Asia-Pacific Journal of Business Administration最新文献

筛选
英文 中文
Responsible leadership and workplace safety: do safety culture and safety motivation matter? 负责任的领导与工作场所安全:安全文化和安全动机重要吗?
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-07-09 DOI: 10.1108/apjba-05-2023-0207
Moses Ahomka Yeboah, Mustapha Kalvei, Linda Obeng Ansong, Abraham Ansong
{"title":"Responsible leadership and workplace safety: do safety culture and safety motivation matter?","authors":"Moses Ahomka Yeboah, Mustapha Kalvei, Linda Obeng Ansong, Abraham Ansong","doi":"10.1108/apjba-05-2023-0207","DOIUrl":"https://doi.org/10.1108/apjba-05-2023-0207","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>We sought to examine the effect of responsible leadership on employee safety in the workplace both directly and indirectly through mediation effects of safety motivation and safety culture in the oil and gas industry in Ghana.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We employed a quantitative approach (survey) to collect data from 226 pump attendants of the fuel stations in the Accra Metropolis. This study used PLS-SEM to test the research hypotheses in the study.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Our findings show that leaders’ responsible behaviours had a positive and significant impact on both their employees’ wellbeing and safety as well as their motivation to adhere to safety standards and also imbibe a sense of safety culture in the workplace. Furthermore, the inclusion of safety motivation and safety culture as mediating variables reveal that leaders’ ability to achieve a robust workplace safety through responsible leadership was partially contingent on these organisational factors.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>We highlight that leaders should continuously improve their responsible leadership behaviours and also the management of oil and gas companies should encourage managers to focus on day-to-day interactions with employees on safety-related matters (e.g. effectively inspiring and motivating employees to adhere to safety standards and procedures and applying sanctions when necessary).</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study answers the recent calls for a contingency perspective on the relationship between leadership styles and organisational/employee level outcomes by providing empirical support for our conceptual model which identifies safety motivation and safety culture as important organisational factors by which responsible leaders can positively influence workplace safety.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141567672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Mitigating cyberloafing through employee adaptability: the roles of temporal leadership, teamwork attitudes and competitive work environment 通过员工适应性缓解网络游离现象:临时领导、团队合作态度和竞争性工作环境的作用
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-07-05 DOI: 10.1108/apjba-02-2024-0065
Hassan Hessari, Fatemeh Daneshmandi, Peter Busch, Stephen Smith
{"title":"Mitigating cyberloafing through employee adaptability: the roles of temporal leadership, teamwork attitudes and competitive work environment","authors":"Hassan Hessari, Fatemeh Daneshmandi, Peter Busch, Stephen Smith","doi":"10.1108/apjba-02-2024-0065","DOIUrl":"https://doi.org/10.1108/apjba-02-2024-0065","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In the evolving digital work landscape, where cyberloafing has become a notable challenge, this study aims to investigate the mechanisms through which organizations can effectively reduce such behaviors. Specifically, the research explores the role of employee adaptability in mitigating cyberloafing, taking into account the influences of temporal leadership, teamwork attitudes, and competitive work environments.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Utilizing the broaden-and-build theory and the job demands-resources (JD-R) model, we analyzed data from 245 employees through structural equation modeling (SEM) to investigate how various factors influence cyberloafing.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicate that employee adaptability significantly mitigates cyberloafing and serves as a mediating factor between temporal leadership, teamwork attitudes, and the impact of competitive work environments on cyberloafing. Temporal leadership and teamwork attitudes positively correlate with increased adaptability, thereby reducing cyberloafing. Conversely, competitive work environments, while slightly enhancing adaptability, substantially increase cyberloafing.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study contributes new insights into the dynamics of cyberloafing, emphasizing the critical roles of adaptability, teamwork attitudes, and temporal leadership in reducing such behaviors. It underscores the need for organizations to foster a supportive culture that minimizes competitive pressures and promotes teamwork and leadership strategies conducive to high productivity and minimal cyberloafing. This research offers practical implications for designing workplace strategies aimed at boosting productivity and curbing undesirable online behaviors during work hours.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141567482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Advancing corporate sustainability: empowering the young consumers to reduce food waste for the sake of our planet 促进企业的可持续发展:增强年轻消费者的能力,为了我们的地球减少食物浪费
IF 3.3
Asia-Pacific Journal of Business Administration Pub Date : 2024-07-02 DOI: 10.1108/apjba-01-2024-0018
Siong-Hoh Ting, Choi-Meng Leong, Tze-Yin Lim, Thiam-Yong Kuek, B. Lim
{"title":"Advancing corporate sustainability: empowering the young consumers to reduce food waste for the sake of our planet","authors":"Siong-Hoh Ting, Choi-Meng Leong, Tze-Yin Lim, Thiam-Yong Kuek, B. Lim","doi":"10.1108/apjba-01-2024-0018","DOIUrl":"https://doi.org/10.1108/apjba-01-2024-0018","url":null,"abstract":"PurposeFood waste among young consumers is a significant concern that threatens food sustainability due to consumption behaviour. This study has integrated the Theory of Interpersonal Behaviour to extend the Theory of Planned Behaviour to measure young consumer’s intention to reduce food waste in a developing country context. Bringing in emotion, habits, and facilitating conditions to predict the consumers' attitudes, this study assesses the intention to reduce food waste for corporate sustainability from the perspective of consumption.Design/methodology/approachUsing a quantitative approach and purposive sampling, 205 samples were collected from the young generation aged 18 to 30, who frequently have meals at home. The PLS-SEM technique was employed to examine the hypothesised model.FindingsThe findings supported all the hypotheses mentioned where attitudes, subjective norms (SN) and perceived behavioural control (PBC) affect the intention to reduce food waste among young consumers. Furthermore, the other variables, namely, habits, emotions and facilitating conditions, also significantly impact the attitudes of the young generation.Originality/valueUnderstanding young consumers' food waste behaviour is vital from the social, economic, and environmental perspectives. This study showcases a comprehensive food waste behaviour model among young consumers by integrating the Theory of Interpersonal Behaviour and the Theory of Planned Behaviour to examine the intention to minimise food waste. Practically, this study offers insights to business practitioners and communities in managing food waste from the young consumer perspective. Socially, this study supports the United Nations' (UN) Sustainable Development Goals (SDG) 12 by contributing to global food waste reduction efforts.","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141684866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Relationship between workplace ostracism and job productivity: the mediating effect of emotional exhaustion and lack of motivation 工作场所排斥与工作效率之间的关系:情绪衰竭和缺乏动力的中介效应
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-06-21 DOI: 10.1108/apjba-08-2023-0408
Raed Ibrahim, Banji Rildwan Olaleye
{"title":"Relationship between workplace ostracism and job productivity: the mediating effect of emotional exhaustion and lack of motivation","authors":"Raed Ibrahim, Banji Rildwan Olaleye","doi":"10.1108/apjba-08-2023-0408","DOIUrl":"https://doi.org/10.1108/apjba-08-2023-0408","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Drawing on the transactional theory of stress and coping, this paper aims to identify the relationship between workplace ostracism and job productivity by analyzing the mediating role of emotional exhaustion and lack of motivation.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We collected data from a sample of 396 employees from 20 manufacturing companies in Jordan using a survey-based, two-tiered approach. The partial least squares structural equation modeling method was used to test the direct and indirect effects of ostracism on productivity.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings show that workplace ostracism increases emotional exhaustion and motivation, and indirectly decreases job productivity through the mediating role of emotional exhaustion and lack of motivation.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study provides a theoretical foundation on which various companies can base their understanding of workplace ostracism and its relationship to job productivity. By focusing on increased exhaustion and lack of motivation, this study analyzes current literature to establish the impacts on areas of interest and identify expectations in the context of productivity, as well as enhance comprehension of the detrimental effects of workplace ostracism on productivity.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Political skill and personal reputation: an analysis of workplace and entrepreneurial outcomes 政治技巧和个人声誉:职场和创业成果分析
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-06-04 DOI: 10.1108/apjba-05-2023-0209
Sharjeel Saleem, Kanwal Shaheen, Asia Rafiq, Ahmad Arslan
{"title":"Political skill and personal reputation: an analysis of workplace and entrepreneurial outcomes","authors":"Sharjeel Saleem, Kanwal Shaheen, Asia Rafiq, Ahmad Arslan","doi":"10.1108/apjba-05-2023-0209","DOIUrl":"https://doi.org/10.1108/apjba-05-2023-0209","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to specifically analyze the interrelationships of employee political skill and personal reputation with both workplace and non-workplace outcomes. The study further focuses on performance and career development as workplace outcomes and entrepreneurial intentions as a non-workplace outcome, while analyzing employee political skill and personal reputation.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study uses a survey method, where multi-source data were collected in a time-lagged fashion from the employees working in the textile sector in an under-researched emerging economy setting of Pakistan.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings establish that political skill is a significant predictor of employee job performance, career development and entrepreneurial intentions. Moreover, the mediating role of personal reputation was confirmed for the proposed relationships. Hence, the findings highlight the contributory role of personal reputation in the enhancement of workplace and non-workplace outcomes, such as entrepreneurial intentions linked to political skill.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Despite some limitations, this paper offers theoretical implications both for political skill and indirect reciprocity literature. A vital theoretical contribution is extended by studying the mediating role of personal reputation in the main relationships analyzed in this paper. The scope of indirect reciprocity is expanded by identifying personal reputation as a vital mechanism for indirect reciprocity.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Organizations should focus on developing political skill amongst their employees, as these skills are salient for amassing a favorable reputation, that eventually leads to performance, career growth and development of entrepreneurial intentions. Organizations should put in place careful selection and coaching and mentoring programs that equip employees with such skills that eventually lead toward the alignment of employees’ personal goals and organizational goals. Employees, then, could focus on priming both organizational and personal goals.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper is one of the pioneering studies that specifically link employee political skill with job performance, career development and entrepreneurial intentions, especially in the relatively volatile and under-researched context of Pakistan. Another novelty of this research is the investigation of personal reputation as a psychological mechanism underlying the primary relationships proposed in this research.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141190868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Promoting customer satisfaction and reuse intention using ride-hailing taxi services: role of consumer perceived value, personal innovativeness and corporate image 提高顾客满意度和使用打车服务的再利用意愿:消费者感知价值、个人创新能力和企业形象的作用
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-06-03 DOI: 10.1108/apjba-11-2023-0570
Tuan Duong Vu, Bach Khoa Nguyen, Phuong Thao Vu, Thi My Nguyet Nguyen, Cao Cuong Hoang
{"title":"Promoting customer satisfaction and reuse intention using ride-hailing taxi services: role of consumer perceived value, personal innovativeness and corporate image","authors":"Tuan Duong Vu, Bach Khoa Nguyen, Phuong Thao Vu, Thi My Nguyet Nguyen, Cao Cuong Hoang","doi":"10.1108/apjba-11-2023-0570","DOIUrl":"https://doi.org/10.1108/apjba-11-2023-0570","url":null,"abstract":"<h3>Purpose</h3>\u0000<p> This study aims to investigate the impact of several factors on customer satisfaction and intention of reusing ride-hailing services that is a new type of passenger urban transport service.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p> This research applied the Partial Least Squares Structural Equation Modeling analysis method to examine the measurement scale and to analyze the primary data collected from 388 passengers in Vietnam.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p> This study demonstrates that three dimensions of perceived value, namely, functional value, hedonic value and economic value, positively influence customer satisfaction. The other dimension of perceived value, which is social value, has an ambiguous effect on satisfaction. In addition, personal innovativeness promotes all dimensions of perceived value. In particular, this study highlights that customer satisfaction and corporate image positively impact reuse intention, and corporate image moderates the relationship between customer satisfaction and reuse intention.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p> This study enriches knowledge about customer behavior using services based on the sharing economy business model. In particular, theoretical and practical implications are provided for researchers and enterprises to find suitable strategies for business.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141190745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Behavioral traits of fund managers: a systematic literature review 基金经理的行为特征:系统文献综述
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-05-21 DOI: 10.1108/apjba-10-2022-0454
Sudipta Majumdar, Abhijeet Chandra
{"title":"Behavioral traits of fund managers: a systematic literature review","authors":"Sudipta Majumdar, Abhijeet Chandra","doi":"10.1108/apjba-10-2022-0454","DOIUrl":"https://doi.org/10.1108/apjba-10-2022-0454","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of the study is to investigate, synthesize and critically evaluate empirical research findings on the behavioral traits of fund managers from 1994 to 2024. The ultimate goal is to provide a unified body of literature on three broad topics: first, fund managers' demographic and professional characteristics, such as age, gender, level of education and years of industry experience; second, fund managers' social and political connections; and third, fund managers' behavioral biases that lead to irrational investment decisions.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The relevant papers from selected journals were discovered and manually validated using the Scopus database. From 317 retrieved documents, 57 relevant articles were chosen and analyzed after the forward and backward search of the existing articles.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This paper presents a categorized summary of behavioral factors that have gained a foothold in influencing the behavior of fund managers in fund management research, with several studies demonstrating their significance leading to improved prediction and model precision, as this review indicates. In addition, the study summarized the contributions of prior empirical studies within the aforementioned three major categories and illustrated their consequences.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The present study contributes to the understanding of the effects of behavioral finance theories on fund managers by providing meaningful explanations of their behavioral traits based on empirical evidence and existing trends and knowledge gaps, both of which can influence the future direction of research.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141059923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An incoming threat: the influence of automation potential on job insecurity 威胁来袭:自动化潜力对工作不安全感的影响
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-05-20 DOI: 10.1108/apjba-07-2022-0328
Jieqiong Cao, Zhaoli Song
{"title":"An incoming threat: the influence of automation potential on job insecurity","authors":"Jieqiong Cao, Zhaoli Song","doi":"10.1108/apjba-07-2022-0328","DOIUrl":"https://doi.org/10.1108/apjba-07-2022-0328","url":null,"abstract":"PurposeIn today’s digital age, news and social media are abuzz with ChatGPT and a myriad of advanced AI tools. Experts from disciplines like computer science and socioeconomics have discussed the profound transformations AI can bring. While certain industries have embraced AI, its penetration across all sectors remains uneven. Yet, even with this limited adoption, the psychological ramifications it presents for workplace employees are profound. Our study integrated social information processing and transactional stress theories to analyze the effect of automation brought by AI on job insecurity. Our study also considers whether moderating factors like supervisor–subordinate relationships and social media engagement can alleviate the adverse consequences of automation.Design/methodology/approachWe empirically test our research hypotheses with longitudinal data from the US General Social Survey (GSS).FindingsUsing US General Social Survey data, our findings indicate that employees in industries with high automation potential are more susceptible to job insecurity. Interestingly, social media engagement appears to dampen this relationship, while the quality of the supervisor–subordinate relationship shows negligible impact.Originality/valueThis study provides valuable insights into the effects of automation potential and the role of social media engagement in coping with it, making a meaningful contribution to the existing literature in this area.","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Identity-based effect of internal branding on brand performance: the contingent role of co-worker support 内部品牌对品牌绩效的认同效应:同事支持的权变作用
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-05-14 DOI: 10.1108/apjba-06-2023-0286
Sonia Kashyap, Lakhwinder Singh Kang
{"title":"Identity-based effect of internal branding on brand performance: the contingent role of co-worker support","authors":"Sonia Kashyap, Lakhwinder Singh Kang","doi":"10.1108/apjba-06-2023-0286","DOIUrl":"https://doi.org/10.1108/apjba-06-2023-0286","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Drawing on the social identity theory (SIT), this study investigates the relationship between internal branding (IB), organizational identity (OI) and brand performance while considering OI as the linking apparatus of internal branding and brand performance. It also explores the moderating role of co-worker support in the relationship between OI and brand performance.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A sample of 919 frontline employees working in private banks in India was collected by using multi-stage sampling. Structural equation modeling (SEM) was utilized to examine the hypothesized relations. PROCESS macro for SPSS was used to test mediation and moderation effects.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results reveal that all IB dimensions (internal brand communication, brand-oriented transformational leadership and brand-oriented HR activities) directly affect OI and indirectly affect brand performance. Additionally, no moderating effect of co-worker support is found.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The current study contributes to the existing literature by portraying IB as identity strengthening phenomenon and brand performance as identity-congruent behavior. It also reveals how social context influences brand performance and assists them in socially categorizing themselves.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The present study portrays a complete understanding of the dynamics between internal branding, organizational identity, and brand performance. The study also emphasizes the empirical examination of the potential mediation effect of organizational identity and the moderation effect of co-worker support.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140933303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From fumble to flourish: how workplace attachment drives service recovery performance 从摸索到蓬勃发展:工作场所依恋如何推动服务恢复绩效
IF 3.8
Asia-Pacific Journal of Business Administration Pub Date : 2024-05-14 DOI: 10.1108/apjba-05-2023-0211
Souad Hassanie, Georgiana Karadas, Orhan Uludag
{"title":"From fumble to flourish: how workplace attachment drives service recovery performance","authors":"Souad Hassanie, Georgiana Karadas, Orhan Uludag","doi":"10.1108/apjba-05-2023-0211","DOIUrl":"https://doi.org/10.1108/apjba-05-2023-0211","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Drawing on the conservation of resources theory and attachment theory, this paper proposes that employee–organization relationship and satisfaction with work–life balance mediate the influence of workplace attachment on service recovery performance.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Data collection was carried out through the distribution of questionnaires among a sample of healthcare providers from Lebanese private hospitals and analyzed via structural equation modeling.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicate that workplace attachment has a significant impact on employee–organization relationship, satisfaction with work–life balance and service recovery performance. The findings further reveal that employee–organization relationship and satisfaction with work–life balance significantly influence service recovery performance and fully mediate the relationship between workplace attachment and service recovery performance.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study is the first to investigate the mediating role of the employee–organization relationship and satisfaction with work–life balance between workplace attachment and service recovery performance. Over and above, this study is the first of its kind that the authors are aware of, being conducted in the healthcare sector, specifically in Lebanon. Based on the findings, the paper discusses the theoretical contributions, managerial implications and suggestions for further studies.</p><!--/ Abstract__block -->","PeriodicalId":45401,"journal":{"name":"Asia-Pacific Journal of Business Administration","volume":null,"pages":null},"PeriodicalIF":3.8,"publicationDate":"2024-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140933217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信