Handbook of Practice Management最新文献

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HOPM update 90 HOPM更新90
Handbook of Practice Management Pub Date : 2013-11-01 DOI: 10.1177/0962144X13496714
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引用次数: 0
11. Buildings and Resources 11. 建筑和资源
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144X1389011
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引用次数: 0
Newsletter August 2013 2013年8月通讯
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144X13498030
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引用次数: 0
3. Contracts and Finance 3.合同与财务
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389003
{"title":"3. Contracts and Finance","authors":"","doi":"10.1177/0962144x1389003","DOIUrl":"https://doi.org/10.1177/0962144x1389003","url":null,"abstract":"Introduction 3-03 The GMS contract in England, Scotland, Wales and Northern Ireland 3-03 GMS and PMS 3-04 Advice to readers 3-04 The GP practice main principles and procedures relating to the contract 3-04 Performers 3-04 Providers 3-05 NHS body – to be or not to be? 3-05 The practice’s patients 3-05 Open, full and closed lists 3-05 Personal versus shared list systems 3-06 Patients’ choice of doctor 3-06 Practice area 3-06 Different sorts of registration 3-07 Registered patients 3-07 Temporary residents 3-07 Immediately necessary treatment 3-08 Patients receiving only contraceptive care 3-08 Assigned patients (allocated patients) 3-08 Private patients 3-09 Dual registration 3-09 Out-of-area patients 3-09 Eligibility for free health care 3-10 Patients coming to live in the UK from abroad 3-10 British nationals living abroad 3-10 UK residents going abroad for short periods 3-10 General rules for British patients travelling abroad 3-11 The European Health Insurance Card (EHIC) 3-11 Other reciprocal agreements 3-11 Patients from European Economic Area member states seeking treatment in the UK 3-11 General rules for treatment of overseas visitors to the UK from non-EEA countries 3-12 New patients – contractual obligations and good practice 3-12 Practice leaflets 3-13 Declining to register patients 3-15 Removal of patients from the list by the PCO 3-15 Removal of patients from the list by the practice 3-15 Removal of violent patients 3-16 Difficult situations 3-16 Patients with dental problems 3-17 Ghost patients and green cards 3-17 Consultation obligations 3-17 Doctors’ availability 3-18 Private services for NHS patients 3-18 Short-term sickness 3-19 Further information 3-20 ‘Notes for school’ 3-20 Fitness for alternative treatments, fitness programmes, sport etc. 3-20 Certificates/reports for charities 3-21 Private services related to travel 3-21 Financial entitlements under the nGMS contract April 2004 3-21 Global sum and minimum practice income guarantee 3-22 The Carr-Hill allocation formula 3-24 Age–sex adjustments 3-24 Nursing and residential homes 3-24 List turnover 3-24 Additional needs 3-25 Staff market forces factor (MFF) 3-25 Rurality 3-25 London 3-25 Combing the adjustments 3-25 List inflation 3-26 Future changes 3-26 Minimum practice income guarantee (MPIG) 3-26 Essential, additional and enhanced services within the new GMS contract 3-26 Essential services 3-27 Additional services 3-27 Cervical screening 3-28 Maternity services 3-28 Child health surveillance 3-28 Minor surgery 3-28 Contraceptive services 3-28 Vaccinations and immunisations 3-29 Opting out of additional services 3-32 Enhanced services 3-33 Directed enhanced services 3-33 Childhood immunisations 3-33 Influenza and pneumococcal immunisations for at risk groups 3-34 Minor surgery 3-36 Services to support staff dealing with violent patients 3-37 Clinical directed enhanced services for England only 3-37 Summary of DES payments for England (2011/12) 3-38 Other directed enhanced ","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123558003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
4. Employing and Managing People 4. 雇用和管理人员
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389004
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引用次数: 0
2. The Primary Health Care Team 2. 初级保健队
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389002
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引用次数: 0
8. Patients 8. 病人
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389008
{"title":"8. Patients","authors":"","doi":"10.1177/0962144x1389008","DOIUrl":"https://doi.org/10.1177/0962144x1389008","url":null,"abstract":"Introduction 8-03 Access to the GP 8-03 Improving access in the practice 8-04 Demand management 8-04 Making changes to the system 8-06 Triage 8-06a The pitfalls 8-06b Rotas 8-06b Other rotas 8-06c Patients who do not keep appointments 8-06c Summary 8-06d Telephone, the Internet and access 8-06e Telephones, voicemail and confidentiality 8-06e Telephone consulting 8-06f Telephone messaging 8-06f E-health 8-06f Time 8-06f Practice set-up 8-06f Security and confidentiality 8-06g E-administration and e-ordering of repeat prescriptions 8-06g Practice websites 8-06g Online health information 8-06h Telemedicine 8-06i E-consulting 8-06i Staff and Internet access 8-06j Information governance 8-06j SMS communication with patients 8-06k Choose and Book 8-06l What is Choose and Book? 8-06l Directory of Services (Dos) 8-06l Registration to use Choose and Book 8-06l Getting the practice connected 8-06l How does Choose and Book work? 8-06m What does the patient have to do? 8-06m How can patients choose their NHS provider? 8-06m Problems with Choose and Book 8-06n The future: referral management services 8-06n Minor ailment schemes: an alternative form of access 8-06o Running a minor ailment scheme 8-06o Referral mechanism 8-06p Formulary 8-06p Documentation and record keeping 8-06p Organising to meet the needs of all patients 8-06t Difficult patients or difficult practice? 8-06t The socially excluded 8-07 Registration 8-07 Continuity of care 8-07 Special health needs 8-07 Special services or mainstream management? 8-07 Homeless patients 8-08 Practice in a multi-ethnic area 8-09 Ethnic monitoring 8-10 Names and filing systems 8-11 Language and interpreters 8-12 Written material 8-12 Cultural issues 8-13 Asylum seekers and refugees 8-13 Who is an ‘asylum seeker’ or a ‘refugee’? 8-13 Registration issues 8-14 Rights to medical care 8-14 Financial issues for practices 8-15 Health issues 8-15 Problem areas 8-15 Refugee doctors 8-16 Violent and abusive patients 8-17 Reducing the risk of violence 8-17 When a critical incident occurs 8-17 Removal of violent patients from the list 8-18 If a violent patient is assigned to your list 8-18 Secure facilities 8-18 Drug users 8-18 Patients with debt problems 8-19 Free debt counselling agency contacts 8-20 Travellers 8-20 Who are they? 8-20 Attitudes 8-20 Potential problems 8-20a Health needs 8-20a Traveller children 8-20a Improving services for travellers 8-20b References 8-20b Students 8-21 Meningitis 8-21 Homesickness 8-21 Sexual health 8-22 Travel medicine 8-22 Exams 8-23 Managing students as patients during vacations 8-23 Disabled patients 8-24 Deaf patients 8-24 Telephone use 8-25 Patient call systems 8-25 The consultation 8-25 Informing the patient 8-25 Other methods of communication 8-25 Blind patients 8-26 Accessibility to the building 8-26 Information 8-26 Staff as patients 8-27 Children and young people 8-28 Registering children and young people 8-28 Parental responsibility 8-28 Competency and capacity to consent 8-29 ","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"147 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115258992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
12 Information Management 12信息管理
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389012
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引用次数: 0
5. Education 5. 教育
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389005
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引用次数: 0
7. Basic Management Techniques 7. 基本管理技巧
Handbook of Practice Management Pub Date : 2013-08-01 DOI: 10.1177/0962144x1389007
{"title":"7. Basic Management Techniques","authors":"","doi":"10.1177/0962144x1389007","DOIUrl":"https://doi.org/10.1177/0962144x1389007","url":null,"abstract":"Introduction 7-02 The role of the manager 7-02 Manager or administrator? 7-03 Permission to manage 7-04 Management skills and function 7-05 Planning 7-05 Watching the outside world 7-06 Who’s who? 7-06 Reviewing the practice within the wider environment 7-09 The business or development plan 7-10 Formulating a business plan 7-11 Planning techniques 7-13 Action plans 7-15 Leadership 7-17 Team building and motivation 7-18 Why do people work? 7-18 Team definitions, vision statements and team functions 7-19 Stages of team development 7-22 Building a team 7-23 Delegation 7-27 Management of change 7-30 The process of change—‘evolution, not revolution’ 7-30 Reasons for change 7-30 Recognising the need for change 7-30 Announcing proposed change 7-31 Implementation of change 7-32 The manager’s ultimate question: ‘Is it cost-effective?’ 7-34 Dealing with imposed change and uncertainty 7-34 Effective meetings 7-35 Before 7-35 During 7-37 After 7-37 The staff meeting 7-38 Problem solving 7-39 What are the distinctions between problems, solutions and plans? 7-39 Defining problems and generating solutions 7-41 Barriers to effective problem solving 7-43 Project management 7-44 What is a project? 7-44 Define the project and its key objectives 7-44 Write a project synopsis 7-46 Gain approval 7-46 Appoint a project manager and project team 7-46 The role of the project manager 7-47 Write a detailed project plan 7-47 Project management planning tools 7-47 Allocate responsibilities 7-51 Identify milestones and events 7-51 Monitoring methods 7-51 Project evaluation 7-52 Summary 7-52 Time management 7-53 Saving time 7-55 Hints to make better use of time 7-56 Negotiating skills 7-56 Definition of negotiation 7-56 1. Preparation 7-57 2. Openings 7-57 3. Testing 7-58 4. Concessions and bargaining 7-58 5. Conclusions and agreement 7-58 6. Review or audit 7-59 Negotiating techniques 7-59","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124428281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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