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Proceedings of the 2007 ACM International Conference on Supporting Group Work最新文献

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The implications of enterprise-wide pipeline management tools for organizational relations and exchanges 企业范围内管道管理工具对组织关系和交流的影响
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316634
Melissa Cefkin, J. Thomas, Jeanette L. Blomberg
{"title":"The implications of enterprise-wide pipeline management tools for organizational relations and exchanges","authors":"Melissa Cefkin, J. Thomas, Jeanette L. Blomberg","doi":"10.1145/1316624.1316634","DOIUrl":"https://doi.org/10.1145/1316624.1316634","url":null,"abstract":"This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools in sales pipeline management. Through an ethnographic study of globally-distributed sales teams we show that the way enterprise-wide tools are integrated into daily practices impacts organizational relations and exchange. We pay particular attention to information exchange as a vehicle for building, leveraging and deterring organizational relations. Our analysis suggests that different approaches to using standardized tools and processes have variable impact on team relations. We provide support for the argument that technologies should be designed and deployed in accordance with an understanding of the contexts of use and in consideration for their impact on organizational relations.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129548301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
The story of a working workflow management system 一个工作流程管理系统的故事
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316661
Steen Brahe, K. Schmidt
{"title":"The story of a working workflow management system","authors":"Steen Brahe, K. Schmidt","doi":"10.1145/1316624.1316661","DOIUrl":"https://doi.org/10.1145/1316624.1316661","url":null,"abstract":"This work presents experiences with the adopting of a workflow management system in a large financial institution. We describe the gradual evolution of a traditional work process, from manual to computational regulation of coordination. The study shows that computational workflows may increase labor productivity remarkably and in general have significant economic benefits, but also that to make current workflow technologies yield such results requires unorthodox twists and tweaks in the workflow design to allow for worker control and process overview. The paper argues that workflow technology is now at a stage where the contribution of CSCW is obviously needed.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129611045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 26
Cooperation and groupness: community formation in small online collaborative groups 合作与群体:小型在线协作群体中的社区形成
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316654
S. Goggins, J. Laffey, I. Tsai
{"title":"Cooperation and groupness: community formation in small online collaborative groups","authors":"S. Goggins, J. Laffey, I. Tsai","doi":"10.1145/1316624.1316654","DOIUrl":"https://doi.org/10.1145/1316624.1316654","url":null,"abstract":"We present a detailed descriptive analysis of the adoption and adaptation of common online tools by a newly forming small group with a cooperative work task. We compare their use of different tools over the course of successive specific cooperative activities, and describe how they use these tools as objects in the formation of a small online community. General patterns of participation that recognize the physical contexts of online group members, and specific patterns of interaction that influence the formation of an online community are explicated. The results of this study have implications for understanding how tools and tasks influence group formation and sense of community in online systems.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114281890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 21
Structuring cross-organizational knowledge sharing 构建跨组织知识共享
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316651
Kevin F. White, W. Lutters
{"title":"Structuring cross-organizational knowledge sharing","authors":"Kevin F. White, W. Lutters","doi":"10.1145/1316624.1316651","DOIUrl":"https://doi.org/10.1145/1316624.1316651","url":null,"abstract":"Ontology development is fundamental to most knowledge management efforts. When approached in a formal knowledge engineering manner the resulting ontology usually becomes brittle when spanning even a modest number of groups within a single organization. It breaks entirely when scaled to multiple, heterogeneous organizations. A promising alternative is the bottom-up approach such as can be found in social tagging systems (e.g., del.ico.us), but little research has examined the utility of these systems for knowledge reuse activities. In this paper we extend our field work with IT helpdesk staff to examine the drivers for natural ontology development. We found that a balance between some degree of external order while maintaining local flexibility was required. This information space is navigated via social relations, especially expert referral. We examine the user-centered design criteria for both mid-level ontology development and related expert profile management.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132073929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
From plans to planning: the case of nursing plans 从计划到计划:护理计划案例
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316628
G. Munkvold, G. Ellingsen, E. Monteiro
{"title":"From plans to planning: the case of nursing plans","authors":"G. Munkvold, G. Ellingsen, E. Monteiro","doi":"10.1145/1316624.1316628","DOIUrl":"https://doi.org/10.1145/1316624.1316628","url":null,"abstract":"Drawing on a critical perspective stemming from socially informed studies of medicine, we analyze an ongoing effort to establish electronic nursing plans at the university hospital of central Norway (St. Olav's hospital). We argue for an alternative interpretation of the relative lack of success to date of making the nurses use the nursing plans. Rather than a preoccupation with the singular artifact the - plan - we emphasize the process of planning as a collective, ongoing and heterogeneous achievement. Our perspective on plans implies that they should be recognized as more of a network and less a singular artifact.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131097790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 18
Suitable notification intensity: the dynamic awareness system 适当的通知强度:动态感知系统
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316639
Yao Wang, Wolfgang Gräther, W. Prinz
{"title":"Suitable notification intensity: the dynamic awareness system","authors":"Yao Wang, Wolfgang Gräther, W. Prinz","doi":"10.1145/1316624.1316639","DOIUrl":"https://doi.org/10.1145/1316624.1316639","url":null,"abstract":"Being aware of others' activities has played a vital role in the success of online collaboration. This resulted in the emergence of many groupware systems that provide users with information about the activities of their collaborators in various manners. In virtually all current groupware systems, users are often overburdened by large amounts of unnecessary activity information. This happens because users are most of the time only interested in certain pieces of information for limited durations, while presently there exist no efficient mechanisms for automatically following a user's focus and adjusting the information flow directed at her/him. In this paper we present as a practical solution to this critical problem the dynamic awareness system, which extends the functionality of the BSCW shared workspace system. Key element of the dynamic awareness system is its rule-based inference mechanism to adjust the notification intensity, which reduces the information overload and indirectly allows users to better keep track of relevant events, as well as to manage more efficiently large amounts of shared information. We tested the effectiveness of the dynamic awareness system under real-life circumstances and describe the evaluation results.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117288610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
A field study of community bar: (mis)-matches between theory and practice 社区酒吧的实地考察:理论与实践的不匹配
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316638
N. R. Herrera, G. McEwan, S. Greenberg
{"title":"A field study of community bar: (mis)-matches between theory and practice","authors":"N. R. Herrera, G. McEwan, S. Greenberg","doi":"10.1145/1316624.1316638","DOIUrl":"https://doi.org/10.1145/1316624.1316638","url":null,"abstract":"Community Bar (CB) is groupware supporting informal awareness and casual interaction. CB's design was derived from three sources: prior empirical research findings concerning informal awareness and casual interaction, a comprehensive sociological theory called the Locales Framework, and the Focus/Nimbus model of awareness. We conducted a field study of a group's on-going CB use. We use its results to reflect upon the matches and mis-matches that occurred between the theoretical and actual usage behaviors anticipated by our design principles vs. those observed in our deployment. As a critique, this reflectionis an important iterative step in recognizing flaws not just as usability problems, but as an incorrect translation of theory into design that can be re-analyzed from a theoretical perspective.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115349701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 26
Creating, destroying, and restoring value in wikipedia 创造、破坏和恢复维基百科的价值
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316663
R. Priedhorsky, Jilin Chen, S. K. Lam, Katherine A. Panciera, L. Terveen, J. Riedl
{"title":"Creating, destroying, and restoring value in wikipedia","authors":"R. Priedhorsky, Jilin Chen, S. K. Lam, Katherine A. Panciera, L. Terveen, J. Riedl","doi":"10.1145/1316624.1316663","DOIUrl":"https://doi.org/10.1145/1316624.1316663","url":null,"abstract":"Wikipedia's brilliance and curse is that any user can edit any of the encyclopedia entries. We introduce the notion of the impact of an edit, measured by the number of times the edited version is viewed. Using several datasets, including recent logs of all article views, we show that an overwhelming majority of the viewed words were written by frequent editors and that this majority is increasing. Similarly, using the same impact measure, we show that the probability of a typical article view being damaged is small but increasing, and we present empirically grounded classes of damage. Finally, we make policy recommendations for Wikipedia and other wikis in light of these findings.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"66 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131894682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 377
Knowledge work artifacts: kernel cousins for free/open source software development 知识工作工件:自由/开源软件开发的内核表兄弟
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316650
M. Elliott, M. Ackerman, W. Scacchi
{"title":"Knowledge work artifacts: kernel cousins for free/open source software development","authors":"M. Elliott, M. Ackerman, W. Scacchi","doi":"10.1145/1316624.1316650","DOIUrl":"https://doi.org/10.1145/1316624.1316650","url":null,"abstract":"Most empirical studies of peer production have focused on the final products of these efforts (such as software in Free/Open Source projects), but there are also many other knowledge artifacts that improve the effectiveness of the project. This paper presents a study of an intermediate work product, or informalism, used in a Free/Open Source Software project, GNUe. A digest-like artifact called the Kernel Cousin (KC) was used extensively in the project. These KCs allowed critical coordination and memory, but at the cost of considerable effort. The paper presents two examples of the KCs' use in the project as well as an analysis of their benefits and costs.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116015376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
Unpacking the social dimension of external interruptions 剖析外部干扰的社会维度
Proceedings of the 2007 ACM International Conference on Supporting Group Work Pub Date : 2007-11-04 DOI: 10.1145/1316624.1316686
R. Harr, V. Kaptelinin
{"title":"Unpacking the social dimension of external interruptions","authors":"R. Harr, V. Kaptelinin","doi":"10.1145/1316624.1316686","DOIUrl":"https://doi.org/10.1145/1316624.1316686","url":null,"abstract":"The paper systematically explores the social dimension of external interruptions of human activities. Interruptions and interruption handling are key issues in human-computer interaction (HCI) and computer-supported cooperative work (CSCW) research. However, existing research has almost exclusively dealt with effects of interruptions on individual tasks. In this paper we call for expanding the scope of analysis by including the effect of interruptions on the social context. We identify four facets of the social 'ripple effect' of interruptions: location, communication, collaboration, and interpersonal relation. We discuss the advantages of extending the notion of interruptions and its implications for future research.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129413351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 47
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