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The influence of emotions on the relationship between Corporate Social Responsibility and consumer loyalty 情绪对企业社会责任与消费者忠诚关系的影响
IF 0.6
ESIC Market Pub Date : 2016-09-01 DOI: 10.7200/esicm.155.0473.1
S. Castro-González, Belén Bande Vilela
{"title":"The influence of emotions on the relationship between Corporate Social Responsibility and consumer loyalty","authors":"S. Castro-González, Belén Bande Vilela","doi":"10.7200/esicm.155.0473.1","DOIUrl":"https://doi.org/10.7200/esicm.155.0473.1","url":null,"abstract":"Research on the role of Corporate Social Responsibility (CSR) in consumer loyalty has become increasingly important in recent academic literature. In this context, it has been suggested that emotions can turn into the mechanism which properly explains the reactions of consumers towards CSR. However, so far, the studies that analyze the role of the affective and emotional variables in this process are practically inexistent. This work aims to contribute to the literature by analyzing the influence of CSR initiatives in consumer loyalty considering a variable of an emotional nature, that is, the admiration for the company. The information provided by 252 consumers confirms that CSR practices are positively related to consumer’s loyalty to the company, both directly and indirectly, through the impact on perceived organizational reputation and admiration.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"373-396"},"PeriodicalIF":0.6,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Influencia de las emociones en la relación entre la Responsabilidad Social Corporativa y la lealtad del consumidor 情绪对企业社会责任与消费者忠诚度关系的影响
IF 0.6
ESIC Market Pub Date : 2016-09-01 DOI: 10.7200/ESICM.155.0473.1E
Sandra Castro-González, Belén Bande Videla
{"title":"Influencia de las emociones en la relación entre la Responsabilidad Social Corporativa y la lealtad del consumidor","authors":"Sandra Castro-González, Belén Bande Videla","doi":"10.7200/ESICM.155.0473.1E","DOIUrl":"https://doi.org/10.7200/ESICM.155.0473.1E","url":null,"abstract":"La investigación sobre el papel de la Responsabilidad Social Corporativa (RSC) en la lealtad de los consumidores ha cobrado importancia en la literatura académica reciente. En este contexto, se ha sugerido que las emociones pueden convertirse en el mecanismo que explique adecuadamente las reacciones de los consumidores a la RSC. Sin embargo, hasta el momento, los trabajos que analizan el rol de la parte afectiva y emocional en todo este proceso son prácticamente inexistentes. Este trabajo pretende contribuir a la literatura analizando la influencia de las iniciativas de RSC en la lealtad del consumidor considerando una variable de naturaleza emocional, esto es, la admiración hacia la empresa. La información proporcionada por 252 consumidores confirma que las prácticas de RSC influyen positivamente sobre la lealtad del consumidor hacia la empresa, tanto de forma directa como indirecta, a través del impacto sobre la reputación percibida y la admiración.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Eye movement patterns reveal the pleasure derived tourist advertising 眼球运动模式揭示了旅游广告带来的愉悦感
IF 0.6
ESIC Market Pub Date : 2016-09-01 DOI: 10.7200/ESICM.155.0473.4
Carmen Torrecilla Moreno, J. Azofra, J. Guixeres
{"title":"Eye movement patterns reveal the pleasure derived tourist advertising","authors":"Carmen Torrecilla Moreno, J. Azofra, J. Guixeres","doi":"10.7200/ESICM.155.0473.4","DOIUrl":"https://doi.org/10.7200/ESICM.155.0473.4","url":null,"abstract":"The growth of new technologies along with the advancement of neuroscience techniques/ instruments/tools are allowing, both academic and marketing experts/professionals, for a better understanding of consumer behaviour in tourism communication. The study focused on visual effects in different tourism advertisements. In detail, the aim of this study is to determine the effectiveness of neuroscientific techniques on the attentional evaluations in this context. With the intention of achieving this end, a mixed experiment with eye-tracking technologies and self-administered questionnaires was conducted. The results showed that individual’s eye gazes determine the greater acceptance of the advertisement by the participants. In other words, the eye gaze repetition in a heterogene-ous group could indicate that a specific advertisement is able to hold the attention more efficiently than others. This study got a support to the use of technology applications for measuring visual attentional behaviours in advertising. Likewise, findings suggest that the applied research on tourism could improve through the use of a “pre-neuroassessment” to foster the future advertisement creation. Finally, the present study shows the first preliminary data of a larger project.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"397-421"},"PeriodicalIF":0.6,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Building the Index of State Legitimacy in Baltic and Nordic Countries 波罗的海和北欧国家国家合法性指数的建立
IF 0.6
ESIC Market Pub Date : 2016-09-01 DOI: 10.7200/ESICM.155.0473.2
Camilo Prado‐Román, Alicia Blanco‐González, G. Payne, Francisco Díez‐Martín
{"title":"Building the Index of State Legitimacy in Baltic and Nordic Countries","authors":"Camilo Prado‐Román, Alicia Blanco‐González, G. Payne, Francisco Díez‐Martín","doi":"10.7200/ESICM.155.0473.2","DOIUrl":"https://doi.org/10.7200/ESICM.155.0473.2","url":null,"abstract":"","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"38 1","pages":"397-421"},"PeriodicalIF":0.6,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290236","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
El papel de las OTAs en el proceso de distribución de las cadenas hoteleras españolas 在线旅行社在西班牙连锁酒店分销过程中的作用
IF 0.6
ESIC Market Pub Date : 2016-09-01 DOI: 10.7200/esicm.155.0473.3e
Mª Dolores Flecha Barrio, Mª Pilar Talón Ballestero, Cristina Figueroa Domecq, Pilar Abad Romero
{"title":"El papel de las OTAs en el proceso de distribución de las cadenas hoteleras españolas","authors":"Mª Dolores Flecha Barrio, Mª Pilar Talón Ballestero, Cristina Figueroa Domecq, Pilar Abad Romero","doi":"10.7200/esicm.155.0473.3e","DOIUrl":"https://doi.org/10.7200/esicm.155.0473.3e","url":null,"abstract":"Uno de los desafíos más importantes a los que se ha enfrentado el sector hotelero ha sido la posición dominante que han logrado alcanzar las Online Travel Agency, OTA, llegando a modificar radicalmente la cadena de distribución electrónica. La aplicación del modelo merchant consiguió que los hoteleros pagaran un alto margen de comisión y perdieran el control sobre su inventario y los precios de venta finales, mientras veían cómo muchos de sus clientes eran inducidos a comprar a través de los intermediarios online. En el presente trabajo se analiza la relación entre los hoteles y las OTAs con el fin de identificar las estrategias que los hoteleros pueden desarrollar para mitigar su dependencia. También se realiza un estudio sobre el nivel de utilización de las mismas, el modelo de negocio más habitual así como las empresas más demandadas por las cadenas hoteleras españolas.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Competitividad y destinos turísticos sostenibles 竞争力和可持续的旅游目的地
IF 0.6
ESIC Market Pub Date : 2016-05-01 DOI: 10.7200/esicm.153.0472.3e
María del Mar Alonso-Almeida, María Soledad Celemín-Pedroche
{"title":"Competitividad y destinos turísticos sostenibles","authors":"María del Mar Alonso-Almeida, María Soledad Celemín-Pedroche","doi":"10.7200/esicm.153.0472.3e","DOIUrl":"https://doi.org/10.7200/esicm.153.0472.3e","url":null,"abstract":"La investigación de los últimos años ha puesto de manifiesto que para que un destino turístico sea competitivo tiene que ser sostenible en sentido económico, medioambiental y social. En la actualidad, en los modelos que analizan la competitividad de los destinos turísticos se hace hincapié en la importancia de los dos últimos aspectos. Este estudio tiene como objetivo el análisis de los principales modelos que se han desarrollado para la medición de la sostenibilidad en el sector turismo. El análisis de estos modelos pone de manifiesto una serie de carencias en las que se profundiza en este estudio. Adicionalmente se analizan las iniciativas que se están desarrollando en destinos tanto maduros como emergentes en términos de sostenibilidad para ser competitivos. Finalmente, en este estudio se concluye que los modelos tienen que ser aplicables en cualquier destino turístico; se destaca la importancia de los intangibles y de las redes sociales como factores potenciales de la sostenibilidad y la necesidad de la integración de los stakeholders y de la Administración pública en la planificación de la sostenibilidad.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An approach to cultural heritage in relation to the Competitiveness of tourist destinations – With special attention to the spanish context 与旅游目的地竞争力相关的文化遗产方法-特别关注西班牙的背景
IF 0.6
ESIC Market Pub Date : 2016-05-01 DOI: 10.7200/esicm.153.0472.4
M. V. Salvador
{"title":"An approach to cultural heritage in relation to the Competitiveness of tourist destinations – With special attention to the spanish context","authors":"M. V. Salvador","doi":"10.7200/esicm.153.0472.4","DOIUrl":"https://doi.org/10.7200/esicm.153.0472.4","url":null,"abstract":"This paper presents an approach to the relationship between cultural heritage and tourism, given the importance cultural properties have acquired as a competitive differentiator. The search for models for measuring the competitiveness of tourist destinations has paralleled the evolution of the people in the early decades of the present century, and research based on observations of visitors, environments, and of the objects that form Spanish cultural wealth is necessary. Apart from measurement models with objective indicators, we identify a number of intangibles, such as identity, authenticity and even human development; they capture a type of tourist that seeks emotional experiences, while being prone to receiv-ing content to a greater or lesser degree. The new Technologies of Information, Tourist Observatories, and National Plans concerning the different heritages of Spain are tools and instruments that increase the possibility of measuring the economic competitiveness of tourist destinations. * The present study is based on the competitive research project titled “Competitiveness analysis of Spain as a touristic destination: Proposal for a measurement model of tourist intangibles”, which was funded by the Universidad Autónoma de Madrid (Ref. CEMU 2013-15) and developed by a research team that included the author.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"307-329"},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Destino turítisco y competitividad territorial: una aproximación desde la geografía a la competitividad territorial y al papel del territorio como factor competitivo 旅游目的地与地域竞争力:从地理角度探讨地域竞争力和地域作为竞争因素的作用
IF 0.6
ESIC Market Pub Date : 2016-05-01 DOI: 10.7200/esicm.153.0472.2e
Diego A. Barrado Timón
{"title":"Destino turítisco y competitividad territorial: una aproximación desde la geografía a la competitividad territorial y al papel del territorio como factor competitivo","authors":"Diego A. Barrado Timón","doi":"10.7200/esicm.153.0472.2e","DOIUrl":"https://doi.org/10.7200/esicm.153.0472.2e","url":null,"abstract":"El principal objetivo de este texto es reflexionar sobre la competitividad territorial en el sector turístico, utilizando para ello la perspectiva de la geografía. Tras un análisis teórico conceptual general sobre competitividad y competitividad territorial, se realiza una aproximación al sector turístico, y de forma expresa al análisis científico del destino entendido como la forma en que se produce la organización espacial de la producción y del consumo turístico. Esta realidad teórica del destino conlleva la existencia de complejas relaciones geográficas que influyen en la competitividad del mismo, y que son en gran medida externas a las firmas que en él operan. En consecuencia, se afirma la existencia de una competitividad territorial en el turismo conceptualmente diferente de la suma de las competitividades individuales de cada una de las empresas que operan en un determinado territorio; así como la importancia que los factores geográfico-territoriales, entendidos desde un punto de vista cuantitativo y cualitativo, presentan para definir dicha competitividad.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Tourist destination and territorial competitiveness: a closer look from geography to territorial competitiveness and the role of the territory as a competitive factor 旅游目的地与地域竞争力:从地理角度看地域竞争力以及地域作为竞争因素的作用
IF 0.6
ESIC Market Pub Date : 2016-05-01 DOI: 10.7200/ESICM.153.0472.2
D. B. Timón
{"title":"Tourist destination and territorial competitiveness: a closer look from geography to territorial competitiveness and the role of the territory as a competitive factor","authors":"D. B. Timón","doi":"10.7200/ESICM.153.0472.2","DOIUrl":"https://doi.org/10.7200/ESICM.153.0472.2","url":null,"abstract":"The main objective of this text is to ponder the topic of territorial competitiveness in tourism through a geographical perspective. After a general, conceptual, theoretical analysis of competitiveness and territorial competitiveness, the tourism industry was approached to undertake a specific scientific analysis of tourist destination, understanding this as how the spatial organization of the production and tourist consumption take place. This theoretical destination reality involves the existence of complex geographical relationships that influence competitiveness and that are, to a great extent, external influences for the companies working in the field. Consequently, it can be stated that there is territorial competitiveness in tourism, which is conceptually different from all other individual competitive aspects of each company operating in a given geographical area; as well as the importance of territorial geographic factors, understood from the quantitative and qualitative point of view, when defining said competitiveness.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"47 1","pages":"233-252"},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Una aproximación al Patrimonio Cultural en relación con la competitividad de los destinos turísticos. Especial atención al contexto español 文化遗产与旅游目的地竞争力的关系。特别注意西班牙语境
IF 0.6
ESIC Market Pub Date : 2016-05-01 DOI: 10.7200/esicm.153.0472.4e
María Villalba Salvador
{"title":"Una aproximación al Patrimonio Cultural en relación con la competitividad de los destinos turísticos. Especial atención al contexto español","authors":"María Villalba Salvador","doi":"10.7200/esicm.153.0472.4e","DOIUrl":"https://doi.org/10.7200/esicm.153.0472.4e","url":null,"abstract":"Este artículo plantea un acercamiento a la relación existente entre el patrimonio cultural y el turismo, dada la importancia que han adquirido los bienes culturales como elemento diferencial competitivo. La búsqueda de modelos de medición de la competitividad de los destinos turísticos ha ido en paralelo a la evolución del individuo en estas primeras décadas del siglo XXI y se hacen necesarios los estudios e investigaciones basadas en la observación del visitante, de los entornos y de los propios objetos que forman nuestra riqueza cultural. Aparte de los modelos de medición con indicadores objetivos, nos encontramos con una serie de intangibles como la identidad, la autenticidad e, incluso, el desarrollo humano, entre otros, que describen a un tipo de turista que busca vivencias emocionales al tiempo que es proclive a la recepción de contenidos en mayor o menor grado. Las Nuevas Tecnologías de la Información, los Observatorios Turísticos o los Planes Nacionales sobre los distintos patrimonios de nuestro país son herramientas e instrumentos que aumentan la posibilidad de la medición de la competitividad de los destinos turísticos patrimoniales.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2016-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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