{"title":"Evolving corporate crisis response coordination for maximum resilience.","authors":"Ashley Goosman","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance's US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"15 3","pages":"237-244"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39651985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Business continuity beyond COVID-19: Lessons learned and the 'illusion of preparedness'.","authors":"Tracy Hall","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>The COVID-19 pandemic has forced organisations to react swiftly to an evolving crisis and find creative solutions in real time. In a relatively short period, remote access, employee hardware requirements and flexible work schedules have significantly raised people's expectations regarding what constitutes a 'normal' level of preparedness. However, have organisations capitalised on the lessons learned from the event to improve operational practices and business opportunities, or has the situation merely created an illusion of preparedness? This paper describes the incredible strides made over the last two years before exploring the key lessons that have been overlooked and discussing the potentially misleading sense of readiness that threatens to prevail.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"16 1","pages":"45-52"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40718800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Maturity modelling: A qualitative approach.","authors":"Roderic Keeley","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>To restore, recover and resume operations in the wake of a major interruption to business requires clearly defined goals and the existence of a roadmap to achieve, if not exceed, established expectations. This paper proposes that the use of a qualitative approach to measuring business continuity maturity provides the ideal lens through which to gauge an organisation's current state, identify the gaps that need to be closed, and create that roadmap to resilience. Specifically, the paper argues that looking at how well something is completed or understood provides significantly more value than a yes/no quantitative approach that looks only at if something meets expectations. As any successful programme requires ongoing refinement, this paper is intended both to encourage and challenge practitioners to understand better why - and how - to measure their business continuity programme, as well as provide a foundation for development, with a view to unlocking the opportunity for continued resiliency.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"15 3","pages":"270-276"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39651988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How to leverage business leadership's newfound interest in business continuity.","authors":"Grace Burley","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>In 2020, business continuity programmes around the world came under the spotlight like never before. This paper investigates whether business continuity professionals have done enough to maintain this newfound attention and leverage the opportunity associated with it. The paper argues that business continuity professionals must build on the lessons learned from the COVID-19 response and work more closely with business leaders. The paper describes practical and tangible ways to do this, including leveraging data and asking leadership for feedback on existing approaches and plans, with a view to maintaining business leaders' focus on business continuity.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"16 1","pages":"17-22"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40412119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editorial.","authors":"Lyndon Bird","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"15 3","pages":"212-213"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39651982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors that affect mass fatality management and crisis standards of care: Lessons from the El Paso COVID-19 surge.","authors":"Dee Grimm","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>This paper examines the substantial spike in fatalities that occurred in El Paso, Texas in late 2020 due to an unprecedented surge in COVID-19 infection. It also considers various explanations for the fatality surge, and the fatality management issues observed during the event. The paper suggests what lessons can be learned from this event, in particular those preventable causes that could be avoided in a future outbreak. The paper also examines the gaps in existing mass fatality management processes as they apply to planning for pandemics and mass fatality crisis standards of care.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"15 3","pages":"245-254"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39651986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Returning to the workplace during the COVID-19 pandemic: A framework to inform business decision-making.","authors":"Lisa M Koonin","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>During the COVID-19 pandemic, many officebased workplaces closed and a large proportion of the workforce switched to working remotely. Plans to return to the office, however, have been delayed on several occasions due to surges in cases related to virus variants. Recognising that businesses need to know when and how to return safely to their offices, this paper provides a six-part framework to help guide their decisions regarding workplace re-entry.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"16 1","pages":"62-72"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40412116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Society matters: What steps can be taken to minimise elite panic?","authors":"Deborah FitzPatrick","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>This paper examines the concept of panic, drawing on the experience of the people of New Orleans in the lead-up and aftermath of Hurricane Katrina in 2005. Of particular interest is how residents of the city were affected by the response from the city's elite leadership. The paper discusses the lessons learned from this event and provides recommendations to reduce elite panic and improve cooperation between emergency management leaders and those governing the communities, regions and countries they serve, with a view to enhancing social capital.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"16 1","pages":"73-85"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40412122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jackie Ratner, Vincent Westfallen, Susanna Aguilar, Jeff Schlegelmilch
{"title":"Remote work and climate change: Considerations for grid resilience in the 21st century.","authors":"Jackie Ratner, Vincent Westfallen, Susanna Aguilar, Jeff Schlegelmilch","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>This paper explores how the unprecedented dependence on remote work since the start of the COVID-19 pandemic has affected the demand for electricity. The paper discusses how the increased dependence on information and communication technologies has driven a shift in the daytime demand for power, from the commercial sector to the residential sector, prompting changes in the way electric utilities plan for peak load demand. As the article goes on to argue, this exposes the growing need for greater grid resilience in order to safeguard the supply of electricity in the face of increasingly frequent potential disruptions such as extreme weather events. The paper finds that emergency planners and responders, public agencies, utilities and other public and private sector stakeholders will need to collaborate ever more closely when devising and implementing solutions as well as when responding to emergencies.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"16 1","pages":"53-61"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40718801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Anticipatory foresight and adaptive decision-making as a crucial characteristic for business continuity, crisis and emergency leadership.","authors":"Robert C Chandler","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>This paper reviews some of the common challenges to high-quality decision-making at the leadership level, such as limiting decision shortcuts, analytical blind spots, failure to consider multiple perspectives or options, and reluctance to adjust decisions that are not working well. The paper also reviews some of the pertinent literature and scholarship on decision-making approaches to build a summative decision-making model of anticipatory foresight and adaptation to overcome dysfunctional decision-making mistakes. The paper proposes a new framework that focuses on the internal decision-making processes that leaders should adopt - an approach to decision-making that combines the concepts of anticipatory foresight, predictive vision, creative imagination, adaptive skill sets and adaptive flexibility. It is essential to incorporate these dimensions in how we prepare leaders, equip and train them, create processes and protocols, and ultimately how we evaluate and assess leadership performance.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"15 3","pages":"255-269"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39651987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}