Human Service Organizations Management Leadership & Governance最新文献

{"title":"Implementing Equity and Equality at the Frontline in Two Contrasting Welfare-To-Work (WTW) Organizations in California","authors":"Lucia Marina Lanfranconi Stamm, Ayda Basaran","doi":"10.1080/23303131.2022.2133037","DOIUrl":"https://doi.org/10.1080/23303131.2022.2133037","url":null,"abstract":"ABSTRACT This study provides a comparative qualitative case study on two welfare-to-work (WTW) offices with a different understanding of equity and equality. By analyzing organizational documents (n = 27), manager interviews (n = 10), observations of worker-client interactions (n = 13) and worker interviews (n = 13), we find cross-case and within-case variation on frontline worker practices. In the equality-oriented organization, workers acknowledge structural differences, but their practices are more focused on gender- and color-blind equality in treatment. In the equity-oriented organization, we find that more workers implement equity practices. Our findings suggest that organizational context interplays with the practices and beliefs of frontline workers; hence, shaping the fairness of client treatment.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"47 1","pages":"57 - 75"},"PeriodicalIF":1.2,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87211864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Trauma and Powerlessness Among People Experiencing Homelessness: Implications for Administrative Practice","authors":"Mary K. Twis, James C. Petrovich, Courtney Cronley, Anne Nordberg, David Woody","doi":"10.1080/23303131.2022.2159907","DOIUrl":"https://doi.org/10.1080/23303131.2022.2159907","url":null,"abstract":"Abstract People experiencing homelessness are at increased risk of exposure to traumatic events, and face higher rates of suicidal ideation, traumatic brain injury, domestic violence, and sexual assault than the general population. As a result of this trauma prevalence among homeless populations, it is important that human service organizations (HSOs) integrate trauma-informed care (TIC) principles into their service delivery systems. Many HSOs who serve people experiencing homelessness, however, struggle to fully translate TIC principles into administrative practices that are felt as positive at the client level of care. This case study was conducted with focus groups of people experiencing homelessness (n = 13) to investigate the consequences of administrative practice decisions on participants' perceptions of powerlessness and the quality of care they receive from service delivery systems. Study participants repeatedly described their trauma and sense of powerlessness both while experiencing homelessness and while receiving services. Participants' discussion of the service delivery system's staff, policies, processes, and procedures hinged on whether and how they found these service delivery components to make them feel powerless and confused, or not. Study results point towards specific recommendations for how homelessness HSOs ought to implement TIC principles into the homelessness HSO service delivery context, with an emphasis on reducing clients' perceptions of powerlessness within service delivery systems.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"2012 1","pages":"137 - 147"},"PeriodicalIF":1.2,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87841940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Power of Elites: A Survey Experiment of the Impact of Strategic Messaging on Donations to Nonprofits","authors":"C. Fleming, Anne-Lise K. Velez, Christopher R. Prentice","doi":"10.1080/23303131.2022.2158152","DOIUrl":"https://doi.org/10.1080/23303131.2022.2158152","url":null,"abstract":"ABSTRACT Nonprofits engage in various service and advocacy efforts to support their missions, and it is critical to effectively communicate the importance of these activities and their missions to donors. In these communications, it remains unclear the extent to which messaging from nonprofit elites such as coalitions and other nonprofit infrastructure organizations (NIOs) shapes donor support for service and advocacy activities, and which messages exhibit the strongest influence on donors. This survey experiment tests the effects of three strategic messages from a fictional NIO on respondents’ allocation of donation budgets between traditionally service-oriented nonprofits engaging in varying levels of service and advocacy activities. Results show messages promoting advocacy and social change yield substantial donation increases to nonprofits engaging in low and high levels of advocacy work. Messages pushing direct service failed to produce effects on donor intentions; however, findings suggest direct service may enjoy an inherent advantage in donor preference.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"12 1","pages":"99 - 121"},"PeriodicalIF":1.2,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74738512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership and Organizational Challenges, Opportunities, Resilience, and Supports during the COVID-19 Pandemic","authors":"Rosemary Vito, A. Schmidt Hanbidge, L. Brunskill","doi":"10.1080/23303131.2022.2157355","DOIUrl":"https://doi.org/10.1080/23303131.2022.2157355","url":null,"abstract":"ABSTRACT Leaders are coping with multiple challenges during the COVID-19 pandemic and both individual and organizational resilience are critical to successfully manage this turbulent change. This qualitative study employed focus groups and online surveys to explore 25 directors’ and managers’ experience coping with the pandemic, along with organizational supports and resources, in three mental health/addiction agencies in Canada. Thematic data analysis revealed multiple individual and organizational challenges and opportunities, resilience factors, and supports. These results expand empirical research on resilience factors during turbulent change and are relevant for leaders coping with future crises. Practice Points Leaders faced multiple individual challenges, including uncertainty, vulnerability, and fear, heavy workloads and difficult decisions, fatigue and stress; these may serve as a caution for future leaders facing unprecedented changes in human services. Organizational challenges included strained internal/external relationships, social isolation, difficulty balancing client/staff safety and service standards; they illustrate the struggle for leaders to balance competing organizational agendas during trying times. Opportunities included risk-taking and adaptability to rapid changes, innovation and creative solutions, internal/external collaboration with partners, leadership development and succession planning for longer-term sustainability. Leaders’ individual resilience factors included development of enhanced self-confidence, collaboration, communication and problem-solving skills, compassion and empathy, humility, gratitude, hardiness, perseverance, and patience. Organizational resilience and sustainability can be nurtured through emotional connection and support, organizational culture and teamwork, clear communication, shared decision-making, clear values and mission, and work-home life balance.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"53 1","pages":"83 - 98"},"PeriodicalIF":1.2,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73165032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Looking Back and Forward","authors":"B. Mcbeath, Karen Hopkins","doi":"10.1080/23303131.2022.2153515","DOIUrl":"https://doi.org/10.1080/23303131.2022.2153515","url":null,"abstract":"As we reflect upon the contributions in Volume 46 (2022), we express our continued appreciation to you as authors, reviewers, and readers of the journal. The quality of your contributions can be seen in the research articles, guest editorials, and Learning from the Field cases displayed this year. We note in particular the invaluable service provided by our 2021–2022 peer reviewers, whose names are listed below and whose perspectives have been essential in improving the papers in the journal. Our reflections also involve reappraisal in the service of supporting a community of scholars, researchers, and practitioners. One form of reappraisal can be seen in single-topic literature reviews, as exemplified by the article by Graham and colleagues that focuses upon organizational change in human service organizations (Graham et al., 2022). Another form of reappraisal involves multi-topic or cumulative literature reviews, as exemplified by the paper by Kang and colleagues that identifies major scholarly themes across 40 years of this journal (Kang et al., 2022). A third form can be seen in the celebration of life that Austin (2022) share in response to the passing of Editor-in-Chief Emeritus Rino J. Patti. Each form of reappraisal is essential. Single-topic and cumulative literature reviews contribute to the articulation of conceptual and practical frameworks, by identifying where core concepts and topics may be resonant or absent, and by suggesting opportunities and needed directions for future theory, empirical research, and practice. In addition, commentaries on esteemed scholars provide an opportunity to appreciate their many contributions – as scholar-researchers, mentors, colleagues, boundary spanning leaders, and public servants – from different vantage points. These forms of reappraisal have at their core an emphasis upon scholarship to the benefit of a diverse community. Because our journal strives to reflect academic and practice audiences, it is critical to create collaborative spaces for both to be well represented. For example, Kang et al. (2022) note that their literature review aims to stimulate “innovative future research on human service organizations that could further reduce the gaps between management practice and research” (p. 11). Similarly, Graham et al. (2022) argue, “Knowledge on organizational change should be approachable for diverse stakeholders to foster broad and shared understanding and help support consensus building from theorizing through implementation” (p. 50). In addition, Austin (2022) identify Rino Patti’s gentle and constant leadership in advancing the integration of macro practice and research, to the benefit of students, scholars, and practitioners in university and civic spaces. We also look ahead to the issues comprising Volume 47 (2023). Looking forward involves appreciating the articles in our current issue. In “Predicting Retention for a Diverse and Inclusive Child Welfare Workforce,” Zeitlin and colleagues","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"131 ","pages":"1 - 8"},"PeriodicalIF":1.2,"publicationDate":"2022-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72419897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Predicting Retention for a Diverse and Inclusive Child Welfare Workforce","authors":"W. Zeitlin, Catherine K. Lawrence, Salvador Armendariz, Kira Chontow","doi":"10.1080/23303131.2022.2115432","DOIUrl":"https://doi.org/10.1080/23303131.2022.2115432","url":null,"abstract":"ABSTRACT Retaining staff remains a challenge for public and private child welfare organizations, and current research does not explain the underrepresentation of workers of Color in leadership and supervisory positions. This study used data from a multi-site survey of child welfare staff to compare factors associated with intention to remain employed between caseworkers of Color and White caseworkers using path analysis. Factors associated with job satisfaction, the strongest predictor of intention to remain employed for both groups in our path analysis, differed slightly between workers of Color and White workers. Age and job stress were significantly more influential for workers of Color, while work related burnout was more more influential for White workers. For workers of Color, perception of leadership was significantly more influential on workers’ of Color intention to remain employed, compared to White workers, and having an MSW was a significant predictor of intent to remain employed for White workers, but not for workers of Color. Implications for agency practice and policy, including suggested strategies to address retention of workers at the caseworker level, are discussed.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"27 1","pages":"9 - 27"},"PeriodicalIF":1.2,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90167789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Three-Phase Methodology for Conducting Equity-Focused Needs Assessments","authors":"Sharon Zanti, D. Culhane","doi":"10.1080/23303131.2022.2118916","DOIUrl":"https://doi.org/10.1080/23303131.2022.2118916","url":null,"abstract":"ABSTRACT This paper describes methods for conducting equity-focused needs assessments in human service organizations (HSOs). We begin with an overview of needs assessments in social welfare, then describe a three-phase methodology for bringing an equity lens to traditional needs assessment approaches. Central to this methodology is convening stakeholders and addressing issues of power and trust between those leading the needs assessment and those impacted by the process. Key challenges for executing equity-focused needs assessments are discussed, including the need to coordinate across multiple levels of government; enhance collaboration between academics, practitioners, and communities; and improve secure access to high-quality data for analysis.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"67 1","pages":"414 - 434"},"PeriodicalIF":1.2,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73593325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"“At One Point We Had No Funding for Paper”: How Grants and the Covid Crises Have Shaped Service Provision in Child Advocacy Centers","authors":"Kalysta Addison, Z. Rubin","doi":"10.1080/23303131.2022.2119626","DOIUrl":"https://doi.org/10.1080/23303131.2022.2119626","url":null,"abstract":"ABSTRACT The confluence of the two major challenges has combined to create special challenges for rural nonprofits serving victims of crime: the fluctuation of federal funding, and the Covid-19 pandemic. We discuss the challenges faced by Child Advocacy Centers in northwestern South Carolina in the context of these shifting challenges. From qualitative interviews conducted at 14 centers in this primarily rural region, we explain the challenges they face and the potential effects on the communities they serve interpreted through the lens of Resource Dependence Theory, which predicts that organizations reduce uncertainty of funding through increasing their partnership bonds with cooperative entities.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"43 1","pages":"42 - 56"},"PeriodicalIF":1.2,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77096971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Universal Partnership Model: A Whole that is Greater when Integrating its Parts","authors":"Iris Posklinsky","doi":"10.1080/23303131.2022.2114566","DOIUrl":"https://doi.org/10.1080/23303131.2022.2114566","url":null,"abstract":"ABSTRACT In times of shrinking resources and fragmented societies, partnership is a value-driven social structure that should be theorized in order to be considered for implementation, effectively and sustainably. Recognizing the scarce theoretical perspectives on partnership, this article addresses the lack of an integrated universal model. It delineates the theoretical field through extensive literature review, reaffirming the critical gap in knowledge. Original qualitative research utilized an international case-study of a social partnership, and a historic investigation since its inception three decades ago. A Grounded Theory Methodology guided the systemic analysis of the empirical data, culminating in a proposed universal partnership model. The study finds mutuality to be the heart of a partnership and a differentiating criterion from other social structures. Three pillars that are grounded in mutuality sustain a partnership, and include a common ground, connection, and commitment. Further research is needed to test the proposed model on other diverse partnerships.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"17 1","pages":"435 - 451"},"PeriodicalIF":1.2,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90952431","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Working Overtime in Social Work Settings: Associations with Burnout, Person-organization Value Congruence and Turnover Intentions among Chinese Social Workers","authors":"Shan Jiang, Chaoxin Jiang, Yuhang Cheng","doi":"10.1080/23303131.2022.2121347","DOIUrl":"https://doi.org/10.1080/23303131.2022.2121347","url":null,"abstract":"ABSTRACT Working overtime is one of the risk factors for turnover intention; however, little is known about its mediating and moderating mechanisms, especially among social workers. This study adds to the knowledge through investigating the mediating role of burnout and the moderating role of person-organization value congruence. A sample of 5,930 Chinese social workers (Mean age = 30.4 years old, SD = 7.9) is obtained from the China Social Work Longitudinal Study (CSWLS) 2019. Results illustrate that burnout mediates the relationship between working overtime and turnover intention. Additionally, the direct effect of working overtime on turnover intention is moderated by person-organization value congruence, with the effect being weaker for social workers with high person-organization value congruence than for those with low person-organization value congruence. These findings provide new insights for explaining how working overtime influences turnover intention. Implications for policy and practice are also discussed.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":"26 1","pages":"28 - 41"},"PeriodicalIF":1.2,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80116298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}