企业可持续发展与服务创新吸收能力的调节作用

IF 0.9 4区管理学 Q4 BUSINESS

South African Journal of Business Management Pub Date : 2023-06-27 DOI:10.4102/sajbm.v54i1.2885

Stephen S. Adu-Yeboah, Yuanchun Jiang, Michelle F. Frempong, Md Altab Hossin, Richard Amoako

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引用次数: 0

摘要

摘要目的:探讨企业可持续发展维度对服务创新的影响。进一步探讨了企业吸收能力的调节作用。设计/方法/方法:使用有目的的抽样，从加纳不同工业部门的服务公司的个人收集数据。在2021年3月至2021年6月期间，共向各类服务企业发放了628份问卷。数据收集完成后，回复率达到82%，转化成500多份回答问卷。共使用514份已回答的问卷进行实证分析。结果:研究结果表明，环境可持续性实践、经济可持续性实践和社会可持续性实践对服务创新过程和结果有影响。此外，服务型企业的吸收能力正向调节企业可持续发展实践范围与服务创新之间的关系。实践启示:管理者和企业需要实施他们的内部创新能力，以便在企业可持续发展实践中获得显著和积极的影响。企业可持续发展与服务创新在中小企业中的整合势在必行。原创性/价值:该研究的结果通过提供对环境、社会和经济可持续发展实践的见解，有助于增加企业可持续发展与服务创新之间联系的文献。这就形成了可持续性的方向和程序，以提供增值服务。

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Corporate Sustainability and Service Innovation; Moderating role of absorptive capacity

Purpose: The study’s goal is to examine the effect of corporate sustainability dimensions on service innovation. It further investigates the moderating role of the absorptive capability of the firm.Design/methodology/approach: Using purposive sampling, data are collected from individuals in service firms across diverse industrial sectors in Ghana. A total of 628 questionnaires were dispersed to diverse service enterprises within the period from March 2021 to June 2021. After the data collection, the response rate achieved was 82% translating into over 500 answered questionnaires. A total of 514 answered questionnaires are used for empirical analysis.Findings/results: The outcome of the study indicates environmental sustainability practices, economic sustainability practices and social sustainability practices had an impact on the service innovation process and outcome. In addition, absorptive capabilities of service enterprises are found to positively moderate the link amid the scopes of corporate sustainability practices and service innovation.Practical implications: Managers and firms need to implement their internal innovation capabilities in order to derive significant and positive effects on corporate sustainability practices. The integration of corporate sustainability and service innovation in small and medium enterprises (SMEs) is imperative.Originality/value: The outcome of the research contributes to the increasing body of literature on the liaison between corporate sustainability and service innovation by offering insights into environmental, social and economic sustainability practices. This shapes the sustainability direction and procedures towards the transmittal of value-added services.

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来源期刊

South African Journal of Business Management Multiple-

CiteScore

2.00

自引率

7.70%

发文量

审稿时长

25 weeks

期刊介绍： The South African Journal of Business Management publishes articles that have real significance for management theory and practice. The content of the journal falls into two categories: managerial theory and management practice: -Management theory is devoted to reporting new methodological developments, whether analytical or philosophical. In general, papers should, in addition to developing a new theory, include some discussion of applications, either historical or potential. Both state-of-the-art surveys and papers discussing new developments are appropriate for this category. -Management practice concerns the methodology involved in applying scientific knowledge. It focusses on the problems of developing and converting management theory to practice while considering behavioural and economic realities. Papers should reflect the mutual interest of managers and management scientists in the exercise of the management function. Appropriate papers may include examples of implementations that generalise experience rather than specific incidents and facts, and principles of model development and adaptation that underline successful application of particular aspects of management theory. The relevance of the paper to the professional manager should be highlighted as far as possible.