Information and Organization最新文献_第8页

Coordinating knowledge work across technologies: Evidence from critical care practices 跨技术协调知识工作:来自重症监护实践的证据

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-06-01 DOI: 10.1016/j.infoandorg.2022.100411

Maria Festila , Sune Dueholm Müller

{"title":"Coordinating knowledge work across technologies: Evidence from critical care practices","authors":"Maria Festila , Sune Dueholm Müller","doi":"10.1016/j.infoandorg.2022.100411","DOIUrl":"10.1016/j.infoandorg.2022.100411","url":null,"abstract":"<div><p>This paper examines how heterogeneous technologies impact the coordination of knowledge work in complex socio-technical settings. It is based on an in-depth field study of critical care practices characterized by intensive knowledge work and technological heterogeneity. We observe that heterogeneous technologies create workflow gaps within which health professionals adapt technology use to contingencies and local needs, prioritize interventions, and identify problems before they become detrimental to patient care. These adaptations provide opportunities for health professionals to continuously align work across heterogeneous technologies and to accomplish broader professional and ideological goals. Our analysis shows that health professionals use three coordination practices when working across heterogeneous technologies: controlling and enhancing information, reconstructing workflows, and circumventing requirements. We theorize how these practices address coordination needs associated with heterogeneous technologies and discuss implications for knowledge work. We provide a more complete understanding of coordination practices in complex, socio-technical settings which contributes to both knowledge work and coordination literatures.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 2","pages":"Article 100411"},"PeriodicalIF":6.3,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Managing paradoxical tensions in the development of a telemedicine system 管理远程医疗系统发展中矛盾的紧张关系

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-03-01 DOI: 10.1016/j.infoandorg.2022.100393

Neha Agarwal , Christina Soh , Adrian Yeow

{"title":"Managing paradoxical tensions in the development of a telemedicine system","authors":"Neha Agarwal , Christina Soh , Adrian Yeow","doi":"10.1016/j.infoandorg.2022.100393","DOIUrl":"10.1016/j.infoandorg.2022.100393","url":null,"abstract":"<div><p><span><span>The global pandemic has escalated the demand for telemedicine systems across the world, particularly for vulnerable populations such as the elderly in nursing homes. However, challenges in implementation and high failure rates continue to affect the sustainability and capability of telemedicine systems. This study therefore addresses the question of how to sustain and develop telemedicine systems, and offers a conceptual model developed from </span>longitudinal study data and paradox theory. We found that in the inter-organizational context of telemedicine systems, paradoxical tensions arise from conflict between demands and interests of the telemedicine system versus those of its members. We also identified </span><em>when</em><span> the specific tensions of belonging, learning, organizing, and performing are likely to occur. These tensions are addressed through responses, initiated by the hub, that address both system and member level demands and interests through creating collaborative governance, uplifting member capabilities, and targeted resourcing. We further demonstrate the temporal dynamics of how the hub's responses create inter-organizational norms and structures that in turn influence responses to tensions in subsequent phases. We examined variations in members' reactions to the responses, and found that they were influenced by member-specific resource factors, suggesting that while the hub does sustain the development of the telemedicine system through addressing common member demands, there are limits with regard to aspects that are more member-specific. Finally, we show how technology can be both enabler-trigger and enabler-response due to its inherent attributes of malleability and reconfigurability.</span></p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100393"},"PeriodicalIF":6.3,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Legitimating digital technologies in industry exchange fields: The case of digital signatures 数字技术在工业交换领域的合法化:以数字签名为例

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-03-01 DOI: 10.1016/j.infoandorg.2022.100392

Laila Dahabiyeh , Panos Constantinides

{"title":"Legitimating digital technologies in industry exchange fields: The case of digital signatures","authors":"Laila Dahabiyeh , Panos Constantinides","doi":"10.1016/j.infoandorg.2022.100392","DOIUrl":"10.1016/j.infoandorg.2022.100392","url":null,"abstract":"<div><p><span><span><span>Emergent digital technologies need to be legitimated for them to enable new marketplaces to diffuse and scale. The extant literature has emphasized the role of discourse in framing legitimation efforts. Despite recognizing the broader role of technology in the legitimation process, these studies have not examined the specific affordances of digital technologies used by field members and also how this relates to the institutional infrastructure of the field to influence the legitimation process. In our study of an </span>industry exchange field, we drew on </span>archival data between 1997 and 2001 to examine how members of the then emergent e-commerce industry exchange field achieved legitimation of digital signatures in electronic transactions through legislation. Our research contributes to </span>extant research by showing how the legitimation process involves invoking and scaling affordances through sensegiving, translating, and decoupling mechanisms. We also show how affordances are conditioned by the specific institutional infrastructure that supports and enables them, and how issue fields can arise within exchange fields as spaces to (re)negotiate and shape institutional changes. We conclude with implications for further research into the diffusion and scale of digital marketplaces that is of increasing importance in light of recent regulatory debates.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100392"},"PeriodicalIF":6.3,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Helping at NASA: Guidelines for using process consultation to develop impactful research 在NASA的帮助:使用过程咨询来发展有影响力的研究的指南

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-03-01 DOI: 10.1016/j.infoandorg.2022.100388

Loizos Heracleous

{"title":"Helping at NASA: Guidelines for using process consultation to develop impactful research","authors":"Loizos Heracleous","doi":"10.1016/j.infoandorg.2022.100388","DOIUrl":"10.1016/j.infoandorg.2022.100388","url":null,"abstract":"<div><p>Management research has long been criticized for its perceived lack of relevance or impact beyond academia. How can we, as management scholars, create research that is more relevant and impactful? I argue that Edgar Schein's process consultation approach can be part of the answer. Process consultation's ultimate aim is to help client organizations. Key aspects of what is now recognized as engaged scholarship were fundamental to process consultation even before engaged scholarship was part of the management vocabulary. Based on my engagement process with the National Aeronautics and Space Administration since 2013, I argue that trust can fruitfully be seen as an outcome and an enabler of productive long-term helping relationships and of engaged scholarship; that what I call <em>pragmatic bricolage</em> is important in terms of offering help based on the client's needs as they develop at different junctures; and that unexpected dilemmas in such relationships are inevitable, but ways forward can be found by applying key principles of social systems. I conclude by outlining guidelines for impactful research and for disseminating research to wider audiences.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100388"},"PeriodicalIF":6.3,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S147177272200001X/pdfft?md5=abcea71bb6da557ba7a811e64d0debd9&pid=1-s2.0-S147177272200001X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Organizational scandal on social media: Workers whistleblowing on YouTube and Facebook 社交媒体上的组织丑闻:员工在YouTube和Facebook上的举报

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-03-01 DOI: 10.1016/j.infoandorg.2022.100390

Tamar Lazar

{"title":"Organizational scandal on social media: Workers whistleblowing on YouTube and Facebook","authors":"Tamar Lazar","doi":"10.1016/j.infoandorg.2022.100390","DOIUrl":"10.1016/j.infoandorg.2022.100390","url":null,"abstract":"<div><p><span>The paper explores the emergence of organizational scandals on social media, and how the communicative dynamics of such scandals evolve as a social drama. I propose that when whistleblowers utilize information technologies to expose evidence of organizational misconduct, they, and their audiences, engage in </span><em>meta- organizational discourse</em>: The reflexive – immediate and durational – interactions through which organizational stakeholders instigate organizational scandals on social media, negotiate the normative boundaries of whistleblowing, and (de)legitimize the act of disclosing managerial transgressions online. I examine an organizational scandal embedded in the recent wave of workers’ unionization struggles in Israel in which whistleblowers performed the role of investigative journalists by posting a video on YouTube exposing a senior manager trying to dissuade workers from joining the union. Following that, on workers’ unionization Facebook pages, union supporters and opponents vigorously deliberated the intentions and consequences of publicly shaming their manager and damaging the reputation of their company. Analyzing workers’ discourse suggests that participants from both sides experienced the scandal as something that affected all company employees. They acknowledged the high visibility of their social drama and recognized the potential impact of whistleblowing online across organizational spatial and temporal boundaries.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100390"},"PeriodicalIF":6.3,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Figuring out IT markets: How and why industry analysts launch, adjust and abandon categories 计算IT市场:行业分析师如何以及为什么推出、调整和放弃类别

IF 6.3 2区管理学

Information and Organization Pub Date : 2022-03-01 DOI: 10.1016/j.infoandorg.2022.100389

Neil Pollock, Robin Williams, Luciana D'Adderio

{"title":"Figuring out IT markets: How and why industry analysts launch, adjust and abandon categories","authors":"Neil Pollock, Robin Williams, Luciana D'Adderio","doi":"10.1016/j.infoandorg.2022.100389","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2022.100389","url":null,"abstract":"<div><p>Despite being a source of significant change, there has been little focus on how and why industry analysts constantly launch, adjust and abandon market-defining categories. To address this issue, we investigate the Big Three industry analyst firms and find that they promote categories clients find valuable and adjust or abandon those no longer attracting attention. Bringing together insights from information systems research and category scholarship, we show that industry analysts ensure their expertise is seen as relevant to clients through material and visual processes theorised as category-work, figuring-work, and client-mapping, which together create client-induced categories’. This novel theorisation throws light on the processes market intermediaries use to align categories with client concerns and how incorporating categories in graphical figurations can intensify the cycle of category creation and abandonment. It also enhances understanding of the dynamics surrounding transitory terminologies and opens up new research opportunities for studying IT markets.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100389"},"PeriodicalIF":6.3,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1471772722000021/pdfft?md5=770c91d1e291abf579644cb7d4a2fcb2&pid=1-s2.0-S1471772722000021-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"109128870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Crowdworkers, social affirmation and work identity: Rethinking dominant assumptions of crowdwork1 众工、社会肯定与工作认同:对众工主流假设的再思考

IF 6.3 2区管理学

Information and Organization Pub Date : 2021-12-01 DOI: 10.1016/j.infoandorg.2021.100335

Ayomikun Idowu , Amany Elbanna

{"title":"Crowdworkers, social affirmation and work identity: Rethinking dominant assumptions of crowdwork1","authors":"Ayomikun Idowu , Amany Elbanna","doi":"10.1016/j.infoandorg.2021.100335","DOIUrl":"10.1016/j.infoandorg.2021.100335","url":null,"abstract":"<div><p>Crowdwork is becoming increasingly popular as evidenced by its rapid growth. It is a new way of working that is conducted through global digital platforms where money is exchanged for services provided online. As it is digitally grounded, it has been assumed to be context-free, uniform and consisting of a simple exchange of tasks/labour from a global workforce for direct monetary pay. In this study, we examine these dominant, largely Western assumptions from crowdworkers' perspective and turn to a non-Western context to destabilise them. We adopt an inductive research approach using multiple sources of qualitative data including interviews, participant observations, documents review, observation of social media chat rooms and online forums. The study reveals that as they lack organisational, occupational and professional context and referent, crowdworkers rely on social affirmation in the construction of their work identity. They construct a work identity of who they are that cuts across the boundaries between themselves, the digital work they do and their social environment. This constructed work identity then frames how they do crowdwork and their relationships with digital platforms and employers. This study advances theories about crowdwork contesting the dominant assumptions and showing that it is not context free, neither it is a simple exchange of labour. Further, it shows that the construction of a crowdwork identity in context plays a significant role in shaping the way this digitally-grounded work is conducted and managed.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 4","pages":"Article 100335"},"PeriodicalIF":6.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100335","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122098364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

Distributed seeing: Algorithms and the reconfiguration of the workplace, a case of 'automated' trading 分布式观察:算法和工作场所的重新配置，一个“自动化”交易的案例

IF 6.3 2区管理学

Information and Organization Pub Date : 2021-12-01 DOI: 10.1016/j.infoandorg.2021.100376

Thijs Willems , Ella Hafermalz

{"title":"Distributed seeing: Algorithms and the reconfiguration of the workplace, a case of 'automated' trading","authors":"Thijs Willems , Ella Hafermalz","doi":"10.1016/j.infoandorg.2021.100376","DOIUrl":"10.1016/j.infoandorg.2021.100376","url":null,"abstract":"<div><p>Contemporary organizations increasingly rely on digital technologies structuring how work gets done. Algorithms in particular are fundamental for such technologies. Management literature on digital transformation has studied how algorithms either automate or augment work. In doing so, this literature treats algorithms as largely independent from existing work practices. This paper, on the contrary, theorizes and empirically illustrates how algorithms transform the workplace in a spatiotemporal sense by introducing a new epistemic vantage point through which work is understood. We do so by drawing on previous work on reconfiguration and ‘Ways of Seeing’, and through a qualitative case study on sports trading. Our analysis shows that traders and algorithms each perceive and see the market in specific, though incomplete ways. Since this market is partly virtual and constituted via a range of heterogeneous actors, ‘seeing’ the market entails knowing its distributed nature and pulling spatiotemporal distant elements together. Our paper contributes to the literature on the effects of algorithms on work by putting forward the conceptual lens of ‘distributed seeing’. This highlights that digital transformation is more than an instrumental optimization process by automating or augmenting tasks with technology but that it actively reconfigures the work to be done. We show that digital transformation 1) is reciprocal and thus irreversible; 2) patchworked and thus requires mending work; 3) introduces new organizational vulnerabilities.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 4","pages":"Article 100376"},"PeriodicalIF":6.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

The re-regulation of working communities and relationships in the context of flexwork: A spacing identity approach 弹性工作制背景下工作社区和关系的再调节:间隔身份方法

IF 6.3 2区管理学

Information and Organization Pub Date : 2021-12-01 DOI: 10.1016/j.infoandorg.2021.100364

Michel Ajzen, Laurent Taskin

{"title":"The re-regulation of working communities and relationships in the context of flexwork: A spacing identity approach","authors":"Michel Ajzen, Laurent Taskin","doi":"10.1016/j.infoandorg.2021.100364","DOIUrl":"10.1016/j.infoandorg.2021.100364","url":null,"abstract":"<div><p>Existing studies on flexwork stress its individualizing inclination by showing how it gives autonomy to employees, boosts individual productivity, or supports personal well-being at the expense of group cohesiveness, social ties and other characteristics of the “collective” in organizations. Obviously, flexwork both continues and contributes to an individualization process of working activities and relationships. But, how exactly does flexwork re-regulate working relationships and communities? Is the “collective” irremediably damaged and doomed to disappear? Building on a case study conducted in an insurance company having implemented flexwork, we observe invisibilized employees working from diverse premises (e.g., home, office, etc.) initiating alternative ways of staying united and close. This article shows the re-regulation of these working relationships and communities' through a collective identity process involving de/re-spacing identity; i.e., the spatial and material aspects of flexible work in relation to identity.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 4","pages":"Article 100364"},"PeriodicalIF":6.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.infoandorg.2021.100364","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124638122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12

New ways of working (NWW): Workplace transformation in the digital age 新工作方式(NWW):数字化时代的工作场所转型

IF 6.3 2区管理学

Information and Organization Pub Date : 2021-12-01 DOI: 10.1016/j.infoandorg.2021.100378

Jeremy Aroles , Dubravka Cecez-Kecmanovic , Karen Dale , Sytze F. Kingma , Nathalie Mitev

{"title":"New ways of working (NWW): Workplace transformation in the digital age","authors":"Jeremy Aroles , Dubravka Cecez-Kecmanovic , Karen Dale , Sytze F. Kingma , Nathalie Mitev","doi":"10.1016/j.infoandorg.2021.100378","DOIUrl":"10.1016/j.infoandorg.2021.100378","url":null,"abstract":"<div><p>In the introductory paper of this special issue on new ways of working (NWW) the editors first reflect on the meaning of the ‘new’, finding inspiration in Hannes Meyer's essay “The New World” (1926). The ‘new’ is always relative, of course, closely associated with technological innovation, in our case digitalization<span>, and integrates spatiotemporal, technological and socio-cultural dimensions of life and organizing. This SI seeks to offer a reflection on and contribution to deeper understanding of ongoing flexibilization, virtualization and mediation of work practices. The authors go on to contextualize and discuss the contributions of the papers included in this special issue, focussing on significant technological, spatiotemporal, organizational and individual developments associated with new ways of working. Finally, they reflect on the possible relevance of the recent Covid-19 pandemic for the future of work, arguing that this pandemic accelerated NWW in many ways and – given the many paradoxical NWW dynamics and developments – that there could very well be unexpected and adverse consequences, including a turn away from formal ways of working.</span></p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"31 4","pages":"Article 100378"},"PeriodicalIF":6.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131613459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12