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Evaluation of Perceived Service Quality for Passengers at Airports 机场旅客感知服务质量的评价
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312668
Xiaobing Liu, Zhuo Deng
{"title":"Evaluation of Perceived Service Quality for Passengers at Airports","authors":"Xiaobing Liu, Zhuo Deng","doi":"10.1145/3312662.3312668","DOIUrl":"https://doi.org/10.1145/3312662.3312668","url":null,"abstract":"This paper reviews previous service quality evaluations research on civilian airports in both China and worldwide. We determine our primary parameters of customer perceptions of civilian airports service quality indexes from service contacts and environments. We conduct empirical research on Dalian Airport as a case study. Through Exploratory Factor Analysis, the authors retrieved 4 dimensions of customer perception--the service facilities and environment, the basic service, the catering commercial service, and the information service. The reliability and validity of the 4-dimensional scale is further tested through Confirmatory Factor Analysis. This paper established a reliable and valid evaluation model of customer service quality perception of civilian airports. It can provide more valid guidance of airport service quality improvements.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116518477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Research on the Influence of Airline Service Factors on Purchase Intention: Based on Emotional Perspective 航空公司服务因素对购买意愿的影响研究:基于情感视角
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312712
Donghui He, Wei Le, Benhai Guo, H. Yin
{"title":"Research on the Influence of Airline Service Factors on Purchase Intention: Based on Emotional Perspective","authors":"Donghui He, Wei Le, Benhai Guo, H. Yin","doi":"10.1145/3312662.3312712","DOIUrl":"https://doi.org/10.1145/3312662.3312712","url":null,"abstract":"Based on the perspective of consumer emotion, with the help of eye tracking technology, research the flight airfare, punctuality, and other consumer evaluation these three factors on consumer purchase intention. Questionnaire results show that the airfare, punctuality, and other consumer evaluation these three factors have positive effects on consumers' purchase intention and consumer emotion. Eye movement results show: (1) consumers pay most attention to airfare in the three factors, the second is punctuality, the last one is other customers' evaluation, (2) the pupil data showed that three factors have a positive effect on the pupil diameter size. The results of questionnaire and eye movement were verified. These conclusions provide new ideas for airlines and their agencies to improve their management and operation.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123379729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A Method for Identifying and Recommending Reconstructed Clones 一种鉴定和推荐重建克隆的方法
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312709
Rongrong She, Liping Zhang, Fengrong Zhao
{"title":"A Method for Identifying and Recommending Reconstructed Clones","authors":"Rongrong She, Liping Zhang, Fengrong Zhao","doi":"10.1145/3312662.3312709","DOIUrl":"https://doi.org/10.1145/3312662.3312709","url":null,"abstract":"Reconstruction of existing clone code is limited to a single version of static analysis and ignores the evolution of cloned code, resulting in a lack of effective methods for cloning code refactoring decisions. Therefore, this paper proposes a clone code that needs to be reconstructed and tracked from the perspective of software evolution, and recommends cloned code that needs to be reconstructed. Firstly, the evolution history information closely related to the cloned code is extracted from the clone detection, clone mapping, clone family and software maintenance log management system. Secondly, the clone code that needs to be reconstructed is identified, and the cloned code of the trace is identified, and then extracted and weighted. Construct related static and evolution features and build a feature sample database. Finally, a variety of machine learning methods are used to compare and select the best classifiers to recommend refactoring clones. This article conducts experiments on nearly 170 versions of 7 software, and recommends that the accuracy of refactoring cloned code reaches over 90%. Provide more accurate and reasonable code refactoring advice for software development and maintenance personnel.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114481043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Analysis of the Reasons for the Slow Progress of Reverse Mortgage 反向抵押贷款进展缓慢的原因分析
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3380625.3380636
Bo Fu, Dengxin Dong
{"title":"Analysis of the Reasons for the Slow Progress of Reverse Mortgage","authors":"Bo Fu, Dengxin Dong","doi":"10.1145/3380625.3380636","DOIUrl":"https://doi.org/10.1145/3380625.3380636","url":null,"abstract":"Reverse mortgage is a kind of housing equity loan. As a retirement pension tool, it is used to mortgage the housing rights of the elderly to financial institutions to achieve the purpose of releasing the housing rights of the elderly, is an important supplementary pension insurance. Although reverse mortgages have been piloted in China for six years, the development of reverse mortgages in China has been severely hampered. This paper uses the qualitative analysis method to analyze the reasons why the current reverse mortgage loan is blocked in China from the perspective of policy system, reverse mortgage demand side and supply side by comparing the international reverse mortgage market with China's national conditions.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"206 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114988211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Integrity Evolutionary Model with Stochastic Disturbance based on Evolutionary Game 基于进化博弈的随机干扰完整性进化模型
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312706
Yuxin Dong, Shuyun Fang, Fukun Chen
{"title":"Integrity Evolutionary Model with Stochastic Disturbance based on Evolutionary Game","authors":"Yuxin Dong, Shuyun Fang, Fukun Chen","doi":"10.1145/3312662.3312706","DOIUrl":"https://doi.org/10.1145/3312662.3312706","url":null,"abstract":"In recent years, the rapid development of e-commerce has brought convenience to people's lives. At the same time, many problems are hidden, and integrity is the biggest bottleneck that hinders its development. This article explores the evolution of the integrity of B2B e-commerce from the perspective of evolutionary game: First, it uses the principal-agent model, introduce integrity and calculates the global earnings function of different levels of businesses. Then according to the Wright-Fisher theory and the multi-strategy game, and adding the impact of uncertainty to the environment, establish a Wright-Fisher multi-strategy evolution model with stochastic disturbance. Finally, we put forward a kind of accountability rewards mechanism based on the supervisor, which can restrain the selfishness of the merchants. Experimental results show that this model can accurately reflect the evolution of business integrity in B2B e-commerce. With the help of incentive mechanism, business integrity evolution can quickly reach a steady state and the integrity benefits of the entire B2B e-commerce platform can be optimized.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121017527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Airborne Software FMEA Application Method Based on ARP4761 基于ARP4761的机载软件FMEA应用方法
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312671
Yuxin Ding, D. Zhong, Zhi Xu, Yukun Zhao, Rui Sun, Ruirui Guo
{"title":"An Airborne Software FMEA Application Method Based on ARP4761","authors":"Yuxin Ding, D. Zhong, Zhi Xu, Yukun Zhao, Rui Sun, Ruirui Guo","doi":"10.1145/3312662.3312671","DOIUrl":"https://doi.org/10.1145/3312662.3312671","url":null,"abstract":"In recent years, software has grown in size and software safety incidents have also increased. Guidelines and Methods for Conducting the Safety Assessment Process on Civil Airborne Systems and Equipment (ARP4761) is an aerospace recommended practice from SAE International, it provides a safety assessment process of the system to solve the safety problem of the system. In ARP4761, the process FHA and FTA determine the software development level based on the software development standard (such as DO-178C) and safety reviewer thought that the software is safe as long as it's development processes are guided by software development standards. However, increasing airborne software scale is causing more and more software safety problems and the development standard of software can't guarantee that there is no safety problem in software. It is especially important to analyze the safety of the software. This paper presents the application method of FMEA in software safety analysis based on ARP4761 and improves the software safety evaluation of ARP4761.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131900092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Acceptance Behavior of Internet Wealth Management Based on User Risk Perception: The Case of Alibaba's Yuebao 基于用户风险感知的互联网财富管理接受行为——以阿里巴巴的余额宝为例
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3034950.3034971
Jinzheng Ren, He Sun
{"title":"Acceptance Behavior of Internet Wealth Management Based on User Risk Perception: The Case of Alibaba's Yuebao","authors":"Jinzheng Ren, He Sun","doi":"10.1145/3034950.3034971","DOIUrl":"https://doi.org/10.1145/3034950.3034971","url":null,"abstract":"With the Internet Wealth Management (IWM) capital size and users expanding, the status of it in financial system has become increasingly important. This paper is based on the technology acceptance model and has added the perceived risk variable factor to construct the research model. Then, a structural equation model was constructed to deal with the data of 301 questionnaires survey and get results. The result s show that perceived usefulness and ease of use promote behavioral intention. Make a research on the relationship between risk perception and other variables. Then, a preliminary research on dimension of risk perception has been done. Finally, in order to promote the development of IWM, suggestions put forward from upgrading technology and improving regulatory.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134056131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Data Granularity Gradable Quality Traceability Modeling Method of Traditional Chinese Medicine 数据粒度分级的中药质量溯源建模方法
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3380625.3380657
Lei Yu, Qunshan Tao, Yong Yang, Fangliang Huang, Tongping Shen, Luyao Zhang
{"title":"Data Granularity Gradable Quality Traceability Modeling Method of Traditional Chinese Medicine","authors":"Lei Yu, Qunshan Tao, Yong Yang, Fangliang Huang, Tongping Shen, Luyao Zhang","doi":"10.1145/3380625.3380657","DOIUrl":"https://doi.org/10.1145/3380625.3380657","url":null,"abstract":"The data modeling method in the existing Chinese herbal medicine traceability system cannot meet the data granularity requirements of government regulators, the public and the production enterprises at the same time, so we construct a set of data quality and grading method for traceability modeling of Chinese herbal medicines based on the structural pattern recognition theory. Firstly, based on the design and description of the 12 model elements of the transformation process of the Chinese medicine supply chain, the data storage structure and data acquisition algorithm are designed based on relational algebra theory. Then based on the syntax pattern recognition theory and the formal grammar of the traceability data of Chinese herbal medicine products, a recursive-based sentence generation algorithm is constructed and a granularity classification method based on improved push-down automata is established to establish a variable-grained model of Chinese herbal medicine quality traceability data. Finally, taking some Chinese herbal medicine products as an example, the feasibility and effectiveness of the above models and algorithms are verified from the business process analysis to the hierarchical granularity specification.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125154982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Risk Evaluation for Local Government Debt under The Debt Reclassification with F County as an Example 债务分级下的地方政府债务风险评价——以F县为例
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312680
Ding Chen, Y. Liu
{"title":"Risk Evaluation for Local Government Debt under The Debt Reclassification with F County as an Example","authors":"Ding Chen, Y. Liu","doi":"10.1145/3312662.3312680","DOIUrl":"https://doi.org/10.1145/3312662.3312680","url":null,"abstract":"After the debt reclassification, local government debt was divided into general debt and special debt. In the background, this paper evaluates the local government debt risk of F County. It redesigns indicators for general debt and special debt, and adopts fuzzy comprehensive evaluation to develop a risk evaluation system applicable to F County. Finally, relevant measures and recommendations are given based on the evaluation.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128465690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research on Innovation Efficiency of Enterprise Technology Center Based on Factor Analysis and DEA Model: Taking Beijing Enterprise Technology Center as an Example 基于因子分析和DEA模型的企业技术中心创新效率研究——以北京企业技术中心为例
International Conference on Management Engineering, Software Engineering and Service Sciences Pub Date : 1900-01-01 DOI: 10.1145/3312662.3312690
Shifeng Liu, Tianfei Gao
{"title":"Research on Innovation Efficiency of Enterprise Technology Center Based on Factor Analysis and DEA Model: Taking Beijing Enterprise Technology Center as an Example","authors":"Shifeng Liu, Tianfei Gao","doi":"10.1145/3312662.3312690","DOIUrl":"https://doi.org/10.1145/3312662.3312690","url":null,"abstract":"Combining with the status quo of industrial innovation development of enterprise technology centers, constructing the index system required by three-stage DEA to measure innovation efficiency, and proposing development suggestions for improving the innovation efficiency of enterprise technology centers: 1) Develop new technologies, new product, and consolidate the main body of innovation; 2) Integrate innovative development resources: 3) Strengthen the capacity building of intellectual property capitalization; 4) Deepen the integration of enterprise innovation and information technology, and promote the innovation and development of enterprise technology centers in the industry.","PeriodicalId":372587,"journal":{"name":"International Conference on Management Engineering, Software Engineering and Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130616706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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