Timor Leste Journal of Business and Management最新文献_第3页

The The Role of Customer Satisfaction on the Relationship between Service Quality, Price and Word of Mouth (WOM): The Experience of EDTL.EP in Dili, Timor-Leste 顾客满意度在服务质量、价格和口碑关系中的作用:EDTL的经验。驻东帝汶大使在帝力报道

Timor Leste Journal of Business and Management Pub Date : 2021-12-20 DOI: 10.51703/bm.v3i2.53

Anderias Tani, E. Saldanha, Domingos M. B. Barreto

{"title":"The The Role of Customer Satisfaction on the Relationship between Service Quality, Price and Word of Mouth (WOM): The Experience of EDTL.EP in Dili, Timor-Leste","authors":"Anderias Tani, E. Saldanha, Domingos M. B. Barreto","doi":"10.51703/bm.v3i2.53","DOIUrl":"https://doi.org/10.51703/bm.v3i2.53","url":null,"abstract":"Service quality, price, customer satisfaction and word of mouth (WOM) appear to be the most important variables in today’s business market, and many researchers have focused their attentions on their relationships. This research aims to test the influence of service quality and price to customer satisfaction and WOM, as well as the mediation effect of customer satisfaction in the relationship between service quality and price with WOM. Using accidental sample method, this study collects data from 315 respondents from Timor-Leste Electricity, State-owned Entreprise namely Eletricidade de Timor Leste, Empresa Publica (EDTL.EP) customers who are based in Dili Municipality, and tests hypothesis using SMART-PLS 3.0. Result shows that relationship between both service quality, price, customer satisfaction and WOM have positive and significant effect. This study contributes to the extensive discussions related to service quality, price, customer satisfaction and WOM in different industries. It is also expected to contribute to the improvement EDTL.EP management to provide better service quality and meet customers’ expectation to encourage more positive recommendations to other customers via WOM.","PeriodicalId":388650,"journal":{"name":"Timor Leste Journal of Business and Management","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121972921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Barriers to Career Advancement in the Hotel Industry in Timor-Leste: Study of Gender Stereotyping, Old Boys’ Network and Gender Differences 东帝汶酒店业职业发展障碍:性别刻板印象、老男孩网络和性别差异研究

Timor Leste Journal of Business and Management Pub Date : 2021-12-20 DOI: 10.51703/bm.v3i2.50

Helio Brites da Silva, Vimolwan Yukongdi, Finia Ribeiro, Elisabeth Barreto

{"title":"Barriers to Career Advancement in the Hotel Industry in Timor-Leste: Study of Gender Stereotyping, Old Boys’ Network and Gender Differences","authors":"Helio Brites da Silva, Vimolwan Yukongdi, Finia Ribeiro, Elisabeth Barreto","doi":"10.51703/bm.v3i2.50","DOIUrl":"https://doi.org/10.51703/bm.v3i2.50","url":null,"abstract":"The hotel industry in Timor-Leste is female-dominated. However, women are under-represented in managerial and senior executive positions. This study examines the relative importance of gender stereotyping and old boys’ network variables as barriers that impact women’s and men’s career advancement in the hotel industry in Dili, Timor-Leste. A survey questionnaire was distributed at 20 hotels in Dili, Timor-Leste, and 16 hotels granted approval, represented by 385 individuals (226 women and 159 men). These data were analyzed using structural equation modeling. The results from this study indicated that gender stereotyping had a significant influence as a barrier to career advancement. Old boy’s network had no significant barrier to the career advancement for both in women versus men comparison. Furthermore, the male group scores higher than the female group in the variables of stereotyping in gender differences analysis as the higher scores represent the biases against women. This study is the first study to examine barriers for individuals’ career advancement in the hotel industry of Dili, Timor-Leste. This study suggests theoretical and practical implications on barriers for men’s and women’s career advancement and mitigates gender inequality in the organization.","PeriodicalId":388650,"journal":{"name":"Timor Leste Journal of Business and Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124801104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Employee Involvement, Work Environment, and Teamwork on Employee Performance (Case Study: Ministry of Agriculture and Fisheries, Dili Timor-Leste) 员工敬业度、工作环境和团队合作对员工绩效的影响(案例研究:东帝汶帝力农渔部)

Timor Leste Journal of Business and Management Pub Date : 2021-09-30 DOI: 10.51703/bm.v3i1.32

Paulino Mendonça, A. D. C. Soares, Gede Riana, C. A. Da Costa

引用次数: 4

The Influence of Transformational Leadership on Employee Performance Through Work Climate and Organizational Commitment 变革型领导通过工作氛围和组织承诺对员工绩效的影响

Timor Leste Journal of Business and Management Pub Date : 2021-09-30 DOI: 10.51703/bm.v3i1.36

Salustiano dos Reis Piedade

引用次数: 3

The Impact of Tourist Experience Quality and Involvement on Tourist Recommendation Intention: Evidence From Ramelau Mountain as Tourist Destination in Timor-Leste 游客体验质量和参与对游客推荐意愿的影响:来自东帝汶拉梅劳山旅游目的地的证据

Timor Leste Journal of Business and Management Pub Date : 2021-09-30 DOI: 10.51703/bm.v3i1.39

Agustinus Nahak Seran, Domingas R. da C. Ximenes, Margaretta Evy M.D. Da Silva, E. Saldanha

引用次数: 0

The Impact of Tourism Destination Image on Tourist Behavioral Intention through Tourist Satisfaction: Evidence from the Ramelau Mountain, Timor-Leste 旅游目的地形象对游客行为意愿的影响:来自东帝汶拉梅劳山的证据

Timor Leste Journal of Business and Management Pub Date : 2021-09-30 DOI: 10.51703/bm.v3i1.33

Remigia Maria Jeronimo Viana, E. Saldanha, Domingos M. B. Barreto

{"title":"The Impact of Tourism Destination Image on Tourist Behavioral Intention through Tourist Satisfaction: Evidence from the Ramelau Mountain, Timor-Leste","authors":"Remigia Maria Jeronimo Viana, E. Saldanha, Domingos M. B. Barreto","doi":"10.51703/bm.v3i1.33","DOIUrl":"https://doi.org/10.51703/bm.v3i1.33","url":null,"abstract":"The objectives of the research are to investigate the influence of destination image and tourist satisfaction on tourist behavioral intention, and to test the mediation effect of tourist satisfaction on the relationship between destination image and tourist behavioral intention. Using accidental sampling method, 400 tourists visited Ramelau Mountain participated in the survey by filling up the prepared questionnaires. While Smart-PLS 3.1 was used for data analysis. The result of the research demonstrates that tourist destination image and tourist satisfaction positively and significantly influences tourist behavioral intention, and tourist satisfaction significantly influences the relationship between destination image and behavioral intention. Empirically the research helps enrich studies on tourist destinations with tourist behavioral intention in countries that just start developing their tourism industry. This study also assists the government in developing natural attractions, culture, infrastructure, facility, accessibility, value, and price to change tourist behavioral intention to visit and revisit, and to recommend tourist destinations to other people.","PeriodicalId":388650,"journal":{"name":"Timor Leste Journal of Business and Management","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123858939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Effects of Responsible Tourism on the Quality of Life of Community in Tourism Destination of Com Village Com村旅游地负责任旅游对社区生活质量的影响

Timor Leste Journal of Business and Management Pub Date : 2020-12-22 DOI: 10.51703/BM.V2I0.31

E. Saldanha, Virginia dos Santos, Salustiano dos Reis Piedade, Agustinus Nahak Seran, J. Freitas

引用次数: 2

The Influence of Lecturer’s Personality on Work Performance Through Mediation of Motivation (Case Studies in Private and Public Higher Institute of Education in Díli) 动机中介作用下讲师人格对工作绩效的影响(以Díli民办和公立高等教育学院为例)

Timor Leste Journal of Business and Management Pub Date : 2020-12-22 DOI: 10.51703/BM.V2I0.26

Elizabeth da Silva Andrade, A. M. Amaral, Carla Alexandra da Costa

{"title":"The Influence of Lecturer’s Personality on Work Performance Through Mediation of Motivation (Case Studies in Private and Public Higher Institute of Education in Díli)","authors":"Elizabeth da Silva Andrade, A. M. Amaral, Carla Alexandra da Costa","doi":"10.51703/BM.V2I0.26","DOIUrl":"https://doi.org/10.51703/BM.V2I0.26","url":null,"abstract":"Work Performance of lecturer becomes a determinant factor that gives an influence to the lecturer’s personality through the mediation of motivation. The purposes of this study as follows: (1) Test of the influence of lecturer’s personality on work achievement. (2) Test of lecturer’s personality in terms of motivation; (3) Test of lecturer’s personality in terms of work achievement; (4) Test of the impact of motivation mediation on relationship of lecturer’s personality and work achievement. The method used in this study is quantitative study through survey done for some lecturers as study correspondents in both Private and Public Institute of Higher Education in Dili. There are 1.805 total population and used Solving Formula in order to find 100 samples that become respondents. The research instrument of obtaining the data is via questionnaire that developed form previous research, that’s why there is no need to have both validation and reliability test instrument. The data analysis used SPSS and Smart-PLS 3.0 to analyze that data and hypothesis. The result shows that it does have positive relationship between the lecturer’s personality toward work achievement and it does have significant relationship between both variables. It also has positive and significant relationship between lecturer’s personality and motivation. Also, there is positive and significant relationship between variable of motivation and variable of of work achievement. Therefore, motivation can be a good mediation to influence positively and significantly of both lecturer’s personality and work achievement.","PeriodicalId":388650,"journal":{"name":"Timor Leste Journal of Business and Management","volume":"145 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134108743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty 顾客满意对服务质量与顾客忠诚关系的中介作用

Timor Leste Journal of Business and Management Pub Date : 2020-09-30 DOI: 10.51703/BM.V2I2.22

Ana Fransisca Flores, E. Saldanha, Manuel Vong

{"title":"The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty","authors":"Ana Fransisca Flores, E. Saldanha, Manuel Vong","doi":"10.51703/BM.V2I2.22","DOIUrl":"https://doi.org/10.51703/BM.V2I2.22","url":null,"abstract":"Sustainability of hotel’s performance can be determined by service quality, satisfaction and customer loyalty. The level of customer satisfaction can be increased if hotels offer good quality performance, and so it can retain customers to stay in a hotel. Thus, this research aims to identify and explain the influence of service quality for customer loyalty and test the effect of customer satisfaction mediation for the relationship between service quality and customer loyalty in the room division of the hotel. This research was conducted at hotel industries in Dili. Respondents for this research were their customers, and research instruments were questionnaires adopted from previous researches, and SMART-PLS 3.0 was used to test the hypothesis. This research shows that service quality and customer satisfaction are not significant to influence customer loyalty in the room division of hotels in Dili. Moreover, customer satisfaction does not have the effect of mediation for the relationship between service quality and customer loyalty. This research can contribute to enrich the theory and empirical about service quality, customer satisfaction, and customer loyalty. In a practical level, this research can help hotel managers to develop their strategies in order to retain their customers through good service quality. This research can also help the government to aquire data on the level of customer satisfaction for the service quality of hotels in Timor-Leste, and so can develop the policy of human capital training to improve service quality in hotels and other service industries","PeriodicalId":388650,"journal":{"name":"Timor Leste Journal of Business and Management","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131645374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Development of Monitoring System for Scholar Data in the Ministry of Health Timor-Leste 东帝汶卫生部学者数据监测系统的发展

Timor Leste Journal of Business and Management Pub Date : 2019-12-19 DOI: 10.51703/bm.v1i1.8

Jorge B. Da Cunha, Edio da Costa, Remyanus Tunti, Melnyi Ehonia Timu

引用次数: 2