{"title":"Quality of Service as a Predictor of Customer Satisfaction in Healthcare Sector","authors":"Muzna Ashfaq","doi":"10.46745/ILMA.JBS.2020.16.01.06","DOIUrl":"https://doi.org/10.46745/ILMA.JBS.2020.16.01.06","url":null,"abstract":"This study examines role of quality of service as a predictor of customer satisfaction in private hospitals. Using a sample of customers of selected private hospitals in Karachi, this study used reliability statistics, Pearson correlation analysis, and OLS regression techniques to analyse the data. The results show that private hospitals are trying to deliver healthcare service that is at par with the expected standards set by their customers. The findings of this study will help management of these hospitals to develop and implement appropriate and effective strategies that would be helpful in delivering quality healthcare services to the patients.","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121204322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Investigating the Nexus of Psychological Capital With Entrepreneurial Success: The Mediating Role of Burnout","authors":"Sarfraz Ali Malak","doi":"10.46745/ilma.jbs.2022.18.02.01","DOIUrl":"https://doi.org/10.46745/ilma.jbs.2022.18.02.01","url":null,"abstract":"This research empirically investigates the association of psychological capital (PsyCap) with success of entrepreneurs, and also examines the mediating role of burnout on the relationship between PsyCap and entrepreneurial success. In research design, quantitative methods were employed and cross-sectional data were collected by using random sampling technique through online survey questionnaire adopted from previous studies. The sample size determined through G* power was 134 for this study; however, we got response from 296 entrepreneurs of Sindh province, Pakistan. The data are analyzed in SmartPLS-SEM to assess measurement and structural models, and to compute hypotheses testing results. The findings reveal that PsyCap has positive significant relationship with success of entrepreneurs. This suggests that higher PsyCap abilities ensure more success of entrepreneurs in their entrepreneurial activities. Interestingly, PsyCap reported a negative impact on burnout; means good PsyCap resources reduce the negative effects of burnout among entrepreneurs. Results further indicate that burnout partially mediates the relationship between PsyCap and success; hence shows that entrepreneurs in Pakistan due to more Job demands, risks, and uncertain situations experience burnout which impacts on their success, however, positive PsyCap resources; including resilience and optimism, as well as self-efficacy and hope, work as buffer and ameliorate negative burnout effects and help entrepreneurs in achieving businesses success. The outcomes of this research provide valuable practical implications for countering burnout through fostering PsyCap resources which is important for strengthening entrepreneurship, and adds fresh insights in the existing literature.","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121315567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Study Of Entrepreneurial Intentions Among Business and Commerce Graduates: Evidence From Public Sector Universities of Sindh","authors":"Dr. Sadia Anwer","doi":"10.46745/ilma.jbs.2019.15.02.09","DOIUrl":"https://doi.org/10.46745/ilma.jbs.2019.15.02.09","url":null,"abstract":"Developing nations, like Pakistan, have been espousing a host of several economic challenges. Finding a job for an educated person is hard. The governments of these nations are struggling with the scarcity of resources to accommodate the young human capital. Hence under such perplexing conditions, the finding and earning a source of bread and butter under the name of entrepreneurship has been considered as the best solution to the challenge. However, being an entrepreneur in a country like Pakistan requires several cool capabilities and attitudes. The educational pattern in Pakistan is shaping the youngsters to meet the challenges of the job market, by replacing them with an entrepreneurial attitude. This study is, therefore, has attempted to investigate the relationship between business and commerce graduates’ personality traits and entrepreneurial traits. In this regard, the shreds of evidence have gathered from the public sector universities of Sindh, which is imparting professional and academic excellence to the lower-middle-class population of the province. Using the Partial Least Squire approach the gathered data was analyzed. The results revealed that Goals and aspirations significantly predicted the entrepreneurial intention among business and commerce graduates. However Big-5 personality and Risk-taking attitude did not influence the entrepreneur’s intention. The findings of the study will add value to this existing entrepreneurial literature, in Pakistani particularly the Sindh context.","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132557458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Study on Causal Nexus between Export, mport and Economic Growth byFrequency-Domain Approach: Evidence from Selected East and Southeast Asian Economies","authors":"Cai-hong Tang","doi":"10.46745/ilma.jbs.2022.18.02.06","DOIUrl":"https://doi.org/10.46745/ilma.jbs.2022.18.02.06","url":null,"abstract":"In this study, frequency domain Granger causality test and generalized forecast error variance decomposition are employed to check the causal direction and contribution of exports and imports to economic growth for eight economies. Granger results show: in the short run, (a) Japan, Indonesia, and Thailand support growth-led import, Malaysia supports import-led growth, and Singapore supports bidirectional causal connection between imports and economic growth; (b) Indonesia supports growth-led export, the Philippines and Thailand support export-led growth, and Hong Kong SAR and Singapore support mutual causality between exports and economic growth; in the long run, (c) Indonesia and Thailand support growth-led import, Japan, Hong Kong SAR, and Singapore support import-led growth, and South Korea supports a two-way causality nexus between imports and economic growth; (d) South Korea and Indonesia support growth-led export, Japan, Hong Kong SAR, and Singapore support export-led growth, and Thailand supports bidirectional causality between exports and economic growth. Variance decomposition results indicated that in Japan, South Korea, Malaysia, Indonesia, and the Philippines, imports explain a larger part of economic growth than exports; in Hong Kong SAR and Singapore, exports have a larger impact than imports on economy; in Thailand, exports and imports are almost at the same importance level.","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128086339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Muslim consumer response towards CSR focused companies with special reference of financial impact on the stock value of the companies","authors":"M. M. Q.Khan","doi":"10.46745/ilma.jbs.2019.15.01.17","DOIUrl":"https://doi.org/10.46745/ilma.jbs.2019.15.01.17","url":null,"abstract":"Social and societal marketing are the ways through which the company markets their product as per the consumer needs and demands and on the other hand spreads the message of their interest. On the other hand corporate social responsibility (CSR) is a business approach that contributes to sustainable development by delivering economic, social and environmental benefits for all stakeholders. The organizations set their budget to spend on the social & societal causes. In this research paper the concept of social and societal marketing is provided along with the concept of CSR linked with Quran verses and Ahadith in favor of charity. It is emphasized in the paper that Muslim consumers are responsive towards the companies which keenly participates in the public welfare work through CSR. ","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121766651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stock market volatility and it's determinants in Pakistan stock market.","authors":"S. Tufail","doi":"10.46745/ilma.jbs.2021.17.01.04","DOIUrl":"https://doi.org/10.46745/ilma.jbs.2021.17.01.04","url":null,"abstract":"Stock price volatility is considered as one of the most important areas of concern for the capital markets regulators, investors and academicians in recent years. Corporate dividend policy as a determinant of stock market volatility is a significant area of concern for the investors as well as the managers of the company due to political instability and the current economic crisis in Pakistan. This study aims at determining the effect of significant factors such as dividend yield, dividend payout ratio, foreign exchange rate and foreign direct investment on stock price fluctuation in Pakistan, which contributes to overall variation in stock price volatility. The study used a sample of 200 Pakistani listed companies by employing the regression analysis. The endogeneity issues were addressed through the generalized method of moments (GMM) estimation. The study concludes that stock price volatility has a negative association with dividend policy. The study also suggests that foreign direct investment and foreign exchange rates both negatively influence the stock price fluctuations in emerging markets. The findings of this study provide practical implications for the investors, policymakers and firm managers.","PeriodicalId":407267,"journal":{"name":"IBT Journal of Business Studies","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114887579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}