{"title":"Arkose: reusing informal information from online discussions","authors":"K. Nam, M. Ackerman","doi":"10.1145/1316624.1316644","DOIUrl":"https://doi.org/10.1145/1316624.1316644","url":null,"abstract":"Online discussions such as a large-scale community brainstorming often end up with an unorganized bramble of ideas and topics that are difficult to reuse. A process of distillation is needed to boil down a large information space into information that is concise and organized. We take a system-augmented approach to the problem by creating a set of tools with which human editors can collaboratively distill a large amount of informal information. Two design principles, which we will define as incremental diagenesis and incremental summarization, help editors flexibly distill the informal information. Our system, Arkose, is built as a demonstration of these principles, providing the necessary tools for distillation. These tools include a number of visualization and information retrieval mechanisms, as well as an authoring tool and a navigator for the information space. They support a gradual increase in the order and reusability of the information space and allow various levels of intermediate states of a distillation.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132551264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gilly Leshed, Jeffrey T. Hancock, D. Cosley, P. McLeod, Geri Gay
{"title":"Feedback for guiding reflection on teamwork practices","authors":"Gilly Leshed, Jeffrey T. Hancock, D. Cosley, P. McLeod, Geri Gay","doi":"10.1145/1316624.1316655","DOIUrl":"https://doi.org/10.1145/1316624.1316655","url":null,"abstract":"Effective communication in project teams is important, but not often taught. We explore how feedback might improve teamwork in a controlled experiment where groups interact through chat rooms. Collaborators who receive high feedback ratings use different language than poor collaborators (e.g. more words, fewer assents, and less affect-laden language). Further, feedback affects language use. This suggests that a system could use linguistic analysis to automatically provide and visualize feedback to teach teamwork. To this end, we present GroupMeter, a system that applies principles discovered in the experiment to provide feedback both from peers and from automated linguistic analysis.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127800140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supporting trust building in distributed groups by appropriate security technology","authors":"W. Appelt, Sanjin Pajo, W. Prinz","doi":"10.1145/1316624.1316685","DOIUrl":"https://doi.org/10.1145/1316624.1316685","url":null,"abstract":"In this paper, we discuss requirements for building trust in locally distributed groups whose members co-operate via shared workspace systems. We argue that appropriate security technology should be an intrinsic part of such systems and describe a conceptual model as well as a recent extension to an existing shared workspace system that provides the respective functionality based on PGP.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124571651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Value tensions in design: the value sensitive design, development, and appropriation of a corporation's groupware system","authors":"Jessica K. Miller, Batya Friedman, Gavin Jancke","doi":"10.1145/1316624.1316668","DOIUrl":"https://doi.org/10.1145/1316624.1316668","url":null,"abstract":"We report on the value sensitive design, development, and appropriation of a groupware system to support software engineering knowledge sharing. Usage data (5,965 visitors) and semi-structured interviews (18 individuals) suggest the methods employed were successful in addressing value tensions, particularly with respect to privacy, awareness, and reputation. Key contributions include: (1) \"proof-of-concept\" that established Value Sensitive Design principles and methods can be used to good effect for the design of groupware in an industry setting, (2) a new design method for addressing value tensions, Value Dams and Flows, and (3) demonstration of the co-evolution of technology and organizational policy.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114685005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Practices of stigmergy in architectural work","authors":"L. Christensen","doi":"10.1145/1316624.1316627","DOIUrl":"https://doi.org/10.1145/1316624.1316627","url":null,"abstract":"Actors coordinate their cooperative efforts by acting on the evidence of work previously accomplished. The paper introduces, on the basis of a field study, the concept of stigmergy to the analysis of coordinative practices in architectural work. It distinguishes between practices of stigmergy and articulation work. Stigmergy is understood as coordination achieved by acting directly on the evidence of work previously accomplished and articulation work is understood as second order efforts to coordinate collaborative work. Furthermore, this leads to a distinction between representational artifacts associated with practices of stigmergy and coordination mechanisms in the service of articulation work.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128490812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hanna M. Söderholm, D. Sonnenwald, B. Cairns, J. E. Manning, G. Welch, H. Fuchs
{"title":"The potential impact of 3d telepresence technology on task performance in emergency trauma care","authors":"Hanna M. Söderholm, D. Sonnenwald, B. Cairns, J. E. Manning, G. Welch, H. Fuchs","doi":"10.1145/1316624.1316636","DOIUrl":"https://doi.org/10.1145/1316624.1316636","url":null,"abstract":"Emergency trauma is a major health problem worldwide. To evaluate the potential of emerging 3D telepresence technology for facilitating paramedic - physician collaboration while providing emergency medical trauma care we conducted a between-subjects post-test experimental lab study. During a simulated emergency situation 60 paramedics diagnosed and treated a trauma victim while working alone or in collaboration with a physician via 2D video or a 3D proxy. Analysis of paramedics' task performance shows that the fewest harmful procedures occurred in the 3D proxy condition. Paramedics in the 3D proxy condition also reported higher levels of self-efficacy. These results indicate 3D telepresence technology has potential to improve paramedics' performance of complex emergency medical tasks and improve emergency trauma health care when designed appropriately.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114228919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Umer Farooq, T. Kannampallil, Yang Song, C. Ganoe, John Millar Carroll, C. Lee Giles
{"title":"Evaluating tagging behavior in social bookmarking systems: metrics and design heuristics","authors":"Umer Farooq, T. Kannampallil, Yang Song, C. Ganoe, John Millar Carroll, C. Lee Giles","doi":"10.1145/1316624.1316677","DOIUrl":"https://doi.org/10.1145/1316624.1316677","url":null,"abstract":"To improve existing social bookmarking systems and to design new ones, researchers and practitioners need to understand how to evaluate tagging behavior. In this paper, we analyze over two years of data from CiteULike, a social bookmarking system for tagging academic papers. We propose six tag metrics-tag growth, tag reuse, tag non-obviousness, tag discrimination, tag frequency, and tag patterns-to understand the characteristics of a social bookmarking system. Using these metrics, we suggest possible design heuristics to implement a social bookmarking system for CiteSeer, a popular online scholarly digital library for computer science. We believe that these metrics and design heuristics can be applied to social bookmarking systems in other domains.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"13 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113955845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Travis Kriplean, Ivan Beschastnikh, David W. Mcdonald, Scott A. Golder
{"title":"Community, consensus, coercion, control: cs*w or how policy mediates mass participation","authors":"Travis Kriplean, Ivan Beschastnikh, David W. Mcdonald, Scott A. Golder","doi":"10.1145/1316624.1316648","DOIUrl":"https://doi.org/10.1145/1316624.1316648","url":null,"abstract":"When large groups cooperate, issues of conflict and control surface because of differences in perspective. Managing such diverse views is a persistent problem in cooperative group work. The Wikipedian community has responded with an evolving body of policies that provide shared principles, processes, and strategies for collaboration. We employ a grounded approach to study a sample of active talk pages and examine how policies are employed as contributors work towards consensus. Although policies help build a stronger community, we find that ambiguities in policies give rise to power plays. This lens demonstrates that support for mass collaboration must take into account policy and power.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"23 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114025049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The magic window: lessons from a year in the life of a co-present media space","authors":"Hyun Hoi James Kim, C. Gutwin, S. Subramanian","doi":"10.1145/1316624.1316640","DOIUrl":"https://doi.org/10.1145/1316624.1316640","url":null,"abstract":"The windows and doorways that connect offices to public spaces are a site for people to gather awareness information and initiate interaction. However, these portals often reveal more information to the public area than the office occupant would like. As a result, people often keep doors and window blinds closed, which means that nobody can gather awareness information, even those with whom the occupant would be willing to share. One solution to this problem is a co-present media space - a computer-mediated video connection at the boundary between an office and a public area. These systems can provide both greater privacy control to the occupant and greater overall awareness information to observers. To see how co-present media spaces would work in real world settings, we built what we believe are the first ever co-present media spaces, and deployed them in two offices. From observations gathered over fifteen months, it is clear that the systems can do a better job of balancing the occupant's need for privacy and the observers' need for awareness better, than a standard window. However, we also identified a number of issues that affected the use and the success of the systems: the existence of alternate information sources, confusion with existing social norms, disparities between effort and need, and reduced interactional subtlety for observers in the public area. Our work contributes both a novel arrangement of a media space for co-present collaborators, and the first investigation into the design factors that affect the use and acceptance of these systems.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"57 6 Suppl 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123388412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kate Ehrlich, Ching-Yung Lin, Vicky Griffiths-Fisher
{"title":"Searching for experts in the enterprise: combining text and social network analysis","authors":"Kate Ehrlich, Ching-Yung Lin, Vicky Griffiths-Fisher","doi":"10.1145/1316624.1316642","DOIUrl":"https://doi.org/10.1145/1316624.1316642","url":null,"abstract":"Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implications of finding and engaging strangers in conversation. This paper provides a user study of SmallBlue, a social-context-aware expertise search system that can be used to identify experts, see dynamic profile information and get information about the social distance to the expert, before deciding whether and how to initiate contact. The system uses an innovative approach to privacy to infer content and dynamic social networks from email and chat logs. We describe usage of SmallBlue and discuss implications for the next generation of enterprise-wide systems for finding people.","PeriodicalId":445069,"journal":{"name":"Proceedings of the 2007 ACM International Conference on Supporting Group Work","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124685206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}