{"title":"A Notsie narrative perspective on turnover in the UK financial services industry","authors":"D. Sarpong, M. Maclean, Wuraola Hassan","doi":"10.1080/23322373.2022.2106911","DOIUrl":"https://doi.org/10.1080/23322373.2022.2106911","url":null,"abstract":"ABSTRACT Drawing on a cultural perspective from the Global South, Notsie narrative, a West African literary folklore, we explore the high churn rate in the UK financial services industry. Viewing the storied accounts of former financial complaint handlers through a Notsie narrative lens, we examine why they frequently quit their well-paid jobs. Our study elucidates how the relentless pursuit of efficiency culminates in managerial tyranny – a set of impulsive and oppressive organizing practices that combine to precipitate high turnover. The wisdom of our Notsie narrative perspective centres on the importance of relationality – the skilled ways of interrelating that create connections between people, and what it means for the Notsie kingdom being doomed to collapse without its people; a wisdom seemingly overlooked and undervalued in western ways of knowing, located in individualism, rationality, and instrumentalism.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47195204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Patrick Akanpaaba, Ahmed Agyapong, Henry Kofi Mensah, S. Akomea
{"title":"Social capital and firm performance nexus: The role of new product development capability and environmental dynamism in an emerging economy","authors":"Patrick Akanpaaba, Ahmed Agyapong, Henry Kofi Mensah, S. Akomea","doi":"10.1080/23322373.2022.2106920","DOIUrl":"https://doi.org/10.1080/23322373.2022.2106920","url":null,"abstract":"ABSTRACT This paper seeks to examine the argument that the social capital and market performance link is more pronounced when it is channelled through the new product development capability of the firm. The study further argues that the indirect effect of social capital on market performance, via new product development capability, is conditional upon levels of environmental dynamism. We tested the hypotheses using data from 313 managers and owners of small and medium-sized enterprises (SMEs) in Ghana. We analyzed the data using the conditional PROCESS analysis software, in SPSS 23.0, and structural equation modelling (SEM). We found that new product development capability partially mediates the relationship between social capital and market performance. The study further discovered that the indirect relationship between social capital and market performance is significantly enhanced at higher levels of environmental dynamism. This study's finding will help managers of SMEs understand the need to invest in building their social capital resource and the complementary new product development skills needed to improve firm performance.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44520361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Diane A. Isabelle, M. Westerlund, Victoria Sajuyigbe
{"title":"Building legitimacy and distinctiveness on Nigerian-Canadian transnational ventures’ websites","authors":"Diane A. Isabelle, M. Westerlund, Victoria Sajuyigbe","doi":"10.1080/23322373.2022.2107256","DOIUrl":"https://doi.org/10.1080/23322373.2022.2107256","url":null,"abstract":"ABSTRACT Achieving legitimacy in several markets is crucial for transnational ventures. Moreover, the literature on competitive strategy suggests that distinctiveness from competitors is a major source of competitive advantage for ventures. Nevertheless, our knowledge is sparse on how transnational ventures use claims to build legitimacy and distinctiveness through their website, which is increasingly the main point of contact with customers and other stakeholders. This research gap is especially relevant as an online presence plays a more important role than ever for ventures thriving to survive and grow. Thus, we analyzed (1) claims collected from 20 Nigerian-Canadian transnationals’ websites, classified by argument types, and (2) survey data from a 20-member review panel that assessed legitimacy and distinctiveness of those websites. Applying ranking, clustering and regression analysis, we found that not only legitimacy and distinctiveness are crucial for transnational ventures, but that they are also positively correlated. Hence, transnational ventures should design their websites to communicate their unique qualities, display customer reviews, provide comprehensive product information, and articulate their value proposition with the help of videos and images and pay attention to cybersecurity. Finally, we conclude with research propositions and managerial recommendations.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46682397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The making of a makerspace in Ethiopia: A study of legitimacy using Actor-Network Theory","authors":"Lucia Corsini","doi":"10.1080/23322373.2022.2071577","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071577","url":null,"abstract":"Makerspaces are community-based design and fabrication spaces that enable the development of local solutions. Although the number of makerspaces in Africa is increasing, it is not well understood how these makerspaces deal with legitimacy challenges. This study aims to illuminate the process by which a newly established makerspace in Ethiopia seeks to gain, maintain and defend its legitimacy as a site for local innovation and production. It introduces Actor-Network Theory as a novels lens to study organizational legitimacy. The Actor-Network of BiT Makerspace in Bahir Dar is analyzed over a three-year period to show how a makerspace can establish itself as an Obligatory Passage Point via a networked legitimization process. This study enriches organizational theory on legitimacy, by introducing a new theoretical perspective that presents a procedural view of legitimacy that is continuous and bi-directional. Practically, this study identifies several strategies to support the legitimacy of makerspaces in Africa.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"60095981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Littlewood, Giacomo Ciambotti, D. Holt, Laurel A. Steinfield
{"title":"Special issue editorial: Social innovation and entrepreneurship in Africa","authors":"D. Littlewood, Giacomo Ciambotti, D. Holt, Laurel A. Steinfield","doi":"10.1080/23322373.2022.2071579","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071579","url":null,"abstract":"noting how frugal innovations can emerge from these archetypes. Stein fi eld and Holt ’ s (2019) work illustrates the growing sophistication of research on social innovation in Africa, and the potential of such work to contribute to the wider fi eld. Some of the cases in Stein fi eld and Holt ’ s (2019) paper also relate to the work of African social entrepreneurs and enterprises. This again highlights the linkages between social innovation and entrepreneurship and supports consideration of both in this special issue. Social entrepreneurs devise and/or adopt and disseminate social innovations through their venturing. new forms venturing, and the actions transformative They beyond to examine enabling and intermedi-ary actors – incubators and makerspaces – and so engage with current work on social inno-vation/entrepreneurial networks and ecosystems. The papers deploy diverse theories, concepts and perspectives, including some hitherto less applied in social innovation and entrepreneurship literature, for instance ANT and spatial bricolage. Theory is built and extended through the adoption of grounded theory approaches, and particularly – although not exclusively – qualitative methods. Finally, the papers have signi fi cant implications for practice and those looking to support social innovators and entrepreneurs in Africa, and elsewhere, for the enrichment of society.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48934857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Institutions and training: A case of social franchising in Africa","authors":"Judith Jacob Iddy, I. Alon, Benjamin C. Litalien","doi":"10.1080/23322373.2022.2071575","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071575","url":null,"abstract":"ABSTRACT The purpose of this paper is to explore two questions: how do institutions affect knowledge transfer in social franchises in Africa, and does training help social franchises respond to these challenges? Despite advances in the knowledge management literature, our understanding of the role of training in social franchising remains inadequate. Using the qualitative induction methodology, we examine a social franchise network operating in Africa. Our findings suggest that differences in formal and informal institutions affect knowledge transfer within the social franchise network. However, social franchises that understand the institutional environment have been successful in adapting their training strategies to scale up their social impact across African countries. We provide valuable insights into the expansion of a rapidly growing business model within social entrepreneurship, social franchising, and show how a successful social franchise managed to replicate its knowledge across different institutional frameworks in Africa.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45863119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social entrepreneurs’ learning experience in South African incubators","authors":"Aleia Bucci, J. Marks","doi":"10.1080/23322373.2022.2071573","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071573","url":null,"abstract":"ABSTRACT Africa’s strong entrepreneurial spirit and desire for social change has led to growth in social entrepreneurship and incubation throughout the continent. However, there is a limited understanding of how entrepreneurial learning occurs during incubation. This study explored social entrepreneurs’ learning experience in South African incubators. A phenomenological methodology provided a deeper understanding of their lived experience. The findings show that during incubation, social entrepreneurs learn business and entrepreneurship concepts from champions and use this knowledge to transform themselves and their businesses. However, the unique needs of social entrepreneurs are not being met; they are not taught social enterprise specific concepts, not connected to those in the public or social sectors, and are pushed to prioritize profit motives over their social mission. The findings help incubators create a more supportive learning environment for social entrepreneurs through focused content, expanded network embeddedness, and recognition of the importance of social values.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41336664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Instigating transformative entrepreneurship in subsistence communities: Supporting leaders' transcendence and self-determination","authors":"Steven W. Rayburn, Gideon Ochieng","doi":"10.1080/23322373.2022.2071574","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071574","url":null,"abstract":"This research exposes a process of bottom-up development that supports leaders’ transcendent motives and self-determination needs to instigate transformative entrepreneurship within their communities. The process is illuminated by actions taken in development organizations working within subsistence communities. Findings reveal that as community leaders and members served by these organizations experience fulfillment of their need for transcendence and self-determination they become change-agents in their communities. Development organizations support the move from personal transcendence to taking action, as they empower, connect, and equip community leaders to become the change they want in their communities. When leaders take action, they launch initiatives in the form of transformative entrepreneurship, provide services, fuel much-needed economic growth, and stimulate a positive upward spiral of wellbeing in communities. This research contributes a practical, holistic, yet nuanced, grounded theory useful for development of initiatives to instigate transformative effort that targets wellbeing uplift in impoverished and oppressed communities.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47928347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social entrepreneurs’ use of spatial bricolage to create frugal innovation in a divided urban setting","authors":"Susanne Nilsson, Mikael Samuelsson, Camille Meyer","doi":"10.1080/23322373.2022.2071578","DOIUrl":"https://doi.org/10.1080/23322373.2022.2071578","url":null,"abstract":"This study examines how social entrepreneurs mobilize resources to innovate in divided urban settings. Over a period of two years, we followed four social start-up entrepreneurs in the city of Cape Town, South Africa, characterized by some of the highest inequality levels in the world. We analyzed how social entrepreneurs navigate this urban divided context to mobilize resources from both resource-affluent and resource-constrained spaces to achieve innovation. Our findings suggest that these entrepreneurs use bridging and building approaches that cross over between spatial and digital spaces. Specifically, we discovered that social entrepreneurs mobilize resources using four distinct types of spaces and observed that they make use of these very spaces in their bricolage, hence expanding their portfolio of resources at hand. Based in our analysis, we build on the recently introduced concept of spatial bricolage to develop the notion of spatial awareness. By identifying a link between spatial awareness and frugal innovation, we contribute to the literature on social entrepreneurship and innovation in the African context.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49003759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anne König, C. Schmidt, Bastian Kindermann, Marc Alexander Peter Schmidt, T. Flatten
{"title":"How individuals learn to do more with less: The role of informal learning and the effects of higher-level education and unemployment in Ghana","authors":"Anne König, C. Schmidt, Bastian Kindermann, Marc Alexander Peter Schmidt, T. Flatten","doi":"10.1080/23322373.2022.2039051","DOIUrl":"https://doi.org/10.1080/23322373.2022.2039051","url":null,"abstract":"ABSTRACT With a rapidly growing population, Africa faces a significant job creation challenge. One solution to this is to encourage local entrepreneurship. Yet, entrepreneurs are facing an environment where resources are scarce. A way to enact entrepreneurial opportunities in such a penurious environment is to use bricolage and create products or services by making do with what is at hand. We support the notion that bricolage can to some extent be learnt at the individual level. We examine this viewpoint in an empirical study in Ghana with 353 actual and aspiring entrepreneurs. We examine the direct effects of informal learning in the workplace on bricolage, while investigating the moderating effects of higher-level formal education and unemployment. Our findings show that bricolage can be fostered at the individual level through informal learning, and thereby enables individuals in Ghana to form opportunities through bricolage.","PeriodicalId":37290,"journal":{"name":"Africa Journal of Management","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48151971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}