7. Basic Management Techniques

Abstract

Introduction 7-02 The role of the manager 7-02 Manager or administrator? 7-03 Permission to manage 7-04 Management skills and function 7-05 Planning 7-05 Watching the outside world 7-06 Who’s who? 7-06 Reviewing the practice within the wider environment 7-09 The business or development plan 7-10 Formulating a business plan 7-11 Planning techniques 7-13 Action plans 7-15 Leadership 7-17 Team building and motivation 7-18 Why do people work? 7-18 Team definitions, vision statements and team functions 7-19 Stages of team development 7-22 Building a team 7-23 Delegation 7-27 Management of change 7-30 The process of change—‘evolution, not revolution’ 7-30 Reasons for change 7-30 Recognising the need for change 7-30 Announcing proposed change 7-31 Implementation of change 7-32 The manager’s ultimate question: ‘Is it cost-effective?’ 7-34 Dealing with imposed change and uncertainty 7-34 Effective meetings 7-35 Before 7-35 During 7-37 After 7-37 The staff meeting 7-38 Problem solving 7-39 What are the distinctions between problems, solutions and plans? 7-39 Defining problems and generating solutions 7-41 Barriers to effective problem solving 7-43 Project management 7-44 What is a project? 7-44 Define the project and its key objectives 7-44 Write a project synopsis 7-46 Gain approval 7-46 Appoint a project manager and project team 7-46 The role of the project manager 7-47 Write a detailed project plan 7-47 Project management planning tools 7-47 Allocate responsibilities 7-51 Identify milestones and events 7-51 Monitoring methods 7-51 Project evaluation 7-52 Summary 7-52 Time management 7-53 Saving time 7-55 Hints to make better use of time 7-56 Negotiating skills 7-56 Definition of negotiation 7-56 1. Preparation 7-57 2. Openings 7-57 3. Testing 7-58 4. Concessions and bargaining 7-58 5. Conclusions and agreement 7-58 6. Review or audit 7-59 Negotiating techniques 7-59