The (re-)configuration of digital work in the wake of profound technological innovation: Constellations and hidden work

IF 5.7 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Information and Organization Pub Date : 2021-12-01 DOI:10.1016/j.infoandorg.2021.100377

Stefan Klein , Mary Beth Watson-Manheim

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引用次数: 8

Abstract

This paper explores the technology-induced transformation of work by examining two fields, robotic surgery and teaching from home via Zoom. We begin by examining the perspectives of individual surgeons and lecturers and the relational, organizational, and institutional settings in which they are embedded. Recognizing and emphasizing the idiosyncrasies of these cases, we develop theoretical lenses that allow us to identify the dynamics of the transformation and patterns in reconfiguration work.

To investigate these illustrative cases of digital work and their implications, we employ two conceptual frames, 1) configuration work (Suchman, 2012), specifically emergent configurations of digital-human work, and 2) orders of change (Bartunek & Moch, 1987), emphasizing the role and development of frameworks in making sense of organizational change.

We thus combine multi-faceted accounts of individuals' experiences of “figuring out” how to make digital work feasible with reflections on how the transformation of work affects the identities of individuals, organizations, and institutions. We propose that this transformation affects the ways in which we think about ourselves, our colleagues and employers, and the institutions that shape our work.

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深度技术创新后的数字工作(重新)配置:星座和隐藏工作

本文通过对机器人手术和Zoom在家教学两个领域的考察，探讨了技术引发的工作转型。我们首先检查个体外科医生和讲师的观点，以及他们所处的关系、组织和机构设置。认识到并强调这些案例的特殊性，我们开发了理论镜头，使我们能够识别转型的动态和重构工作中的模式。为了研究这些数字工作的说明性案例及其含义，我们采用了两个概念框架，1)配置工作(Suchman, 2012)，特别是数字人类工作的紧急配置，以及2)变化顺序(Bartunek &Moch, 1987)，强调框架在理解组织变革中的作用和发展。因此，我们将个人“弄清楚”如何使数字化工作可行的经验的多方面描述与对工作转型如何影响个人、组织和机构身份的思考结合起来。我们认为，这种转变会影响我们看待自己、同事和雇主以及塑造我们工作的机构的方式。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information and Organization Multiple-

CiteScore

11.20

自引率

1.60%

发文量

期刊介绍： Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.