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DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study

Engineering and Management of IT-based Service Systems Pub Date : 1900-01-01 DOI:10.1007/978-3-642-39928-2_3
Raul Valverde, M. Talla
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应用ITIL的基于决策支持系统的IT服务支持流程再造:一个案例研究
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Engineering and Management of IT-based Service Systems
Engineering and Management of IT-based Service Systems
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