M. Mora, J. Gómez, Leonardo Garrido, Francisco Cervantes Pérez
{"title":"Engineering and Management of IT-based Service Systems - An Intelligent Decision-Making Support Systems Approach","authors":"M. Mora, J. Gómez, Leonardo Garrido, Francisco Cervantes Pérez","doi":"10.1007/978-3-642-39928-2","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"304 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130807193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Architecture for Business Intelligence Design on the IT Service Management Scope","authors":"C. Ortega, C. P. P. Lorences, J. Gómez","doi":"10.1007/978-3-642-39928-2_10","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_10","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124940194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study","authors":"Raul Valverde, M. Talla","doi":"10.1007/978-3-642-39928-2_3","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_3","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"4 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120905454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Adaptive Applications: Definition and Usability in IT-based Service Systems Management","authors":"Ammar Memari, J. Gómez","doi":"10.1007/978-3-642-39928-2_7","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_7","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"373 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123432058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge Management in ITSM: Applying the DIKW Model","authors":"Sue A. Conger, Jack Probst","doi":"10.1007/978-3-642-39928-2_1","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_1","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"33 1-10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120932389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Towards Semantic Support for Business Process Integration","authors":"R. L. D. Castro, Inty Sáez Mosquera, J. Gómez","doi":"10.1007/978-3-642-39928-2_5","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_5","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"149 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124377740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Managing Cloud Services with IT Service Management Practices","authors":"K. Erek, Thorsten Pröhl, Rüdiger Zarnekow","doi":"10.1007/978-3-642-39928-2_4","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_4","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124194910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. P. Quimbaya, Rafael A. González, W. Bohórquez, O. Muñoz, Olga Milena García, D. Londoño
{"title":"Improving Decision-Making for Clinical Research and Health Administration","authors":"A. P. Quimbaya, Rafael A. González, W. Bohórquez, O. Muñoz, Olga Milena García, D. Londoño","doi":"10.1007/978-3-642-39928-2_9","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_9","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126041937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Manuel Mora Tavarez, G. Phillips-Wren, F. Cervantes-Pérez, Leonardo Garrido, O. Gelman
{"title":"Improving IT Service Management with Decision-Making Support Systems","authors":"Manuel Mora Tavarez, G. Phillips-Wren, F. Cervantes-Pérez, Leonardo Garrido, O. Gelman","doi":"10.1007/978-3-642-39928-2_11","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_11","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132752212","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrating ERP with Negotiation Tools in Supply Chain","authors":"P. Renna","doi":"10.1007/978-3-642-39928-2_6","DOIUrl":"https://doi.org/10.1007/978-3-642-39928-2_6","url":null,"abstract":"","PeriodicalId":358280,"journal":{"name":"Engineering and Management of IT-based Service Systems","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127257366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}