning, challenging demands and job resources positively affected the participants’ flow, further encouraging them to pursue more challenging demands and job resources in the afternoon and thus enter this state again. Moreover, the afternoon’s challenging demands and job resources promoted the respondents’ problem-solving pondering at night, which further increased their next-morning challenging demands, job resources, and, thus, their flow. Through this study, we expand the emerging literature on positive organizational behavior and provide information for practitioners on how to build and sustain employees’ peak states.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"7 11","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138503257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
CEO overconfidence and firm performance: A meta-analytic review and future research agenda CEO过度自信与企业绩效:元分析回顾与未来研究议程
4区 管理学
Journal of Management & Organization Pub Date : 2023-11-09 DOI: 10.1017/jmo.2023.58
Chao Miao, Joseph E. Coombs, Shanshan Qian, In-Sue Oh
{"title":"CEO overconfidence and firm performance: A meta-analytic review and future research agenda","authors":"Chao Miao, Joseph E. Coombs, Shanshan Qian, In-Sue Oh","doi":"10.1017/jmo.2023.58","DOIUrl":"https://doi.org/10.1017/jmo.2023.58","url":null,"abstract":"Abstract We provide a meta-analytic examination of the CEO overconfidence–firm performance relationship. Our results support a positive relationship between these focal variables. Drawing from trait activation theory and national cultural differences literatures, we find that cross-cultural effects moderate the focal relationship. More specifically, we find that the CEO overconfidence–firm performance relationship is stronger in high assertive, low institutional collectivistic, low in-group collectivistic, high future-oriented, high gender egalitarian, high performance-oriented, low power distance, and low uncertainty avoidance cultures. Consistent with the resource orchestration literature, we also find that entrepreneurial orientation mediates the focal relationship between CEO overconfidence and firm performance. Taken together, our results present a more nuanced picture of the CEO trait–firm performance relationship. In the future, researchers may consider examining additional CEO traits as well as additional contextual factors including internal, as well as environmental, factors.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"202 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135242000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How do management factors influence digital adoption in the case of a large-scale digital transformation project – A process perspective 在大规模数字化转型项目中，管理因素如何影响数字化的采用-流程视角
4区 管理学
Journal of Management & Organization Pub Date : 2023-11-06 DOI: 10.1017/jmo.2023.59
Oliver Kohnke, Thea Nieland, Tammo Straatmann, Karsten Mueller
{"title":"How do management factors influence digital adoption in the case of a large-scale digital transformation project – A process perspective","authors":"Oliver Kohnke, Thea Nieland, Tammo Straatmann, Karsten Mueller","doi":"10.1017/jmo.2023.59","DOIUrl":"https://doi.org/10.1017/jmo.2023.59","url":null,"abstract":"Abstract Although practitioners and scientists agree that user adoption of new technologies is a key success factor in digital transformations, little is known about how specific management factors are related to user behavior. In particular, the temporal nature of digital transformation projects is largely neglected. Therefore, we propose a systematic, theory-based framework for the management of digital adoption (MDA) and derive specific process-oriented hypotheses for content-, process-, and context-related management factors, their relationships to user adoption, and underlying psychological processes (e.g., performance expectancy or social influence). We applied the MDA framework in the context of a large digital transformation project in a logistics company in a two-wave research design. We tested the process-oriented hypotheses based on latent change score analysis among 1,095 users. The results support the assumption that changes in management factors, largely mediated by changes in the psychological processes, lead to changes in user behavior.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135635343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sustainable business models in ‘lighthouse’ small to medium enterprises “灯塔”中小型企业的可持续商业模式
4区 管理学
Journal of Management & Organization Pub Date : 2023-10-19 DOI: 10.1017/jmo.2023.53
Wendy Stubbs, Megan Farrelly, Kyra Fabianke, Sarah Burch, Pavit Ramesh
{"title":"Sustainable business models in ‘lighthouse’ small to medium enterprises","authors":"Wendy Stubbs, Megan Farrelly, Kyra Fabianke, Sarah Burch, Pavit Ramesh","doi":"10.1017/jmo.2023.53","DOIUrl":"https://doi.org/10.1017/jmo.2023.53","url":null,"abstract":"Abstract Addressing major global environmental and social challenges requires transformation of the private sector. Small- to medium-sized enterprises (SMEs) constitute 90% of private organisations globally, resulting in calls for research into the strategic roles SMEs can play in shaping sustainable futures through adopting sustainable business models (SBMs). The purpose of our study is to understand the factors that allow SMEs to successfully adopt SBMs. We used an exploratory qualitative approach drawing on interviews with SMEs implementing SBMs. Our findings extend contemporary insights by revealing the important role of the external support (‘enabling’) environment, and identifying—potentially transformative—capabilities that can help steer SMEs’ transitions to SBMs. These include persistence, tenacity, flexibility, adaptability, and a willingness to learn and fail. They enable SMEs to successfully operate in times of uncertainty and rapid changes in the external environment, and respond to new requirements through changes to their business models.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135778606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Fostering sustainable development goals through gamification 通过游戏化促进可持续发展目标
4区 管理学
Journal of Management & Organization Pub Date : 2023-10-19 DOI: 10.1017/jmo.2023.54
Lorenzo Ligorio, Andrea Venturelli, Pierfelice Rosato, Raffaele Campo
{"title":"Fostering sustainable development goals through gamification","authors":"Lorenzo Ligorio, Andrea Venturelli, Pierfelice Rosato, Raffaele Campo","doi":"10.1017/jmo.2023.54","DOIUrl":"https://doi.org/10.1017/jmo.2023.54","url":null,"abstract":"Abstract Modern challenges require modern solutions. The recent introduction of gamification in businesses’ organisational processes represents a change of route for managerial and accounting practices. In this context, the challenges addressed by the United Nations Agenda 2030 are still marginal and difficult to achieve for many businesses. Following the experience of an innovative small-medium enterprise named ‘AWorld’, this study aims to explore how gamification can be both a tool of contribution and accountability towards sustainable development goals. Specifically, by tracking the progress and offering rewards, gamification can provide a tangible incentive to motivate sustained engagement and behaviour change. A case study has been developed and insights collected and triangulated through an interview with the corporate president. Findings revealed how incorporating gamification in the small- and medium-sized enterprises context is a valuable way to promote sustainable development goals and foster a sense of communal responsibility towards sustainable behaviours among employees and external individuals.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135730401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact of dynamic managerial capabilities on firm performance: A moderated mediation analysis of German DAX firms 动态管理能力对企业绩效的影响:德国DAX公司的有调节中介分析
4区 管理学
Journal of Management & Organization Pub Date : 2023-10-11 DOI: 10.1017/jmo.2023.57
Tim Heubeck
{"title":"The impact of dynamic managerial capabilities on firm performance: A moderated mediation analysis of German DAX firms","authors":"Tim Heubeck","doi":"10.1017/jmo.2023.57","DOIUrl":"https://doi.org/10.1017/jmo.2023.57","url":null,"abstract":"Abstract In an era of hypercompetition, research and development (R&amp;D) investments are vital for organizations to stay competitive. This microlevel study draws on dynamic managerial capability (DMC) theory to explore the mechanisms contributing to competitive advantages. It posits that DMCs enhance firm performance by increasing R&amp;D spending, and explores the moderating role of slack resources due to their effect on resource availability. Employing hierarchical regression analysis and bootstrapping methods on a longitudinal sample comprising 31 German DAX firms, the findings robustly demonstrate that DMCs facilitate firm performance by fostering R&amp;D expenditures and confirm the moderating effect of specific slack resources. However, only internal but not external slack resources amplify the relationship between DMCs and R&amp;D intensity. Overall, this study emphasizes the critical role of managers’ microlevel capabilities in determining firm performance and sheds light on how different slack resources influence the relationships between DMCs, R&amp;D intensity, and firm performance.","PeriodicalId":47612,"journal":{"name":"Journal of Management & Organization","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136208840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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