South African Journal of Business Management最新文献_第2页

Economic and non-economic satisfaction as interlocking constructs in B2B sales relationships 经济满意度和非经济满意度是 B2B 销售关系中相互关联的构件

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-04-11 DOI: 10.4102/sajbm.v55i1.3956

C. Ferro-Soto, C. Padin, M. Roberts-Lombard, Göran Svensson, Nils M. Høgevold

{"title":"Economic and non-economic satisfaction as interlocking constructs in B2B sales relationships","authors":"C. Ferro-Soto, C. Padin, M. Roberts-Lombard, Göran Svensson, Nils M. Høgevold","doi":"10.4102/sajbm.v55i1.3956","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.3956","url":null,"abstract":"Purpose: This study tests a research model that reflects the nomological relationship between satisfaction as a two-dimensional construct and continuity, coordination, and cooperation in business-to-business (B2B) sales relationships.Design/methodology/approach: The study sample comprised small- and medium-sized companies across industries in Spain. In total, 237 satisfactorily completed questionnaires were obtained for data analysis. Structural equation modelling was applied to secure the development of the study’s results.Findings/results: The results revealed that sales managers should reach agreements with their partners to put in place appropriate coordination mechanisms that contribute to improving efficiency and achieving expected long-term goals.Practical implications: The study guides B2B sales managers on how to establish good interpersonal relationships with partners, foster an atmosphere in which favourable impressions are generated between the parties, treat each other with respect and promote open sharing of information that avoids distrust and fear of the appearance of opportunistic behaviour.Originality/value: This study provides an extended foundation of the structural properties with intermediary constructs between economic satisfaction and non-economic satisfaction based on a seller’s perspective. This is significant, seeing that most extant studies have explored the constructs proposed from a buyer’s perspective.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140715624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital transformation: A literature review in the context of international economies and finance 数字化转型：国际经济与金融背景下的文献综述

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-04-10 DOI: 10.4102/sajbm.v55i1.4370

J. .. Marino-Romero, J. A. Folgado-Fernández

{"title":"Digital transformation: A literature review in the context of international economies and finance","authors":"J. .. Marino-Romero, J. A. Folgado-Fernández","doi":"10.4102/sajbm.v55i1.4370","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4370","url":null,"abstract":"Purpose: The digitisation of economies and finance shows the importance of digital transformation (DT) in helping countries, markets and institutions to remain competitive. The changes brought about are not only technological in nature in certain market niches but affect the globality of a country’s institutions with environmental and social implications. For this reason, in recent years, DT has received increasing attention from researchers, and this study will show its evolution of DT and its components in the period 2012–2022.Design/methodology/approach: For this purpose, a literature review with bibliometric analysis is carried out, in order to evaluate DT and its components in emerging and developed economy countries. In the statistical work, the bibliometrix and biblioshiny software packages were used to perform data extraction and quantitative analysis of the research articles, obtained from the Web of Science databases.Findings/results: A total of 164 articles were selected for the research, which served to identify the most relevant publications on the case of DT in developing versus developed countries.Practical implications: Thus, this research is of great interest to academics and practitioners who can explore knowledge on DT in a global context and analyse the main trends and authors contributing to knowledge in this scientific field.Originality/value: The conclusions obtained refer both to the theoretical framework and to the implications for the management of both public administrations and international governmental organisations.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140716420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unleashing Entrepreneurial Orientation: A Dynamic Exploration of Firm Performance through Knowledge, Social Media, and Customer Relationship Management-Based Capabilities in the Face of Environmental Dynamism 释放创业导向：面对环境动态变化，通过基于知识、社交媒体和客户关系管理的能力对企业绩效进行动态探索

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-04-08 DOI: 10.4102/sajbm.v55i1.4346

F. Siddiqui, Yusheng Kong, Rafael Ravina-Ripoll, Abdiaziz S. Aden

{"title":"Unleashing Entrepreneurial Orientation: A Dynamic Exploration of Firm Performance through Knowledge, Social Media, and Customer Relationship Management-Based Capabilities in the Face of Environmental Dynamism","authors":"F. Siddiqui, Yusheng Kong, Rafael Ravina-Ripoll, Abdiaziz S. Aden","doi":"10.4102/sajbm.v55i1.4346","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4346","url":null,"abstract":"Purpose: This article establishes a connection between entrepreneurial orientation (EO) and firm performance, exploring the mediating effects of knowledge-based capabilities (KBC), social media use capabilities (SMUCs) and customer relationship management capabilities (CRMCs), with moderation by environmental dynamism (ED). Utilising the resource-based view (RBV) framework and a mediation moderation model, the research empirically explores these connections.Design/methodology/approach: Data were gathered via a survey from 900 listed firms in Ethiopia and China, spanning manufacturing and service industries. The questionnaire underwent translation into Chinese and Amharic from English. A quantitative approach, utilising convenience sampling for survey distribution, was employed. SPSS 24 software facilitated mediation analysis, revealing no concerns related to discriminant validity.Findings/results: The findings affirm the positive impacts of EO on KBC, SMUC and CRMC in China, while only on SMUC in Ethiopia. In addition, a positive mediation of KBC, SMUC and CRMC between EO and firm performance. Additionally, ED moderated the link between SMUC, CRMC and firm performance.Practical implications: Our study recommends that policymakers and managers should invest in training programmes and information technology, organising workshops to educate staff on the effective use of social media tools. This investment holds substantial potential for dynamically transforming business models, processes and customer trends.Originality/value: This study adds to the current body of knowledge by exploring EO-firm performance correlation, incorporating the mediating effects of KBC, SMUC and CRMC while considering the moderating influence of ED.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140728553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The liability of emergingness and country-of-origin effect on South African wine 新兴国家的责任和原产国对南非葡萄酒的影响

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-04-04 DOI: 10.4102/sajbm.v55i1.4146

Schalk Van Wyk, John M. Luiz

{"title":"The liability of emergingness and country-of-origin effect on South African wine","authors":"Schalk Van Wyk, John M. Luiz","doi":"10.4102/sajbm.v55i1.4146","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4146","url":null,"abstract":"Purpose: The study explores the country-of-origin effect on the product evaluation of wine offerings from South Africa in European markets. We examine whether a liability of emergingness manifests and its characteristics from an African context.Design/methodology/approach: Using a qualitative approach, we examine the country-of-origin effect building on the existing theories and gaining insights from multiple perspectives and participants who are involved in the South African and European wine supply chains.Findings/results: We reveal country-product category interaction and show that the wine category has certain dynamics (complexity, vastness of choice, and limited consumer knowledge) that leads consumers to rely more on extrinsic properties in their product evaluations. We show that a liability of foreignness and emergingness, and particularly Africanness, is at work in terms of the product evaluation of South African wine in European markets.Practical implications: We integrate the country-of-origin effect with the liability of foreignness (specifically emergingness and Africanness) research and demonstrate its manifestation in an African context. We contribute towards emerging market country-of-origin effect research, highlighting the liability of emergingness, and unpack its multidimensionality and connections between product category and country engagement dynamics, and how these are affected by consumer involvement, the retail environment, and engagement with expertise.Originality/value: Understanding how country-of-origin effects manifest with products from emerging markets is of increasing importance given the continued economic shifts towards that part of the world. We examine avenues for South African producers to mitigate country-of-origin effects.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140741811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Challenges faced by CEOs in executing turnaround strategies in state-owned enterprises in South Africa 南非国有企业首席执行官在执行扭亏战略时面临的挑战

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-03-29 DOI: 10.4102/sajbm.v55i1.4220

Morongwa Mpete, Christoph Maier

{"title":"Challenges faced by CEOs in executing turnaround strategies in state-owned enterprises in South Africa","authors":"Morongwa Mpete, Christoph Maier","doi":"10.4102/sajbm.v55i1.4220","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4220","url":null,"abstract":"Purpose: Building on theories of the firm, this research examines the challenges faced by chief executive officers (CEOs) in executing a turnaround strategy in the state-owned enterprises (SOEs) in South Africa.Design/methodology/approach: This is a qualitative study conducted within 10 of the 21 SOEs classified as Schedule 2 (major public institutions) in the Public Finance Management Act (PFMA) that previously embarked on a turnaround. The study comprised 24 semi-structured interviews with CEOs, chief financial officers (CFOs), chief operating officers (COOs), boards, union representatives, regulators, and shareholders as the key players in a turnaround of a SOE. Thematic analysis was used to analyse data.Findings/results: This research suggests that political landscape and power struggles, inappropriate practices of board, politicians and shareholders, inefficient internal operations, leadership instability, legislation and corporate governance hinder the execution of turnaround strategies in the SOEs. This research is consistent with public choice, agency and resource dependence theories.Practical implications: State-owned enterprises need to be free from political interference to be able to turn around. Government, board, shareholders, communities, regulators, service providers and unions need to relook at how they portray the CEOs of SOEs, and rethink how they deal with them.Originality/value: This research contributes to policy, theory, practice, economy and society by expanding the theories of the firm, capturing real-life challenges the CEOs of SOEs face in executing a turnaround strategy and solutions to tackle the challenges. A roadmap to assist SOEs in executing a turnaround strategy successfully is recommended.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140368193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business environment’s impact on female students’ entrepreneurial intentions: Gender analysis 商业环境对女大学生创业意向的影响：性别分析

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-03-13 DOI: 10.4102/sajbm.v55i1.3962

Mohammad M. Islam, Majed Alharthi

引用次数: 0

Dynamic innovation model for ambidextrous SMEs: Insights from a bibliometrics analysis 双面中小企业的动态创新模式：文献计量学分析的启示

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-03-11 DOI: 10.4102/sajbm.v55i1.4282

Darlington T. Chigori, Willie T. Chinyamurindi, E. Rungani

{"title":"Dynamic innovation model for ambidextrous SMEs: Insights from a bibliometrics analysis","authors":"Darlington T. Chigori, Willie T. Chinyamurindi, E. Rungani","doi":"10.4102/sajbm.v55i1.4282","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4282","url":null,"abstract":"Purpose: Ambidextrous SME innovations and technology models have led to success stories in the past. They face new challenges due to increasing uncertainty in the business environment. Purpose: The study reviews ambidexterity literature to determine trends and themes existing in the body of literature on ambidexterity.Design/methodology/approach: The study employed a bibliometric and Vosviewer analysis of 1808 articles published on Scopus database from 1999–2022. The study used several indicators including data overview (scientific production in the area and three field-plot), conceptual structure (co-occurrence network, thematic map, and evolution), keyword analysis, and thematic mapping.Findings/results: The analysis indicated five main themes on which the ambidexterity literature focuses. The results revealed that the key themes in ambidexterity literature are continuous innovation, knowledge management, dynamic capabilities, entrepreneurial and market orientation, enterprise resource management (ERM), and business performance.Practical implications: The review highlighted that SMEs struggle more in dynamic business environments. Business changes in recent years have proved the importance of innovation, ERM, knowledge management, and dynamic capabilities as beneficial factors for achieving enhanced performance.Originality/value: The analysis reveals several links in literature and valuable insights into possible models that can be scaled up and replicated across different industries. Themes in the domain mainly focussed on knowledge management, firm performance, digital transformation, open innovation, dynamic capabilities as well as entrepreneurial and marketing orientation The proposed business model can assist SMEs owners and managers in swiftly adapting to unpredictability in the changing business climate caused by the recent pattern of events.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140253599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding the determinants of the development of the green bond market in South Africa 了解南非绿色债券市场发展的决定因素

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-03-11 DOI: 10.4102/sajbm.v55i1.4065

Harsha Dave, Sabastine Akongwale

引用次数: 0

The U-shaped effect of responsible leadership on employees’ cyberloafing 责任型领导对员工网络休闲的 U 型效应

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-03-06 DOI: 10.4102/sajbm.v55i1.4210

Jinqiang Zhu, Jiaxiu Zhao

{"title":"The U-shaped effect of responsible leadership on employees’ cyberloafing","authors":"Jinqiang Zhu, Jiaxiu Zhao","doi":"10.4102/sajbm.v55i1.4210","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4210","url":null,"abstract":"Purpose: The study explores the U-shaped impact of responsible leadership on cyberloafing and the moderating effect of self-efficacy based on conservation of resources theory.Design/methodology/approach: This is a field study based on quantitative analysis of full-time employees in the enterprises who work on computers for over 1 year. Hierarchical regression was employed to examine hypotheses. Bootstrap and Bayesian analysis to conduct robustness tests.Findings/results: Results from 305 employees showed that responsible leadership had a U-shaped impact on cyberloafing. The self-efficacy moderated the U-shaped relationship between responsible leadership and cyberloafing. For employees with high self-efficacy, responsible leadership is more likely to reduce cyberloafing, but for employees with low self-efficacy, responsible leadership is more likely to increase cyberloafing.Practical implications: Organisations should recognise the role of leaders in mitigating employees’ cyberloafing behaviour through effective supervision, and equip the leaders with a comprehensive understanding of their impact. Besides, for employees with low self-efficacy, leaders should pay attention and help them through effective supervision.Originality/value: Our work illustrated the double-edged sword effect of responsible leadership on employee cyberloafing and identified self-efficacy as a key boundary condition of the conservation of resources theory. This study expands the related research on the influencing factors of cyberloafing behaviour and provides clue for the possible negative effects of responsible leadership. In addition, this study deepens the conservation of resources theory.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140078170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of management accounting in human capital management: Lessons from the services sector 管理会计在人力资本管理中的作用：服务业的经验教训

IF 1.3 4区管理学

South African Journal of Business Management Pub Date : 2024-02-29 DOI: 10.4102/sajbm.v55i1.4223

Cornelis T. Van der Lugt

{"title":"The role of management accounting in human capital management: Lessons from the services sector","authors":"Cornelis T. Van der Lugt","doi":"10.4102/sajbm.v55i1.4223","DOIUrl":"https://doi.org/10.4102/sajbm.v55i1.4223","url":null,"abstract":"Purpose: The article examines the role of management accounting in managing human capital, a key intangible asset for services sectors. Considering new expectations regarding the role of management accountants and human resource professionals, the article explores the ability of the disciplines to collaborate in becoming more strategic.Design/methodology/approach: The article considers literature on the evolution of the two disciplines, including archetype views on the role of management accountants, and presents case study analysis of a German information technology firm and a Dutch bank. Semi-structured interviews were conducted with senior managers from both the companies.Findings/results: From the interviews, it appeared that management accountants play the role of business partner but stop short of acting as comprehensive integrator of human capital information. While both companies have innovated in measuring and valuing human capital, human resources and finance analytics teams tend to work on their own and accountants remain ad hoc advisors.Practical implications: Efforts to refine the business case and value human capital fail to fully mainstream, as collaboration across departments remain loose. Innovations in soft management controls leave an impression of loose coupling between subsystems rather than comprehensively planned and integrated soft management control systems.Originality/value: The study defines complementarity between two disciplines, both seeking to account for and manage intangible assets more effectively. It concludes with lessons for researchers and practitioners on the development action-to-value pathways, improving non-financial metrics and purposefully shaping soft control systems.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2024-02-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140408729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0