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The Next Frontier of Restaurant Management最新文献

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4. A Look at the Relationship between Service Failures, Guest Satisfaction, and Repeat-Patronage Intentions of Casual Dining Guests 4. 服务失败、客人满意度和休闲用餐客人重复光顾意图之间关系的研究
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-008
Alex M. Susskind, Anthony E. Viccari
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引用次数: 0
5. Communication Richness: Why Some Guest Complaints Go Right to the Top—and Others Do Not 5. 沟通的丰富性:为什么有些客人的抱怨直接传达到高层，而有些则没有
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-009
Alex M. Susskind
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引用次数: 0
Afterword 后记
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-018
Alex M. Susskind
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引用次数: 0
Index 指数
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-020
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引用次数: 0
Introduction: Our Evolving Service Environment 导言:我们不断变化的服务环境
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-002
Alex M. Susskind, M. Maynard
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引用次数: 0
Frontmatter
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-fm
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引用次数: 0
3. The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance 3.服务提供者对服务氛围的感知与顾客满意度、回报意愿和企业绩效的关系
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-006
Alex M. Susskind, K. Kacmar, Carl P. Borchgrevink
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引用次数: 0
9. Guests’ Reactions to Tabletop Technology in Full-Service Restaurants 9. 顾客对全方位服务餐厅桌面科技的反应
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-015
Alex M. Susskind, S. Awan, Ron Parikh, R. Suri
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引用次数: 0
1. How Organizational Standards and Coworker Support Improve Restaurant Service 1. 组织标准和同事支持如何改善餐厅服务
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-004
Alex M. Susskind, K. Kacmar, Carl P. Borchgrevink
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引用次数: 0
Conclusion: The Human Function 结论:人体功能
The Next Frontier of Restaurant Management Pub Date : 2019-06-15 DOI: 10.7591/9781501736520-017
Alex M. Susskind, M. Maynard
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引用次数: 0
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