{"title":"Envisioning Contestability Loops: Evaluating the Agonistic Arena as a Generative Metaphor for Public AI","authors":"Kars Alfrink , Ianus Keller , Mireia Yurrita Semperena , Denis Bulygin , Gerd Kortuem , Neelke Doorn","doi":"10.1016/j.sheji.2024.03.003","DOIUrl":"https://doi.org/10.1016/j.sheji.2024.03.003","url":null,"abstract":"<div><p>Public sector organizations increasingly use artificial intelligence to augment, support, and automate decision-making. However, such public AI can potentially infringe on citizens’ right to autonomy. Contestability is a system quality that protects against this by ensuring systems are open and responsive to disputes throughout their life cycle. While a growing body of work is investigating contestable AI by design, little of this knowledge has so far been evaluated with practitioners. To make explicit the guiding ideas underpinning contestable AI research, we construct the generative metaphor of the Agonistic Arena, inspired by the political theory of agonistic pluralism. Combining this metaphor and current contestable AI guidelines, we develop an infographic supporting the early-stage concept design of public AI system contestability mechanisms. We evaluate this infographic in five workshops paired with focus groups with a total of 18 practitioners, yielding ten concept designs. Our findings outline the mechanisms for contestability derived from these concept designs. Building on these findings, we subsequently evaluate the efficacy of the Agonistic Arena as a generative metaphor for the design of public AI and identify two competing metaphors at play in this space: the Black Box and the Sovereign.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"10 1","pages":"Pages 53-93"},"PeriodicalIF":2.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S240587262400025X/pdfft?md5=814fb60fd91e9fcf5bf4e255cd7940cc&pid=1-s2.0-S240587262400025X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141423606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tame Problems, Wicked Possibilities: Interpreting the Distinction between Wicked and Tame Problems through the Cybernetic Concepts of Variety and Constraint","authors":"Ben Sweeting","doi":"10.1016/j.sheji.2024.03.002","DOIUrl":"https://doi.org/10.1016/j.sheji.2024.03.002","url":null,"abstract":"<div><p>The distinction between wicked and tame problems has been a major influence on design and numerous other fields since it was developed in the late 1960s and early 1970s by design theorist Horst Rittel and urban designer Melvin Webber. The characteristics of wicked problems continue to resonate today, helping make sense of the complexities of contemporary challenges. Wicked and tame refer to types (rather than degrees) of difficulty, but what defines these types is not simply the domains in which problems occur, as in the dichotomy between scientific and social contexts originally put forward by Rittel and Webber. To clarify the distinction between wicked and tame, I ground it in the cybernetic concepts of variety and constraint, building on Rittel’s references to the cybernetician Ross Ashby. Understood in this way, wicked and tame do not refer to problems, or to the situations in which problems arise. Rather, wickedness and tameness are dynamics of possibilities (variety) in how multiple aspects of problems are perceived and responded to across the relationships in which designing (in its broadest senses) is embedded.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"10 1","pages":"Pages 32-52"},"PeriodicalIF":2.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872624000248/pdfft?md5=a25843f10934153422518c109f721c6b&pid=1-s2.0-S2405872624000248-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141423671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Simplifying Causality: A Brief Review of Philosophical Views and Definitions with Examples from Economics, Education, Engineering, Medicine, Policy, and Physics","authors":"M.Z. Naser","doi":"10.1016/j.sheji.2024.01.002","DOIUrl":"10.1016/j.sheji.2024.01.002","url":null,"abstract":"<div><div>This short paper compiles the main concepts behind some philosophical views, definitions, and examples of causality. This collection spans the realms of the four commonly adopted approaches to causality: Hume’s regularity, counterfactual, manipulation, and mechanisms. This short review is motivated by presenting simplified views and definitions and then supplements them with examples from various fields, including economics, education, medicine, politics, physics, and engineering. I hope this short review is helpful to new and interested readers with little knowledge of causality and causal inference.</div></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages 437-457"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Human Creativity in the AIGC Era","authors":"Yongqi Lou","doi":"10.1016/j.sheji.2024.02.002","DOIUrl":"10.1016/j.sheji.2024.02.002","url":null,"abstract":"<div><div>Recent advances in artificial intelligence raise profound questions for humanity. Is the artificial intelligence-generated content (AIGC) technology merely a tool? Or is AIGC developing a level of creativity comparable to that of human beings? This essay explores the challenges and opportunities that AIGC technology brings to creativity, industry, and the ways of living of people around the world. These questions involve scale, authenticity, choice, and wisdom. Further, this essay addresses the core capabilities of future creative workers in the era of AIGC. The author believes that the ability to create meaning—meaning making—is and will remain a distinctive strength of human creativity in the AIGC era. To build on this strength, human beings must focus on six key areas: human-centered values, paradigmatic innovation, holistic experiences, cultural awareness, situational connections, and narrative reasoning. The best outcome for the AIGC is to make machines more machine-like and humans more human. Achieving this goal requires a cultural renaissance. We must break through the limits of computational rationality with the brilliance of humanity.</div></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages 541-552"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Faiz A. Hashmi , Oskar Burger , Micah B. Goldwater , Tracy Johnson , Sudipta Mondal , Palash Singh , Cristine H. Legare
{"title":"Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE","authors":"Faiz A. Hashmi , Oskar Burger , Micah B. Goldwater , Tracy Johnson , Sudipta Mondal , Palash Singh , Cristine H. Legare","doi":"10.1016/j.sheji.2024.02.001","DOIUrl":"10.1016/j.sheji.2024.02.001","url":null,"abstract":"<div><div>This article aims to communicate insights from a collaboration between human-centered designers and social science researchers. We report the insights from Project RISE (Rituals to Improve Service-delivery and Empower health workers), which employed a complex systems approach to understanding Accredited Social Health Activists’ motivations and performance in Bihar, India. We describe the process of interdisciplinary integration between human-centered design and mixed-method social science research. We describe insights from each phase of Project RISE. In the Discover phase, we engaged in an expansive and inclusive ideation process informing the formulation of research questions and mixed methodology. Design-led synthesis transformed research findings into actionable, context-specific insights. In the Define phase, we integrated mixed methods rigor with the design process to identify opportunities instrumental in shaping the development of design drivers and solution concepts. We engaged in inclusive prototyping and open-source collaboration to prototype productive solutions in the Create phase. We detail the challenges encountered and the strategies to address them in each phase. Integrating human-centered design and social science research can tackle community health workers’ complex challenges and create more productive public health solutions.</div></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages 489-517"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Joon Sang Baek , Gyuchan Thomas Jun , Jiwon Lee , Eunho Jo , Hyoun K. Kim
{"title":"Unleashing the Potential of AcciMap in Identifying and Anticipating Systemic Failures: A Case Study of Child Abuse Prevention through Design","authors":"Joon Sang Baek , Gyuchan Thomas Jun , Jiwon Lee , Eunho Jo , Hyoun K. Kim","doi":"10.1016/j.sheji.2024.01.001","DOIUrl":"10.1016/j.sheji.2024.01.001","url":null,"abstract":"<div><div>This study proposes a new application of AcciMap, a tool initially created within safety science. AcciMap assists designers by identifying and anticipating systemic conditions that have contributed to prior failures and may influence the implementation of new design interventions. For validation, we applied AcciMap to analyze factors contributing to child abuse cases in South Korea. This process identified potential facilitators and barriers related to the implementation of a child abuse assessment checklist developed by the research team. We found that AcciMap enables designers to apply systems thinking to complex problems. It allows the consideration of potential implementation issues for new design interventions across multiple levels, helping designers understand and anticipate the complex systemic structures affecting their intervention. By exploring how AcciMap can be used for in-depth sociotechnical system analysis, this study contributes to advancing our understanding of systemic design.</div></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages 458-488"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Contributors and Acknowledgment to Referees 2023","authors":"","doi":"10.1016/S2405-8726(24)00011-X","DOIUrl":"10.1016/S2405-8726(24)00011-X","url":null,"abstract":"","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages I-X"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bridging Reasoning and Results: An Assessment Validation Perspective on the PhD in Design","authors":"Luke Feast","doi":"10.1016/j.sheji.2024.01.003","DOIUrl":"10.1016/j.sheji.2024.01.003","url":null,"abstract":"<div><div>This article uses assessment validation as a framework to construct a theory of how to assess a PhD in design. This also has implications for what the PhD degree should be in design. When examiners assess a PhD student’s dissertation or defense, interpretation arguments and use arguments connect the assessment to the ultimate purpose and consequence of the PhD project they assess. My conclusion is that this argument-based approach strengthens the credibility, meaningfulness, and fairness of PhD assessment. The perspective of assessment validation enhances the PhD in design by focusing validation on inferences and assumptions that connect scoring, generalization, extrapolation, and the implications of PhD assessment.</div></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 4","pages":"Pages 518-540"},"PeriodicalIF":1.8,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143197198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mood in Experience Design: A Scoping Review","authors":"Zhuochao Peng, Pieter M.A. Desmet, Haian Xue","doi":"10.1016/j.sheji.2023.09.001","DOIUrl":"https://doi.org/10.1016/j.sheji.2023.09.001","url":null,"abstract":"<div><p>This article presents a comprehensive review of existing literature covering the topic of mood-focused design. It delves into how designers and design researchers currently address mood in the context of experience-driven design. Using a scoping review methodology, we identified and thematically analyzed sixty-six highly relevant articles. Our findings are categorized into four themes: (1) diverse features and impacts of mood that have been comprehended and explored in design; (2) mood-focused design innovations that support mood monitoring, expression, and regulation; (3) potential issues and considerations related to mood-focused design; and (4) methodological resources that support empathizing and ideation within a mood-focused design process. This scoping review advances our understanding of mood as a distinct facet of human experience in design and outlines the current state of mood-focused design as an emerging field. To facilitate progress in the field, we propose four avenues for further exploration, underscoring the need to expand mood-centric theoretical understanding, artifact creation, opinion sharing, and method development.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"9 3","pages":"Pages 330-378"},"PeriodicalIF":2.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872623000606/pdfft?md5=912842e4f0f753c32ef53f1dae252b34&pid=1-s2.0-S2405872623000606-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}