{"title":"8. patients","authors":"","doi":"10.1177/0962144x15616023","DOIUrl":"https://doi.org/10.1177/0962144x15616023","url":null,"abstract":"introduction 8-03 access to the Gp 8-03 improving access in the practice 8-04 Demand management 8-04 Making changes to the system 8-05 Triage 8-07 The pitfalls 8-08 Rotas 8-08 Other rotas 8-09 Patients who do not keep appointments 8-09 Summary 8-10 telephone, the internet and access 8-10 Telephones, voicemail and confidentiality 8-11 telephone consulting 8-11 telephone messaging 8-12 e-health 8-12 Time 8-12 Practice set-up 8-12 Security and confidentiality 8-12 E-administration and e-ordering of repeat prescriptions 8-13 practice websites 8-13 Online health information 8-14 Telemedicine 8-14 E-consulting 8-14 Sources of information and advice 8-15 staff and internet access 8-15 Information governance 8-15 sMs communication with patients 8-16 Further information 8-17 nHs e-Referral service 8-17 What is the NHS e-Referral Service 8-17 Directory of Services (DoS) 8-17 Registration to use the NHS e-Referral Service 8-17 Getting the practice connected 8-18 How does the NHS e-Referral Service work? 8-18 What does the patient have to do? 8-18 How can patients choose their NHS provider? 8-18 Problems with the NHS e-Referral Service 8-19 The future: referral management services 8-19 Minor ailment schemes: an alternative form of access 8-19 Running a minor ailment scheme 8-19 Referral mechanism 8-20 Formulary 8-21 Documentation and record keeping 8-21 Formulary for pilot scheme to transfer management of some minor ailments fromgeneral practice to community pharmacies (note: your own doctors might have theirown ideas) 8-21","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129319753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"4. Employing and Managing","authors":"","doi":"10.1177/0962144x15616022","DOIUrl":"https://doi.org/10.1177/0962144x15616022","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121176815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"9. Healthcare Commissioning","authors":"","doi":"10.1177/0962144X15605049","DOIUrl":"https://doi.org/10.1177/0962144X15605049","url":null,"abstract":"9-02 Context 9-02 Theory of commissioning 9-03 What is commissioning? 9-03 Challenges of commissioning 9-04 Where commissioners have struggled in the past 9-04 What might enable success? 9-05 Decommissioning 9-05 Important considerations related to decommissioning 9-06 Principles of decommissioning 9-06 Providers 9-06 Private sector/ business 9-07 Community foundation trusts 9-07 Acute foundation trusts 9-07 Third sector 9-08 Social enterprises/community interest companies 9-08 Procurement 9-08 Contingent renewal 9-10 Supplier relationship management 9-10 Breakthrough value creation 9-11 Procurement law 9-11 Services contracts 9-12 Effects of being subject to the PPR 9-12 The regulations 9-12 Essential elements of procurement 9-12 PQQ 9-13 ITT 9-14 The role of the GP commissioners 9-14 Clinical commissioning in England 9-16 The 2012 Health and Social Care Act 9-16 The NHS England (NHSE) 9-18 Clinical commissioning groups (CCGs) 9-19 Achieving authorisation 9-21 Commissioning strategy plan (CSP) 9-21 Application and approval for full authorisation 9-20 Conflict of interest (COI) 9-22 Local authorities 9-23 JSNA 9-23 Health and Wellbeing Board 9-24 Patient and public involvement 9-25 Commissioning Support Units (CSUs) 9-26 Core support services 9-26 Additional support services 9-27 New models of care (the vanguard sites) 9-28 Primary care co-commissioning 9-29 Managing health systems in Scotland, Wales and Northern Ireland 9-30 National Health bodies 9-30 National Institute for Health and Care Excellence 9-30 Applying NICE guidelines 9-31 Other target audiences 9-31 Medicines and devices 9-32 The National Clinical Assessment Service (NCAS) 9-32 The Care Quality Commission 9-32 Monitor 9-34 Other organisations with a bearing on general practice 9-35 The General Medical Council (GMC) 9-35 Health Protection Agency (HPA) 9-35 496714 HPM0010.1177/0962144X13496714Handbook of practice managementHealth Care Commissioning research-article2013","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115986345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"5. Education","authors":"","doi":"10.1177/0962144x15581795","DOIUrl":"https://doi.org/10.1177/0962144x15581795","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"142 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134137841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"3. Finance","authors":"","doi":"10.1177/0962144x15582312","DOIUrl":"https://doi.org/10.1177/0962144x15582312","url":null,"abstract":"introduction 3-3 The GMS contract in England, Scotland, Wales and Northern Ireland 3-3 GMS and PMS 3-3 Advice to readers 3-4 The GP practice main principles and procedures relating to the contract 3-4 Performers 3-4 Providers 3-4 NHS body – to be or not to be? 3-4 The practice’s patients 3-5 Open, full and closed lists 3-5 Personal versus shared list systems 3-5 Patients’ choice of doctor 3-5 Practice area 3-6 Different sorts of registration 3-6 Registered patients 3-6 Temporary residents 3-7 Immediately necessary treatment 3-7 Patients receiving only contraceptive care 3-7 Assigned patients (allocated patients) 3-7 Private patients 3-8 Out-of-area patients 3-8 Patient participation 3-8 Eligibility for free healthcare 3-9 British nationals living abroad 3-9 Armed Forces personnel 3-9 UK residents going abroad for short periods 3-9 General rules for British patients travelling abroad 3-9 The European Health Insurance Card (EHIC) 3-9 Other reciprocal agreements 3-10 Patients from European Economic Area member states seeking treatment in the UK 3-10","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124793018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"7. Basic Management Techniques","authors":"","doi":"10.1177/0962144x14549719","DOIUrl":"https://doi.org/10.1177/0962144x14549719","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115110723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"2. The Primary Health Care Team","authors":"","doi":"10.1258/rsmhpm.2-01","DOIUrl":"https://doi.org/10.1258/rsmhpm.2-01","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126456331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"3. Contracts and Finance","authors":"","doi":"10.1177/0962144x14530209","DOIUrl":"https://doi.org/10.1177/0962144x14530209","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132411541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"11. Building and resources","authors":"","doi":"10.1177/0962144x13516719","DOIUrl":"https://doi.org/10.1177/0962144x13516719","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"173 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131255654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Highlights in Update 90","authors":"","doi":"10.1177/0962144X13508053","DOIUrl":"https://doi.org/10.1177/0962144X13508053","url":null,"abstract":"","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125331844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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