ESIC MarketPub Date : 2016-05-01DOI: 10.7200/ESICM.153.0472.3
M. Alonso‐Almeida, María Soledad Celemín-Pedroche
{"title":"Competitiveness and sustainability of tourist destinations","authors":"M. Alonso‐Almeida, María Soledad Celemín-Pedroche","doi":"10.7200/ESICM.153.0472.3","DOIUrl":"https://doi.org/10.7200/ESICM.153.0472.3","url":null,"abstract":"Research in recent years has shown that for a tourist destination to be competitive, it has to be sustainable in economic, environmental, and social terms. Currently, models that analyze the competitiveness of tourist destinations emphasize the importance of the last two aspects. This study aims to analyze the main models that have been developed for measuring sustainability in the tourism sector. The analysis of these models highlights a number of shortcomings which this study delves more deeply into. Additionally, initiatives that are being developed in both mature and emerging destinations in terms of sustainability for competitiveness are analyzed. Finally, this study concludes that the models have to be applicable to any tourist destination. The importance of intangible and social networks as potential promoters of sustainability and the need for integration of stakeholders and the public administration in planning sustainability are highlighted.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"275-289"},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-05-01DOI: 10.7200/esicm.153.0472.1e
José Miguel Rodríguez-Antón, Luis Rubio-Andrada
{"title":"Estudio de la competitividad turística de la Unión Europea a partir del modelo cuantitativo objetivo","authors":"José Miguel Rodríguez-Antón, Luis Rubio-Andrada","doi":"10.7200/esicm.153.0472.1e","DOIUrl":"https://doi.org/10.7200/esicm.153.0472.1e","url":null,"abstract":"La fuerte competencia existente a nivel mundial por incrementar la entrada y los ingresos de turistas internacionales está exigiendo a las naciones que busquen elevar su nivel de competitividad. En este contexto, tras efectuar un análisis de los principales modelos de competitividad existentes, se propone, partiendo del modelo definido por el World Economic Forum, la creación de un Modelo cuantitativo objetivo de competitividad de los destinos turísticos (MCOCDT) que sea capaz de medir, de manera objetiva, la competitividad turística de los países. Este modelo, cuya estructura interna y validez serán contrastadas mediante un análisis factorial exploratorio, será utilizado para medir la competitividad turística de los 28 países que integran la Unión Europea. Los resultados alcanzados muestran que el nuevo modelo creado, además de ser válido en términos estadísticos, es capaz de explicar, en mayor medida que el del WEF, la entrada de turistas internacionales, al ofrecer una correlación con estas entradas muy superior a la lograda por el modelo de referencia.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/ESICM.153.0471.3
M. R. Vela, Rayda Escoto Ortolá
{"title":"Evaluation of Political Candidate's Trust and Commitment in Social Networks","authors":"M. R. Vela, Rayda Escoto Ortolá","doi":"10.7200/ESICM.153.0471.3","DOIUrl":"https://doi.org/10.7200/ESICM.153.0471.3","url":null,"abstract":"This research evaluates how voters perceive communication by political candidates in social networks, and how this perception influences the perceived trust and commitment. In order to do that, the research analyses and define both concepts shared values, opportunistic behaviour and trust, and measure them using reliable and valid measurement scales through a purposive sample obtained by means of a multichannel method. As a result, a causal model is presented, which indicates that searched values increase the level of trust, while the opportunistic behaviour reduces the level of trust. Moreover, trust has a direct and positive relationship with commitment.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"95-111"},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/esicm.153.0471.3e
Marcelo Royo Vela, Rayda Escoto Ortolá
{"title":"Evaluación de la confianza y del compromiso del candidato político en las redes sociales","authors":"Marcelo Royo Vela, Rayda Escoto Ortolá","doi":"10.7200/esicm.153.0471.3e","DOIUrl":"https://doi.org/10.7200/esicm.153.0471.3e","url":null,"abstract":"Esta investigación mide como perciben las personas con derecho a voto la comunicación realizada por los candidatos políticos en redes sociales, y como esas percepciones afectan a la confianza y al compromiso. Para ello, se analizan y definen las variables valores compartidos, comportamiento oportunista y confianza, y se miden empleando escalas de medida fiables y validas en una muestra a juicio obtenida mediante un procedimiento multicanal. Como resultado se presenta un modelo causal en el cual los valores compartidos aumentan el nivel de confianza y el comportamiento oportunista lo reduce, además la confianza tiene una relación directa y positiva en el compromiso.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/esicm.153.0471.2e
Carlos Alberto Pérez Rivero, Juan Carlos Fernandez de Arroyabe, Francisco Ubierna Gómez, Nieves Arranz Peña
{"title":"El desarrollo de la motivación emprendedora en estudiantes de turismo. Un análisis comparado entre alumnos de grado y postgrado","authors":"Carlos Alberto Pérez Rivero, Juan Carlos Fernandez de Arroyabe, Francisco Ubierna Gómez, Nieves Arranz Peña","doi":"10.7200/esicm.153.0471.2e","DOIUrl":"https://doi.org/10.7200/esicm.153.0471.2e","url":null,"abstract":"Aumentar el número de emprendedores y la calidad del emprendimiento es clave por su impacto positivo sobre la actividad económica. Por ello, resulta esencial comprender los factores que determinan este fenómeno. El presente trabajo desarrolla un modelo que incluye aquellos factores que permiten actuar sobre la intención emprendedora de los estudiantes del ámbito del turismo. Se ha optado por un enfoque teórico basado en los fundamentos de la teoría intencional desde una perspectiva de la educación superior. Se ha utilizado una encuesta con una muestra de 122 estudiantes de turismo, que incluye graduados y estudiantes de grado. Nuestro análisis sugiere que las actividades curriculares y extracurriculares tienen un efecto diferente en las intenciones, las actitudes y las capacidades para el desarrollo del proyecto empresarial. Por otra parte, nuestros resultados muestran un débil impacto de estas actividades en las competencias empresariales.\u0000 ","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/esicm.153.0471.4e
Javier A Sánchez Torres, F. Arroyo-Cañada
{"title":"La percepción de satisfacción de la Red Social Virtual, un análisis comparativo","authors":"Javier A Sánchez Torres, F. Arroyo-Cañada","doi":"10.7200/esicm.153.0471.4e","DOIUrl":"https://doi.org/10.7200/esicm.153.0471.4e","url":null,"abstract":"El principal objetivo fue conocer el nivel de satisfacción que tienen los usuarios Facebook, Twitter y Instagram comparando un concepto optimo de “Red social virtual” frente a la percepción de uso por los usuarios a partir de la evaluación subjetiva de cinco características.\u0000Se realizó un estudio empírico a usuarios de redes sociales en Iberoamérica teniendo como características a medir: Personalización, Interactividad, Multimedialidad, Privacidad y Normatividad, las cuales son las características que más se presentan en la literatura. El análisis de la información se realizó con la herramienta matemática de distancias de Hamming.\u0000Este estudio presenta como novedad y aporte la evaluación de la satisfacción en las redes sociales virtuales tomando en cuenta características que no se habían examinado de manera grupal, así mismo, no se encontraron diferencias en las percepciones por genero ni por edad y la red social virtual que mejor valoración tuvo ha sido Twitter.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289853","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/esicm.153.0471.1e
F. J. Cossío-Silva, Manuela Vega-Vázquez, M. Revilla-Camacho
{"title":"La percepción del cliente sobre la co-creación de valor. Adecuación de la escala de Yi y Gong al contexto español","authors":"F. J. Cossío-Silva, Manuela Vega-Vázquez, M. Revilla-Camacho","doi":"10.7200/esicm.153.0471.1e","DOIUrl":"https://doi.org/10.7200/esicm.153.0471.1e","url":null,"abstract":"Este trabajo se centra en la validación de la escala propuesta por Yi y Gong (2013) para medir el comportamiento de co-creación de valor desde la perspectiva del cliente. En el proceso de validación se siguen las recomendaciones de Camisón y Bou (2000). Para ello, se analiza la fiabilidad y validez del instrumento de medida, utilizando una muestra compuesta por 374 usuarios de servicios relacionados con el cuidado personal. Los resultados confirman la multidimensionalidad de la escala para el contexto español, si bien muestran la existencia de cinco dimensiones y quince ítems, frente a los veintinueve ítems y ocho dimensiones de la escala original. Las principales contribuciones se derivan del desarrollo de la escala, toda vez que la aceptación de la misma requiere demostrar su estabilidad en diferentes entornos y situaciones. Con respecto a las implicaciones para la gestión, el estudio contribuye a facilitar la medición del grado de participación activa de los clientes en la entrega y prestación del servicio, cuestión esta que se considera de gran importancia para incrementar la implicación, el compromiso y la lealtad del cliente hacia la organización.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2016-01-01DOI: 10.7200/ESICM.153.0471.4
J. S. Torres, F. Arroyo-Cañada
{"title":"The perception of satisfaction with virtual social networks: A comparative analysis","authors":"J. S. Torres, F. Arroyo-Cañada","doi":"10.7200/ESICM.153.0471.4","DOIUrl":"https://doi.org/10.7200/ESICM.153.0471.4","url":null,"abstract":"The main aim was to determine the level of satisfaction of users of Facebook, Twitter, and Instagram by comparing the concept of a “virtual social network” with the perception of use by the users from the subjective evaluation of five features.An empirical study was realized with users of social networks in Latin America by measuring similar features – customization, interactivity, multimedia, privacy, and regulation – which are the features that are the most discussed in the literature. The analysis of the information was conducted with the Hamming distance.This study presents a new assessment of satisfaction with virtual social networks by taking into account features that had not previously been considered as a group; furthermore, no differences in perceptions by gender or age were found and the virtual social network with the best assessment was identified as Twitter.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"131-143"},"PeriodicalIF":0.6,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71289845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2015-09-01DOI: 10.7200/esicm.152.0463.4e
Carmen de Pablos Heredero, José Manuel Garaña Corces
{"title":"La Internacionalización de la PYME española desde la teoría de las capacidades dinámicas","authors":"Carmen de Pablos Heredero, José Manuel Garaña Corces","doi":"10.7200/esicm.152.0463.4e","DOIUrl":"https://doi.org/10.7200/esicm.152.0463.4e","url":null,"abstract":"La literatura sobre dirección estratégica incide en el estudio de las características que definen el posicionamiento de las organizaciones en el mercado. En 1997, los autores Teece, Pisano y Shuen establecieron la Teoría de las Capacidades Dinámicas que introduce un matiz destacable: la capacidad de reacción y su necesaria inmediatez en función del sector en el que la empresa opere. El presente documento relaciona los recursos de la PYME con los componentes principales de la Teoría de las Capacidades Dinámicas y propone una estructura de gestión práctica para conseguir el éxito al final del proceso de internacionalización.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2015-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ESIC MarketPub Date : 2015-09-01DOI: 10.2139/ssrn.2741637
Paula Rodríguez-Torrico, Sonia San Martín Gutiérrez, Rebeca San José
{"title":"Determinants of Clothing Repurchase Through Mobile Devices","authors":"Paula Rodríguez-Torrico, Sonia San Martín Gutiérrez, Rebeca San José","doi":"10.2139/ssrn.2741637","DOIUrl":"https://doi.org/10.2139/ssrn.2741637","url":null,"abstract":"Purchasing clothes via mobile devices is a growing sector. This paper analyzed the cognitive (reputation, guarantee and security & privacy policies) and experiential aspects (aesthetics, interactivity, enjoyment and personalization) that increase customer satisfaction and trust of the mobile buying process as well as customer intention to repeat buying using this same channel. Our analysis used a sample of mobile purchasers a clothing company’s mobile website. The results indicate that the cognitive signals show greater influence than the experiential in relational variables. Satisfaction, meanwhile, is enhanced by the attractiveness of the mobile website and buyer trust. Finally, both satisfaction and trust are key factors in the customer’s intention to repeat buying clothes via mobile devices.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":"57-100"},"PeriodicalIF":0.6,"publicationDate":"2015-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68282879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}