International Journal of Business and Management Science最新文献

{"title":"The Effect of Managerial Skills on Internal Service Quality: A Study of City Administrations in Amhara Regional State, Ethiopia, Based on Katz’s Managerial Skills Model and Yaoli’s Internal Service Quality Measures","authors":"Kebede Molla Melkamu","doi":"10.5539/ijbm.v18n5p187","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p187","url":null,"abstract":"Previous studies have yet to identify the managerial skills that significantly impact internal service quality in city administrations, creating a gap in understanding. The current study uses Katz's Managerial Skills Model and Yaoli's Internal Service Quality to identify correlations between managerial skills and Measures to determine practical abilities that affect internal service quality. The survey examines the effectiveness of managerial skills on internal service quality. The research design is a cross-sectional survey with a sample size of 4 municipalities, 196 employees, and 12 managers selected using a multi-stage stratified sampling technique. Three types of managerial skills and seven dimensions of internal service quality measures were considered, in which each of the skill types and sizes was measured with Likert scale self-administered questionnaires. Arithmetic mean, median and factor analysis were used to analyze inter-related Likert scale data, and their performance was compared. The result found that factor analysis is the best method to analyze the collected Likert scale data. Eventually, weighted least square (WLS) estimation was fitted where technical skill (β = 0.31, P < 0.01) and conceptual skill (β =0.3, P_value < 0.01) were found significant and had a positive effect. However, Human skill (β = -0.07, P_value = 0.073) was insignificant at a 5% significance level, meaning technical, managerial skills and human managerial skills significantly positively affect internal service quality; the conceptual managerial skill was insignificant at a 5% significance level. The weighted least square estimation showed better performance concerning R-square, MSE, AIC and BIC values; with the trimmer, the better. Multiple linear regressions and partial and semi-partial correlations were run, and the significance and direction of correlation were equivalent to that of WLS. The study's conclusion highlights that enhancing managerial technical and human skills can improve internal service quality. This improvement can enhance external service quality, employee job satisfaction, and performance.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135490139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identification of Sustainable Practices in Brazilian Companies: A Case Study in the Food Sector","authors":"Daniella Rita de Carvalho Souza, Eduardo Gomes Salgado, Jean Marcel Sousa Lira","doi":"10.5539/ijbm.v18n5p160","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p160","url":null,"abstract":"This research seeks to verify the presence of sustainable practices in the Brazilian food industry and how these practices affect this sector. Through a case study applied in two food companies (Alpha and Beta), it was possible to characterize and quantify the sustainable practices used in these companies. With this, it was observed that although the Alpha company meets the criteria established by the legislation and guidelines in ISO 14000, it opted not to be certified. However, this is a goal to be achieved. Furthermore, the Alpha Company provides guidelines prioritizing suppliers with socio-environmental certifications, such as ISO, but it still does not have sustainability reports. The Beta company, following the criteria imposed by the legislation, has the ISO 14001 certifications. The structuring of the sustainability report and its publication has already been a reality in the Beta Company through the Global Compact since 2003. The Alpha and Beta companies do not specify what internal and external factors are motivational in the application of sustainable practices, although they claim to be in accordance with the current legislation. Lastly, the companies surveyed, while presenting sustainable practices involving the three pillars, did not strive to respond in detail about each of the pillars, considering the practices in general. It was found that a lot of information about the companies´ priorities was on compliance and could not be answered.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135490422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Communication in Sport Sector: A Brief Analysis of the Pandemic Crisis Period","authors":"Asli Cazorla Milla, Monica Machado, Leonardo Jose Mataruna-Dos-Santos","doi":"10.5539/ijbm.v18n5p177","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p177","url":null,"abstract":"The COVID-19 pandemic changed the general behaviour of the society regarding leisure and entrainment in social media. The pandemic had huge impact in the world of marketing and communications. Sta9rting from the social distance to the lockdown period, the society converted their actions to access and consume content from the different social media channels. Some marketing practitioners argue that making money is critical right now whereas others strongly believe the opposite. The strength of digital and social media communication in times of crisis has been proven in the past and it has been proven during this pandemic as well. During this pandemic we have witnessed similar communication practices that are adapted by the global companies. It became evident that brands must make tough choices affecting customers and develop the right message through right channel while ensuring the honesty and trust in their campaigns. With the uncertainty of next quarter or even next months, brands have had to adjust their marketing budget drastically. Whatever they have planned in the beginning of 2020 was no longer applicable and it leads to quick and sweet adoption of new realities in their communication strategies. Being transparent, supporting local communities and overall focusing on brand awareness rather than product push have been the common practices amongst brands. In addition to successful communication practices, we have also witnessed common pitfalls such as brands communicating the same message without giving any solutions to their customers when it comes to products or services adoption. This research aim to analyze the digital communication strategies adopted in crisis during pandemic period.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135490138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Employing the Technology Acceptance Model to Explore Moodle’s Online Learning System and Its Effect on Perceived Usefulness and Ease of Use","authors":"Manal Y. Alduaij, Mariam A. Alterkait, A. Almutarie","doi":"10.5539/ijbm.v18n5p154","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p154","url":null,"abstract":"Moodle is expanding at a very rapid rate when compared to informal in-class transfer. It has a large user base and makes academic content readily available to students on a professional level, particularly in times of crisis like the one the entire world experienced in COVID-19. Professors could still teach during that time, and students could still access academic materials through Moodle's online learning platform using computers or the Moodle application. Moodle has been officially adopted as one of the leading online education systems for lecturers to transfer academic information to students and as a significant medium for students to access academic information due to its success in transferring information quickly and the level of user acceptance.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72924479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Time Waster in Nursing Career Field Study in Medical Baghdad City","authors":"Maysoon Abdul Kareem Mohammed, Khalaf Rashim Flayeh","doi":"10.5539/ijbm.v18n5p128","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p128","url":null,"abstract":"In the various periods of human life time have a high value and it plays a definitive role to accomplish goals, duties and wishes either individual or organization. Time in the sector of healthcare hand chance for physicians and nurses to help and remedy patients beside it conduces to build a sound healthy system. Thus, time waster becomes as worst losses because it related to human life. The purpose of this research is to restrict the nurses’ actions which it prompts to lost time from a workday as well as to estimate the amount of time spent in each act. Data were collected from three groups of nurses sample worked in the morning and evening shifts in Medical Baghdad City by survey questionnaire that involved (47) items. The outcomes of accumulated data from the samples were underline three groups of acts have varying influence lead in lost time during a workday of nurses in the Iraqi context. In addition, the finding resulted that the amount of time lost is nearby to other lands, such as Iran, Australia, United State and   South America. At last the present study confirms that there is no an universal tool suitable to determine all deeds cause to deprive time and measure the amount of time lost whereof incite us to create and construct a local convenient instrument almost fit with domestic environment and culture.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75901014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Scratchs Analysis of an LCC Project Using a Bayesian Network Model","authors":"Leandro Aparecido da Silva, Renan Borba Costa, Flaviano Costa Dantas, Josué Vitor de Medeiros Júnior, Andre Morais Gurgel, Afranio Galdino de Araujo","doi":"10.5539/ijbm.v18n5p141","DOIUrl":"https://doi.org/10.5539/ijbm.v18n5p141","url":null,"abstract":"Emphasizing the need to use models capable of dealing with the uncertainty of the project environment, especially those that can alleviate any scratchs that may arise during the course of the project, the following question arises: How to assess the scratchs of a project developed in LCC at from measurements from a Bayesian Network model? In this context, the goal of the study is to measure and analyze the scratchs of a project developed by the LCC method from a model elaborated in Bayesian Networks. The RB structure is composed of two parts, one with a qualitative approach, the other with a quantitative approach. From the information collected with a specialist, we sought to understand the strength that each item present in the key factors Requirements, Restrictions, Time Deliveries and Assumptions exerts on the key factor scratchs, in addition to the strength that each item of the key factor scratchs exerts together with the General Project Performance Indicator (IGDP). Based on the generated simulations, it seen which scratchs affected by a larger number of parameters in the project, as well as the scratchs that present a high or moderate probability of inferior performance with the IGDP. The research developed a probabilistic model that supplied the quantification of possible scratchs in the project, based on the belief of an expert. The developed RB allowed project managers to measure, and so deliberate on practical solutions to problems that affected by project scratchs, based on parameterized analyses.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90691321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership skills influence employee motivation: It is communication matter?","authors":"Syaiful Baharee Jaafar, Ida Safinar Aziz, Norizah Md Ishak","doi":"10.26666/rmp.ijbm.2023.4.2","DOIUrl":"https://doi.org/10.26666/rmp.ijbm.2023.4.2","url":null,"abstract":"This study focuses on the leadership competencies associated with the communication aspect of motivating employees. Without motivation, employees do not use their skills, knowledge, or experience to improve their organizational performance. Therefore, having good leadership skills, such as communication skills, is critical for the employer to influence the employee's motivation to do the job. In addition, clear instruction can increase the motivation of employees, since they can do the job smoothly without errors. As a result, production increases, cost reductions due to lack of errors, and sales increase which leads to better performance.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136241084","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effects of Psychological Antecedents of Engagement on Organizational Performance: Mediating Role of Employee Engagement","authors":"Abdullah Adewumi Sulaiman, Azura Abdullah Effendi, Saif Isam Aladwan","doi":"10.26666/rmp.ijbm.2023.4.1","DOIUrl":"https://doi.org/10.26666/rmp.ijbm.2023.4.1","url":null,"abstract":"This study aims to assess the influence of psychological antecedents of engagement on the performance of public sectored organizations in a developing nation within the context of human resources management and public sector management. The study proposed a conceptual model comprising 7 hypotheses tested with employment of the structural equation modelling-partial least squares. Data was gathered using structured questionnaire from 303 public employees from 10 public sectored organizations in Nigeria. The results revealed that of the three main psychological antecedents of engagement, psychological meaningfulness antecedents of engagement and psychological safety antecedents of engagement directly influenced employee engagement. However, no effect was found for psychological availability antecedents of engagement. The finding also showed that employee engagement mediates the relationship between psychological antecedents of engagement and organizational performance. The most significant effect was established in the relationship between psychological meaningfulness antecedents of engagement and employee engagement. The limitation of this study relates to its generalizability because it focuses on only the public sector organization. Additionally, it is cross-sectional research, and the lack of time which a longitudinal study will have could make the findings broader than it is.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136241083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding Lean Awareness Gaps between Management and Operations in an Aerospace Manufacturing Company in Malaysia","authors":"Mohamad Faizal Ahmad Zaidi, Siti Asma' Mohd Rosdi, Fatimah-Salwa Abd. Hadi, H.M. Belal","doi":"10.26666/rmp.ijbm.2023.4.3","DOIUrl":"https://doi.org/10.26666/rmp.ijbm.2023.4.3","url":null,"abstract":"Lean planning is usually performed by the management team, while lean implementation by the operations team. Lean implementation can be more successful if the gap in lean between the management and operations teams are understood. By knowing the gaps, the right resources can be allocated to the right people doing the right things. This study aims to investigate the gap in lean awareness between both teams. The survey, via Google Form, took place in an aerospace manufacturing company in Malaysia. 360 valid responses received and analyzed with SPSS. Based on the findings, the management team was found to have more working experiences with higher qualifications compared to the operations team. Consistently, the findings have also found the management team has better awareness on lean terminologies, types of waste, and benefits of lean, followed by the technicians and operators, respectively. As a result, there was a clear gap in lean awareness between the management and operations teams. This gap might possibly be influenced by the level of qualifications, and number of experiences. Meanwhile, the findings within the operations team have shown the technicians' awareness on lean is better than the operators. This study implicates that a specific lean awareness program should be designed to suit different level of understanding on lean, for the right people with the right resources. With effective lean program, the implementation will be more successful, and firms can achieve better efficiency and waste reduction.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136241081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing Organizational Risk to Avoid Dispute For DX","authors":"Hiroshi Ohtaka","doi":"10.26666/rmp.ijbm.2023.4.4","DOIUrl":"https://doi.org/10.26666/rmp.ijbm.2023.4.4","url":null,"abstract":"Although not only information technology (IT) systems but also collaborative work with IT vendors and IT users are indispensable for digital transformation (DX), disputes between IT vendors and IT users (IT disputes) have often been observed, after the abortions of IT projects and successive claims to compensate for individual losses. The vendors and users waste tremendous resources as well as opportunities, however, the root causes of IT disputes and measures to prevent similar incidents are not clarified. Lessons learned from such disputes have not been identified specifically enough to prevent the same troubles in the future. The goal of this paper is to identify the lessons learned. Applying a new analytical technique for troubled IT project cases, we identify individual root causes and business risks, whose threats have been overlooked by organizations, and derive the lessons learned. We also show specific management practices for avoiding the same disputes based on the lessons learned. Moreover, after showing that current institutes of project management have not considered the risk and have not involved the lessons learned in the management standards, we propose a revised organizational project management standard with specific practices for less loss of our social and economic activities in the future DX era.","PeriodicalId":38990,"journal":{"name":"International Journal of Business and Management Science","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136241085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}