{"title":"Engaging with uncertainty: Information practices in the context of disease surveillance in Burkina Faso","authors":"Stine Loft Rasmussen, Sundeep Sahay","doi":"10.1016/j.infoandorg.2021.100366","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2021.100366","url":null,"abstract":"<div><p>Uncertainty is inherent to outbreaks of infectious diseases; a topic of global concern. Addressing global outbreaks requires – among other things – well-functioning systems to produce information. The aim of the paper is to understand uncertainty in the context of information systems (IS) and to analyze the role of formal and informal information practices in identifying and responding to communicable diseases in the context of developing countries. Our empirical focus is on a dengue outbreak in 2016 in Burkina Faso- Dengue was then unknown in the context and formal “techne” based information systems were inadequate in dealing with it. Drawing on work defining uncertainty as a resource, we extend our practice-based theoretical lens with the concepts of “general and specific metis” to describe practices neither established formally or informally, but which evolve as the disease unfolds. While general metis represents practices based on the broader understanding of the context which the health staff have, specific metis relates to the particular practices they construct to acquire, share, and react on information as the disease unfolds. Our paper contributes primarily in foregrounding the role of uncertainty in information systems research and how this relates to formal, informal and emerging information practices.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 3","pages":"Article 100366"},"PeriodicalIF":6.3,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100366","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91620524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Overcoming resource challenges in peer-production communities through bricolage: The case of HomeNets","authors":"Aljona Zorina","doi":"10.1016/j.infoandorg.2021.100365","DOIUrl":"10.1016/j.infoandorg.2021.100365","url":null,"abstract":"<div><p>Peer-production communities can create great value and foster innovation for their members, even in situations where resources are extremely scarce. How these communities create or acquire necessary resources in such settings is an important theoretical and practical question. In this paper, I investigate how a peer-production community overcame substantial resource challenges, using the analytic lens of bricolage theory, in a longitudinal study of HomeNets, communities of residents that developed residential Internet infrastructures and services for a million users in Minsk, Belarus, without funds, material resources, knowledge, or formal legal status. The findings illustrate that communities develop their missing resources by engaging in multiple coexisting bricolage forms and processes, which help them to successfully incorporate the individual and collective resource building efforts of their participants and address the challenges specific to the continuously evolving community. Based on the findings, I propose a model of community resource development with bricolage, discuss theoretical and practical implications for studies on communities and bricolage, and suggest areas for further research.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 3","pages":"Article 100365"},"PeriodicalIF":6.3,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100365","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125105074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Who needs the help desk? Tackling one's own technological problem via self IT service","authors":"Sam Zaza , Iris Junglas , Deborah J. Armstrong","doi":"10.1016/j.infoandorg.2021.100367","DOIUrl":"10.1016/j.infoandorg.2021.100367","url":null,"abstract":"<div><p>Individuals are becoming more technologically savvy and self-sufficient, often transferring what they have learned in the personal realm of apps and chats into the organizational realm. Self information technology (IT) service, or an employees' attempts to solve their technological problem without first seeking the assistance of the IT department personnel, is a phenomenon that has been witnessed for a while but has not yet achieved sufficient theoretical scrutiny. Grounded in qualitative data collected from IT department personnel, an initial theory of self IT service is presented that denotes self IT service as a distinct concept with its own set of drivers and effects. Our study not only informs and expands existing conceptualizations of IT service, but also provides insights for researchers and organizations on how to harness the self IT service phenomenon for their advantage.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 3","pages":"Article 100367"},"PeriodicalIF":6.3,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100367","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50166339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The research-practice gap as a pragmatic knowledge boundary","authors":"Samuel Makin","doi":"10.1016/j.infoandorg.2020.100334","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2020.100334","url":null,"abstract":"<div><p>Existing discourse on the research-practice gap underplays the role of practitioners and assumes that the existence of the gap is due primarily to deficiencies in theory. This conceptual paper problematizes this assumption and explores in practice why practitioners have not been able to harness and apply insights from organisation theory (OT) and information systems (IS) research . Drawing on the concept of knowledge boundaries, several key arguments are made. Firstly, a pragmatic knowledge boundary divides academics and practitioners. Secondly, the novelty of OT and IS research at this knowledge boundary hinders practitioners' ability to constructively assess it, which results in contradictions and discourages its application in practice. Finally, when academics and practitioners collaborate to promote deeper engagement, and when effective boundary-spanning objects are used, there are signs that the research-practice gap can be overcome. These arguments are illustrated through a case-study of employees in a medium-sized IT consulting company.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 2","pages":"Article 100334"},"PeriodicalIF":6.3,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2020.100334","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91977873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural metaphors and KMS appropriation: Drawing on Astérix to understand non-use in a large French company","authors":"Aurélie Dudézert , Nathalie Mitev , Ewan Oiry","doi":"10.1016/j.infoandorg.2021.100352","DOIUrl":"10.1016/j.infoandorg.2021.100352","url":null,"abstract":"<div><p><span>Management research is increasingly using fiction as an insightful way to analyze complex organizational dynamics. Focusing on user appropriation of Knowledge Management Systems, we describe how we used the popular Astérix, a well-known French cartoon to better understand KMS appropriation. We came to use this approach in an </span>action research project in a large French construction firm initially designed to help Chief Knowledge Officers address KMS non-use. After our first findings showed paradoxical cultural issues, and based on the idea that culture is central to sensemaking and appropriation, we used the notion of the cultural metaphor to help better understand the cultural aspects associated with KMS appropriation. These results contribute knowledge in three different areas. First, we underline the role of cultural metaphors in information systems appropriation. Second, we enrich the literature on the role of fiction in management by illustrating the role of cultural metaphors. Third, we report on how this can be used in an action research project to help better understand KMS appropriation issues, which has the potential of leading to practical managerial action.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 2","pages":"Article 100352"},"PeriodicalIF":6.3,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100352","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50166599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Joyce Yi-Hui Lee , Carol Saunders , Niki Panteli , Tang Wang
{"title":"Managing information sharing: Interorganizational communication in collaborations with competitors","authors":"Joyce Yi-Hui Lee , Carol Saunders , Niki Panteli , Tang Wang","doi":"10.1016/j.infoandorg.2021.100354","DOIUrl":"10.1016/j.infoandorg.2021.100354","url":null,"abstract":"<div><p>A key challenge for managing interorganizational relationships in high-tech sectors is to design information sharing practices for supporting cooperative activities without leaking competitive proprietary information. In this paper, we use a qualitative multi-case study to explore the role of communication in supporting cooperative information sharing while keeping competitive information concerns at bay. We study two contrasting dyads of a Taiwanese buyer and Korean supplier in the digital home entertainment industry --- one which was a successful interorganizational relationship and led to further collaboration and the other which was unsuccessful and thus terminated. Drawing insights from Media Synchronicity Theory (MST), we develop a process model that explores the combination of communication media with communication content and processes for effective (ineffective) communication that promotes trust, information sharing and open communication in successful (unsuccessful) interorganizational relationships.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 2","pages":"Article 100354"},"PeriodicalIF":6.3,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100354","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117095286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Experimenting during the shift to virtual team work: Learnings from how teams adapted their activities during the COVID-19 pandemic","authors":"Ashley Whillans, Leslie Perlow, Aurora Turek","doi":"10.1016/j.infoandorg.2021.100343","DOIUrl":"10.1016/j.infoandorg.2021.100343","url":null,"abstract":"<div><p>Past research has focused on understanding the characteristics of work that are fully virtual or fully collocated. The present study seeks to expand our understanding of team work by studying knowledge workers' experiences as they were suddenly forced to transition to a fully virtual environment. During the height of the US lockdown from April to June 2020, we interviewed 51 knowledge workers employed on teams at the same professional services firm. Drawing from in situ reflections about teams' lived experiences, this paper explores how the <em>shift</em> to virtual work brought on by the COVID-19 pandemic illuminated the fundamental activities that team work requires, facilitated and undermined the performance of team activities, and prompted employees to adapt and reflect on their use of digital technology to perform these activities. Using the shift to virtual work as a unique learning opportunity, our findings demonstrate that team work entails several core activities (task, process, and relationship interactions) that require additional adjustments to successfully enact in the virtual (vs. collocated) environment.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 1","pages":"Article 100343"},"PeriodicalIF":6.3,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100343","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43829952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Unto the breach: What the COVID-19 pandemic exposes about digitalization","authors":"Samer Faraj, Wadih Renno, Anand Bhardwaj","doi":"10.1016/j.infoandorg.2021.100337","DOIUrl":"10.1016/j.infoandorg.2021.100337","url":null,"abstract":"<div><p>Much recent scholarly investigation has been focused on the promise of digitalization and the new ways of working and organizing it makes possible. In this paper, we analyze how the COVID-19 pandemic has acted as a natural breaching experiment that has challenged taken-for-granted expectations about digitalization and revealed four important issues: uneven access to digital infrastructures, the persistence of the analog in digitalization, the brittleness of unchecked digitalization, and panoptical surveillance. The sudden shift to digital work has exposed taken-for-granted assumptions about the universality of digital access. The crisis has also revealed that many highly digitalized processes still rely on analog elements. The pandemic has also exposed that many algorithms used in digitalized inter-organizational processes are brittle due to overreliance on historic patterns. Finally, the pandemic has breached fundamental expectations of privacy when organizational surveillance was extended into private and public spaces. Thus, the pandemic has laid bare fundamental challenges in digitalization and has exposed the limits of rose‑tinted thinking about the relation between technology and organizing.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 1","pages":"Article 100337"},"PeriodicalIF":6.3,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100337","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45950423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Can digital innovations help reduce suffering? A crowd-based digital innovation framework of compassion venturing","authors":"Ann Majchrzak , Dean A. Shepherd","doi":"10.1016/j.infoandorg.2021.100338","DOIUrl":"10.1016/j.infoandorg.2021.100338","url":null,"abstract":"<div><p>The Coronavirus disease (COVID-19) pandemic has been a devastating crisis affecting the physical, social, and financial well-being of people the world over. Unlike business-as-usual, crises create unique context conditions in which to study digital innovation. Crises can create widespread suffering. Crises can also trigger the creation of “compassionate ventures” started by emergent entrepreneurs, who, by being themselves victims of adversity, are driven to start ventures to alleviate people's suffering. In this essay, we appropriate the literature from management and entrepreneurship on compassionate venturing to suggest a framework for helping to clarify distinctions in the ways in which digital innovation may emerge during crises.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 1","pages":"Article 100338"},"PeriodicalIF":6.3,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100338","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48209725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Liminal innovation in practice: Understanding the reconfiguration of digital work in crisis","authors":"Wanda J. Orlikowski , Susan V. Scott","doi":"10.1016/j.infoandorg.2021.100336","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2021.100336","url":null,"abstract":"<div><p>As conditions of crisis disrupt established practices, existing ways of doing things are interrupted and called into question. The suspension of routine sociomaterial enactments produces openings for liminal innovation, a process entailing iterative experimentation and implementation that explores novel or alternative materializations of established work practices. We draw attention to three distinct tensions on the ground that arise in conditions of crisis — pragmatic, tactical, and existential — and show how these may be leveraged to produce liminal innovations in practice. While the process of liminal innovation can be challenging, it can also be generative, creating opportunities for the reconfiguration of digital work in conditions of crisis.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 1","pages":"Article 100336"},"PeriodicalIF":6.3,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100336","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72271590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}