Workforce Competencies and Digital Transformation: A Literature Survey

Abstract

The 21st century is an era of disruption, vanishing entities lagging behind to transform themselves. Digital transformation therefore has gained much recognition especially in the 21st century, as the technological advancement assists in significantly optimizing business operations, product service and design innovation. Organizations around the world are investing and making constant efforts in digital transformation by updating and upgrading their business processes in order to improve the firm’s performance and achieve competitive advantage. However digital transformation requires the workforce to possess adequate competencies, both for implementation and utilization post implementation, as these technological changes bring intense shifts in the attitude and behaviour of the traditional ways of doing. This paper, therefore, attempts to bridge the gap in literature for the changing needs of today’s workforce competencies that are deemed necessary in the era of digital transformation, by gathering evidences from literature analysis. The paper contributes to the body of literature by directing industry practitioners and researchers to adopt a wider outlook, while undergoing the journey of digital transformation, which encompasses diversity in workforce competencies. The researcher has discussed diversity and digital transformation, with the perspective of what digital transformation needs is what gender diversity offers.