P. Berggren, E. Samuelsson, Ruhija Hodza-Beganovic, B. Johansson
{"title":"A socio-cultural perspective on patient safety in a bilateral healthcare project","authors":"P. Berggren, E. Samuelsson, Ruhija Hodza-Beganovic, B. Johansson","doi":"10.1145/3452853.3452878","DOIUrl":"https://doi.org/10.1145/3452853.3452878","url":null,"abstract":"This paper describes patient safety development in a bilateral health care project using activity theory. A regional Swedish health care provider engages in several international collaborations to exchange knowledge and insights with other organizations. The heath care provider has had a collaboration focused on patient safety with a Kenyan health care provider since 2015. The purpose of this study was to explore how the how patient safety development in a low and middle-income country healthcare system was supported, described as an activity system. Data was collected by conducting interviews with six participants involved in the patient safety collaboration, by visiting the Kenyan setting, and through analysis of available and relevant policy documents. Patient safety was analyzed using the activity system concepts activity, subject, objective, object, mediating artefacts, rules and regulations, community, and division of labor. The results showed that several factors are involved in patient safety development, both within an organization and in supporting the development. Health care organizations should strive for commitment to patient safety at all levels of the organization, striving for a safety culture where staff members are comfortable reporting errors. The management should pursue patient safety questions and put aside resources for patient safety development. As the Swedish and Kenyan health care providers are different in many aspects, it's important to be attentive to and understanding of differences triggered by available resources, cultural norms, rules, and organizational structures. Identified factors create opportunities for project participants to be inspired and question current methods and norms in respective organization, which can result in improvements. It is important to stress that both partners learn from the collaboration","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115273429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Public perception of ethical issues concerning automated mobility: A focus group study among three road user categories","authors":"Ebru Dogan, Cécile Barbier, Estelle Peyrard","doi":"10.1145/3452853.3452877","DOIUrl":"https://doi.org/10.1145/3452853.3452877","url":null,"abstract":"As the deployment of automated vehicles (AV) progresses, questions about the public acceptance and ethical issues raised by automated mobility emerge. The present focus group study aimed at examining the ethical issues related to the AVs as perceived by road users through two scenarios. Nineteen participants in three groups, namely, drivers, pedestrians, and road users with disabilities, participated in the study. The three major principles that concerned all road user groups were responsibility, human autonomy, and wellbeing. For the road users with disabilities social justice was additionally a paramount issue, while for drivers it was privacy. The scenarios revealed both similarities and discrepancies in worries and expectations of different road user categories.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124760484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hans Brombacher, Rosa van Koningsbruggen, P. Markopoulos
{"title":"How Students with different levels of Design Experience use PLEX Cards within the Brainstorming Process","authors":"Hans Brombacher, Rosa van Koningsbruggen, P. Markopoulos","doi":"10.1145/3452853.3452854","DOIUrl":"https://doi.org/10.1145/3452853.3452854","url":null,"abstract":"Design cards are gaining popularity as a way to represent and disseminate design knowledge. Simultaneously, related research has not yet examined how intended users experience their use. This paper evaluates how designers with different levels of experience use and experience the PLEX Cards. Following a mixed-methods research approach, we compare how junior and senior design students use and experience these cards. Participants in our study experienced the PLEX Cards through a brainstorm session. Our study (N=25) shows that these cards offer structure, different perspectives, and help start the design process; junior students used the cards as intended and, experienced the design cards more positively than their experienced colleagues, who adapted the intended method of the card set to fit their way of working. Our findings support the expectation that design cards are more suited for introducing designers to unfamiliar design topics and can be a useful material for design education.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"27 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120877026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Patrik Pluchino, V. Orso, Giulia Bonamigo, L. Gamberini
{"title":"Influence of keyboard layout and feedback type in eye-typing tasks: a comparative study","authors":"Patrik Pluchino, V. Orso, Giulia Bonamigo, L. Gamberini","doi":"10.1145/3452853.3452887","DOIUrl":"https://doi.org/10.1145/3452853.3452887","url":null,"abstract":"Writing with a keyboard using only one's gaze, i.e., eye-typing has aroused researchers’ interest in the last decades. Initial efforts aimed to provide a means of communication for people suffering from severe motor disabilities, while recently, the interest has expanded to target non-disabled people. The present paper examined the impact of the keyboard shape and type of feedback on writing performance and usability. More specifically, three keyboard shapes (i.e., QWERTY, ABCDE, and Circular) and three types of feedback (i.e., visual, audio, none) were investigated. Besides confirming the impact of visual feedback for successful performance in an eye-typing task, our results expand previous findings showing the advantages of deploying a circularly-shaped keyboard.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116514123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The expediency of bad habits: Why “inefficient” practices can play a positive role in transformative interventions for sustainable consumption","authors":"A. Spagnolli, Giulio Jacucci, L. Gamberini","doi":"10.1145/3452853.3452882","DOIUrl":"https://doi.org/10.1145/3452853.3452882","url":null,"abstract":"Waste of resources is usually on the spot in software applications for residential sustainability, whose intervention model consists of detecting excessive consumption and helping the consumer reduce it. Excessive (and then ‘inefficient’) consumption, however, is more than a foe to track down and defeat: it reveals where sustainability collides with other priorities and constraints of the user. In the present paper, we discuss the hidden value of “inefficient” practices with the help of data from qualitative and quantitative studies conducted by the authors. We conclude suggesting how 'bad habits' could offer valuable insights to inform transformative interventions in line with the current emphasis on users’ empowerment.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123535665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Thomas Mejtoft, Linus Lagerhjelm, Ulrik Söderström, Ole Norberg
{"title":"Creative Capabilities of Machine Learning: Evaluating music created by algorithms","authors":"Thomas Mejtoft, Linus Lagerhjelm, Ulrik Söderström, Ole Norberg","doi":"10.1145/3452853.3452863","DOIUrl":"https://doi.org/10.1145/3452853.3452863","url":null,"abstract":"The concept of creativity is an important part of human society and the continuous evolution of artificial minds has raised questions on creativity among machines. This aim of the this study is to explore machine learning algorithms’ ability to be creative. The study reported in this paper uses short samples of music generated by IBM Watson beats that are evaluated using expert assessment of 51 music teachers together with samples generated by humans as control samples. The results show that one of the machine learning generated samples showed the same level of creativity as the human generated samples. Hence, there are indications that today machine learning algorithms can create music that is hard to distinguish from human created music and can be considered creative.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"542 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121961966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Francesco Millo, M. Gesualdo, F. Fraboni, Davide Giusino
{"title":"Human Likeness in robots: Differences between industrial and non-industrial robots","authors":"Francesco Millo, M. Gesualdo, F. Fraboni, Davide Giusino","doi":"10.1145/3452853.3452886","DOIUrl":"https://doi.org/10.1145/3452853.3452886","url":null,"abstract":"This study aims to provide an original investigation of the morphological features and the anthropomorphic characteristics of industrial robots. In the introduction, we summarise some empirical findings on the topic, drawing to the Uncanny Valley hypothesis and other theoretical frameworks. Subsequently, we conduct an argumentative literature review to elicit the connection between industrial use and morphological features of robots, particularly in the European and Italian robotic context. We hypothesise that non-industrial robots are distinguishable from the other types of robots basing on their degree of Human Likeness and that facial features are crucial in determining such difference, whilst hands and fingers would report a higher level of HL in industrial robots. We tested our hypothesis using the open-source ABOT database, which aggregates descriptions of robots for industrial and non-industrial use. We found support for our hypothesis (p=.04, F=2.88). Ultimately, we offer some considerations about the physical features associated with the use of robots in the industrial context and their functionality.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127007614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Scared, frustrated and quietly proud: Testers’ lived experience of tools and automation","authors":"Isabel Evans, C. Porter, Mark Micallef","doi":"10.1145/3452853.3452872","DOIUrl":"https://doi.org/10.1145/3452853.3452872","url":null,"abstract":"Software testing is vital, expensive, time-consuming yet a necessary part of software development. Testers perform repeated actions during testing, where automation and tools could reduce costs, timescale and human error. However, challenges to tools adoption have been identified in academic research and industry, which are blockers to success with automation. In attempting to find whether testers were experiencing tool usability shortcomings, we followed an exploratory research path, collecting stories from over 100 test practitioners. We discovered a richer, more complex story than we expected. We realised that usability – while necessary – is not sufficient to enable success, and that other human factors challenge successful automation projects. In answering privately to questions about their experiences of tools and automation, testers expressed themselves in language that was more emotional and linked to their lived experience (LX) than we expected. We uncovered frustrations and fear, as well as pride. In this paper we present our findings so far about TX: The testers’ lived experience of tools and automation, and we suggest steps for future research.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129836200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Sustainable Fitness","authors":"Ilaria Bonanno, P. Marti","doi":"10.1145/3452853.3452884","DOIUrl":"https://doi.org/10.1145/3452853.3452884","url":null,"abstract":"In the current urgency to reduce the environmental impact of human practices, many industry sectors have been re-designing their practices to increase their environmental sustainability. The introduction of energy-converting equipment that turns the human output on cardio exercise machines into a usable power source a possible way to reduce the carbon footprint of fitness facilities. This research explores persuasive design to implement a novel interface of energy-converting cardio equipment to motivate the energy conversion, while raising environmental awareness and engender a feeling of positive ecological impact during the training. Two interface prototypes were developed and tested using different types of persuasive strategies based on non-authoritative instruction styles, intrinsic and extrinsic motivation and cooperative social feedback. The interfaces differed along one main variable: one of the interfaces showed the individual performance with the energy converting equipment (Individual View), while the second displayed not only the converted energy generated by single individuals during their cardio training, but also the energy generated by the other people training in the gym simultaneously (Community View). Both the interfaces were tested in their pragmatic and hedonic dimensions, their attractiveness, and the effectiveness of the persuasive strategies in stimulating a responsible behaviour in increasing green awareness. The outcomes of the study reveal that persuasive design can provide means to stimulate awareness on sustainable behaviours. In particular, cooperative social eco-feedback seems to stimulate the individual motivation towards training aimed at energy conversion.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127801616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Polychronicity & Boundary Management: An exploratory study","authors":"Andrea Aistleithner, Stefan Oppl","doi":"10.1145/3452853.3452858","DOIUrl":"https://doi.org/10.1145/3452853.3452858","url":null,"abstract":"Nowadays people spend more and more time on their mobile phones and are always available for communication requests. How people deal with interruptions through various kinds of messages from different contexts in their lives is subject to boundary management. Studies suggested that polychronicity, the trait describing one's preference of handling multiple tasks simultaneously, has an impact on how individuals perceive and react to interruptions via digital communication media. This paper examines potential relations between a polychronic orientation and strategies used in boundary management. In an exploratory study, a method for boundary profiling was combined with a scale to measure the polychronic orientation of individuals. The results were examined for possible relationships between them and show that individuals with a polychronic orientation identify a lower number of contexts than individuals with a monochronic orientation. We could also find indications that polychronic individuals have a tendency to find interruptions from other contexts in their lives more acceptable than monochronic individuals.","PeriodicalId":334884,"journal":{"name":"Proceedings of the 32nd European Conference on Cognitive Ergonomics","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129766926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}