{"title":"Balancing the quality and price of service - a case study","authors":"C.L. Cao, T. Goh","doi":"10.1109/IEMC.2004.1408862","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1408862","url":null,"abstract":"The airline industry is highly competitive today. Many budget airlines have entered the airline industry and they offer attractive low airfares. However, the services provided by the budget airlines are far less than the traditional airlines. How to balance the needs for lower fares and higher service quality is a widely discussed topic today. This paper investigates some important issues and factors that influence the decision by consumers that could help airlines to develop a proper marketing strategy in different situations. Many passengers prefer low fare airlines, while service quality could have a better profit margin. Through a survey and the used of KANO model, this paper also investigates how to achieve the balance between service quality and airfare, which is the main advantage of economical airlines over flag airlines and budget airlines.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131170020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How to manage knowledge more efficiently in manufacturing enterprise","authors":"X.Y. Liu, Z.P. Fan, C.Q. Zhang","doi":"10.1109/IEMC.2004.1407181","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407181","url":null,"abstract":"It is important to remain the knowledge in the enterprise as more as possible. How to recognize the value of the knowledge? The useful knowledge must be applied in business process by the staff in enterprise. So, knowledge management includes not only document but also several factors, such as employee, business process. Human is the user of the knowledge. With the proper policy, he will also be a good developer of the knowledge. Business process tells us how to use the knowledge, such as where, when, who, etc. Another important thing in manufacturing enterprise is how to define the user of the knowledge. The staffs, who are in the business process, authorized to access the knowledge of enterprise. Knowledge belongs to enterprise. Logically, knowledge should be remained in company system, not remained in person's brain. To manage the knowledge more efficiently, ongoing knowledge and project knowledge must be applied in different model. Building knowledge management system is the important means to raise the organization ability. The system should manage the relationship of person, knowledge and business process. The system will help people to find his related knowledge along with the business process, which has been defined in the organization. The system should support the personal working portal and position knowledge portal to raise the work efficiency. This article points out the knowledge management architecture and system implementation emphasizing on the application of the knowledge. In the meanwhile, the paper also gives the sharing experience of knowledge management in Baosteel group.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"2010 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132575587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. A. Barbonis, C. van den Dam, M. Thiessen, B. Scholtalbers
{"title":"Strategic outsourcing of R&D: an exploratory study of human resources management practices of Indian outsource firms","authors":"P. A. Barbonis, C. van den Dam, M. Thiessen, B. Scholtalbers","doi":"10.1109/IEMC.2004.1407450","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407450","url":null,"abstract":"Outsourcing as a phenomenon makes the news almost regularly, as more firms announce plans to move jobs to low-wage countries. But, it has been going on for at least two decades and the recent trend towards outsourcing of R&D work leads to a number of problems, the most important of which appears to be related to human resources aspects. R&D outsourcing, if not properly managed, could have serious consequences for both outsourcer and outsource firms. We have little understanding of the phenomenon other than that thus far, it appears to be successful, prompting more firms to embrace outsourcing. The central question of this study is: what are the consequences of R&D outsourcing on HRM practices in outsource firms, and how should skilled staff undertaking R&D work at outsource firms be managed from a human resources point of view? Having decided to outsource R&D, foreign outsourcer companies expect Indian outsourcee firms to deliver high quality innovative output, often against tight time frames. First, some theories are discussed. Thereafter, a number of propositions derived from theory are presented. In this study, the propositions were empirically tested using field data. The study took the form of a multiple-case study involving 16 selected companies in Bangalore, India","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133120690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The evolution of supply-chain management into extended enterprise","authors":"E. Adesta, D. Agusman","doi":"10.1109/IEMC.2004.1408904","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1408904","url":null,"abstract":"In today's highly competitive, volatile and increasingly global manufacturing environment, manufacturing companies are increasingly aware of the need for agility and effectiveness at the supply-chain level, rather than simply at company level. Business process re-engineering and the resulting emphasis on core competence have influenced a move towards de-centralisation, flatter organisation structures and increased use of \"outsourcing\". It has been said that it is now supply-chain versus supply-chain and that this poses both opportunity and threat for many organisations, especially SMEs. While some work has been done in relation to developing the concept of integrated supply-chains, relatively little has been published with respect to the concept of \"extended enterprise (EE)\", the \"highest\" level of inter-enterprise integration. The major contribution of this paper lies in the bringing together of concepts from supply-chain management, strategic planning and management, concurrent engineering, project/programme management, CIM and human resource management, into development and illustration of an organisational structure based on a project/programme management approach that has the potential to support the effective identification, rationalisation and deployment of core competence across EE.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"29 9","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133139697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Establishing major successful factors of new technology-based firm from the perspective of dynamic firm capability (DFC) - the case of IDIS and KODICOM","authors":"Won-Seok Choi, J. Choung","doi":"10.1109/IEMC.2004.1407133","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407133","url":null,"abstract":"This article analyzes the NTBF (new technology based, firm) based upon the new framework of dynamic firm capability (DFC) to identify the different capabilities required at each growth stage. In this paper an attempt is made to emphasize the process, which is one of the major components (path, position, process) within the DFC. The underlying hypothesis is that process should be different from the firm's characteristic at each growth stage. More specifically, we will argue how the sub-components such as coordination, integration, and reconfiguration, would be differently operated and related to achieve a firm's final goal. Research methodology includes the case study involving structured interview and data collection from two leading Korean ICT (information communication technology) firms. One firm spun off from the university has accumulated the innovative capability in the technological boundary. On the other hand, the other firm retained the technological trajectory and formulated a strong point in terms of marketing competence. By analyzing those two different NTBFs, we find the strategic successful factors based upon the evolutionary point of view. It is a key contribution of this paper to study on the process mechanism of NTBFs, and to explain detailed process mechanism by viewing two different characteristics of the firm at the functional level.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133150812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technological entrepreneurship in South Africa: the case study of Eskom and Sasol","authors":"M. Kachieng'a","doi":"10.1109/IEMC.2004.1407154","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407154","url":null,"abstract":"The quest for broad-based economic empowerment in South Africa has influenced the development of strategic business linkages between large technology intensive companies and small technology start-up enterprises. One of the goal of broad-based economic empowerment is to engage persons and communities previously disadvantaged in the apartheid era development framework and incorporate them into the mainstream South African national economy. Technological entrepreneurship has been identified as one of the pathways towards this new economic dispensation in South Africa. This paper discusses a case study of two major technology intensive companies, i.e. Eskom and Sasol and their business linkages with small enterprises. A review of the business linkages is provided together with some reviews to facilitate effective economic empowerment and sustainable development. The paper concludes that there is need for serious mind shift in the perceptions of small businesses potential roles in technological entrepreneurship in relation to still several unexplored areas of potential gain for small businesses.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131696333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"New fuzzy GERT method for research projects scheduling","authors":"M. Gavareshki","doi":"10.1109/IEMC.2004.1407495","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407495","url":null,"abstract":"The aim of This work is to present a new applicable and suitable technique for research projects scheduling. Research projects have special characteristics that separate them from other projects. These include uncertainty in definition, sequence and duration time of activities; uncertain results; having loops and cycles; and no repetitive activities, so there is a need for special tools and techniques for scheduling these projects. Conventional scheduling techniques are not able to model research projects or have a lot of errors. Fuzzy GERT networks using capabilities of GERT and fuzzy, is powerful tools for scheduling, Iran research projects. This work presents a new method for solving fuzzy GERT networks. In this method, activity duration time and loops trapezoidal fuzzy numbers states repetition number, and output activities from nodes of network belong to a fuzzy set. In this method, the First time GERT networks computations are done based on evaluating nodes. Process outputs are scheduled network and project fuzzy completion time. These outputs are fuzzy numbers and can be analyzed by /spl alpha/ cuts. This method is more applicable and needs less computation than existing fuzzy and probability GERT methods. Besides, this method can get computerized and up to date easily. This method can be also applied for cost estimations in research projects. For checking validation, we compared this method with existence fuzzy and probability GERT methods, the results were very near to each other. We also applied it in an electronic institute. The results were more realistic than the results of their pervious method (CPM).","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127371018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supplier-buyer coordination management in Chinese enterprise","authors":"Z.X. Chen","doi":"10.1109/IEMC.2004.1408897","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1408897","url":null,"abstract":"This paper studies the supplier-buyer coordination relationships management in supply chain system based on empirical survey in P.R. of China. The key indices for measuring coordination performance of supplier-buyer coordination are divided into two levels: strategic level and operational level. The strategic level includes two basic indices: satisfaction degree and trust degree, and the operational level includes four group performance indices according to the four types coordination activities of supply chain, i.e., information coordination indices, workflow coordination indices, cash flow coordination performance indices and material flow coordination performance indices, each group indices also has different sublevel indices. The investigation shows that with the marketing economy development, more and more Chinese enterprises have the consciousness of increasing the coordination and cooperation in supply chain, performance in delivery, quality are increasingly improved, but performance on cooperating to low down inventory and cost not very well, trust and information sharing degree not very high, deep coordination relationships between buyer and supplier has not formed. This study is helpful for both Chinese and foreign enterprises to develop new strategy of operating supply chain in the changing market environment of global supply chain.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133816387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The fundamental problems related to R&D management literacy","authors":"H. Yamasaki, T. Matsubara, S. Otsuki","doi":"10.1109/IEMC.2004.1407448","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407448","url":null,"abstract":"In an organization, output is determined by the combination of \"ability of the individual\" and \"strengths of the organization\". The essential qualities for research and development management literacy are therefore the ability to \"nurture people with excellent individual qualities\" and \"create a strong organization\". In This work, the authors discuss the fundamental problems related to \"organizational literacy\", which is indispensable, especially for management level executives.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"310 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115913531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Sustainable innovation planning from successful practice: competence and business excellence considerations","authors":"V. Raurich, F. Fahrni","doi":"10.1109/IEMC.2004.1407067","DOIUrl":"https://doi.org/10.1109/IEMC.2004.1407067","url":null,"abstract":"Current innovation management literature and research describing innovation planning seems to disregard the possibility to continuously execute such an effort within a given enterprise. Resulting from a practice oriented research involving nine international enterprises, insights concerning needed competencies, an integrative process and business excellence for successful innovation planning are realized. The accelerating complexity of markets and the increasing dynamic of technological change are economic drivers leading to the increased importance of coordinating innovation related activities. This article's focus is laid on business excellence in innovation planning, including the competencies involved. It encompasses the integration of market, technology and business strategy activities, as well as continuous learning. The industrial examples regarded in this research are technology-based enterprises in supplier markets. Aiming at business excellence with a clear and repetitive innovation planning process enables the creation of sustainable competitive advantages. Entrepreneurial recommendations are given as a deduction from the performed research.","PeriodicalId":412957,"journal":{"name":"2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574)","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117030168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}