{"title":"Time Management for Information Services","authors":"B. Bailey","doi":"10.1300/J120V05N14_09","DOIUrl":"https://doi.org/10.1300/J120V05N14_09","url":null,"abstract":"On suggere comment utiliser au mieux les quarante heures de travail hebdomadaire du bibliothecaire attache au service de reference d'une bibliotheque universitaire, en recensant l'ensemble des problemes de repartition du temps de travail entre les besoins du public et les besoins internes de la bibliotheque. Une configuration thematique est proposee sur sept tâches pour vingt heures","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126475279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Reference Librarian as Personnel Administrator","authors":"W. Miller","doi":"10.1300/J120v05n14_07","DOIUrl":"https://doi.org/10.1300/J120v05n14_07","url":null,"abstract":"Repartition des fonctions de gestion du personnel a l'interieur du service de references de la bibliotheque. Analyse des qualites humaines et professionnelles du bibliothecaire charge de cette tâche. Propositions pour une evaluation de performances du service","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"22 8","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120903524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evaluating the Reference Librarian","authors":"Sara B. Sluss","doi":"10.1300/J120V05N14_08","DOIUrl":"https://doi.org/10.1300/J120V05N14_08","url":null,"abstract":"Apres une revue de la fonction evaluative dans les bibliotheques, une tentative de definir des criteres objectifs pour l'appreciation de l'activite professionnelle du bibliothecaire attache au service de reference est faite. Une grille d'evaluation est proposee de facon a ce que les criteres subjectifs ne viennent pas trop deformer l'appreciation","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"57 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123386415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Everybody Needs Information","authors":"M. Jackson","doi":"10.1300/J120V05N14_12","DOIUrl":"https://doi.org/10.1300/J120V05N14_12","url":null,"abstract":"Le niveau d'acces a l'information d'un utilisateur definit souvent son degre de participation a la societe dans laquelle il vit. Mais, les bibliotheques ne sont qu'un seul des lieux d'information et l'individu utilise bien d'autres moyens pour se renseigner. Les deux grandes voies de recherche d'une information dependent des moyens de sa diffusion et des besoins du demandeur, lies a sa situation economique et sociale. Les recherches d'une certaine Brenda Dervin a ce sujet sont analysees","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116859794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality Control of Reference Service in Branch Libraries of a Multi-Campus College","authors":"Pamela L. Wonsek","doi":"10.1300/J120V05N14_11","DOIUrl":"https://doi.org/10.1300/J120V05N14_11","url":null,"abstract":"La gestion d'un ensemble de bibliotheques implantees sur differents sites d'un campus universitaire pose des problemes supplementaires: la meme qualite de service doit etre retrouvee en tous lieux. Des composants sont necessaires au controle d'une bonne gestion: la definition precise des objectifs poursuivis et des priorites; les techniques de mesure les performances realisees; la retroaction des efforts fournis; l'ampleur de l'echo accorde aux resultats obtenus","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126285150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Microcomputer Continuing Education Training Will Assist Reference Librarians","authors":"Thomas E. Alford","doi":"10.1300/J120V05N14_16","DOIUrl":"https://doi.org/10.1300/J120V05N14_16","url":null,"abstract":"L'amelioration des services de reference dans une bibliotheque depend de l'amelioration de la formation des bibliothecaires attaches a ces services. De plus, l'utilisation du microordinateur accroit les pejoratives du service de reference. C'est pourquoi ces bibliothecaires doivent etre formes a leur maniement","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131324158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Role of the Manager in Reference Staff Development","authors":"Margaret Hendley","doi":"10.1300/J120v05n14_10","DOIUrl":"https://doi.org/10.1300/J120v05n14_10","url":null,"abstract":"La fonction du responsable du personnel est de satisfaire a la fois les besoins de l'individu et ceux de la collectivite dans laquelle il est insere. Dans cette etude consacree aux bibliotheques publiques, cinq problemes sont successivement abordes: la gestion d'une politique en accord avec les problemes budgetaires; la mise en valeur des objectifs du personnel en favorisant la prise de decision; l'organisation interne des personnels specialises; l'appel aux opportunites exterieures a la bibliotheque; le developpement de plans de formation du personnel de bibliotheque; le developpement de plans de formation du personnel","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122508710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Choosing How to Staff the Reference Desk","authors":"John Montag","doi":"10.1300/J120v05n14_03","DOIUrl":"https://doi.org/10.1300/J120v05n14_03","url":null,"abstract":"Les caracteristiques humaines et professionnelles du bibliothecaire ideal attache au service de reference, sont recensees. Les facteurs conditionnant le choix d'un tel personnel sont la qualite recherchee du service rendu, la politique generale du personnel, les activites locales de formation, l'equite entre salaire et competence","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"167 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124679274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Current Trends and Controversies in the Literature of Reference Services and Their Implications for the Practice of Reference Work","authors":"C. Orgren, James Rice","doi":"10.1300/J120V05N14_01","DOIUrl":"https://doi.org/10.1300/J120V05N14_01","url":null,"abstract":"Presentation thematique des conceptions qui prevalent ces 10-15 dernieres annees a propos des services de reference. La formation de l'utilisateur, la recherche en ligne et les services specialises (profils) sont les secteurs d'activite les plus evidents des services de reference. Mais leur role est evalue egalement en relation avec la normalisation et les services techniques de la bibliotheque et en relation avec le developpement des techniques de ressources partagees. Pour finir, la notion de professionalisme du bibliothecaire de reference est detaillee","PeriodicalId":352967,"journal":{"name":"Personnel Issues in Reference Services","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1986-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114971459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}