{"title":"Feedback and Managerial Performance: A Longitudinal Multilevel Field Experiment of Feedback Intervention Theory","authors":"Shankar T. Naskar, Prathiba Natesan Batley","doi":"10.1002/joe.22299","DOIUrl":"https://doi.org/10.1002/joe.22299","url":null,"abstract":"<p>Feedback interventions play a vital and pervasive role in organizations. However, there is no consensus on how feedback interventions work or why their effectiveness varies over time. This study responds to the call by feedback intervention theorists to engage in primary research in organizational settings. It analyzes the impact of a feedback intervention consisting of two important characteristics—feedback source and content—by using a multilevel model framework that considers job performance scores (Level 1) nested within managers (Level 2) from a 6-year longitudinal study in a manufacturing firm in India. In a field experiment, 331 managers received 6 waves of performance feedback and were randomly assigned to a fully crossed 2 × 2 factorial field experiment with feedback source and content. Surprisingly, an external performance coach is more effective as a feedback source than an internal human resource professional; however, the latter is more effective when feedback content is considered over a longer timeframe, irrespective of the type of feedback content delivered. Furthermore, developmental feedback is not effective in the short term but has a positive impact in the long term. This study challenges the prevailing assumptions by finding empirical evidence that low-performing managers have greater performance improvements than high-performing managers. The results suggest a ceiling effect in managerial performance, as scores converged toward the end of the 6 years, highlighting the limitations of feedback interventions in organizations. We also find that the feedback source exerts more impact than the feedback content over time, suggesting a pecking order of the social context variables that affect feedback effectiveness. This study bridges the gap between theory and practice in feedback intervention theory and suggests future research avenues along with actionable recommendations for academicians and practitioners.</p>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 6","pages":"35-52"},"PeriodicalIF":0.0,"publicationDate":"2025-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joe.22299","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144773950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Digital Entrepreneurship: Foundations, Trends, and Future Directions","authors":"Anil Kumar, Venkatesha Murthy, Amit Anand Tiwari","doi":"10.1002/joe.22300","DOIUrl":"https://doi.org/10.1002/joe.22300","url":null,"abstract":"<div>\u0000 \u0000 <p>Digital entrepreneurship (DE) merges digital technologies with entrepreneurial activities, fostering innovation, scalability, and competitive advantage. Despite its significance, the field remains fragmented with an inconsistent theoretical framework. Attempting to address this shortcoming, we conduct a bibliometric analysis of 1708 Scopus-indexed articles. We employed performance analysis and science mapping to identify key contributors and thematic trends. Broadly, the findings reveal eight major research clusters, including AI-driven decision-making, sustainability in digital business models, digital ecosystem resilience, and globalization strategies. Applying the resource-based view (RBV), we show that firms achieve sustained competitive advantage through digital resources. Through our findings, we contribute significantly to literature by integrating bibliometric methodologies with theoretical advancements and offering a structured roadmap to enable future research. Moreover, mapping the intellectual structure of DE provides a foundational reference for scholars, policymakers, and practitioners, advancing theory and practice in a rapidly evolving digital economy.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 6","pages":"69-92"},"PeriodicalIF":0.0,"publicationDate":"2025-04-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144774058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bijoy Kumar Dey, Charbel Jose Chiappetta Jabbour, Satish Kumar, Ujjwal Kanti Paul
{"title":"Technical Efficiency in the Manufacturing Industry: A Meta-Regression Analysis","authors":"Bijoy Kumar Dey, Charbel Jose Chiappetta Jabbour, Satish Kumar, Ujjwal Kanti Paul","doi":"10.1002/joe.22297","DOIUrl":"https://doi.org/10.1002/joe.22297","url":null,"abstract":"<div>\u0000 \u0000 <p>The goal of this paper is to conduct a meta-regression of technical efficiency (TE) in the manufacturing industry, which determines the best possible alternatives that will maximize the outputs using a given level of resources or minimize the inputs to produce a given level of output under given technical conditions. It also examines the impacts of methodological and study-specific attributes on average TE. A total of 103 articles published between 1993 and 2023 were extracted from nine prominent electronic databases. The results discuss a total of 650 TE distributions of manufacturing firms spread all over the world. The findings indicate that improving efficiency makes it possible for an average manufacturing firm in the data set to produce 39% additional output without changing the technology and input. The method of estimating the TE, the functional form of models used, the scale of operations, firm size, and geographic location influence the average TE reported in the literature. Our study advances to extend the literature on TE, and to the best of our knowledge, there has not yet been a published document on a meta-regression on the TE of manufacturing industries.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 6","pages":"53-68"},"PeriodicalIF":0.0,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144773963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Abusive Supervision and Employees' Deviant Behaviors","authors":"Hasan Aleassa","doi":"10.1002/joe.22292","DOIUrl":"https://doi.org/10.1002/joe.22292","url":null,"abstract":"<div>\u0000 \u0000 <p>Most research on leadership has traditionally emphasized the positive aspects, assuming that leaders are inherently good and act in a way that benefits their organization and employees. However, leaders can sometimes misuse their power, leading to detrimental effects on their organization and employees, regardless of their intentions. Consequently, a new research trend has emerged, focusing on the negative aspects of leadership and destructive behaviors. One primary destructive leadership behavior is abusive supervision, characterized by supervisors exhibiting hostile verbal and nonverbal behaviors toward their employees (excluding physical contact). We developed a process model linking abusive supervision to employees' deviant behavior. The model tested direct, mediation, and moderation hypotheses. Regression analysis results supported the proposed hypotheses, revealing that abusive supervision has a significant direct effect on deviant behavior directed at both the organization and the supervisor. Furthermore, perceived organizational support mediates the impact of abusive supervision on deviant behavior directed at the organization, and trust in the supervisor mediates the relationship between abusive supervision and deviant behavior directed at the supervisor. Lastly, the supervisor's organizational embodiment moderates the relationship between abusive supervision and deviant behavior directed at the organization. The implications of the results are discussed. Limitations of the study and recommendations for future studies are discussed as well.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 6","pages":"18-34"},"PeriodicalIF":0.0,"publicationDate":"2025-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144773800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What Persuades Equity Investors to Follow the Advice of Financial Advisors?","authors":"Shubhangi Verma, Purnima Rao, Satish Kumar","doi":"10.1002/joe.22296","DOIUrl":"https://doi.org/10.1002/joe.22296","url":null,"abstract":"<div>\u0000 \u0000 <p>As financial markets grow increasingly complex and uncertain, particularly in stock markets, understanding the factors that motivate investors to seek financial professionals' advice is crucial for tailoring services and enhancing client satisfaction. This study examines the motivations of Indian investors, specifically focusing on trust and expertise, to seek financial professionals' advice amid market uncertainty. We employed a quantitative research design, utilizing a survey method with snowball sampling to gather data from a diverse pool of investors, which was then analyzed using structural equation modeling-partial least squares (SEM-PLS) via SmartPLS software and word cloud visualization through Python. Our findings reveal that trust and expertise are pivotal drivers for investors to engage financial professionals in their decision-making processes. These insights contribute to the literature on investor behavior, emphasizing the significance of cultivating strong client relationships and demonstrating expertise amid a volatile and uncertain financial environment. The research provides invaluable insights for financial advisors seeking to refine their services, attract and retain clients, and face the challenges posed by the VUCA (volatile, uncertain, complex, and ambiguous) landscape of stock market.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 6","pages":"5-17"},"PeriodicalIF":0.0,"publicationDate":"2025-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144773917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lea Pfajfar Cotič, Mandy Mok Kim Man, Lebene Richmond Soga, Anastasia Konstantopoulou, George Lodorfos
{"title":"Job Characteristics for Work Engagement: Autonomy, Feedback, Skill Variety, Task Identity, and Task Significance","authors":"Lea Pfajfar Cotič, Mandy Mok Kim Man, Lebene Richmond Soga, Anastasia Konstantopoulou, George Lodorfos","doi":"10.1002/joe.22295","DOIUrl":"https://doi.org/10.1002/joe.22295","url":null,"abstract":"<p>This paper investigates the factors influencing employees’ work engagement with focus on the experiences of employees in Slovenian and Malaysian organizations. Previous research has shown that the closer an employee's engagement is with an organization, the higher the employee's performance. To explore job characteristics that deliver employees’ work engagement, this study employs Hackman and Oldham's job characteristics model, focusing on the core elements of task identity, task significance, skill variety, feedback, and autonomy as a lens to investigate this phenomenon in two different countries. Data from organizations in Slovenia and Malaysia were gathered and analyzed using quantitative methodology. The findings highlight the fact that employees’ work engagement is not necessarily employee engagement; whereas the former examines engagement at the psychological level with an individual employee, the latter takes a broader approach in looking at factors that are also organizational. We find that work engagement is affected by job characteristics—task identity, task significance, skill variety, feedback, and autonomy—but these differ according to context, which we have shown can be in relation to the cultural setting of the organization. While in Slovenia, employees’ work engagement is influenced by skill variety and feedback (structure), in Malaysia, work engagement is affected by employees’ task identity and autonomy. These findings speak to a culture of direct communication in Slovenia as opposed to high-power distance that is often argued in Malaysian organizations. In practice, context must be considered when designing jobs and policies for managing human resources as employees find meaning in work through different job characteristics.</p>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 5","pages":"75-85"},"PeriodicalIF":0.0,"publicationDate":"2025-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joe.22295","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144207063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Corporate Social Responsibility Expenditure and Financial Performance: The Case of Optional Spending and Mandatory Reporting in India","authors":"Smita Mazumdar, Som Sekhar Bhattacharyya, Bala Krishnamoorthy, Sujata Mukherjee, Shailaja Rego","doi":"10.1002/joe.22291","DOIUrl":"https://doi.org/10.1002/joe.22291","url":null,"abstract":"<div>\u0000 \u0000 <p>This study examined the correlation between Indian firms’ Corporate Social Responsibility (CSR) expenditure and their financial performance (FFP) using disclosure data from 479 firms between 2014 and 2020. This period was notable for mandatory CSR reporting but optional spending. A panel regression analysis was employed to assess firm behavior from the perspectives of institutional, signaling, and value creation theories. This study found that firms’ CSR expenditure was notably lower than mandated spending in all sectors, except in the energy, material, and consumer-staples sectors. Overall, CSR spending was associated with improved margins, supporting value creation theory. However, the impact varied across industries: the energy, material, industrial, consumer-discretionary, and healthcare sectors exhibited a negative association, whereas the consumer-staples sector showed a significant positive association. Thus, promoting CSR spending in sectors that benefit the most may be more effective than adopting a uniform approach across all sectors. Regulatory bodies should consider developing industry-specific intervention plans to integrate CSR more effectively into mainstream business practices.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 5","pages":"57-74"},"PeriodicalIF":0.0,"publicationDate":"2025-02-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144207010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Negative Humor: Impact on Mental and Physical Health of Employees","authors":"Sana Mumtaz, Tanzeela Aqif","doi":"10.1002/joe.22290","DOIUrl":"https://doi.org/10.1002/joe.22290","url":null,"abstract":"<div>\u0000 \u0000 <p>Although a large body of literature has focused on the positive prospects of workplace socialization for employees, inadequate understanding exists about the role of negative humor and how it leads to socio-psychological change experiences in employees. To develop an understanding of the above, a direct linkage of workplace humor with the physical health of employees was developed using the social identity perspective. Moreover, the intervening role of surface acting, negative emotions, and loneliness were incorporated in the model for understanding how mental change experiences translate to health issues in employees. Data were collected from 162 managers working at managerial level positions and structural equational modeling was tested for computing results. The findings suggested an indirect linkage between negative humor and physical health via the intervening role of surface acting, negative emotions, and loneliness. These findings add novel to the literature by suggesting how informal socialization and negative interactions impact the internal processes and physical health of employees with time. Based on the findings, theoretical and practical implications are offered toward the end of the article.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 5","pages":"46-56"},"PeriodicalIF":0.0,"publicationDate":"2025-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144206466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Syed Yasir Abbas Zaidi, Muhammad Faisal Aslam, Faisal Mahmood, Bilal Ahmad, Sadia Tasaddque
{"title":"Accomplishing the SDGs Through Green HRM Practices: Insights From Industrial Sustainability Experts","authors":"Syed Yasir Abbas Zaidi, Muhammad Faisal Aslam, Faisal Mahmood, Bilal Ahmad, Sadia Tasaddque","doi":"10.1002/joe.22294","DOIUrl":"https://doi.org/10.1002/joe.22294","url":null,"abstract":"<div>\u0000 \u0000 <p>In the contemporary global context, the imperative to simultaneously address environmental, social, and economic challenges has become a paramount global goal. The corporate sector, identified as a significant contributor to environmental crises, is under immense pressure from diverse stakeholders, including regulators, activists, consumers, and competitors, who express concerns about the sector's unsustainable practices. In response to these challenges, the United Nations introduced sustainable development goals (SDGs) in 2015, envisioning a planet that thrives for all by 2030. Although the achievement of SDGs has become a global agenda, the role of green human resource management practices (GHRMPs) in this pursuit remains inadequately understood. This qualitative study seeks to address the overarching question of how GHRMPs contribute to the actualization of the environmental, economic, and social SDGs. Drawing insights from semi-structured interviews and focus group discussions with 20 sustainability experts, thematic analysis revealed that specific sub-practices within six core GHRMPs are intricately linked to distinct SDGs. For instance, inclusive hiring practices and diversity programs are identified to contribute to reducing inequalities (SDG 10). Gender-inclusive groups provide a platform for employees to voice concerns and ideas, encouraging equal participation of men and women in decision-making processes, ensuring diverse perspectives are considered (SDG 5). Designing healthier workplaces reduces the risk of occupational illnesses and injuries, supports a healthy lifestyle, and contributes to improved overall well-being (SDG 7). This study offers valuable guidance to business policymakers and civil society actors aiming to enhance the scope of sustainable corporate practices.</p>\u0000 </div>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 5","pages":"19-45"},"PeriodicalIF":0.0,"publicationDate":"2025-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144206868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Entrepreneurial Leadership and Job Crafting Among Millennials in SMEs: The Mediating Role of Work Passion","authors":"Michelle She Min Ngo, Siti Khadijah Zainal Badri","doi":"10.1002/joe.22293","DOIUrl":"https://doi.org/10.1002/joe.22293","url":null,"abstract":"<p>In an era marked by rapid shifts in the organizational landscape, organizations value employees who actively engage in job crafting to foster positive organizational development. This emphasis is particularly crucial for small-and-medium-sized enterprises (SMEs) due to their limited financial resources for new recruitment. This study explores the relationship between entrepreneurial leadership and job crafting among millennials employed in SMEs. Additionally, it examines the mediating role of work passion, acting as an “energized-to” motivation, in the relationship between entrepreneurial leadership and job crafting. By analyzing quantitative data collected in two waves from 352 millennials working in the service sectors of SMEs, the study reveals that entrepreneurial leadership and work passion positively influence only three dimensions of job crafting behaviors, including <i>increasing structural job resources, social job resources, and challenging job demands</i>. Furthermore, the results suggest that work passion partially mediates the relationship between entrepreneurial leadership and the three dimensions of job crafting. Based on these findings, the study recommends practical strategies to cultivate entrepreneurial leadership among individuals holding leadership positions within SMEs.</p>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":"44 5","pages":"5-18"},"PeriodicalIF":0.0,"publicationDate":"2025-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joe.22293","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144206356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}