{"title":"Confronting wicked problems and creeping crises: Integrated crisis management.","authors":"Brendan Monahan","doi":"10.69554/QFYT8147","DOIUrl":"https://doi.org/10.69554/QFYT8147","url":null,"abstract":"<p><p>The disciplines of crisis management, emergency management, business continuity and resilience are at an inflection point. Is the work of professionals in these fields subject to what some have called at recent industry conferences a failure of imagination? Are the tried-and-true methods and activities serving practitioners as well as they always have, or does today's world demand something different? The more important question is: In these conditions, how can crisis leaders do the most good? To answer that question, crisis management professionals may consider shifting their emphasis from planning, training and exercising alone and introducing more explicit focus on the delivery of good decision making - in other words, a transition of emphasis from response planning to more strategic programme management. All crises - whether fast burning, slow burning or creeping - require decision making. Ultimately in the aftermath, organisations and their leaders are judged not only on the outcomes of a crisis response, but on the decisions they made. Furthermore, this judgment is made not only on whether the decisions were right or wrong alone, but also whether they were defensible based on the best available information at the time. In confrontation with these realities, there is a unique role for enterprise crisis teams to define a value proposition along a set of guiding principles. From there, operational execution may be bridged through an integrated crisis management framework. This paper proposes a way forward along these lines. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"314-326"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144052467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bolstering emergency power resilience for hospitals during power outages: How the Los Angeles County Emergency Medical Services Agency initiative offers a blueprint for other jurisdictions.","authors":"Eric Cote, Terry Crammer, Christopher Sandoval","doi":"10.69554/BLRP8859","DOIUrl":"https://doi.org/10.69554/BLRP8859","url":null,"abstract":"<p><p>This paper describes an initiative launched by the Los Angeles County (LAC) Emergency Medical Services (EMS) Agency to bolster emergency power resilience for hospitals operating in LAC. The multiyear initiative, launched in 2019 and concluded in October 2023, culminated in the publication of the 'Healthcare Facility Emergency Power Resilience Playbook',1 a heralded resource that introduces innovative protocols to address significant vulnerabilities uncovered during the initiative. These vulnerabilities included seriously outdated generators, facilities with no redundant emergency power and facilities with limited onsite generator fuel storage capacity. New protocols developed to address these gaps include accelerated emergency power threat reporting by hospitals and a first-ever, confidential risk rating of hospital emergency power systems by a government agency. This move is intended to help the LAC EMS Agency maintain closer vigilance of higher-risk facilities during an outage. The new protocols far exceed the federal government's emergency power requirements for hospitals. This paper also outlines the additional steps jurisdictions could consider to build on the LAC EMS Agency's groundbreaking work to achieve even higher levels of emergency power resilience. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"340-356"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144051356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editorial.","authors":"Lyndon Bird","doi":"10.69554/VOMH6630","DOIUrl":"https://doi.org/10.69554/VOMH6630","url":null,"abstract":"","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"312-313"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144052468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrating cyber resilience: A critical component of comprehensive business resilience.","authors":"Robert Fernandes","doi":"10.69554/LMGO9459","DOIUrl":"https://doi.org/10.69554/LMGO9459","url":null,"abstract":"<p><p>This paper advocates for the integration of threat exposure monitoring (TEM) as a critical tool in cyber security resilience frameworks. As organisations face increasing cyber threats, TEM provides an essential, proactive approach to identifying potential vulnerabilities before they can be exploited. By monitoring various online environments, including the dark web, hacker forums and misconfigured cloud storage, TEM can uncover compromised credentials, exposed data and other risk factors that could lead to operational disruptions. This proactive monitoring strategy enhances an organisation's preparedness, helping to prevent costly incidents and mitigate risks before they escalate. Using notable case studies, such as the Colonial Pipeline ransomware incident and the Orange Spain outage, the paper illustrates the devastating impact of cyber breaches and underscores how TEM could help avoid similar disruptions. Readers will gain an understanding of how to implement a TEM programme, identify critical digital assets for monitoring and integrate TEM within broader threat intelligence practices. Ultimately, this paper provides resilience professionals with a structured approach to leveraging TEM for robust cyber defence, offering practical insights on reducing exposure risks and strengthening overall business resiliency. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"357-371"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144016562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Active shooters: The underutilisation of emergency operations centres - the need for a checklist to guide response and recovery.","authors":"Mikel Alford, Rachel Hollinger","doi":"10.69554/WFRD1370","DOIUrl":"https://doi.org/10.69554/WFRD1370","url":null,"abstract":"<p><p>The emergency operations centre (EOC) is a critical emergency response and recovery component that provides information management and resource allocation. EOCs are often used during all hazards; however, after reviewing over 25 after-action reports for active shooter incidents, they are frequently underutilised. Not activating or delaying activation can slow recovery efforts and lead to chaos for the first responders and the public due to a lack of situational awareness. Historical active shooter incidents, such as the San Bernardino attack, Uvalde school shooting and Aurora theatre shooting, highlight both the challenges and successes of EOC activations. Positive examples, including the Los Angeles International Airport (LAX) shooting and Pulse Nightclub attack, demonstrate how timely EOC activation improved resource coordination, victim services and public communications. A specialised active assailant checklist for EOC operations has remained largely absent even though the incidents pose a complex threat. The City of Murrieta and the City of Temecula worked to fill that void. They developed an 'Active Shooter EOC Checklist', informed by lessons learned from previous mass shootings and resources such as the 'United on Guns' protocol. The checklist guides the agencies through emergency operations, ensuring public communication, victim assistance, volunteer and donation management, recovery and other critical functions are not missed. This paper describes how EOC utilisation can streamline response operations, reduce fatalities and support community recovery efforts. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"381-394"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144062623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Adapting workplace violence strategies to manage company risk and the modern workforce paradigm.","authors":"Robert Achenbach, Debra Andersen","doi":"10.69554/NTRS4803","DOIUrl":"https://doi.org/10.69554/NTRS4803","url":null,"abstract":"<p><p>As the remote workforce evolves, security professionals must align the workplace violence strategy to secure assets, data and employees to manage company risk tolerances. The threat of workplace violence is not only confined to the traditional office space, it is also a relevant threat for employees working from their own homes. Employees working from home do not have access to the same physical security protections or practices in place in the pre-pandemic workplace. This paper examines considerations for identifying and preparing for threats of violence and establishing a proactive approach for securing the new workforce paradigm. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"327-339"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144037450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
John J Burke, Nina Shaafi Kabiri, Kevin Thomas, Michael Karam
{"title":"The incident command system and recovery: Establishing the recovery section in the ICS to promote sustained recovery operations.","authors":"John J Burke, Nina Shaafi Kabiri, Kevin Thomas, Michael Karam","doi":"10.69554/VYSH1374","DOIUrl":"https://doi.org/10.69554/VYSH1374","url":null,"abstract":"<p><p>This paper explores the importance of adopting a broader perspective and applying lessons learned from response and recovery efforts to establish a more adaptive incident command system (ICS) approach to recovery and resilience. The National Incident Management Systems (NIMS) has been used since its introduction in 2004 to a consistent nationwide framework and approach to enable government at all levels (federal, state, tribal, local), the private sector and non-governmental organisations (NGOs) to work together to prepare for, prevent, respond to, recover from and mitigate the effects of incidents regardless of their cause, size, location or complexity.1 NIMS provides a consistent framework for responders to handle incidents of any size or significance including those that require large command structures to ensure appropriate objectives and resources are applied to the incident within a common framework.2 While NIMS and the National Defense Response Framework (NDRF) provide specific objectives for response, less attention has been given to establishing a recovery section within ICS to enable small, medium and large communities to facilitate recovery in a structured fashion. Much of the incident command system is used for response operations. This paper examines the history of ICS and the emergence of recovery and resiliency and their intersection to offer communities with a practical recovery platform and playbook. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"372-380"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144048731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stress on the line: The role of organisational communication in responder well-being.","authors":"Ronda Nowak","doi":"10.69554/KTYG3259","DOIUrl":"https://doi.org/10.69554/KTYG3259","url":null,"abstract":"<p><p>Emergency management is an inherently stressful field. Repeated exposure to the stress of emergency incidents increases the vulnerability of responders to post-traumatic stress disorder (PTSD) symptoms. Research has suggested, however, that internal organisational communication can also play a significant role in that vulnerability. This paper examines these findings through a case study of internal communication in a fire department and its effect on the stress levels of its members. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 4","pages":"395-405"},"PeriodicalIF":0.0,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144038921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"RARET's coalition-based model: Addressing complex life-sustaining transportation during emergencies.","authors":"Dean Sydnor","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Emergencies intensify existing vulnerabilities and create new ones for people in their impact areas. In the case of transportation, for example, disasters have the capacity to isolate individuals from the services on which they rely not for only their health and wellbeing, but for their very lives. This paper discusses the Regional Alliance for Resilient and Equitable Transportation (RARET) - a coalition-based model created to address non-life-saving transportation coordination needs during emergencies. RARET focuses on the provision of lifesustaining transportation, serving vulnerable individuals who may require first-responder assistance if their unaddressed needs remain unmet. Using examples from the COVID-19 pandemic as well as seasonal and regional disasters, the paper highlights how leveraging a coalition built to break down the sector and geographical silos leads to better outcomes for the public and bolsters regional resiliency. The paper underlines how the novel nature of RARET delivers ongoing process improvements via a new emergency transportation provider network. Lastly, the paper suggests methods to adapt this model to other jurisdictions.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"17 3","pages":"248-260"},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139997734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mike Blyth, Antony Sherlock, Sula Mpande, Daniel Beale
{"title":"An apolitical risk assessment of the 2024 US elections: The threat of widespread riots and significant business disruption.","authors":"Mike Blyth, Antony Sherlock, Sula Mpande, Daniel Beale","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Civil disorder has always plagued humanity, with violence being triggered by real or perceived grievances, rumours and speculation, and internal or external agitators. The risk to people, communities, businesses and the rule of law is not isolated to a particular country or society. The propensity for violence and how it is incited is, however, an evolving threat with the advent of the 'modern riot'. The causes of violence centre on economic and social injustice, sports- and event-related riots, a reaction to police or security forces and political unrest. As the US nears the contentious 2024 elections, the failing trust in the three branches of government combined with external global tensions and conflict, threats from domestic extremist groups, a rising acceptance of violence as a means of settling political disagreements, hostile nation actors and international terror groups that exploit societal instability create fertile conditions for widespread violence. Exacerbating these factors are the risks from artificial intelligence (AI) deepfake, rapid mass communications, the citizen journalist, prominent influencers amplifying grievances and inflammatory media reporting. This convergence of exacerbators and accelerants for political discord offers the potential for serious security risks and significant business disruption.</p>","PeriodicalId":39080,"journal":{"name":"Journal of business continuity & emergency planning","volume":"18 1","pages":"6-38"},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142009618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}