Elizabeth Davidson , Lauri Wessel , Jenifer Sunrise Winter , Susan Winter
{"title":"Future directions for scholarship on data governance, digital innovation, and grand challenges","authors":"Elizabeth Davidson , Lauri Wessel , Jenifer Sunrise Winter , Susan Winter","doi":"10.1016/j.infoandorg.2023.100454","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100454","url":null,"abstract":"<div><p>This introduction to the special issue on Data Governance, Digital Innovation, and Grand Challenges highlights the importance of data governance when seeking to address grand challenges through the innovative use of digital technologies. The benefits, risks, and consequences of data, ubiquitous in today's data-rich world, can be harnessed for innovation and societal good. However, there are no guarantees that (only) desirable outcomes will develop. The creation and exploitation of vast data stockpiles raise substantial concerns about privacy, data security, equity, and the potential for harm from data misuse. Meaningful approaches to data governance within and across organizations are critically important to facilitate digital innovation and to balance social, economic and technical benefits and risks for individuals, organizations, and societies. In this introductory paper, we reflect on foundations established to date in information systems (IS) research and highlight possible future directions for scholarship on data governance across multiple levels to enhance digital innovations for transformation and societal good.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 1","pages":"Article 100454"},"PeriodicalIF":6.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49720310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Managing compliance with privacy regulations through translation guardrails: A health information exchange case study","authors":"Chad Anderson , Richard Baskerville , Mala Kaul","doi":"10.1016/j.infoandorg.2023.100455","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100455","url":null,"abstract":"<div><p>Information privacy is increasingly important in our digitally connected world, particularly in healthcare, and privacy regulations are ramping up to promote appropriate privacy practices. As a digital platform that enables healthcare providers to exchange protected health information (PHI), a health information exchange (HIE) is governed by health information privacy regulations. The challenge for HIEs is to operate in a way that will maximize information exchange while maintaining compliance with regulations that may constrain the sharing of PHI. Regulations impose a measure of universality through compliance requirements, while being flexible to allow adaptation to the local context. However, our longitudinal case study into the privacy policies of an HIE, demonstrates that the journey of privacy ideas from their original formulation in regulations, to their ultimate enactment in an organizational setting, is accompanied by translations, such that the final implementation may vary extensively from its original form. Such variability often results in interpretations that differ from what the regulators intended. Consequently, translation guardrails are necessary to protect against problematic translations of regulatory ideas which could lead to compliance issues and loss of platform participation. Our findings offer two contributions. First, we contribute to the compliance literature by explaining how guardrails can balance the use of permission and obligation schemas which are necessary to translate regulations into effective organizational policies for the success of HIEs and other information exchange platforms. Second, we contribute to extending translation theory by explaining how pragmatic reasoning schemas function as the mechanism through which translation of regulations occurs.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 1","pages":"Article 100455"},"PeriodicalIF":6.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49735331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Aligning adoption messages with audiences' priorities: A mixed-methods study of the diffusion of enterprise architecture among the US state governments","authors":"Quang Neo Bui , Kalle Lyytinen","doi":"10.1016/j.infoandorg.2022.100423","DOIUrl":"10.1016/j.infoandorg.2022.100423","url":null,"abstract":"<div><p>Prior studies on the diffusion of complex Information Systems (IS) innovations have leaned on the <em>rhetoric of persuasion</em> perspective to formulate rhetorical strategies that can persuade adopters to engage in adoption behaviors. Yet, most of them ignore the shifting priorities and changing identity of the audience. To address this gap, we extend the perspective by examining how innovators need to evolve the adoption message of an innovation by aligning it with the audience's diverse and shifting priorities (and related identities). We trace rhetorical changes that the National Association of State CIOs (NASCIO) introduced to promote the diffusion of enterprise architecture (EA) between 2000 and 2012 among the 50 US states. We conduct a mixed methods analysis: first we qualitatively discern changes in the content of the rhetoric (message change); then we use a latent semantic analysis to measure the frame resonance between NASCIO's shifting rhetoric and the audience's changing priorities (alignment with audience priorities). Our findings highlight the importance of: 1) <em>frame ambiguity</em> that renders a complex IS innovation appealing to varied audiences over its diffusion trajectory; and 2) <em>listening</em> to the community members' priorities and aligning the adoption message with their dominant beliefs. Our analysis posits the <em>rhetoric of identification</em> as a complementary lens to account for the co-evolution of shared priorities and identity alignments between innovators and their audiences.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 4","pages":"Article 100423"},"PeriodicalIF":6.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130539625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stressing affordances: Towards an appraisal theory of technostress through a case study of hospital nurses' use of electronic medical record systems","authors":"Christopher B. Califf","doi":"10.1016/j.infoandorg.2022.100431","DOIUrl":"10.1016/j.infoandorg.2022.100431","url":null,"abstract":"<div><p>Nurses use electronic medical record (EMR) systems to accomplish a variety of care-related tasks. Nurses, therefore, encounter a range of stressful situations and events related to using EMR systems, a phenomenon known as technostress. Previous research suggests that individuals appraise technostress differently. However, not much is known about the appraisal process of technostress. By integrating the literature on technostress, affordances, and appraisal theory, this paper introduces the appraisal theory of technostress, which is developed empirically through an interpretive case study involving interviews with hospital nurses. The appraisal theory of technostress explains how individuals process and appraise information about how to potentially act on technology-related stressful events through a system's features. Information about the event, and information about the action potential afforded by the system's features, is evaluated through an appraisal process that includes three appraisal checks: goal relevance, goal conduciveness, and value compatibility. The appraisal checks verify whether the action possibilities of the system's features align or misalign with an individual's goals and values related to action, and shape how the event and the system's features are appraised as challenge or hindrance techno-stressors. Overall, the study offers a novel theoretical perspective and methodological approach to conceptualizing and investigating technostress. More detailed contributions to research and practice are also discussed.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 4","pages":"Article 100431"},"PeriodicalIF":6.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From coexistence to co-creation: Blurring boundaries in the age of AI","authors":"Lauren Waardenburg , Marleen Huysman","doi":"10.1016/j.infoandorg.2022.100432","DOIUrl":"10.1016/j.infoandorg.2022.100432","url":null,"abstract":"<div><p><span>While the self-learning nature of AI systems that use </span>machine learning<span><span> calls for sustained co-creation between developers and users during development, implementation and use, information systems and management scholars still largely build on a long-established tradition of separating technology development from use. Instead, the self-learning nature of AI calls for letting go of this tradition to separate between development and use, which is starting to happen in practice but has not yet found appropriate theoretical and methodological tools among researchers. In this paper we show some real-life attempts to develop sustained collaboration among developers and users, based on empirical cases of five organizations. In particular, we propose how blurring boundaries makes data production, </span>explainable AI and AI deployment fields of practice where development and use intertwine. We suggest embracing the blurred boundaries of AI implementation in our theorizing, understanding the different parts of AI as fields of practice where development and use come together in the co-creation of AI and work.</span></p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 4","pages":"Article 100432"},"PeriodicalIF":6.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115075380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maria Carmela Annosi , Elisa Mattarelli , Evelyn Micelotta , Antonella Martini
{"title":"Logics' shift and depletion of innovation: A multi-level study of agile use in a multinational telco company","authors":"Maria Carmela Annosi , Elisa Mattarelli , Evelyn Micelotta , Antonella Martini","doi":"10.1016/j.infoandorg.2022.100421","DOIUrl":"10.1016/j.infoandorg.2022.100421","url":null,"abstract":"<div><p>The use of Agile practices is typically associated to a wide array of benefits for organizations. This paper extends growing research on the ‘dark’ side of Agile by investigating the depletion of innovation in a large telco company following the large-scale implementation of Agile in R&D units. Our qualitative study reveals a shift in the organizational logics underpinning new product development, from a “navigating through unchartered waters” to a “putting out fires” logic. We tracked the change in key components of logics (goals of teams, source of legitimacy of team members and support and control systems) and explained the multi-level mechanisms through which the shift occurred, i.e., changes in processes of workflow management, work allocation, and performance management. We found that the new organizational logic negatively impacted individual attitudes towards the generation of new ideas by promoting the internalization of short-termism, a perceived drain in competences and confidence, and the lack of accountability for innovation. By focusing on changes in organizational logics, our insights expand current knowledge about the relationship between Agile implementation and individual attitudes. We also explain why unexpected effects of Agile implementation may go undetected in organizations, because they derive from multi-level, diffused, changes in the organization.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 3","pages":"Article 100421"},"PeriodicalIF":6.3,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1471772722000343/pdfft?md5=3bd9a3d99f1a67296a48bc774bf1d1ef&pid=1-s2.0-S1471772722000343-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131822153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sathyanarayanan Venkatraman , Rangaraja P. Sundarraj , Ravi Seethamraju
{"title":"Exploring health-analytics adoption in indian private healthcare organizations: An institutional-theoretic perspective","authors":"Sathyanarayanan Venkatraman , Rangaraja P. Sundarraj , Ravi Seethamraju","doi":"10.1016/j.infoandorg.2022.100430","DOIUrl":"10.1016/j.infoandorg.2022.100430","url":null,"abstract":"<div><p>In India, private hospitals are at the cusp of adopting health-analytics (HA) technology to manage their organizational performance through data-driven decision-making. Past studies have analyzed the applications and benefits of HA. Our study builds on this descriptive base to investigate the patterns of HA adoption and the institutional factors which impact adoption. We conducted a cross-sectional field study that involved ten Indian private healthcare organizations and four health-ecosystem partners and analyzed the case study data using an institutional theory lens. Our cases reveal that the breadth and depth of HA adoption varies and falls into three distinct patterns: far-sighted, conservative, and niche. We assess how these patterns are influenced by the two key dimensions of institutional environments (material-resource environment and institutional environment). We highlight distinctive factors (management support for building organizational trust on data-driven decisions and IT-Medical practitioner collaboration) that exert important contextual influences on HA adoption. Our study identifies areas of commonalty for HA adoption across national healthcare settings as well as contextual aspects representative of the burgeoning Indian healthcare field.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 3","pages":"Article 100430"},"PeriodicalIF":6.3,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127699696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bastian Kindermann , Torsten Oliver Salge , Daniel Wentzel , Tessa Christina Flatten , David Antons
{"title":"Dynamic capabilities for orchestrating digital innovation ecosystems: Conceptual integration and research opportunities","authors":"Bastian Kindermann , Torsten Oliver Salge , Daniel Wentzel , Tessa Christina Flatten , David Antons","doi":"10.1016/j.infoandorg.2022.100422","DOIUrl":"10.1016/j.infoandorg.2022.100422","url":null,"abstract":"<div><p>While most previous research on orchestration of digital innovation ecosystems has examined governance structures, our knowledge of relevant dynamic capabilities remains abstract and lacks conceptual integration. This imbalance limits current knowledge to the extent that digital innovation ecosystem orchestration is mainly considered a structural issue. Based on a synthesis of related literature, we present a novel dynamic capabilities framework that builds on sensing, seizing, and reconfiguring capabilities for digital innovation ecosystem orchestration. We differentiate two major challenges addressed in orchestrating such ecosystems: component challenges and complement challenges. We propose six concrete routines that collectively help address these challenges. These include co-creating architectural knowledge, cultivating boundary objects, renegotiating system integration, screening complementors, co-specializing interfaces, and restructuring complementarities. We illustrate each of these routines with examples from the automotive sector. In addition, we sketch trajectories for future research both at the level of the individual routines and at the level of the overall framework.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 3","pages":"Article 100422"},"PeriodicalIF":6.3,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126003056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge Commoning: Scaffolding and Technoficing to Overcome Challenges of Knowledge Curation","authors":"Israr Qureshi , Babita Bhatt , Rishikesan Parthiban , Ruonan Sun , Dhirendra Mani Shukla , Pradeep Kumar Hota , Zhejing Xu","doi":"10.1016/j.infoandorg.2022.100410","DOIUrl":"10.1016/j.infoandorg.2022.100410","url":null,"abstract":"<div><p><span>Extant approaches to information provisioning to farmers to improve agricultural productivity, and thereby alleviate poverty have relied on top-down external expert-driven knowledge. Such external knowledge involves decontextualised content and the use of technical language, and is resource-intensive. An alternative view emphasises the need to explore indigenous knowledge<span> exists in rural communities, which, in contrast, requires the use of local resources, is easily understandable, and has greater potential for adoption. This paper explores how information and communication technologies, specifically videos, can be leveraged to curate such indigenous knowledge and convert it to </span></span><em>knowledge commons</em>. Adopting a case study approach that involved multiple sources of data collection over a nine-year period, we unearthed a dynamic process model that we labelled as <em>knowledge commoning</em>. It is a process through which latent-action-oriented knowledge from high-yield farmers embedded within its social context is made available as commons. The creation of knowledge commons is an iterative process between knowledge curation and knowledge dissemination, and is guided by the demand and uptake potential within local farming communities. Further, we describe how socio-cultural barriers in knowledge commoning can be overcome through <em>scaffolding</em>, involving the concealment of social transformation objectives within another goal desired by the community. Technological challenges can be overcome through the process of <em>technoficing</em>, which encompasses pursuing social objectives using technology that is appropriate for the purpose. Building on our process model, we offer contributions to theory, practice, and policy.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 2","pages":"Article 100410"},"PeriodicalIF":6.3,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Researching digitalized work arrangements: A Laws of Form perspective","authors":"Sven-V. Rehm , Lakshmi Goel , Iris Junglas","doi":"10.1016/j.infoandorg.2022.100391","DOIUrl":"10.1016/j.infoandorg.2022.100391","url":null,"abstract":"<div><p><span>Advances in digitalization<span> have changed our apprehension of technology from discrete devices and application software as bounded artifacts, to dynamically evolving social-material entanglements in Digitalized Work Arrangements (DWA). This development makes studying DWAs increasingly difficult and challenges us to advance our methods that define how we can study, observe, and conceptualize DWAs. In this essay, we draw on the mathematical-logical formalism of the Laws of Form (LoF) (</span></span><span>Spencer-Brown, 1969</span>) to analyze how six illustrative IS studies conceptualize the social and the material to arrive at distinct perspectives on DWAs. Our analysis reveals three archetypes that capture these studies' conceptualizations and that inform a discussion of how IS research can extend qualitative methods beyond those six works. We offer two contributions. First, we provide novel insights and explanations to key conceptualizations in the study of DWAs. Second, we present the LoF as a pre-ontological and pre-theoretical formalism that enables commensurability of methods and development of novel qualitative empirical methods. Specifically, we demonstrate how the formalism helps articulating the distinctions we draw to refine our object of study and to critically examine and reconstruct other researchers' reasoning.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 2","pages":"Article 100391"},"PeriodicalIF":6.3,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}