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Knowledge Management in ITSM: Applying the DIKW Model

Engineering and Management of IT-based Service Systems Pub Date : 1900-01-01 DOI:10.1007/978-3-642-39928-2_1
Sue A. Conger, Jack Probst
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it管理中的知识管理:DIKW模型的应用
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Engineering and Management of IT-based Service Systems
Engineering and Management of IT-based Service Systems
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