Internet Reference Services Quarterly最新文献

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Social Media Debate Position 1: Against the Use of Social Media as a Credible Source of Information 社交媒体辩论立场1:反对将社交媒体作为可靠的信息来源
Internet Reference Services Quarterly Pub Date : 2021-04-02 DOI: 10.1080/10875301.2021.1937438
Hana Beckerle, Rachel Finston, Benjamin Sussman
{"title":"Social Media Debate Position 1: Against the Use of Social Media as a Credible Source of Information","authors":"Hana Beckerle, Rachel Finston, Benjamin Sussman","doi":"10.1080/10875301.2021.1937438","DOIUrl":"https://doi.org/10.1080/10875301.2021.1937438","url":null,"abstract":"Abstract There are ongoing conversations among information professionals on whether social media can be considered a credible source of information. The very features of social media platforms that make them attractive to users, such as their ability to create and share content, also make these platforms very open to false and misleading content, which calls all content on these platforms into question. The platforms themselves have not yet perfected moderation processes to filter out all misleading and harmful misinformation. This paper contends that for these and other reasons, the social media landscape in its current state cannot be considered a credible source of information. These issues negatively affect user expectations; however, the platforms continue to attract users and thereby present opportunities for misinformation to cause harm. All of these concerns affect the efforts of information professionals to instruct users on identifying false content, as well as the online behavior of these information organizations themselves. This paper discusses the issues of mis- and dis-information and lack of effective content moderation, and examines how information professionals and other users are affected by these issues.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1937438","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48791354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Social Media Debate Position 2: A Problematic Environment- Against the Use of Social Media for Credible Information 社交媒体辩论立场2:一个有问题的环境——反对使用社交媒体获取可信信息
Internet Reference Services Quarterly Pub Date : 2021-04-02 DOI: 10.1080/10875301.2021.1938333
Emily A Brahler, E. Fuller, B. Turnbull
{"title":"Social Media Debate Position 2: A Problematic Environment- Against the Use of Social Media for Credible Information","authors":"Emily A Brahler, E. Fuller, B. Turnbull","doi":"10.1080/10875301.2021.1938333","DOIUrl":"https://doi.org/10.1080/10875301.2021.1938333","url":null,"abstract":"Abstract This paper seeks to argue against the use of social media as an information resource and, in particular, that social media should not presently be considered a credible source of information for information professionals and the general public. Based on an exploration of the current literature, the authors discuss negative aspects of using social media for information purposes, namely, in terms of the dubious credibility of social media content, the commonality of echo chambers, and the effect of emotional content on users. There are several benefits of social media within our society, but ultimately social media should be approached with caution when it is used as a source of information for news, health-related information, or scholarly topics. Although this paper critiques social media primarily in terms of its implications for the library and information science field, it also views these various issues associated with social media more broadly in terms of their implications for the general public in shaping contemporary American culture, society, and politics.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1938333","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48166559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Social Media Debate Position 4: Social Media and Information Services 立场4:社交媒体和信息服务
Internet Reference Services Quarterly Pub Date : 2021-04-02 DOI: 10.1080/10875301.2021.1937770
Nathaniel Bentz, Emily Chase, Paige DeLoach
{"title":"Social Media Debate Position 4: Social Media and Information Services","authors":"Nathaniel Bentz, Emily Chase, Paige DeLoach","doi":"10.1080/10875301.2021.1937770","DOIUrl":"https://doi.org/10.1080/10875301.2021.1937770","url":null,"abstract":"Abstract Social media provides a constant stream of information and offers everyday citizens an easy way to connect with breaking news. The authors of this report conducted a literature review to analyze the impact of social media on information services. This research indicated that social media can be used as a reliable information source, but its use comes with benefits and drawbacks. This report focuses on social media and information accessibility; the open playing field concept; the history and future impact of social media; research inclusivity; and the qualities of scholarly communication through social media platforms. Finally, the authors present recommendations for both public social media users and information professionals to consider when retrieving information from social media.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1937770","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45187385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Social Media Debate Position 3: Social Media as a Credible Source of Information 社交媒体辩论立场3:社交媒体是可靠的信息来源
Internet Reference Services Quarterly Pub Date : 2021-04-02 DOI: 10.1080/10875301.2021.1940411
J. Carter, Benjamin Shields
{"title":"Social Media Debate Position 3: Social Media as a Credible Source of Information","authors":"J. Carter, Benjamin Shields","doi":"10.1080/10875301.2021.1940411","DOIUrl":"https://doi.org/10.1080/10875301.2021.1940411","url":null,"abstract":"Abstract This article examines the ways in which social media has grown into a commonly used source of information and news. It considers the ways social media can be both an asset and a hindrance to the spread of true, verifiable information. The article delves into the many ways that social media is utilized by society, from situations in which it is used to spread useful information during public emergencies to the unfortunate reality of the spread of misinformation. Social media can be a place for people to come together and share true and accurate information, as well as a place where misinformation is spread. Society must be made aware of the risks that an over reliance on social media poses, especially in terms of how it can spread misinformation and cause division in the world.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1940411","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41489632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Pandemic Made Me Do It: Changing Public Services 大流行让我这样做:改变公共服务
Internet Reference Services Quarterly Pub Date : 2021-03-12 DOI: 10.1080/10875301.2021.1891183
Caitlin Archer-Helke, Chad Kahl, Cynthia Kremer, Cory Stevens, L. Wolfgang
{"title":"The Pandemic Made Me Do It: Changing Public Services","authors":"Caitlin Archer-Helke, Chad Kahl, Cynthia Kremer, Cory Stevens, L. Wolfgang","doi":"10.1080/10875301.2021.1891183","DOIUrl":"https://doi.org/10.1080/10875301.2021.1891183","url":null,"abstract":"","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1891183","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59809213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Hachette Book Group v. Internet Archive: Is There a Better Way to Restore Balance in Copyright? 阿歇特图书集团诉互联网档案馆:是否有更好的方式恢复版权平衡?
Internet Reference Services Quarterly Pub Date : 2021-01-11 DOI: 10.1080/10875301.2021.1875100
Robin Schard
{"title":"Hachette Book Group v. Internet Archive: Is There a Better Way to Restore Balance in Copyright?","authors":"Robin Schard","doi":"10.1080/10875301.2021.1875100","DOIUrl":"https://doi.org/10.1080/10875301.2021.1875100","url":null,"abstract":"Abstract Using the opening of the National Emergency Library as an opportunity, four large publishers, Hachette Book Group, HarperCollins Publishers, John Wiley & Sons, and Penguin Random House, filed suit against the Internet Archive claiming copyright infringement. This article discusses the lawsuit and the claims on both sides before discussing the weaknesses for the parties, and recommending that negotiation would be the best way to move forward.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1875100","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44308625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Combating the Sharing of False Information: History, Framework, and Literacy Strategies 打击虚假信息共享:历史、框架和扫盲策略
Internet Reference Services Quarterly Pub Date : 2020-12-09 DOI: 10.1080/10875301.2020.1863286
T. Bailey, Ingrid Hsieh-Yee
{"title":"Combating the Sharing of False Information: History, Framework, and Literacy Strategies","authors":"T. Bailey, Ingrid Hsieh-Yee","doi":"10.1080/10875301.2020.1863286","DOIUrl":"https://doi.org/10.1080/10875301.2020.1863286","url":null,"abstract":"Abstract Social media has helped intensify the velocity and volume of information shared on the Internet. A flood of information from a multitude of viewpoints and in a wide array of mediums is unleashed on the public daily. Unfortunately, the information falls on a wide spectrum of veracity—from completely true, to somewhat true but misleading, to utterly false. While we may partially blame hostile foreign or domestic actors for seeding false information into the public consciousness, information users need to understand their own roles, often played unwittingly, in sharing that information. In this study we attempted to advance our understanding of the phenomena of information sharing, especially when false information is involved, and demonstrate that information literacy is the best line of defense against false information. After a historical overview of how librarians dealt with propaganda and false information, we present a conceptual framework for understanding why people share information, especially false information, using examples from social media and other digital communication channels. We also discuss the consequences of sharing false information. We conclude with literacy strategies for equipping information users with the knowledge and skills to assess, process, and respond to shared information effectively.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2020.1863286","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41803604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Various Ways of Collecting EZproxy Usage Statistics 收集EZproxy使用统计的各种方法
Internet Reference Services Quarterly Pub Date : 2020-11-04 DOI: 10.1080/10875301.2020.1843100
L. Hamlett, T. O'Neill, Xiaotian Chen
{"title":"Various Ways of Collecting EZproxy Usage Statistics","authors":"L. Hamlett, T. O'Neill, Xiaotian Chen","doi":"10.1080/10875301.2020.1843100","DOIUrl":"https://doi.org/10.1080/10875301.2020.1843100","url":null,"abstract":"Abstract This column introduces how three different products/programs work to collect EZproxy usage statistics or how to use them: EZrproxy Analytics, a subscription-based product, ezPAARSE, an open-source program, and an open-source Perl script created by Chris Keene, a British librarian.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2020.1843100","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47406107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Library Support in Times of Crisis: An Analysis of Chat Transcripts During COVID 危机时期的图书馆支持:对新冠肺炎期间聊天记录的分析
Internet Reference Services Quarterly Pub Date : 2020-07-02 DOI: 10.1080/10875301.2021.1960669
S. Kathuria
{"title":"Library Support in Times of Crisis: An Analysis of Chat Transcripts During COVID","authors":"S. Kathuria","doi":"10.1080/10875301.2021.1960669","DOIUrl":"https://doi.org/10.1080/10875301.2021.1960669","url":null,"abstract":"Abstract This paper presents the analysis of over 4,000 chat questions from 2019-2020. Each chat question was individually categorized into broad level topics, and analyzed using sentiment analysis. During the COVID pandemic, there was an increase in the number of questions about accessing the physical collection, and a large decrease in questions about using the library space. The overall sentiments of the chat questions were much more negative during COVID. Tagging and analyzing chat questions in this way can offer unique insights for all types of libraries to appropriately staff the service and best support patron needs in times of crisis.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48250132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Can We Trust Social Media? 我们可以信任社交媒体吗?
Internet Reference Services Quarterly Pub Date : 2020-04-02 DOI: 10.1080/10875301.2021.1947433
Ingrid Hsieh-Yee
{"title":"Can We Trust Social Media?","authors":"Ingrid Hsieh-Yee","doi":"10.1080/10875301.2021.1947433","DOIUrl":"https://doi.org/10.1080/10875301.2021.1947433","url":null,"abstract":"Abstract The paper presents a social media debate and introduces four position papers on social media as information sources. False information, uneven quality of information, bias, manipulation, and insufficient control of false information are the main reasons against trusting information on social media. Providing a level playing field for all voices, disseminating information efficiently, making valuable information more accessible, and balancing the power in scholarly communication are the reasons for trusting information on social media. The paper also examines the reasons for social media use and applies the concept of trust from e-commerce management literature to assess social media information.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2021.1947433","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49401881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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