{"title":"Mindfulness and emotional exhaustion in call center agents in the Philippines: moderating roles of work and personal characteristics.","authors":"Peerayuth Charoensukmongkol, Jenette Villegas Puyod","doi":"10.1080/00221309.2020.1800582","DOIUrl":"https://doi.org/10.1080/00221309.2020.1800582","url":null,"abstract":"<p><p>This research explored the association between the mindfulness of call center agents in the Philippines and the level of emotional exhaustion they experienced. The study also contributes to the literature by investigating the role of call center agents' work (job demands and supervisory position) and personal characteristics (age and marital status) as moderating factors that might influence the effect of mindfulness on emotional exhaustion. Survey data were collected from 412 call center agents from 5 call center companies in the Philippines. Partial least squares structural equation modeling was used for data analysis. The results supported a negative association between mindfulness and emotional exhaustion. Moreover, the analysis of the moderating effect found that the negative effect of mindfulness on emotional exhaustion was particularly strong for call center agents who: (1) experienced high job demands; (2) held a supervisory position; (3) were single, and (4) were younger.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"72-96"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1800582","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38233775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Anticipated emotional and behavioral responses to ambiguous rejection by a significant other, friend, or acquaintance.","authors":"Tucker L Jones, Mark A Barnett","doi":"10.1080/00221309.2020.1798864","DOIUrl":"https://doi.org/10.1080/00221309.2020.1798864","url":null,"abstract":"<p><p>Although there is an extensive literature on interpersonal rejection, individual studies that have examined adults' emotional and behavioral responses to rejection have tended to limit their scope to a specific category of rejector (e.g., acquaintances). As a result, prior research has failed to systematically investigate whether individuals' emotional and behavioral responses to perceived rejection differ as a function of the role of the potential rejector. In the present study, a total of 481 participants read two scenarios describing hypothetical situations in which rejection by a specific individual (i.e., significant other, friend, or acquaintance) was ambiguous. After each scenario, participants rated the extent to which they would be likely to anticipate (a) experiencing various negative emotions (e.g., upset) and (b) engaging in various behavioral responses (i.e., act friendly, retaliate, complain, avoid) to the potential rejector. Overall, the potential of being rejected by another person with whom one has a close and valued relationship (i.e., a significant other and, to a lesser degree, a friend) was associated with heightened negative emotion and a heightened likelihood of engaging in an active response, either prosocial (i.e., act friendly) or antisocial (i.e., retaliate or complain). In contrast, potential rejection by an acquaintance was associated with relatively little negative emotion and relatively little desire to engage the other (i.e., avoid). In sum, the participants' relationship with specific individuals was found to influence both the intensity of their anticipated negative emotional response to ambiguous rejection and the pattern of their anticipated behavioral response to the potential rejectors.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"57-71"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1798864","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38204703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Neurophysiological foundations of loss and failure sadness differently modulate emotional conceptual processing.","authors":"Mariko Shirai, Takahiro Soshi","doi":"10.1080/00221309.2020.1789053","DOIUrl":"https://doi.org/10.1080/00221309.2020.1789053","url":null,"abstract":"<p><p>Sadness is divided into two subtypes, namely loss and failure sadness, which are encoded by different concepts of one's mind. However, it is unclear how such a conceptual difference is supported by neurophysiological foundations. In the present study, we conducted an electroencephalogram experiment for processing congruency between loss- and failure-sadness contexts and emotional words. Electroencephalogram recordings were performed for 23 participants, using a picture-word priming paradigm without explicit congruency judgment. One of the three types of emotional pictures (loss, failure, or neutral picture as the baseline) preceded emotional target words with high, middle, or low fitting properties for sadness contexts in each trial. No significant word-onset event-related potential effects were observed. Upon word-offset event-related potential effects, middle-phase negative potentials around 400 ms for high-fitting words, increased in the failure prime-target context but not in the loss context, compared to the neutral context. Additionally, the negative potentials increased as the failure-sadness intensity decreased, which indicated contextual conflict between prime pictures and target words. In contrast, the corresponding negative potentials for the loss context increased as the loss-sadness intensity increased, which indicated congruency effects under sadness bias. In later latency, after around 400 ms, the slow negative event-related potential effects appeared similar for both the loss and failure contexts. These results suggest that loss and failure sadness are differently represented in the mind, and are founded on the middle-phase neurophysiological processing.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"29-56"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1789053","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38141545","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Inhibitory control is associated with the activation of output-driven competitors in a spoken word recognition task.","authors":"Libo Zhao, Shanshan Yuan, Ying Guo, Shan Wang, Chuansheng Chen, Shudong Zhang","doi":"10.1080/00221309.2020.1771675","DOIUrl":"https://doi.org/10.1080/00221309.2020.1771675","url":null,"abstract":"<p><p>Although lexical competition has been ubiquitously observed in spoken word recognition, less has been known about whether the lexical competitors interfere with the recognition of the target and how lexical interference is resolved. The present study examined whether lexical competitors overlapping in output with the target would interfere with its recognition, and tested an underestimated hypothesis that the domain-general inhibitory control contributes to the resolution of lexical interference. Specifically, in this study, a Visual World Paradigm was used to access the temporal dynamics of lexical activations when participants were moving the mouse cursor to the written word form of the spoken word they heard. By using Chinese characters, the orthographic similarity between the lexical competitor and target was manipulated independently of their phonological overlap. The results demonstrated that behavioral performance in the similar condition was poorer compared to that in the control condition, and that individuals with better inhibitory control (having smaller Stroop interference effect) exhibited weaker activation of orthographic competitors (mouse trajectories less attracted by the orthographic competitors). The implications of these findings for our understanding of lexical interference and its resolution in spoken word recognition were discussed.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"1-28"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1771675","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"37985220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The boundary conditions by which body-esteem leads to eating disorders risk among adolescents.","authors":"Yongzhan Li, Jingxiang Li","doi":"10.1080/00221309.2021.1915741","DOIUrl":"https://doi.org/10.1080/00221309.2021.1915741","url":null,"abstract":"<p><p>Adolescents are believed to be susceptible to eating disorders (EDs) due to their serious fear of appearance evaluation from society. Related to this, low body-esteem has been found to be common among individuals with EDs. The present study mainly aimed to explore how emotional intelligence (EI), gender, and body size influence the relationship between body-esteem and EDs risk among adolescents. 128 middle school students classified as obese and 128 age-and gender-matched normal weight controls were included. All participants were asked to fill out self-report measures of body-esteem, EI, and EDs risk. The results showed that (1) both gender and body size directly influenced body-esteem and EDs risk; (2) EI acted as a moderator between body-esteem and EDs risk; and (3) both gender and body size interacted with EI and body-esteem to influence EDs risk. These findings contribute to our understanding of boundary conditions by which low body-esteem leads to EDs among adolescents, and help us to correspondingly conduct targeted intervention of adolescents' EDs.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"97-115"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2021.1915741","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38943099","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Validation of a simplified Chinese version of the 3 × 2 Achievement Goal Questionnaire (AGQ-S).","authors":"Mingming Zhou, Timothy Teo, Cathy Ka Weng Hoi","doi":"10.1080/00221309.2020.1803194","DOIUrl":"https://doi.org/10.1080/00221309.2020.1803194","url":null,"abstract":"<p><p>This paper reports on the development of a shortened version of the 3 × 2 achievement goal questionnaire, a psychometrically sound, theoretically driven, self-report measure. The shortened version (AGQ-S) which contains 12 items and six subscales improves on the original version in three ways: It eliminates the redundant frequency scale, simplifies the scoring of the subscales, and reduces overlap across subscales. The reliability and validity of the AGQ-S were examined within 177 undergraduates from mainland China (46.3% females, mean age = 20.53; SD = 1.31); 158 undergraduates from Macau (61.9% females; mean age = 20.64; SD = 1.67), and 348 5th-graders from mainland China (54.0% females; mean age = 11.56; SD = 0.59), respectively. Confirmatory factor analyses showed acceptable fits of the data for the 12-item model in both studies (<i>χ</i><sup>2</sup>/df ranged from 1.24 to 1.70; CFI, IFI, and TLI were all above 0.97). Thus, the scores of the Chinese version of the AGQ-S were found to be valid and reliable. The short form was deemed sufficient for psychological research contexts with extremely limited time constraints.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"149 1","pages":"116-137"},"PeriodicalIF":2.5,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1803194","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38269059","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Statement of Retraction: COVID-19, Suicide, and Femicide: rapid research using Google Search Phrases.","authors":"","doi":"10.1080/00221309.2021.1932122","DOIUrl":"https://doi.org/10.1080/00221309.2021.1932122","url":null,"abstract":"","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"148 4","pages":"471"},"PeriodicalIF":2.5,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2021.1932122","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38917079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Fei Xu, Lin Fan, Zhen Wang, Weijuan Wang, Jing Meng
{"title":"Hemispheric processing of predictive inferences: the effects of textual constraint and metacomprehension monitoring competence.","authors":"Fei Xu, Lin Fan, Zhen Wang, Weijuan Wang, Jing Meng","doi":"10.1080/00221309.2020.1804316","DOIUrl":"https://doi.org/10.1080/00221309.2020.1804316","url":null,"abstract":"<p><p>Previous research into predictive inferences making showed that textual constraint influenced hemispheric processing of the inferences. However, the relationship between metacomprehension monitoring competence (MMC) and hemispheric processing of predictive inferences has rarely been investigated. The present study employed a divided visual field (DVF) paradigm to examine the effects of textual constraint and MMC on hemispheric processing of predictive inferences with Chinese native speakers during Chinese text reading. Results showed that neither response time nor facilitation effects indicated any significant interaction for our MMC groups. MMC was unlikely to play a role in hemispheric processing of predictive inferences. The results were consistent with those of the very rare relevant previous research, in which readers' judgments of learning failed to have significant effects on inference making performance while judgments of inferencing had. Future investigation could focus more on the study of an inference-specific dimension of metacomprehension monitoring that might be more closely related to inference making. Results also indicated that the left hemisphere (LH) showed greater facilitation for strongly constrained predictive inferences than for weakly constrained predictive inferences, and that the right hemisphere (RH) showed greater levels of facilitation for weakly constrained predictive inferences. Taken together, MMC did not seem to have a positive impact on hemispheric predictive inference making. There was a RH facilitation advantage for weakly constrained texts and an LH advantage for strongly constrained texts.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"148 4","pages":"451-470"},"PeriodicalIF":2.5,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1804316","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38267114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The effectiveness of supervisor support in lessening perceived uncertainties and emotional exhaustion of university employees during the COVID-19 crisis: the constraining role of organizational intransigence.","authors":"Peerayuth Charoensukmongkol, Tipnuch Phungsoonthorn","doi":"10.1080/00221309.2020.1795613","DOIUrl":"https://doi.org/10.1080/00221309.2020.1795613","url":null,"abstract":"<p><p>Despite the severity of the COVID-19 crisis, which has affected organizations worldwide, there is a lack of research on the organizational factors that affect the psychological wellbeing of the employees of an organization affected by the crisis. This research uses the case of employees at two international universities in Thailand that have been directly affected by the COVID-19 crisis. Grounded in social support theory and the job-demand resource model of job stress, this research examines the role of supervisor support in explaining the degree of perceived uncertainties and emotional exhaustion that employees experience due to the COVID-19 crisis. Moreover, this research examines whether the effect of supervisor support on the perceived uncertainties of employees can be moderated by organizational intransigence, that is, a prevailing climate of resistance to change at the workplace. The questionnaire survey data were obtained from a sample of 300 employees at two private international universities, and the partial least squares structural equation model was used for data analysis. The results significantly confirm that supervisor support has a negative effect on the perceived uncertainties of employees. Perceived uncertainties also significantly mediate the negative effect of supervisor support on the employees' emotional exhaustion. More importantly, the moderating effect analysis shows that the negative effect of supervisor support on the perceived uncertainties of employees presents only for employees who work in a workplace climate where there is low intransigence; in a workplace climate where there is high intransigence, supervisor support does not lower the perceived uncertainties of employees.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"148 4","pages":"431-450"},"PeriodicalIF":2.5,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1795613","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"38174705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Psychometric properties of the Turkish version of the Behavioral Emotion Regulation Questionnaire (BERQ).","authors":"Ezgi Tuna","doi":"10.1080/00221309.2020.1752137","DOIUrl":"https://doi.org/10.1080/00221309.2020.1752137","url":null,"abstract":"<p><p>The Behavioral Emotion Regulation Questionnaire (BERQ) is a self-report measure of the behavioral strategies individuals use to regulate emotions in response to stressful or negative events. The purpose of the present study was to report on the psychometric properties of the Turkish version. The sample was recruited through courses at a semi-private university in Turkey and through social-media announcements. A sample of 320 adults (81.9% females, 18.1% males) with a mean age of 22.03 (<i>SD</i> = 2.73) completed the Turkish translation of the BERQ, the Emotion Regulation Questionnaire, the Difficulties in Emotion Regulation Questionnaire and the Brief Symptom Inventory. Exploratory factor analysis indicated that the Turkish version replicated the 5-factor structure of the original version; yet, a confirmatory factor analysis indicated that the original model showed an inadequate fit to the present data. Internal consistency coefficients of the subscales ranged between 0.72 and 0.88, and the test-retest reliability of subscales over a 3-week interval ranged from 0.51 to 0.70. As in the original version, we found that actively approaching and seeking social support were more adaptive strategies, whereas withdrawal and ignoring were less adaptive strategies. Results were mixed for the seeking distraction subscale. Additionally, withdrawal significantly predicted future depressive and anxiety symptoms. Overall, our results provide support for the Turkish version of the BERQ as a reliable and valid measure of behavioral emotion regulation strategies.</p>","PeriodicalId":47581,"journal":{"name":"Journal of General Psychology","volume":"148 4","pages":"414-430"},"PeriodicalIF":2.5,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/00221309.2020.1752137","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"37879003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}