Electronic Commerce Research最新文献_第8页

Enhancing e-grocery order fulfillment: improving product availability, cost, and emissions in last-mile delivery 加强电子杂货订单的履行：改善最后一英里配送中的产品可用性、成本和排放量

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-30 DOI: 10.1007/s10660-023-09799-x

Banu Y. Ekren, Sara Perotti, Laura Foresti, Lorenzo Prataviera

{"title":"Enhancing e-grocery order fulfillment: improving product availability, cost, and emissions in last-mile delivery","authors":"Banu Y. Ekren, Sara Perotti, Laura Foresti, Lorenzo Prataviera","doi":"10.1007/s10660-023-09799-x","DOIUrl":"https://doi.org/10.1007/s10660-023-09799-x","url":null,"abstract":"<p>This paper studies e-grocery order fulfillment policies by leveraging both customer and e-grocery-based data. Through the utilization of historical purchase data, product popularity trends, and delivery patterns, allocation strategies are informed to optimize performance metrics such as fill rate, carbon emissions, and cost per order. The study aims to conduct a sensitivity analysis to identify key drivers influencing these performance metrics. The results highlight that fulfillment policies optimized with the utilization of the mentioned data metrics demonstrate superior performance compared to policies not informed by data. These findings underscore the critical role of integrating data-driven models in e-grocery order fulfillment. Based on the outcomes, a grocery allocation policy, considering both proximity and product availability, emerges as promising for simultaneous improvements in several performance metrics. The study recommends that e-grocery companies leverage customer data to design and optimize delivery-oriented policies and strategies. To ensure adaptability to new trends or changes in delivery patterns, continual evaluation and improvement of e-grocery fulfillment policies are emphasized.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"12 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139648495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Adoption of cashless payment systems in the bottom-of-the-pyramid retail supply chains in India: A technology-organization-environment framework perspective 印度金字塔底层零售供应链采用无现金支付系统：技术-组织-环境框架视角

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-22 DOI: 10.1007/s10660-023-09803-4

Ravi Srinivasan, Krishna Sundar Diatha, Shubham Singh

{"title":"Adoption of cashless payment systems in the bottom-of-the-pyramid retail supply chains in India: A technology-organization-environment framework perspective","authors":"Ravi Srinivasan, Krishna Sundar Diatha, Shubham Singh","doi":"10.1007/s10660-023-09803-4","DOIUrl":"https://doi.org/10.1007/s10660-023-09803-4","url":null,"abstract":"<p>We investigate the adoption of cashless payment systems by small retailers and their upstream suppliers (wholesalers, distributors, and manufacturers) serving the bottom-of-the-pyramid customers in India. We use the Technology-Organization-Environment framework to hypothesize how relative advantage, perceived barriers, firm size, firm scope, and competition influence the adoption of cashless payment systems. We collected data from 392 small retailers and 269 upstream suppliers from urban, semi-urban, and rural India. The results indicate that perceived barriers, firm scope, firm size, and competition influence the adoption of cashless payment systems. Upon further investigation, we found that all five factors influence retailers’ adoption of cashless payment systems, but only firm scope and competition are significantly related to adoption for upstream suppliers. These results highlight that the factors influencing the adoption of cashless payment systems may also depend on supply chain position. We discuss the theoretical and practical implications of these results. We also validate the findings from our quantitative analysis by presenting excerpts from interviews with the merchants.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"68 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139516540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does digital financial inclusion promote common prosperity? The role of regional innovation 数字普惠金融能否促进共同繁荣？区域创新的作用

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-20 DOI: 10.1007/s10660-023-09797-z

Tongtong Zhao, Fangyi Jiao

{"title":"Does digital financial inclusion promote common prosperity? The role of regional innovation","authors":"Tongtong Zhao, Fangyi Jiao","doi":"10.1007/s10660-023-09797-z","DOIUrl":"https://doi.org/10.1007/s10660-023-09797-z","url":null,"abstract":"<p>This paper uses the panel data of 31 provinces in China from 2011 to 2021 to empirically test the relationship between digital inclusive finance (DINDEX), regional innovation, and common prosperity (CPP) by using the fixed effect model as well as the structural equation model. According to the findings of the study, digital inclusive finance has a considerable promoting influence on the attainment of the aim of common prosperity, with the breadth and depth of coverage of digital inclusive finance having a greater promoting effect on common prosperity. Based on the analysis of regional heterogeneity, digital inclusive finance has a favorable influence on boosting the common prosperity level of China's Eastern and Central provinces. Furthermore, digital inclusive finance has a higher driving influence on common prosperity in the Eastern provinces but has no effect in the Western provinces. The level of regional innovation has played a partial mediating role in the process of promoting common prosperity through digital inclusive finance. Therefore, it is necessary to focus on the integration and development of digital inclusive finance and regional innovation, to help the realization of common prosperity.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"1 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139506474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research 数字支付通用模型：元分析结构方程模型（MASEM）研究

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-19 DOI: 10.1007/s10660-023-09795-1

Catarina Neves, Tiago Oliveira, Fernando de Oliveira Santini, Wagner Junior Ladeira

{"title":"A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research","authors":"Catarina Neves, Tiago Oliveira, Fernando de Oliveira Santini, Wagner Junior Ladeira","doi":"10.1007/s10660-023-09795-1","DOIUrl":"https://doi.org/10.1007/s10660-023-09795-1","url":null,"abstract":"<p>Consumers have used digital payments widely in recent years, and the COVID-19 pandemic accelerated this process. Similarly, academic interest in this topic has followed this trend. Various primary research studies have been published, and defragmentation and conflicting findings were found. Meta-analytic studies are essential for organising the relationships tested and pacifying inconsistent results. Thus, we propose meta-analytic structural equation modelling research from 70 independent studies that acceded 286 effect sizes from more than 30 countries. Testing an integrated model with the main antecedents of digital payment intention to use was possible. We also evaluated indirect and moderator effects. We found that consumers’ trust is the most influential construct in consumer attitudes. Furthermore, we detected the partial mediation effect of attitude on the relationships between social norms, trust, perceived ease of use, and perceived usefulness on digital payment intention to use. Finally, we identified significant moderation effects of the human development countries index and gender on the relationships proposed.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"5 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139506477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Customer satisfaction in the pet food subscription-based online services 宠物食品订购在线服务的客户满意度

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-12 DOI: 10.1007/s10660-024-09807-8

Diogo Lima, Ricardo F. Ramos, Pedro Miguel Oliveira

引用次数: 0

Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model 利用混合模型为线上到线下电子商务平台开发综合服务质量模型

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-10 DOI: 10.1007/s10660-023-09773-7

QiGan Shao, James J. H. Liou, SungShun Weng, HongBo Jiang, Ting Shao, ZhenWen Lin

{"title":"Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model","authors":"QiGan Shao, James J. H. Liou, SungShun Weng, HongBo Jiang, Ting Shao, ZhenWen Lin","doi":"10.1007/s10660-023-09773-7","DOIUrl":"https://doi.org/10.1007/s10660-023-09773-7","url":null,"abstract":"<p>One of the impacts of the COVID pandemic has been to force people to find alternates sources for daily supplies, turning to online to offline (O2O) platforms. The service quality of the O2O platform naturally affects the satisfaction which in turn has an impact on customer retention. The aim of this study is to evaluate the service quality of O2O platform to find strategies to improve consumer satisfaction. This study proposed a hybrid RS-DANP-CoCoSo model, which applies the rough set (RS) method to obtain the factors which influence the service quality of O2O platforms. The Analytic Network Process based on the Decision-making Trial and Evaluation Laboratory method (DANP) is applied to obtain the relationships and weights of the factors. The results indicate that empathy, social interaction and recommendation quality are the three most important factors. The practicability of our evaluation model is verified using the combined compromise solution (CoCoSo) method to evaluate the service quality of four O2O platforms in China. The hybrid model proposed in this study is applied to evaluate and diagnose online consumer satisfaction levels, providing personalized solutions for merchants to improve services. Finally, management implications based on the findings are also discussed.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"6 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139421243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does social capital influence farmers’ e-commerce entrepreneurship? China’s regional evidence 社会资本影响农民电商创业吗？中国的区域证据

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-05 DOI: 10.1007/s10660-023-09794-2

{"title":"Does social capital influence farmers’ e-commerce entrepreneurship? China’s regional evidence","authors":"","doi":"10.1007/s10660-023-09794-2","DOIUrl":"https://doi.org/10.1007/s10660-023-09794-2","url":null,"abstract":"<h3>Abstract</h3> <p>Rural e-commerce promotes the rapid development of the rural economy with advanced digital technology. Digital dividend attracts farmers to participate in rural e-commerce entrepreneurial activities. Using the survey data of Taobao villages in China, this study examines the impact of social capital on farmers’ participation in e-commerce entrepreneurship. The results show that social capital has a positive effect on farmers’ e-commerce entrepreneurial behavior. Additionally, different dimensions of social capital have different impacts on farmers’ e-commerce entrepreneurship. The impact of social networks and social norms on farmers’ e-commerce entrepreneurship is greater than that of social trust and social participation. The higher the educational level of farmers, the more pronounced the influence of social networks on their e-commerce entrepreneurial behavior. Moreover, we find that social capital influences farmers’ e-commerce entrepreneurship by enhancing the information capability of farmers. Information capability plays a partial mediating role in the impact of social networks and social norms on farmers’ e-commerce entrepreneurial behavior, and plays a complete mediating role in the impact of social participation. Our study emphasizes farmers’ social capital plays an important role in expanding information channels and promoting farmers’ participation in e-commerce, which provides valuable references for other countries and regions to develop rural e-commerce.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"10 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139102351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to trigger and strengthen the positive impact of the internet on the income of farmers in the region? A case from China 如何激发和加强互联网对本地区农民收入的积极影响？中国案例

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2024-01-03 DOI: 10.1007/s10660-023-09802-5

Lili Li, Linyi Zheng, Zhonggen Zhang, Yixiang Song

引用次数: 0

Optimizing the configuration of personalized service supply chain under resource orchestration mechanism 资源协调机制下个性化服务供应链的优化配置

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2023-12-26 DOI: 10.1007/s10660-023-09792-4

{"title":"Optimizing the configuration of personalized service supply chain under resource orchestration mechanism","authors":"","doi":"10.1007/s10660-023-09792-4","DOIUrl":"https://doi.org/10.1007/s10660-023-09792-4","url":null,"abstract":"<h3>Abstract</h3> <p>Since customers’ demands usually exhibit a greater degree of diversity and personalization, and suppliers’ service capacity fluctuates dynamically, the disruptions of service supply chain (SSC) will occur when focal firm cannot find appropriate suppliers that completely meet customers’ requirements at specific time and place. To address this challenge, a novel SSC resource orchestration mechanism has been proposed based on large-scale researches on Chinese service enterprises. From the theoretical lens of viability supply chain framework and resource orchestration theory, the process of service suppliers reconstructing their capabilities has been scrutinized. On this basis, this study formulates the optimization model for SSC configuration which captures a trade-off between profitability and service quality, and adopts the improved NSGA-II algorithm to solve the bi-objective optimization model. For verification and validation of the proposed mechanism and algorithm, the presented methodology has been applied in a real-business case of a Chinese leading transportation technologies consulting service enterprise. This study demonstrates that a more flexible and profitable SSC can be reached in the changing business environment through the reconstruction of suppliers’ capability and the reconfiguration of the entire supply chain. Besides, all the participants can benefit from the configuration schemes since the interest-sharing strategy has been considered in the optimization model.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"120 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139055625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The influence of atmospheric cues and social presence on consumers' impulse buying behaviors in e-commerce live streaming 电商直播中氛围暗示和社交存在对消费者冲动购买行为的影响

IF 3.9 4区管理学

Electronic Commerce Research Pub Date : 2023-12-23 DOI: 10.1007/s10660-023-09793-3

Wenhua Shi, Fengyi Li, Mingyao Hu

{"title":"The influence of atmospheric cues and social presence on consumers' impulse buying behaviors in e-commerce live streaming","authors":"Wenhua Shi, Fengyi Li, Mingyao Hu","doi":"10.1007/s10660-023-09793-3","DOIUrl":"https://doi.org/10.1007/s10660-023-09793-3","url":null,"abstract":"<p>This paper optimized the e-commerce live streaming atmospheric cues scale and then used the SOR model to study the impact of atmospheric cues on consumers' impulse buying behaviors while considering the mediating role of social presence. Questionnaires were collected from consumers with e-commerce live streaming shopping experience, and Mplus 7.4 was utilized for analyzing the measurement model and structural models. We optimized the existing atmospheric cues scales by adding interactive cues, music design, and other elements to better measure the atmospheric cues in e-commerce live streaming. The findings confirm the reliability and validity of the e-commerce live streaming atmospheric cues scale, comprised of four dimensions: information, navigation, design, and interactive cues. Additionally, information, design, and interactive cues were positively associated with consumers' impulse buying behaviors, while the mediating role of social presence partially explains these relationships. However, the relationship of navigation cues on impulse buying behaviors is not significant. This optimized scale provides a valuable measurement tool for measuring atmospheric cues in future research. Furthermore, the empirical study sheds light on the antecedents of impulse buying behaviors by examining the impact of atmospheric cues and the mediating role of social presence. The results offer practical suggestions for e-commerce live streaming operators to increase consumer purchases: (1) Optimize the design cues by carefully designing colors and layout, appropriately using and coordinating colors and lighting, and playing suitable background music. (2) Provide diversified and personalized information by enhancing the professionalism of the broadcasters and promptly addressing viewer questions from the bullet chat. (3) Actively engage consumers by inviting them to participate in the live streaming sessions, creating an immersive shopping experience.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":"11 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139031901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0