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Improving IT Service Management with Decision-Making Support Systems

Engineering and Management of IT-based Service Systems Pub Date : 1900-01-01 DOI:10.1007/978-3-642-39928-2_11
Manuel Mora Tavarez, G. Phillips-Wren, F. Cervantes-Pérez, Leonardo Garrido, O. Gelman
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Engineering and Management of IT-based Service Systems
Engineering and Management of IT-based Service Systems
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