She Ji-The Journal of Design Economics and Innovation最新文献_第10页

The Eye Inward and the Eye Outward: Introducing a Framework for Mood-Sensitive Service Encounters 向内看和向外看:为情绪敏感的服务接触引入一个框架

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-03-01 DOI: 10.1016/j.sheji.2021.12.002

Pelin Esnaf Uslu, Pieter M.A. Desmet, Hendrik N.J. Schifferstein

{"title":"The Eye Inward and the Eye Outward: Introducing a Framework for Mood-Sensitive Service Encounters","authors":"Pelin Esnaf Uslu, Pieter M.A. Desmet, Hendrik N.J. Schifferstein","doi":"10.1016/j.sheji.2021.12.002","DOIUrl":"10.1016/j.sheji.2021.12.002","url":null,"abstract":"<div><p>This article introduces the concept of mood sensitivity: a service agent’s ability to detect mood during service encounters and customize their interaction style accordingly, with the purpose of improving service encounters as a whole. We report on an experience sampling study that explored the role that mood plays in service provision. Eleven service providers from various fields (education, healthcare, government) participated. The study yielded four general components of service encounter mood sensitivity. The first two represent “the eye outward”: (1) being perceptive of the client’s mood and (2) being able to manage the client’s mood by strategically adjusting one’s interaction style. The other two represent “the eye inward”: (3) being perceptive of one’s own mood and (4) being able to regulate one’s mood to protect personal well-being and avoid negatively impacting an encounter. Our framework of mood sensitivity during service encounters integrates these four components. For each component, opportunities are proposed for the development of tools, training methods, and design interventions that can support service providers seeking to develop their mood sensitivity.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"8 1","pages":"Pages 118-146"},"PeriodicalIF":2.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872622000028/pdfft?md5=3c293f7454e79749777a806de34df312&pid=1-s2.0-S2405872622000028-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76985857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Harmony in Design: A Synthesis of Literature from Classical Philosophy, the Sciences, Economics, and Design 《设计中的和谐:古典哲学、科学、经济学和设计文学的综合》

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-03-01 DOI: 10.1016/j.sheji.2022.01.001

J. Derek Lomas, Haian Xue

{"title":"Harmony in Design: A Synthesis of Literature from Classical Philosophy, the Sciences, Economics, and Design","authors":"J. Derek Lomas, Haian Xue","doi":"10.1016/j.sheji.2022.01.001","DOIUrl":"10.1016/j.sheji.2022.01.001","url":null,"abstract":"<div><p>Classical theories of harmony have been used to explain phenomena like beauty, happiness, health, virtue, pleasure, peace, and even ecological sustainability. With the intent of making these theories more accessible to designers, this article reviews the conception of harmony from about 500 BCE to the present. It begins with a brief overview of harmony in classical Chinese and Greek philosophy. Then it examines the role of harmony in the renaissance, the scientific revolution, and the early modern period across topics in aesthetics, ethics, physics, politics, and economics. Finally, turning to the 20th century, this article highlights the conceptual function of harmony in psychology, neuroscience, computer science, and design. This synthesis concludes with a review of applications and implications for contemporary designers. An essential conclusion of this article is that harmony involves the integration of diversity into a greater whole; harmony is not pure agreement or “sameness.” Overall, we suggest that classical principles of harmony might serve as a theoretical framework to help designers develop a more sustainable and vibrant vision of the future.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"8 1","pages":"Pages 5-64"},"PeriodicalIF":2.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S240587262200003X/pdfft?md5=d042e0ca327eab25f33cb117b6a8e9b1&pid=1-s2.0-S240587262200003X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74146160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

Design Discourses of Transformation 改造的设计话语

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-03-01 DOI: 10.1016/j.sheji.2022.01.002

Sharon Prendeville, Mikko Koria

{"title":"Design Discourses of Transformation","authors":"Sharon Prendeville, Mikko Koria","doi":"10.1016/j.sheji.2022.01.002","DOIUrl":"10.1016/j.sheji.2022.01.002","url":null,"abstract":"<div><p>The aim of this article is to develop knowledge and understanding that supports critical conceptual interventions in design innovation theory and practice. Existing discourses of design are dissonant and paradoxical, for example positioning design as at once value-free and virtuous. We explain various instances of dissonance by establishing relationships between modes of design, design discourses, and knowledge systems. We map and interpret four design discourses, revealing the plural, dynamic, and mutable nature they share. Our understanding of design in the context of social transformation varies according to how we relate to knowledge systems, how these are produced through discourses, and how the two inform distinct modes of design. We argue that dominant discourses and entrenched knowledge systems must be consciously and actively upended. For this, we present a framework for transformative action to foster encounters across discourses and engender new critical expressions of and interventions in design theory and practice.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"8 1","pages":"Pages 65-92"},"PeriodicalIF":2.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872622000041/pdfft?md5=4e1c16a9ca28136115e47773ee60c59e&pid=1-s2.0-S2405872622000041-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82753881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Network Analysis of Complex Stakeholder Needs for Service Ecosystem Sustainability A Case Study of South Korean ESCO industry 服务生态系统可持续性复杂利益相关者需求的网络分析——以韩国ESCO行业为例

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-01-01 DOI: 10.1016/j.sheji.2022.07.001

J. Baek, T. Bhamra

引用次数: 1

Lock-In, Fixation and the Extinction of Technologies A Design-Theoretic View of Sustainable Transitions 技术的锁定、固定和消亡——可持续转型的设计理论观点

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-01-01 DOI: 10.1016/j.sheji.2022.08.001

C. McMahon, E. Subrahmanian, Y. Reich

引用次数: 1

Design-led Intervention for Active Behaviour to tackle youth’s sedentary behaviour 以设计为主导的积极行为干预，以解决青少年的久坐行为

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2022-01-01 DOI: 10.1016/j.sheji.2022.10.003

H. Shin, Florence Nwankwo, A. Al-Habaibeh

引用次数: 1

Contributors 贡献者

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2021-12-01 DOI: 10.1016/S2405-8726(21)00125-8

引用次数: 0

Can Design Be Non-paternalistic? Conceptualizing Paternalism in the Design Profession 设计可以非家长式的吗?概念化设计行业中的家长式作风

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2021-12-01 DOI: 10.1016/j.sheji.2021.09.001

Pramod Khadilkar , Santosh Jagtap

{"title":"Can Design Be Non-paternalistic? Conceptualizing Paternalism in the Design Profession","authors":"Pramod Khadilkar , Santosh Jagtap","doi":"10.1016/j.sheji.2021.09.001","DOIUrl":"10.1016/j.sheji.2021.09.001","url":null,"abstract":"<div><p>Paternalism is an instance of someone making a decision on behalf of someone else. A professional designer can exhibit paternalism through conceptualizing, defining, and selecting current or preferable situations or while finalizing outcomes for stakeholders. Paternalism is thus, a critical ethical dimension related to the design profession. The design academy and community must theorize paternalism if we are to avoid or reduce it. Paternalism may be present at three critical junctures of design decision making. Our three-layer framework examines paternalism as it relates to design process decisions, decisions about participation in design, and normative framework decisions. The circular model represents the hierarchy of paternalistic decision making: any effort to overcome paternalism at the (inner) design level or (middle) participatory level will be ineffective if it is present in the (outer) normative layer. We discuss the extent of possible exhibitions of paternalism and the challenges to avoiding it in decisions at each layer, and contrast these briefly with overtly paternalistic design approaches, such as design for behavior change. We find that design may be inherently paternalistic, at times may need to be that way (in certain contexts especially, where expertise is required for decisions to be made accurately), and that it is up to the individual designer whether they exhibit paternalism in their design decisions or not.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"7 4","pages":"Pages 589-610"},"PeriodicalIF":2.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872621001088/pdfft?md5=927e398c3c7f84e6ba1e180b399e8704&pid=1-s2.0-S2405872621001088-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83035039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Critique of Design Thinking in Organizations: Strongholds and Shortcomings of the Making Paradigm 组织中的设计思维批判:制造范式的优势和缺点

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2021-12-01 DOI: 10.1016/j.sheji.2021.10.003

Kipum Lee

{"title":"Critique of Design Thinking in Organizations: Strongholds and Shortcomings of the Making Paradigm","authors":"Kipum Lee","doi":"10.1016/j.sheji.2021.10.003","DOIUrl":"10.1016/j.sheji.2021.10.003","url":null,"abstract":"<div><p>Despite claims that design has moved beyond making artifacts and products, prevailing theories of design thinking in organizations remain entrenched in the making or <em>technē</em> paradigm. Ironically, this serves to maintain the status quo and stifle progress. Two highly visible <em>technē</em> models are intervention design, publicized by IDEO, and enterprise design thinking, popularized by IBM. While distinct, they deploy the same strategy: locate the vectors of organizational change in individual agents—in projects (as complex artifacts) or in professionals (as reified resources)—and implicitly argue that constant proximity or direct contact between design actors and non-design actors is necessary to generate systems change. This constant interfacing, a natural outworking of the <em>technē</em> paradigm, ultimately limits real transformation—it ignores the importance of social location and symbolic capital in social systems and assumes that human organizations are deficient by default. As a result, the <em>technē</em> paradigm resorts to a “surplus by numbers” approach that leads to the excessive proliferation of a suboptimal form of design. For design to flourish in organizations and build better theories, designers need to become more critical of the productive world and critics (in the ameliorative sense of the term) who can reshape the social world.</p></div>","PeriodicalId":37146,"journal":{"name":"She Ji-The Journal of Design Economics and Innovation","volume":"7 4","pages":"Pages 497-515"},"PeriodicalIF":2.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2405872621001106/pdfft?md5=37718ea794ea7f212ef418951644ec3d&pid=1-s2.0-S2405872621001106-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80717771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Review of designing designing, by John Chris Jones 约翰·克里斯·琼斯对设计的回顾

IF 2 2区社会学

She Ji-The Journal of Design Economics and Innovation Pub Date : 2021-12-01 DOI: 10.1016/j.sheji.2021.10.002

Heidi Ellis Overhill

引用次数: 1