{"title":"Customer Relationship Management: A Review and Classification","authors":"Mosa Alokla, Mais Alkhateeb, M. Abbad, F. Jaber","doi":"10.33182/tmj.v7i2.734","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.734","url":null,"abstract":"This research identifies the effective components that influence the evolution of the concepts of customer relationship management (CRM) research strategies and to present the academic literature review and classifications of CRM. It provides an overview of CRM research and identifies the gaps in the previous CRM literature review. To achieve this, our research is based on the period from 2006 to 2010. Data is collected from 618 research papers on CRM for the 2006-2010 period as sourced from top online databases. The data are then analysed by capturing the keywords of articles to determine the different perspectives to the study of CRM. The components of CRM are then classified. The emerging schema is then used to review the literature. The results show the current state of the art in that period (2006-2010) for CRM research, the comprehension of CRM components, their categories and techniques.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42011884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review","authors":"Omar Al Serhan","doi":"10.33182/tmj.v7i2.863","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.863","url":null,"abstract":"Gábor REKETTYE (2019). Value Creation 4.0- Marketing Products in the 21st Century. London: Transnational Press London, 251 pp, ISBN: 978-1-912997-21-3. Value Creation 4.0 is a marketing guide designed to address the needs of the age of the fourth industrial revolution. It takes a practical oriented approach via drawing the reader’s attention to situations and challenges. The title focuses on customer-oriented management of products and it also dissects many key value creation topics in 4 parts through 14 chapters. The book is primarily targeting practitioners and those in higher education as well as those interested advance marketing.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41466738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Emirati Millennials: A Catalyst for Innovation in the Tourism Industry","authors":"S. Warda","doi":"10.33182/tmj.v7i2.776","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.776","url":null,"abstract":"It is evident that generational shifts in tourist behaviour facilitate the anticipation and accommodation of future trends in the industry. Although a unique and influential tourist segment, the millennial generation of the United Arab Emirates (UAE) has not been adequately researched. This paper aims to explore the travel patterns of Emirati millennials; particularly their preferences, their online travel behaviour and the impact of social media on their choices. After reviewing the academic and trade literature on millennial travelers and some cases of existing innovative practices of tourism businesses targeting millennials, the paper will present the results of a survey conducted to investigate the travel patterns of young Emirati travelers, contributing to the literature on this emerging segment which is almost nonexistent. The research offers useful insights into what Emiratis value the most, their preference for leisure travel to new destinations and the influence of travel apps and social media on their travel planning. The research led to the development of suggestions for businesses aiming to attract millennials.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44218562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Explaining Tunisians’ Public Attitude Toward Sustainable Tourism: A Social Values-Based Segmentation Approach","authors":"Boutheina Ben Gamra, Azza Temessek Behi","doi":"10.33182/tmj.v7i2.757","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.757","url":null,"abstract":"The effectiveness of sustainable tourism (ST) policies depends on public understanding of ST principles and profile of tourist segments. This research aimed to explore Tunisian’s understanding of ST goals and to use social values segmentation to explain their pro-sustainable attitude. Data were drawn from a sample of 368 Tunisian tourists. Exploratory factor analysis, cluster analysis and one way ANOVA tests were performed to reveal the association between tourists’ social values and their attitudes toward ST. The results showed that Tunisian tourists have a restrictive view of sustainability in tourism activities, but as other tourists in the world, they still resistant to domestic tourism. The social values based segmentation identified four groups with significant differences in predispositions to ST practices: the “Dualists”, the “Indifferents” the “Ambivalents” and the “Harmonisers”. The findings provided practical insights into how institutional and private operators in ST could attract and develop appropriate strategies to meet the expectations of these four groups.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69520302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CSR Notions in Supply Chain Operations: A Case Study of UAE Organisations","authors":"Benjamin S. Bvepfepfe","doi":"10.33182/tmj.v7i2.809","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.809","url":null,"abstract":"CSR is contextual and organisations are likely to respond differently to issues they consider important to various groups of stakeholders. This would imply that although the concept of CSR is an acceptable notion, standardisation of initiatives across organisations, industries and regions would be shrouded with discrepancies and inconsistencies. Transformative business models necessitate innovative CSR modelling that will provide supply chain managers with sufficient scope for enhancement of stakeholder value. Businesses appear to respond in a variety of ways to CSR demands and stakeholder pressure. This article aims to investigate the notions of CSR in organisations within the UAE, thereby providing a platform for Business Organizations (profit and not-for-profit) to formulate CSR agenda for their supply chain managers. The results from this analysis will enable managers to be equipped with knowledge of the underlying CSR themes, thereby empowering them to apply the right tools & techniques – in fulfilment of the very core attributes of responsive and compliant CSR. A case study design was adopted using selected organisations in the UAE and a semi-structured questionnaire was administered. A comparison was to be made to establish the key determinants of CSR issues within UAE organisations. The study makes a significant contribution to the specialist body of knowledge by providing insights into organisational CSR practices in the UAE from a stakeholder perspective. Adoption of stakeholder theory for strategic CSR to determine the materials issues for CSR implementation. Practitioners and supply chain managers can model their CSR plans around this theory for sustainable supply chain management and social responsiveness.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48615904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review","authors":"Nevin Karabıyık Yerden","doi":"10.33182/tmj.v7i2.862","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.862","url":null,"abstract":"Gábor REKETTYE and Jonathan LIU (2018). Pricing - The New Frontier. London: Transnational Press London, 320pp, ISBN: 978-1-910781-83-8. Gábor Rekettye and Jonathan Liu, both are senior professors respectively in Hungary and the United Kingdom with extensive experience of teaching at all levels and to different audiences, offer a comprehensive textbook on pricing aspects of the widely used marketing mix framework. The book recently received an academic excellence award from the Hungarian Sciences Academy. This is an accolade also reflecting the seniority of the authors. ","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46244341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Stahl, N. Tjandra, Alessandro Feri, Kristen Marshall
{"title":"Beer Brand Word-of-Mouth Drivers in Colombia: A Qualitative Exploration","authors":"P. Stahl, N. Tjandra, Alessandro Feri, Kristen Marshall","doi":"10.33182/tmj.v7i2.813","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.813","url":null,"abstract":"This paper explores which motivational drivers incline consumers to engage in word-of-mouth (WOM) communication within the Colombian beer market, forecast to be among the most important beer markets during the coming years. Colombian consumers are primarily influenced by recommendations from friends and family and are therefore more likely to adopt new products due to WOM rather than mass communication. Yet marketers still have little knowledge of how to manage WOM effectively, especially in the Latin America region. Consequently, the authors adopt a qualitative research method conducting semi-structured interviews with fifteen Colombian beer market mavens aimed at exploring which motivational drivers cause consumers to engage in WOM. Twelve motivational drivers were found for WOM about beer brands. Of these, two were found to be partially important, and three appeared to be necessary. The findings of this study propose a number of recommendations to be made for enhancing motivational drivers to generate more WOM. The findings of the study could be used to develop a quantitative measurement identifying which of the motivational drivers have the most influence on Colombian consumers to engage in WOM. This research could assist brewing businesses to internationalise into the Colombian beer market and to achieve competitive advantage.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45441022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CASE STUDY: Delegated Distribution: Hotels Should Be Warned! An Example from Croatia","authors":"Iva Slivar, Uglješa Stankov, Vanja Pavluković","doi":"10.33182/tmj.v7i2.838","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.838","url":null,"abstract":"The penetration of online booking among hotels has been growing steadily. In order to maintain its market position, online travel agencies (OTAs) are offering small and medium hotels, mainly to those which have not yet adopted e-commerce, their own booking engines for websites or as apps to be integrated on hotels' platforms. Hotels are persuaded by cuts in commission, no commissions and other privileges. The implications of such a decision are of crucial importance to hotels in the struggle for tourists. This article presents a new classification of tourism e-distribution which includes this phenomenon named “delegate distribution”, a partnership strategy of OTA-s with hoteliers drawing on a study on the expansion of delegated distribution in Croatia. The key advantages and disadvantages are also listed, along with a comparison with direct and indirect forms of distribution in terms of inference upon other marketing mix elements.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":"56 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41275174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Destination Marketing and Policies Attracting High-Skilled Individuals in Germany and Singapore","authors":"Andrej Přívara, E. Rievajová","doi":"10.33182/tmj.v7i2.799","DOIUrl":"https://doi.org/10.33182/tmj.v7i2.799","url":null,"abstract":"High skilled individuals (HSIs) bring valuable knowledge, skills, talent, and experience which are crucial to enhance innovation capacity and productivity. HSIs rarely compete with nationals in terms of access to public services and welfare systems. Their integration is usually not a major concern. Despite a growing anti-immigration climate, many countries still compete in attracting HSIs. Although they cannot change the physical environment, traditions, culture and location, policies affecting HSIs are of governments’ responsibility. Particularly migration policies are part and parcel of marketing efforts to attract HSIs. In this article, we compare approaches and programmes of Germany and Singapore, targeting HSIs. These two countries often lead the list of most attractive HIS destinations. This study highlights the main points of policymaking for attracting HSIs.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42144233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Food Consumption Habits and Food Security Challenges among Immigrants","authors":"Andrej Přívara","doi":"10.33182/TMJ.V7I1.730","DOIUrl":"https://doi.org/10.33182/TMJ.V7I1.730","url":null,"abstract":"There is no single behaviour path for migrants after arrival in the destination country. The cases of their successful integration in the host country social environment are not rare, and healthy immigrant effect, indeed, often occurs showing that not always shift to the new living conditions, culture and food traditions preclude healthy food habits of the migrants. However, there are still many factors, both individual and social environment-related, which increase overweight and obesity risk. Quantitative and qualitative research findings have shown that food insecurity can be simultaneously a cause and a consequence of migration. Including religious identities, food has largely become a distinctive factor of the identities of individuals and communities. The distribution of eating habits from migrant source countries, in particular, from Africa to the host European countries is dramatically changing the European cultural dimension. Food has appeared to be one of the main factors of migrants’ integration in European countries. Food insecurity is a critical push factor. Current research emphasised that integration programmes should rely not only on basic language and cultural aspects but also on food, improving the contribution of the food traditions of migrants, while also inspiring in this field interactions and contributions via this medium among long-standing and newly-forming societies. This article focuses on key food challenges, which migrants face in destination countries and factors as causes of these challenges. We also discuss barriers to migration policy change and provide possible ways to mitigate these barriers.","PeriodicalId":37194,"journal":{"name":"Transnational Marketing Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46129799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}