Social Marketing Quarterly最新文献

{"title":"Using Community Feedback to Identify Conservation Actions for a Zoo","authors":"Shelley J. Rank, Su‐Jen Roberts, Michael T. Allen, Paige Grecco, Tom Hurtubise, Edna Roquez, Laura Velázquez","doi":"10.1177/15245004251381823","DOIUrl":"https://doi.org/10.1177/15245004251381823","url":null,"abstract":"Background Modern zoos seek to support their audiences in taking conservation action. To increase participation and maximize environmental impact, zoos should consider their community members’ perspectives from the outset -- i.e., in the selection of the action -- including understanding perceived barriers, benefits, current participation, and ease of taking the action. Focus of the Article This article focuses on a zoo’s process to integrate community perspectives when selecting conservation actions for messaging. We collected data from four audiences and applied community-based social marketing (CBSM) and other decision-making models to identify conservation actions in which efforts by the zoo could increase community engagement and behavior change. Research Question How can a zoo incorporate community perspectives into the process of selecting conservation actions for messaging?. Importance to Social Marketing Field Using the CBSM decision-making equation and a novel decision-making equation inspired by research with zoo visitors (the NERO model), the Queens Zoo balanced environmental impacts, community perspectives, and its’ expertise in developing and implementing conservation campaigns. Other institutions, like schools, museums, and universities looking to engage their communities in actions should apply this strategy to maximize the impact of their campaigns, especially when an action does not need to be done at home. Methods We used a two-phase mixed-methods design to answer our research question. Phase 1 included a content analysis, a survey of 42 zoo educators, interviews with 28 Queens Zoo visitors, and focus groups with 24 community members to identify eight conservation actions that were local priorities. We explored these actions more deeply in Phase 2, fielding an online survey to 400 residents of the New York City metro area. We used survey and environmental impact data to assign numeric values to the variables in two decision-making equations: CBSM and the NERO model, which is based on research with zoo visitors. Using the scores, we ranked the eight actions relative to each other and used these results to inform discussions with zoo leadership to strategically identify actions where the zoo’s expertise can support broad and sustainable behavior change. Results Conservation actions prioritized during Phase 1 primarily included protecting the environment in general and protecting wildlife and habitats. Phase 2 survey data and application of the decision-making equations highlighted four actions nested within those themes -- enrolling with a clean energy provider, advocating for green space, reducing plastic use, and creating wildlife habitat -- as having high potential to engage many people and have meaningful environmental impact. Discussions with zoo leadership focused on how these actions align with zoo priorities and expertise and how the zoo could support communities in conservation action. Recommendations for Research or Pra","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"32 1","pages":"33-56"},"PeriodicalIF":0.0,"publicationDate":"2025-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147913112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using Formative Research to Understand Immigrant Settlement in Southern Alberta, Canada.","authors":"Debra Z Basil, Kathleen Boniol, Janelle Marietta","doi":"10.1177/15245004251354831","DOIUrl":"10.1177/15245004251354831","url":null,"abstract":"<p><strong>Background: </strong>Worldwide migration is on the rise due to factors such as political turmoil and natural disasters, as well as personal desires for upward mobility and safety. New immigrants face many challenges throughout their settlement into a new community. As Canada welcomes record numbers of new immigrants, it is important that communities across Canada find ways to support new immigrants. The immigrant settlement experience can be improved by identifying key barriers during the settlement process and implementing social marketing approaches to overcome them.</p><p><strong>Focus of the article: </strong>This article focuses on identifying key barriers to immigrant settlement in Southern Alberta, Canada, using formative research, to provide a foundation for developing social marketing programs with strategic non-profit partners to facilitate immigrant settlement.</p><p><strong>Research question: </strong>What challenges do immigrants face when settling in Southern Alberta, and how can social marketing efforts facilitate immigrant settlement?</p><p><strong>Program design/importance of the social marketing field: </strong>Social marketing can help connect immigrants to resources during their settlement. In this study, we explore how new immigrants access information during their settlement and what barriers they face throughout their settlement experience. We identify ways that organizations can utilize social marketing to better assist newcomers in their settlement, and discuss the importance of taking a participatory research approach.</p><p><strong>Methods: </strong>This research analyzes survey responses from 77 new immigrants in Southern Alberta, Canada. Surveys were conducted in English, Spanish, and Tagalog, primarily online through Qualtrics' survey platform, augmented by eight hard copy responses. Participants were recruited through word of mouth, local non-profit organizations and government offices, and recruiting at community events. Additionally, interviews were conducted with representatives of an umbrella organization from the greater region that supports immigrant settlement and links settlement service providers. Finally, a community-based participatory research group provided additional insights.</p><p><strong>Results: </strong>The leading reason for respondents to move to Southern Alberta was to be with people they know, such as family, spouse, or friends, followed by educational purposes. Broadly, our results suggest that employment, finances, friends and family, and transportation are the primary concerns faced by immigrants. Loneliness can also hinder satisfactory settlement. Survey and interview results suggest that participants had a relatively low level of awareness and usage of nonprofit and civil society organization services during their initial settlement period.</p><p><strong>Recommendations for research or practice: </strong>Well-crafted social marketing programs can aid immigrant settlement. Movin","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"31 3","pages":"237-256"},"PeriodicalIF":1.4,"publicationDate":"2025-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12374784/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144973704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prospect of Social Marketing in Enhancing the Acquisition and Utilization of Insecticide Treated Nets (ITNs) for the Prevention of Malaria in a Rural Area of Imo State, South-Eastern Nigeria","authors":"Uchechukwu M. Chukwuocha, Uchenna Okereke, Ayoola O. Bosede, Joshua C. Ogboeze","doi":"10.1177/15245004241273091","DOIUrl":"https://doi.org/10.1177/15245004241273091","url":null,"abstract":"BackgroundProper utilization of Insecticide Treated Nets (ITNs) has been shown to be very effective in preventing malaria and in reducing the incidence of the disease. Getting people to buy and utilize ITNs has proven very difficult especially in low-income settings of sub-Saharan Africa where the disease is endemic. This research work, therefore assesses the effectiveness of the application of social marketing strategies in encouraging the acquisition and utilization of ITNs.Focus of the ArticleThe marketing mix concept which is usually referred to as the 4Ps of social marketing-price, place, product and promotion-were put to test to identify how the respondents will respond to variation in any of them. The research aims to assess the people’s response to a favorable change in the price of ITNs, product quality, product location and target advertisement.Research QuestionThe research questions that this study aimed to answer is; will the introduction of the traditional marketing mix of social marketing help drive the acquisition and utilization of ITNs by the people in rural communities of Imo State, Nigeria?Program Design/ApproachThe research report contained in this manuscript is targeted at health products (tangible and intangible) marketing researchers in resource-limited settings. These researchers who may not be able to afford the acquisition of large quantity health products like the ITNs to conduct their study can adopt the method employed in this study. Here the “prospect” of using social marketing strategies like the traditional marketing mix, to determine a possible increase in the acquisition and utilization of ITNs by the people.Importance to the Social Marketing FieldThis study describes how researchers in low-and-middle income countries could conduct a social marketing research on tangible products such as the ITN without really selling ITNs. The people’s intent to buy and use ITNs were assessed. More than 10 previous studies from as far back as 1999 were assessed, none of them employed the current methodology.MethodologyThis study was a descriptive cross-sectional study where a multi-stage sampling technique was employed to recruit the study participants.ResultsIt was found that 55.1% had ITNs, good utilization rate of 80.6% was recorded among those who possessed ITNs. Using the social marketing principle to assess respondents’ intent to own and use ITNs, an increase of 27.2%, 38.1%, 31.3%, and 35.9% will be achieved if the cost of acquiring ITNs becomes affordable, when ITNs become accessible, when practical guidance on use was provided, and when quality was improved. The study also revealed that, the vigorous pursue of social marketing techniques can enhance the sales of ITNs and its usage among the people.Recommendation for Research or PracticeThis study has justified the usefulness of social marketing in engendering positive behavioural change where people can be motivated to adopt a health innovation. It is therefore recommen","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"43 1","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142226234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the Effect of Message Strategies on Peruvian Mothers´ Intentions to Increase Fruit Intake Among Children","authors":"Peter Busse","doi":"10.1177/15245004241275978","DOIUrl":"https://doi.org/10.1177/15245004241275978","url":null,"abstract":"BackgroundThe Peruvian population does not meet the recommended guidelines for daily consumption of fruits and vegetables and, thus, social marketing approaches are needed in order to improve this behavior.Focus of the ArticleThe focus of this study was on changing intentions to engage in a recommended health behavior by experimentally testing one component of a social marketing strategy, namely the effect of messages to motivate mothers to increase the fruit consumption of their children.Research QuestionWhat type of messages, either those communicating the advantages of engaging in the recommended behavior or those communicating the norms about the behavior, are better at increasing mothers’ intentions to give 3 daily fruits to their children?Importance to the Social Marketing FieldThis study identifies methodological steps that can guide future social marketing approaches to test the effect of messages in the area of behavior change.MethodsA total of 285 mothers completed an online survey with an experiment built in. Mothers were randomly assigned to one of three conditions: a gain-framed messages condition, a normative messages condition and a no message condition (control condition) and then answered questions about the dependent variables.ResultsResults showed that exposure to messages communicating information about the advantages of engaging in the behavior increased mothers’ attitudes and intentions to give 3 daily fruits to their children; however, messages communicating information about descriptive norms did not increase mothers’ perceived norms or intentions.Recommendations for Research or PracticeSocial marketing approaches that address low levels of fruit consumption among children can benefit from message strategies that target mothers and that focus on communicating the advantages of giving more fruits to their children.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"66 1","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142206203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The good death: The interplay between group dynamics, end of life decision making, and creative consumption","authors":"Casey Rockwell, Lenita Davis, Noelle Butski","doi":"10.1177/15245004241264349","DOIUrl":"https://doi.org/10.1177/15245004241264349","url":null,"abstract":"BackgroundAlthough death is a primary motivator of behavior, it is not widely studied in marketing.Focus of the ArticleThrough case analysis, integration of literature, and in-depth interviews of terminally ill patients, we explore the factors that change the consumption of medical treatment and the social issues that arise between themselves and other key stakeholders.Research QuestionWhat variables impact the decision-making process of terminally ill patients who choose to use an illegal treatment option?Program Design/ApproachWe explore the factors influencing consumption practices at the end of life through case analysis, literature integration, and in-depth interviews of terminally ill patients.Importance to Social Marketing FieldThis research gives social marketers a rare glimpse into the mind of the consumer at a pivotal moment of consumption end-of-life. Our exploration shows that when the conventional medical system fails, medical consumers engage in creative consumption patterns. Understanding these patterns allows social marketers to better understand and engage with terminally or chronically ill consumers.MethodsThis is a qualitative study using in-depth interviews.ResultsThis study found that having an intimate relationship with mortality eliminates or weakens the constraints of cultural institutions and social groups as a part of the decision-making process.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"30 1","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141738340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Flushing out homeowner perceptions to improve voluntary septic to sewer conversion with social marketing","authors":"Lisa S. Krimsky, Laura A. Warner, Shelli D. Rampold","doi":"10.1177/15245004241262030","DOIUrl":"https://doi.org/10.1177/15245004241262030","url":null,"abstract":"BackgroundSeptic systems are recognized as a contributor to water quality degradation. Septic to sewer conversion programs are being implemented to mitigate nutrient pollution but success of voluntary programs is dependent on homeowner participation. The purpose of this study was to identify elements of potential social marketing strategies that could advance the voluntary adoption of septic to sewer conversion programs.Focus of the ArticleThis study used formative survey research to assess residents’ knowledge, attitudes, and perceived benefits of and barriers to septic systems conversion in Florida, USA to inform future interventions promoting this major, costly home infrastructure change that reduces wastewater nutrient contamination.Research QuestionThis study attempts to answer the following questions: (1) Does septic system conversion status (mandatory vs. voluntary) influence homeowners’ knowledge, attitudes, and perceived benefits and barriers to septic to sewer conversion? (2) What social marketing variables are the best predictors of attitude about septic to sewer conversion?Importance to the Social Marketing FieldIn contrast to inexpensive, repeated habits which are the target of many social marketing campaigns, costly one-time behaviors have been minimally explored by social scientists and social marketers. This study demonstrates how social marketing research can be applied to advance the adoption of costly, one-time infrastructure improvements, with septic to sewer conversions serving as the study context. There are substantial opportunities for social marketers to support local government and other organizations in their promotion of major technologies, including, but not limited to septic system conversions.Methods518 adult Florida residents who were also septic system owners completed an online survey instrument that assessed subjective and objective knowledge, attitudes about septic to sewer conversion, and motivators and barriers to conversion.ResultsSeptic system homeowners are largely supportive of septic conversion programs; however, the greatest perceived benefits are personal and not associated with environmental improvements. Despite many septic to sewer conversion projects being initiated for environmental purposes, behavior change efforts should promote the benefits of conversion as perceived by the homeowner. The primary barrier is the upfront cost, and alternative funding structures should be investigated.Recommendations for Research or PracticeThis study indicates that target audience outreach is an essential component of the environmental planning process. Considering the costs and complexity of water quality infrastructure projects, environmental management professionals should consider a robust audience-specific social marketing program as part of the implementation and planning process. The findings presented here suggest opportunities for social marketers to partner with environmental management professionals ta","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"10 1","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Comparison of COVID-19 Behaviour Change Campaign Ads in Tanzania: Results From a Randomised Controlled Survey-Based Experiment","authors":"Robert Aunger, Vishna Shah, Hugh Sharma Waddington, Kaposo Mwambuli","doi":"10.1177/15245004241230310","DOIUrl":"https://doi.org/10.1177/15245004241230310","url":null,"abstract":"BackgroundIn circumstances where vaccine hesitancy is high, like in Tanzania in 2021, measures to control the spread of COVID-19 infection through non-pharmaceutical interventions, specifically mask-wearing, hand-washing and physical distancing, become crucial. This study was undertaken to inform the development of a context-adapted communication campaign to control COVID-19 in Tanzania.Focus of the ArticleThe study examines the effectiveness of three different behaviour change campaign ads created as part of the same control effort, and two of them by the same creative process, with the same creative team, at roughly the same time, in altering behavioural propensities for relevant target behaviours, including the washing of hands, the wearing of masks and social distancing, and key participant attitudes, such as the sense of obligation to others.Research QuestionThe main research question was: what are the effects of behaviour change campaign ads on propensities for engaging in COVID-19 target behaviours? We also examined behavioural attitudes and consumer appreciation of the ads (believability, likeability, relevance and surprise). The purpose of the study was to provide empirical evidence on the effectiveness of different messaging logics, in order to help improve future campaigns.MethodsWe designed a controlled survey experiment where participants were randomly assigned to receive one of the three campaign ads. These were called: the “Setting” campaign, which was designed using a theory-based Behaviour Centred Design (BCD) approach and produced with local partners; the “Password” campaign, which was the result of a substantial investment by a major international consortium; and the “Balance” campaign, a local adaption of “Password”; as well as an educational public service announcement, which served as an active control. An SMS survey was administered online to 2080 participants in Tanzania in 2022 to evaluate the potential effectiveness and consumer appreciation of the campaigns.ResultsThe results showed that the most costly campaign, “Password”, did not perform better than the other campaigns on any test. In particular, “Password” was not more effective than the theory-based “Setting” campaign on any single behavioural indicator or exposure variable. The “Setting” campaign was more effective than other ads on the expected qualities of appreciation (surprise, believability). However, the educational announcement achieved higher average response levels than all of the narrative-based treatments on measures of consumer appreciation, such as likeability, believability and relevance.Recommendations for PracticeThis study supported the proposition that a campaign specifically designed to elicit particular kinds of psychological responses could do so. It showed that a theory-based campaign, produced locally and at low cost, can compete on standard marketing values with high-quality creative processes and production values.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"18 1","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139956072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Alleviating Help-Seeking Stigma Among Depressed College Students Through Shadow Social Marketing: A Meso-Level Intervention to a Wicked Problem","authors":"Paromita Goswami, Jaideep Ghosh","doi":"10.1177/15245004231225457","DOIUrl":"https://doi.org/10.1177/15245004231225457","url":null,"abstract":"The current study addresses the issue of societal stigma attached to mental health issues of college students, which strongly suppress their attempts at help-seeking. ✓We design a meso-level midstream intervention to effect a behavior change of mentally depressed students, who, due to internalized societal stigma attached to mental health issues, strongly evade help-seeking. ✓We use theoretical arguments and formative research to design a shadow social marketing (SSM) meso-intervention to normalize help-seeking behavior of individuals suffering from mental health issues. ✓We perform field-testing of our intervention to ascertain its comparative efficacy against two competing micro-interventions. To address a complex problem that does not have a direct, clear-cut solution at either the micro or the macro level, we investigate, in this study, whether an SSM meso-intervention performs better than micro-interventions in alleviating social stigma attached to mental health issues. Its primary benefit is to establish a connection between the micro and the macro levels. Social marketing scholarship underscores a number of undesirable consequences of micro-level social marketing interventions that directly target individuals who suffer from mental depression, because their attempts at help-seeking are grossly suppressed by societal stigma attached to mental health issues. Our study contributes to the understanding of how the SSM meso-intervention could serve as a better alternative to direct interventions in normalizing help-seeking behaviour of affected individuals. We hope that changes of social norms at the community level can eventually lead to societal macro-level changes with modification and enhancement of institutional norms. We use an SSM approach to design a meso-level, midstream intervention to alleviate societal stigma that deters help-seeking of mentally depressed students in an educational institution. We use survey methods for data collection and Tobit regression for data analysis to empirically test our meso-intervention against two other micro-level interventions. Our hypothesis that stigmatized individuals are more likely to avail of wellbeing-related services offered by a platform based on an SSM, meso-intervention rather than by one that does not adopt such a strategy is empirically supported strongly ([Formula: see text]). A meso-level intervention is an essential prerequisite to bring about macro-level changes to address stigma attached to mental health issues. As a practical matter, changes of social norms at the community level have a strong potential for bringing about societal macro-level changes with modifications and enhancements of institutional norms and eventual micro-level help-seeking behavior.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"114 14","pages":""},"PeriodicalIF":3.0,"publicationDate":"2024-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139390919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Systematic Review of Social Marketing Interventions Promoting Occupational Health and Safety","authors":"Carolyn Lagoe, Derek Newcomer","doi":"10.1177/15245004231210854","DOIUrl":"https://doi.org/10.1177/15245004231210854","url":null,"abstract":"Background Unintentional and preventable workplace injuries are a common occurrence across employment contexts. Campaign and intervention initiatives are often implemented to promote health and safety in the workplace. However, to date, scarce research has reviewed the manner in which social marketing principles have been used to inform these efforts. Focus of Article The current review seeks to address this gap by completing a systematic review of occupational health and safety interventions that utilize social marketing approaches. Research Question This review sought to identify key trends and characteristics across occupational health and safety social marketing efforts such as what topics, theories, and design characteristics are most often used to inform these initiatives. The review also sought to determine how effective social marketing tactics were in promoting behavior change. Method In total, 4,354 article titles and abstracts were reviewed across four databases. Ultimately, 11 articles reviewed met the set inclusion criteria, were reviewed, and subsequently analyzed. Results Results indicated that social marketing interventions typically addressed behaviors related to construction safety, agricultural safety, and safety within healthcare environments. While little continuity existed among information dissemination approaches specified, it was clear that many interventions used some form of traditional media (e.g., print, radio, etc.) as a mainstay of their approach. Further, most were effective in promoting behavior change. Importance to the Social Marketing Field While this review identified vital information relating to the development and implementation of occupational health and safety initiatives, clear gaps exist in how key campaign elements, messaging approaches, and strategies are documented in the literature. Recommendations for Research and Practice Practitioners can and should use information identified from this review to guide the development of social marketing interventions. Further, this work also provides important guidance on best practices for documenting features and outcomes of future social marketing efforts.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"29 8","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136070181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Input, Outcome, and Impact: A Program-Informed Model to Improve the Effectiveness of Corporate Social Marketing","authors":"Alexander Campbell, Sameer Deshpande, Sunil Kumar, Sharyn Rundle-Thiele, Tracey West","doi":"10.1177/15245004231209101","DOIUrl":"https://doi.org/10.1177/15245004231209101","url":null,"abstract":"Background The purpose of this research is to extend Corporate Social Marketing (CSM) literature and provide practitioners with a framework that can be used in different contexts, as the existing literature lacks an understanding of what factors determine the success of a CSM program and understand the interplay between cross-sector partnerships, CSM, and societal outcomes and impact delivery. Companies are taking a greater interest in addressing social issues, utilizing innovative CSR approaches such as CSM to promote behavior change among their audience while matching their core strengths and attributes ( Kotler et al., 2012 ). Focus of the Article The article evaluates how the CSM program Mein Pragati developed lasting behavior change and seeks to develop a conceptual model around its success. Research Question How can the CSM contribute to behavior change programs? Program Design/Approach Importance to the Social Marketing Field The proposed model (Input, Outcome, and Impact Model of Program Development) provides a structured approach to building a CSM program that changes behavior and develops mutual benefit between corporations, government, and nonprofits. Methods Using a case study approach, this paper analyzes a successful financial inclusion program, Mein Pragati of a global analytics company, CRISIL, and its CSR arm. The three studies (in-depth interviews with eight management members, in-depth interviews with 82 Sakhis (peer educators) and their spouses, and 248 survey interviews with beneficiaries reveal the connection between program development, social outcomes, and societal impact. Results Based on the findings of the three studies, the cross-sector Input, Output, and Outcome Model of the Program Development proposes ways to build effective CSR interventions. Individually, the findings from the in-depth interviews provide a thematic overview of CSM’s success, peer educator interviews identify the impact and outcomes of Mein Pragati, and beneficiary interviews demonstrate program success. Recommendations for Research and Practice Future research can empirically test the Input, Outcome, and Impact Model of Program Development, as further exploration of CSM is needed to understand how the concepts of people, planet, and profits can mutually benefit and provide both behavioral and societal change within program development.","PeriodicalId":46085,"journal":{"name":"Social Marketing Quarterly","volume":"83 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136381121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}