Estefania Ciliotta Chehade , Houjiang Liu , William Albert , Miso Kim
{"title":"An Empirical Study of How Service Designers Use Metrics","authors":"Estefania Ciliotta Chehade , Houjiang Liu , William Albert , Miso Kim","doi":"10.1016/j.sheji.2023.10.001","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.10.001","url":null,"abstract":"<div><p>Scholars have advocated for the importance of evaluation in service design, proposing comprehensive frameworks for such integration in design processes. This research seeks to complement existing theoretical studies by providing empirical insights into the utilization of metrics by practicing service designers. Our study presents findings derived from a global survey and in-depth interviews conducted with service designers from eleven countries. Our results highlight the value of using metrics in service design practice and a gap in systematic knowledge. We also underscore that organizational context can either foster or challenge the utilization of metrics in practice. This article contributes to ongoing service design evaluation research by providing data pertaining to the perceived benefits of metric usage within the service design process and in organizational collaboration, as well as insights into the perceived difficulties.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 3","pages":"Pages 402-427"},"PeriodicalIF":2.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S240587262300062X/pdfft?md5=241cb261bacf6b782f9283c7b2094a63&pid=1-s2.0-S240587262300062X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Ethical Turn of Emerging Design Practices","authors":"Li Zhang","doi":"10.1016/j.sheji.2023.09.002","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.09.002","url":null,"abstract":"<div><p>Ignited by the transformative impact of <em>technoscience</em>, diverse alternative design practices have emerged, each distinct from prevailing norms. Within this heterogeneous landscape, a common theme emerges: an inclination toward ethical considerations, closely tied to or stemming from these novel approaches and practices, warranting thorough investigation. This article adopts a dual strategy. First, it introduces technoscience as the catalyst behind this transition, framing the contextual backdrop. Second, based on Jürgen Habermas’s knowledge-interest theory and its tripartite structure, this article focuses on those emerging design practices which deal with ethical and social design, a category that has become especially significant since 2000. The subsequent analysis explores the significant <em>ethical turn</em> within diverse disciplines and these emerging design practices, illustrated across domains. This transformation unfolds in ontological, epistemological, and methodological dimensions, signifying a renewal of design ethics. The article establishes a fundamental framework to comprehend a field without rigid boundaries, facilitating future critique and ongoing design research progress.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 3","pages":"Pages 311-329"},"PeriodicalIF":2.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872623000618/pdfft?md5=a44c8fa46d257ed654edd2b1c39548e6&pid=1-s2.0-S2405872623000618-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mónica Cantó-Primo , Marta Frasquet , Irene Gil-Saura , Brigitte Borja de Mozota
{"title":"Design Orientation Clusters in Design-Marketing Relationships: A Survey of Spanish Companies","authors":"Mónica Cantó-Primo , Marta Frasquet , Irene Gil-Saura , Brigitte Borja de Mozota","doi":"10.1016/j.sheji.2023.11.001","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.11.001","url":null,"abstract":"<div><p>This article presents a segmentation analysis that categorizes industrial design firms based on levels of design orientation. It could serve as a useful framework for designers to tailor their marketing strategies to specific groups or companies. We conducted both qualitative research involving experts, and quantitative research using a sample of 201 small and medium-sized enterprises (SMEs) in the Spanish furniture and lighting industries. The design capacity building approach of design orientation, which was determined by evaluating scores across seven dimensions of the design orientation scale, was adopted based on: 1) awareness of the benefits of design; 2) design sensibility; 3) basic design skills; 4) specialized design skills; 5) involving others; 6) design organization; and, 7) innovation skills. The results identified three clusters with different behaviors: “full design orientation” (Cluster 1), “design orientation from the top down” (Cluster 2), and “operational design orientation” (Cluster 3). This research provides a pragmatic tool for design service providers, linking design skills, design impact, and organizational performance.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 3","pages":"Pages 379-401"},"PeriodicalIF":2.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872623000631/pdfft?md5=bfbaf8e659bcdc39c8adb794aacf47a8&pid=1-s2.0-S2405872623000631-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Review of The Longing for Less: Living with Minimalism by Kyle Chayka","authors":"B.V.E. Hyde","doi":"10.1016/j.sheji.2023.07.003","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.07.003","url":null,"abstract":"","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 3","pages":"Pages 430-431"},"PeriodicalIF":2.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S240587262300059X/pdfft?md5=f2bd87998a09650bdad7442c25da7aca&pid=1-s2.0-S240587262300059X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Might We Help Designers Understand Systems?","authors":"Hugh Dubberly , Paul Pangaro","doi":"10.1016/j.sheji.2023.05.003","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.05.003","url":null,"abstract":"<div><p>The Future of Design Education working group on systems outlines the growth of professional practice from a focus on designing artifacts to also include designing systems and designing in the context of systems. They describe a holistic approach to design, one grounded in systems theory and recognition that systems intersect with all aspects of design. They acknowledge that systems are social constructions and can be framed in many ways. They assert that systems exhibit structural and behavioral patterns across instances, and they advocate for the development of models (proxies) that forefront these patterns and make it possible to align views of situations and possible future ways of being with teams and stakeholders under participatory design processes. The working group also notes that systems are never complete and that even small changes may have large effects. This article lists a series of recommendations aimed at design students regarding the knowledge that they should have and the actions that they should take when working around systems, and it provides an overview through which to consider more specific recommendations related to natural, social, and technical systems by other Future of Design Education working groups.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 2","pages":"Pages 135-156"},"PeriodicalIF":2.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50177135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Meredith Davis (Emerita Professor) , Julia De Bari , Simona Maschi
{"title":"Credentialling: Educational Pathways in Design","authors":"Meredith Davis (Emerita Professor) , Julia De Bari , Simona Maschi","doi":"10.1016/j.sheji.2023.03.001","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.03.001","url":null,"abstract":"<div><p>The Future of Design Education described forces influencing degree study in higher education as a credential for design practice. Student debt and the challenges of increasingly diverse learners are two factors that determine college degree attainment. Paired with increasing consumerist interests by students, institutions, and governments for job preparedness and gainful employment, a college degree is viewed by many as a credential. By contrast, alternative credential programs offer design study that is shorter, more flexible, less expensive, and fit-to-purpose rather than one-size-fits-all. As credentials, they vary in standards for competency validation and how employers perceive them. Statistics show that most alternative credential students already hold a degree and are employed, suggesting that reskilling and upskilling are among the primary motivations for enrollment. At the same time, national and state governments show interest in micro-credentialling as the number of non-traditional learners grows and the nature of work changes rapidly. The article argues that although both types of credentialling respond to similar economic and social conditions, they have unique roles as educational pathways to work in design.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 2","pages":"Pages 117-134"},"PeriodicalIF":2.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50177136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lesley-Ann Noel , Adolfo Ruiz , Frederick M.C. van Amstel , Victor Udoewa , Neeta Verma , Nii Kommey Botchway , Arvind Lodaya , Shalini Agrawal
{"title":"Pluriversal Futures for Design Education","authors":"Lesley-Ann Noel , Adolfo Ruiz , Frederick M.C. van Amstel , Victor Udoewa , Neeta Verma , Nii Kommey Botchway , Arvind Lodaya , Shalini Agrawal","doi":"10.1016/j.sheji.2023.04.002","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.04.002","url":null,"abstract":"<div><p>The Future of Design Education working group on pluriversal design—with members from Latin America, the Caribbean, Africa, South and Southeastern Asia, North America, Oceania, and Europe—developed recommendations for higher education design curricula. The group addresses the dominance of a Eurocentric design canon and worldwide colonization by a twentieth-century design monoculture grounded in the concept of universal human experience. Curricular recommendations honor Indigenous worlds and place-based ways of being, and chime with anthropologist Arturo Escobar’s premise that every community practices the design of itself, through participatory processes that are independent of experts. The authors posit that rather than a Cartesian rationalist perspective, the group advocates a relational view of situations in which the design responses to interdependent natural, social, economic, and technical systems, are specific to places and cultures. The recommendations assert a pluriversal design imperative in which multiple worldviews thrive and diverse lived experiences inform the entire field, as well as individual projects.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 2","pages":"Pages 179-196"},"PeriodicalIF":2.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50177209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Meredith Davis (Emerita Professor) , Luke Feast , Jodi Forlizzi , Ken Friedman , Ali Ilhan , Wendy Ju , Gerd Kortuem , Maria Hellström Reimer , Carlos Teixeira
{"title":"Responding to the Indeterminacy of Doctoral Research in Design","authors":"Meredith Davis (Emerita Professor) , Luke Feast , Jodi Forlizzi , Ken Friedman , Ali Ilhan , Wendy Ju , Gerd Kortuem , Maria Hellström Reimer , Carlos Teixeira","doi":"10.1016/j.sheji.2023.05.005","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.05.005","url":null,"abstract":"<div><p>The Future of Design Education working group on doctoral education included doctoral supervisors from nine programs around the world and addressed the indeterminacy of standards for the PhD in Design. Internationally, “contributions to knowledge” under the PhD degree title range from evidence-based investigations documented in a dissertation to personal reflections on making artifacts. In some programs, quantitative and qualitative research methods are taught; in others, there is no instruction in methods. The working group suggested that reflection on one’s own creative production is the role of the professional master’s degree and recommended standards for two doctoral programs—the PhD and the Doctor of Design (DDes). The group defined the PhD as addressing unresolved problems with the goal of generalizable knowledge or theory for the field. It described the DDes as a professional practice degree in which research is done in a practice setting to frame a specific opportunity space, guide in-process design decisions, or evaluate outcomes. DDes findings do not claim generalizability and result in “cases.” The working group discussed methods, sampling, standards of evidence and claims, ethics, research writing, and program management.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 2","pages":"Pages 283-307"},"PeriodicalIF":2.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50177146","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}